Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have rented 2 apartments through Sykes this year and on each occasion their customer service has been useless when dealing with problems. The first was in Dartmouth in June 2019 when they e-mailed me a week before we were going, to warn me that there was building work next door. I rang them immediately to find out what the work was and what options we had, with no helpful response. I then saw the review from the previous renter to find that the view was obscured by scaffolding and angle grinders running from 7:30 in the morning till 5 in the afternoon. I rang Sykes again to see if they could offer an alternative, they would not provide alternative accommodation. Needless to say I cancelled the reservation and asked for my money back, then found better accommodation elsewhere. The second was in Scarborough in July 2019. The "stunning" apartment was one of 6 in a smart looking building pictured in the web page. When we arrived we found the appartment was actually in the rear car park not one of those in their web picture. Cars were parked next to the lounge windows. The only entrance to the other apartments was next to our lounge so blinds were drawn for privacy. The windows of the Convalescent home next door looked straight into our lounge windows. Sykes also neglected to mension the apartment number in their confirmation so had to try the code they gave us on all 6 key safes to find which was ours. I rang Sykes to see if there was any alternative accommodation and again they were unhelpful.”

Helpful Report

Posted 5 years ago

“Cottage was ok picture of it was very dated quite comfortable and peaceful gate to property was annoying had to lift it to open it pub five minutes away was excellent really good food there the cottage was dolphin Bach near hollywell”

Helpful Report

Posted 5 years ago

“Let my sister down with late cancellation and then backed out of a promised compensation payment for the inconvenience. Apparently supervisors and managers dont talk to the public. Happy to take your money then hide behind terms and conditions Avoid !”

Helpful Report

Posted 5 years ago

“Avoid Sykes, charged double for a 1 week holiday and wont refund. Morally corrupt and criminal the way they have treated this booking. STAY AWAY, dont let it happen to you. 1k out of pocket!”

Helpful Report

Posted 5 years ago

“Terrible customer service staff. Happy to con you out of your money and then very unhelpful once they have your booking. Don't use this company.”

Helpful Report

Posted 5 years ago

“We've booked a cottage with Sykes, a cottage with a games room to keep 3 teenagers occupied whilst away. Only to find Sykes have falsely advertised, and both the owner of said cottage and themselves have admitted too, yet customer service is incredibly poor leaving us out of pocket and greatly aggrieved. NEVER USE THIS COMPANY. THEY TAKE YOUR CASH DON'T DELIVER WHAT WAS ADVERTISED, AND JUST CARRY ON.........”

Helpful Report

Posted 5 years ago

“Cancelled our holiday we booked in January because the house has been sold , left with no where to go ! Terrible service and would never use again”

Helpful Report

Posted 5 years ago

“We’ve stayed in many holiday homes and this was the worst. Do not trust their descriptions for holiday homes as our holiday cottage was so unloved and neglected and the outside area was not fit for purpose. Try finding a complaints process because it’s not easy at all!! Very disappointed and we feel ripped off!!”

Helpful Report

Posted 5 years ago

“yes they are eager to help to bookand take your money but trying to sort out a complaint is impossible,the owners not interested skykes dont ring you back,,terrible as aftermath of holiday,,great to help to find you to book somewhere,but once theyve got your money thee not interested”

Helpful Report

Posted 5 years ago

“Be warned ! Even if your travelling companions die before your holiday, this company will show you no compassion. Even with over 6 months to re-let a property you will still have to pay a hefty chunk to cancel, despite using the £20 deposit offer”

Helpful Report

Posted 5 years ago

“Absolutely unacceptable please DO NOT USE this company . My family booked a cottage in Suffolk to celebrate my stepdads 80th birthday - in our party of 7 was our 90 year old nan also . There was no heating whatsoever working !!!! I must of made about 8 phone calls to them to get the heating working before the rest of my family arrived stressing how important it was for the heating to work - it was November !! The owner was abroad . They gave us different ideas to try mainly leave it to see if it will come on ! It didn’t . We tried everything - the bedrooms were freezing and they told us to plug in some small electric heaters . This is not what we paid our money for . Although this is the owners responsibility Sykes really didn’t like it when I insisted if it didn’t work that we were moved to a cottage that did have heating . Moving forward the heating worked on the last day in the end - on our return we asked for a refund of some sort . It was agreed to give us 50% back / the owner agreed to this. This was a year ago now . Since then I receive many emails from Sykes asking us to book with Sykes , this week we decided to try them again even though I was dubious as we love the cottage we could see and the area . I paid the deposit yesterday and received a email in receipt and thank you for booking with Sykes. Then ruddy I receive a refund of the deposit - no explanation - no email !!?? I ring them and get told we have been blacklisted from booking with them !!!!!!!! So because we complained and insisted on some refund we have been blacklisted from booking ! I was never aggressive to them I was in fact in tears when I rang them at the time as so upset our surprise weekend was ruined by no heating . I was insistent on some kind of refund but I was not aggressive . So because we complained we are now not allowed to book with them . That I can quite easily deal with but the audacity abd non customer service is appalling !!!! I am in absolute shock !”

Helpful Report

Posted 5 years ago

“reference number from Sykes Cottages: COR-106105-CF The order was cancelled when we arrived at the property and kept to waiting for more than 3 hours to find an alternative one. The waiting caused a penalty charge of 20 pounds by the parking. Very bad attitude to complaints. Never Sykes.”

Helpful Report

Posted 5 years ago

“Worst company there is to do business with. My mother is a pensioner with COPD and numerous breathing disorders. She booked a cottage and they would not confirm where the location of the cottage was. She was sent her information and it turns out its 30 foot from a main road. When she called and asked nicely to be moved they said no. She would have to pay over 180 and thats final. She asked to speak to a manager and they refused and said there is no manager. She authorised me to speak on the account and all they said was "its in our terms and conditions". No care or consideration for their customers. I said I would write a review and they said thats fine. Customer service is non existent.”

Helpful Report

Posted 5 years ago

“As many previous reviews this company is a ripoff. They have managed to circumnavigate the law with their low deposit. DO NOT get drawn in I have now wasted over £300 because we are unable to take our holiday and with 5 moths to go they insist on full deposit, many for nothing. Customer service non-existent no answer to emails, voice options make difference you still get someone that you have explain everything to. DO NOT TEMPTED. I wish I had read the reviews first.”

Helpful Report

Posted 5 years ago

“Maggies Retreat Briston Location excellent, however this has to be the worst cottage I’ve ever rented. Shocked a property can be rented in such a state of poor repair, and very unclean. No key lock on back door, so door unlocked all day and night, insecure fitting door, interior conservatory door too dangerous to use as jams and does not even fit correctly. Broken glass in bedroom mirror door, ceramic soap tray in en-suite shower hanging off wall and insecure to use. Didn’t look or feel like bungalow had been cleaned or vacuumed in a very long time, thick dust everywhere. Really disappointed and will certainly never recommend this cottage 😡”

Helpful Report

Posted 5 years ago

“A HARD LESSON TO LEARN !! DON’T get lured in by the ‘low deposit’ offer !!! If you need to cancel your booking you Have to pay the FULL 30% deposit, Even if you contact Sykes within 7 days of making a booking, with 7 months to go before the date of the holiday ........ Unfortunately there’s no cooling off period as there is with many products/services, you’re not covered for holidays under the Consumers Rights Act or Distance Selling Regulations. Sykes insurance will only cover for cancellation if there’s a death in the family, Pregnancy related problem, serious illness or redundancy ! ....So Look Elsewhere for your holiday insurance too! I was offered the chance of changing the date of my holiday but they forgot to mention if the week I chose was less money I’d still have to pay the full amount of the original booking (£600 difference) ! By the time I found this out the taste left in my mouth was too bitter to bear, I couldn’t bring myself to throw good money after bad! Myself and my family left disappointed in the service and too affected to want to continue the booking with Sykes or any of their cottages. I felt I had no other option than to bite the bullet, pay the £700 + DEPOSIT to CANCEL my booking ..... and never the Twain shall meet again !”

Helpful Report

Posted 5 years ago

“In my opinion, a total rip off company. Booked a house for the August summer holidays (7 months away) via their website lured by the available low deposit scheme, we also included cancellation insurance. 6 days later we tried to cancel and were told it would cost us just under £800 to do so as the cancellation insurance did not cover us!! The law states any contact should be fair and reasonable and not unduly one sided, Sykes are flouting these laws using a loophole in the distance selling regulations, yet they state themselves they are a "booking service" which we understood to be subject to these regulations. We are left feeling robbed and needless to say, will never be using Sykes cottages again. YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Big lesson, check the trustpilot and trip advisor reviews before booking. Company rip you off, customer service non existent. Spent too much time and energy sorting out their mistake.”

Helpful Report

Posted 5 years ago

“Terrible customer service, rude and unhelpful”

Helpful Report

Posted 6 years ago

“So easy to book and able ro speak on line if any last minute questions - great”

Helpful Report

Posted 6 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews