Swale Heating Reviews

Name: Swale Heating
Rating: 1.53

1.5 Rating 173 Reviews

12 %

of reviewers recommend Swale Heating

Company Reviews

Questions

Metrics

1.5

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Swale Heating made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience with Swale! Our heating and hot water failed. I have a health problem and I must keep warm. An engineer came to us promptly but couldn't or wouldn't fix the problem. Its almost impossible to speak to anyone. But after hanging on for what seemed like hours on the phone I was offered a date 2 months away! Awful service, do not use Swale Heating.”

Helpful Report

Posted 1 year ago

“Waited 1 hour & 20 mins to get through to someone, was told engineer is attending but still waiting. I ask can they contact the engineer, was told they cant at the moment. I Rung back again on hold again for now 30 Minutes, They give you an option to speak to someone on Whats app but there off line. They are an apoorling service and I would not even give them 1 star.”

Helpful Report

Posted 1 year ago

“Know body answers”

Helpful Report

Posted 1 year ago

“boiler reported broken on the 24/12/2022 was told no engineers is available by law they are required to attend with in 24 hours. The appointment was given for 28/12/2022 and they didn't find the fault and wasn't fixed .They came few more time and still didn't fix it .Another date was given for 28/01/2023 which was too late so I called a private engineer who fixed it on 22/01/2023.They are going to pay the bill for that engineer As I am 71 years and my wife 66 years and the freezing weather December & January we had enough.There engineers are worst than cowboys engineer.The case is stiil going on.”

Helpful Report

Posted 1 year ago

“Would give zero stars if I could! The programmer to the water tank burnt out on Sunday morning, I called Swale heating and no one turned up till 8pm! Got told it couldn’t be fixed and they would order a new one. Monday morning I got a phone call to say the new one had been ordered and it will be fitted on Friday between 8am-12pm. I got a phone call on Friday the day of the fitting to say the programmer that was order is no longer available so they’ve had to order a new one! So it took them nearly a whole week to find out that out! Now iv been told about 5-7 days without hot water! With having 2 kids this isn’t acceptable! The service they give is disgusting and they defiantly don’t keep to their appointments! I don’t believe the programmer had even been ordered and they are just using it as an excuse. Shocking service! Absolutely disgusted & angry.”

Helpful Report

Posted 1 year ago

“Very happy”

Helpful Report

Posted 1 year ago

“Yet another waste if a days annual leave !!?”

Helpful Report

Posted 1 year ago

“We have been with them for 4years the Christmas before last they finally turned up to servise the boiler on Christmas Eve an in doi so broke a nut off on in the meter box causing us to call British Gas out otherwise we would not have any gas over Christmas.this year they turned up supposedly serviced the boiler when he had gone I found it wasn’t working at all called him back to fix it a very rude man not very confident that it was done properly.customer service is no existent they never answer the phone.”

Helpful Report

Posted 1 year ago

“Make appointments and don't keep to them - don't answer the phone, the automated phone system says to contact via web chat, that's not available either! Utterly pointless service! Nice to know they do not value anyone's time, since I've wasted a whole afternoon waiting for an engineer that clearly never was going to attend! Shocking! :(”

Helpful Report

Posted 1 year ago

“If heating goes down you can never get to speak to anybody with out waiting at lease 30 minutes if you are lucky, appointment is made then thay cancel you have to go all though again book then they cancel again this will go on and on. Thay take your direct debit monthly but do not respond when there is trouble with heating bad company”

Helpful Report

Posted 1 year ago

“Disastrous. New boiler installed november 2021. Never worked properly, central heating intermittant at best. 29 Engineers later still not working in spite of flushes (x2) replacement pumps (x2) numerous leaks as a result of work attempted so bought 2 new oil filled electric radiators as emergency heating after 2 winters without any central heating. Latest engineer came 2 days ago after witnessing boiler cutting out constantly. Now waiting for "someone" to come and mend it. No reponse from SH about WHEN so maybe they are hoping us OAP's will just fade away from hypothermia.”

Helpful Report

Posted 1 year ago

“They dont answer the phones even in an emergency, they dont listen to you particularly as a female, they lie, they make you feel as if you are stupid, they are horrendous beyond belief!!!!!”

Helpful Report

Posted 1 year ago

“Called Swale Heating via Housing Association to advise them that we had no hot water or heating. We are a vunerable household of one frail 91 year old lady with dementia. A 60 year old with severe breathing problems and her husband who is 62 and partially disabled. After holding for nearly an hour I told the person what was happening and the error code on the boiler. This boiler was serviced in November 2022. I stated we are a very vunerable household and my 91 year mum who lives with us may have pneumonia. All of this was completely ignored by Swale. I rang back around 3pm same day (today 18th Jan 2023). The person who "finally" answered the phone said they had NOT been told that we were vunerable and were we aware that we had an appointment for the following day (19th Jan 2023!) No time given BUT the engineer would call us on the day. We are all frozen. I have recently been in hospital with severe chest issues and do Swale care? NO. My elderly mother is cold and her chest is getting worse. I hope she is not admitted as I will hold Swale responsible. Sort out and prioritise your vunerable customers first. I want this sorted by early morning on Thursday 19th Jan 2023. Your Head Office will be called first thing. NOT IMPRESSED”

Helpful Report

Posted 2 years ago

“Disgusted with the service. It is currently-2.2 degrees outside and my heating is not working. I have paid for a service plan for 7 years and they say they can not come out for another 14 days. Diabolical. Absolutely disgusted with their service. If I could have scored a minus for the review I would have. Do not use this company!! Even when booking my annual service they never turn up on time or even the day that the appointment is booked for.”

Helpful Report

Posted 2 years ago

“Customer services is awful. Takes ages to get through. Been trying to get through all day, currently been waiting 33 minutes.”

Helpful Report

Posted 2 years ago

“Swale came in to replace my old boiler, started the job in the beginning of December it's January and still not complete, was left over Christmas and the new year with a cold home after recently suffering a double lung collapse and with problems with ambulance services over Christmas and to date its been a very scary Christmas for me. Thank swale heating!”

Helpful Report

Posted 2 years ago

“For 7 years i have been a customer , paid £100s for peace of mind , when my Boiler broke down they left me without Gas for 9 days during the December cold spell. Awful to deal with, they don't respond to messages left, wait times on hold over an hour. they don't honour appointments. they don't respond to complaints. Boiler service rebook after rebook. I had to use electric to heat home and water costing me over £400 - be warned - Swale heating are awful”

Helpful Report

Posted 2 years ago

“We were left without heating and hot water over Christmas and could not get in touch with you absolutely abysmal service I would not recommend youdzQ”

Helpful Report

Posted 2 years ago

“Well I have serious health conditions my boiler broke down before Christmas they called but couldn't wait for me to answer the call ...I called them back was on the phone hours holding ....now the nearest appointment to get boiler fixed us 10th Jan ...if they come ......I could die my heating bill I'm dreading someone over Christmas told me to turn it if at isolating switch whicheans no heating or hot water ....I pay for a service which it seems I don't get”

Helpful Report

Posted 2 years ago

“If you could give no stars I would they lie make appointments and never turn up.they said they would be with me that afternoon and only came four days later.do yourself a favour use another decent company.stay clear of swale.”

Helpful Report

Posted 2 years ago

Swale Heating is rated 1.5 based on 173 reviews