Swale Heating Reviews

Name: Swale Heating
Rating: 1.56

1.6 Rating 163 Reviews

13 %

of reviewers recommend Swale Heating

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1.6

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swale came in to replace my old boiler, started the job in the beginning of December it's January and still not complete, was left over Christmas and the new year with a cold home after recently suffering a double lung collapse and with problems with ambulance services over Christmas and to date its been a very scary Christmas for me. Thank swale heating!”

Helpful Report

Posted 1 year ago

“For 7 years i have been a customer , paid £100s for peace of mind , when my Boiler broke down they left me without Gas for 9 days during the December cold spell. Awful to deal with, they don't respond to messages left, wait times on hold over an hour. they don't honour appointments. they don't respond to complaints. Boiler service rebook after rebook. I had to use electric to heat home and water costing me over £400 - be warned - Swale heating are awful”

Helpful Report

Posted 1 year ago

“We were left without heating and hot water over Christmas and could not get in touch with you absolutely abysmal service I would not recommend youdzQ”

Helpful Report

Posted 1 year ago

“Well I have serious health conditions my boiler broke down before Christmas they called but couldn't wait for me to answer the call ...I called them back was on the phone hours holding ....now the nearest appointment to get boiler fixed us 10th Jan ...if they come ......I could die my heating bill I'm dreading someone over Christmas told me to turn it if at isolating switch whicheans no heating or hot water ....I pay for a service which it seems I don't get”

Helpful Report

Posted 1 year ago

“If you could give no stars I would they lie make appointments and never turn up.they said they would be with me that afternoon and only came four days later.do yourself a favour use another decent company.stay clear of swale.”

Helpful Report

Posted 1 year ago

“Had trouble with our 3port valve Just had a new one fitted a couple of weeks ago This will be the third supposedly new one In about 6 months Within days started having problems Engineer came out First sad there was no power going to the room stat Then said it needs a rewire Then said it needs a new 3 port cover Then says it’s all working ok now He leaves 2 days later heating won’t come on automatically We have to move the cover on the 3 port valve then it switches over to heating Got a call on Friday from swale They booked an engineer to come out on Monday after 4.30 pm Got a call Monday around 11am saying he will attend between 12 & 1 I explained it’s booked for after 4.30 Not heard anything since from swale Still having to move the cover to get the heating on Totally incompetent company Just look at their reviews Absolute joke of a company Stay well clear of them”

Helpful Report

Posted 1 year ago

“Ok so little update on our heating problem After weeks of problems Guy comes out says it needs a new 3 port cover Which was a new one days earlier Then says the wiring needs redoing So Friday an appointment is made for today after 4.30 pm Got a call at 12 today saying there on the way to fix my heating You could not make it up They have not got a clue”

Helpful Report

Posted 1 year ago

“Absolutely rubbish. No water .they came Monday to fix heating now no water cowboys they are rubbish one thing after another. Optivo need to get rid of these cowboy contractors. And get professional who no what they are doing.jokers.”

Helpful Report

Posted 1 year ago

“For the second year in succession, engineer is late. Second year in succession, cannot contact Swale by telephone or live chat. Email and just get a response that is quite obviously an auto reply. They have my money and now do not want to fulfill their obligations. Just do not bother with these wasters.”

Helpful Report

Posted 1 year ago

“4 months without heating. Find someone else to do any repairs to your boiler”

Helpful Report

Posted 1 year ago

“I arranged an appointment for Swale Heating to visit my home as my boiler was playing up, and I was not recieving enough hot water through my bath tap. The repairman came to my house and said he needed to order a part for my boiler to fix the problem. A week later an engineer from Swale arrives at my house he has the part I let him in to fix my boiler only to discover he has ordered the wrong part so I now I have to wait for them ot re order the part and fit it, meaning another appointment. The engineer was ingenious enough to offer me a temporary solution that would get my hot water working unfortunately the temporary solution lasted less than a day and I was back with hardly any hot water. Various engineers have come to my home to fix my boiler problem but none have been able to do so, it's always the same answer "I have to order the part", and I am kept waiting. I am sick and tired of Swale Heating, they appear to be shambolic and clueless.”

Helpful Report

Posted 2 years ago

“Never turn up when ment to that's ok but when you take hoilday for them to come not funny”

Helpful Report

Posted 2 years ago

“One of the worst company's I have ever dealt with. 2 weeks ago I was told that the pump in the boiler was gone. And was told by engineer not to turn on boiler as the pump will blow. They said they would order one in the meantime was advised not to use boiler. No heater supplied I mean nothing. Could not get hold of anyone in there office and when I did was canned anwsars. They left my parents with no heating or hot water for 2 weeks. Both my mum and dad are in hospital know with hyperthermia this is one of the worst company's I have ever had to deal with I wish I could give them a zero star review as the service provided is of the poorest quality. I would also advise the local councils to stop useing this company has all negitive reviews and out of 100% only 20% of customers had work completed on time. Very poor”

Helpful Report

Posted 2 years ago

“After reading hundreds of complaints about Swale Heating it just proves I was right to complaint to thrm but they IGNORED it .They have tried to civeruo everything with LIES when one of the Unprofessional workers turned up and my home on 2nd day LATE after not even turning up the 1st day making me wait in all day for nothing. I made my concerns and complaints and told my Landlord of 29 years ONE HOUSING what happened & i was forced go move out of my home for 5 days because of Swale Heating UNDER TRAINED member of staff.They havd tried to pass the busk back to my landlord to sort out. How Dare They SWALE HEATING when they caused the problem they now have till FRIDAY to resolve this matter or Ill gladly take a legal/ test case against them and SUE for £10.000 plus costs to Expose them.They are fit for this work even their staff complaint about them .Cowboys that indangor lives. Swale Heating you have till Friday 21st oct 2022 5pm .This is your last Warning. How dare you indangor my life and others and hoe dare you ignore my concerns & complaint. This is between me and you not my landlord .YOUR THE PROBLEM SWALE HEATING .Please do not waste your time using this company or its unsafe/under trained staff AVOID SWALE HEATING at all costs .It could just safe your life by NOT using thrm & using a more professional Company .”

Helpful Report

Posted 2 years ago

“Have been waiting a year for my flue to be cemented in outside. First time didn't show up 2nd time turned up late without a long enough ladder. Waited a month for my apt today which was supposed to be between 12 and 1.30 they are still not here. No one answers the phone absolute joke”

Helpful Report

Posted 2 years ago

“They come round order a part come back a week later, change the part that part doesn't fix it. Must be another part needed. I had 7 new parts fitted with no joy before they said they'll send an expert in. I thought they were all experts? I've had 2 days off work waiting for an engineer who no shows. Avoid these crooks at all costs.”

Helpful Report

Posted 2 years ago

“One star is too much for such an unprofessional company which operates on deception and does not value human rights. They capped my meter knowing well that they didn’t give me and appointment. Their system doesn’t show the appointment I made and they failed to attend nor does it show their so called 3 attempts appointments before they cap the meter so on what basis did the engineer cap my meter? To make matters worse after attending my property and capping my meter leaving me with NO hot water at all, they refused to send an engineer to uncap my meter today and the refused to put me on the phone to their manager. This company is unprofessional and does not regard or value human life or right. I will take this to the press and social media and further.”

Helpful Report

Posted 2 years ago

“ALL the Staff at this company Swale Heating that I have tried to resolve a complaint about an Unprofessional worker of theirs are all just as bad.I will be seeking press to Expose them & intending to take legal action.Aldo please if you are a tenant and yoyr landlord contracts this company & therefore give your personal details then your landlord is causing a Data Breach which you can take legal action.Im Dusgusting that a company like these dangerous people had my personnal information .I demanded they Delete which they say they have.However if I find out they kept my details Ill SUE .AVIOD SWALE HEATING even their CEO Mr Edwards cant be trusted.It seems they like to coverup all their wrongs .”

Helpful Report

Posted 2 years ago

“I Have Had the Privilege of not 1 but 2 Brilliant Engineers around my house in the Last 2 days Trevor and Darren ,ive received top class Gentlmen Proffesionals ,done Excellent Job took a long time and been awkward job time consuming ,but both cheerful hardworking ,polite ,and a pleasure, to have in my home ,and my boiler is now tip top ,Cant thank Trevor and Darren enough lovely to see for myself there is a Company that still has ,Emplyees that are Top Class Proffessionals they earn every bit of thier Pay Packet please pass my Grattitude on yo these two Top Blokes , ,ty in advance”

Helpful Report

Posted 2 years ago

“Every year these people make an appointment for me without contacting me, to see if it is convenient. I contacted them telling them that this years time and day they had made for the appointment was not convenient (less than a weeks notice ALWAYS), then this morning, someone turns up. I don't know how he got in, but a huge bloke was banging on my door and he clearly wasn't happy when I said that I had cancelled this appointment last week. I felt obliged to let the angry man in. WHY ARE SWALE INCAPABLE OF SENDING A LETTER ASKING PEOPLE TO CONTACT THEM RE A SUITABLE TIME? WHAT IS WRONG WITH THIS COMPANY? I made them very aware that I have a health issue and need to know the dates and times of works. I AM ABSOLUTELY FURIOUS This is not what is known as customer service This is bullying tactics so SWALE can get what they want, I'm guessing MONEY, awful!”

Helpful Report

Posted 2 years ago

Swale Heating is rated 1.6 based on 163 reviews