Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As outlined in other reviews this company is behaving in an immoral and unscrupulous manner. When theatres, sports venues, airlines, decent holiday companies etc are offering refunds due to the international crisis we find ourselves in, Sykes think it is OK to hold their "valued" customers to ransom. It is not. Customer service = poor, customer satisfaction = nil”

Helpful Report

Posted 4 years ago

“Sykes cottage have appalling customer care. They are not giving refunds in the current COVID-19 pandemic. They are only offering transfer of dates which potentially costs more and for many people is not an acceptable alternative. DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“If i could leave less than 1 star i would. As others have explained sykes holiday cottages are actively profiting from this dreadful pandemic at the expense of all their customers Sykes should be ashamed of themselves i will never ever book with you or your other companies again”

Helpful Report

Posted 4 years ago

“Having used Sykes several times recently, we were shocked to discover that in this time of National crisis they are not offering any refunds to people who have to cancel their holiday. Therefore we will not be booking with them again, and would not recommend them.”

Helpful Report

Posted 4 years ago

“I would give no stars if I could!! Absolutely appalling customer service. My wedding has been cancelled due to the Covid -19 pandemic and all of my suppliers, have either refunded or agreed to the change of date for no extra cost. THIS WAS NOT THE CASE FOR SKYES COTTAGES!!! We requested a change of date to Skyes Cottages, only to be told that the original price would still apply, even though the week we wanted to change to was £600 cheaper!!! This disgusting company making money out of this global crisis, SHAME ON YOU!!!!! IM STILL WAITING FOR YOU TO RETURN MY CALLS CARA WATSON!!! I WILL NOT LET THIS GO, UNTIL SOMEONE HAS THE DECENCY TO CONTACT ME AND RESOLVE THIS!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We have a holiday booked through Sykes end of June, we cancelled due being layed off work and no money to pay the balance £1029. Fortunately we are only £20 deposit out of pocket but seeing the disgraceful way that they are not refunding other guests who are due to go in the next three weeks I believe if I parted with my money I would end in the same boat. Disgraceful way to run a business in difficult uncertain times.”

Helpful Report

Posted 4 years ago

“We have booked through Sykes before so had rebooked to go on holiday this easter, unfortunately the owners of the place we were staying at are self isolating with Coronavirus so have cancelled our booking. Sykes contacted us to ask if we wanted rebook at a later date or have a refund we opted for a refund on 21/03/20 and have heard nothing since we have looked in our account and there is no record of any booking now. They are an absolute shambles...avoid them st all costs.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful profiteering company, making serious extra money out of people by making them re-book during the covid-19 pandemic rather than issuing refunds. Other travel companies such as Airbnb and airlines are giving refunds, why not them? Because they are greedy, profiteering, immoral gangsters. Will never use them again. Everyone should stop using them, make them go out of business.”

Helpful Report

Posted 4 years ago

“We were due to take a 3 day break in Herefordshire this weekend coming. We didn't ask for a refund but opted to change dates. They insisted we had to pay the extra. We paid £334 for the holiday, but they wanted another £270 which made the 3 days £604. If we had booked a week on the dates we chosen with them it would have cost £575. Having spoken to them, and saying that the decision was made by the government and not ourselves they insisted that this was there policy and do not give refunds. I have contacted my credit card company and have notified Watchdog. This company should be ashamed of themselves. We will not be using them again!”

Helpful Report

Posted 4 years ago

“Sykes only care about their pocket..customers and cottage owners don't count. During the Covid-19 lockdown Sykes cancelled the holidays with no refunds offered. Any re-booking is one year out and at 50% premium to the price paid.. immoral profiteering, will never book with them again!”

Helpful Report

Posted 4 years ago

“Appalling company. Avoid”

Helpful Report

Posted 4 years ago

“Sykes no refund policy over covid 19 ammendment policy stinks to rebook for same week next year has nearly doubled in price no excuse they should be ashamed of themselves profiting from customers misfortunes need and deserve to be shamed and so should the owners of the cottages greedy second home owners.”

Helpful Report

Posted 4 years ago

“I wouldn’t even give them a single star! Completely immoral and irresponsible company profiteering from a national health crisis! Paid £2,500 for an Easter break and 60th birthday gathering but due to the covid 19 lockdown we cannot travel and neither can the owner legally provide the accommodation. Despite this Sykes are refusing a refund and keeping the profit. They’re not answering calls or emails and despite offering a change of date you can’t change it even if you wanted. It is disgusting! Never ever use this company!!!”

Helpful Report

Posted 4 years ago

“Absolutely awful company, we had just paid £1000 balance a few days before all this covid19 blew up. We are due to travel in 3 weeks, government stopped travel yet company won't refund. It was a family get together, in our party there are a pregnant lady, over 70 year old parents and a high risk sheiding lady, all advised by the government to isolate let alone the newest ban on travel. This just can't be right, we are so disappointed, can't rebook as nothing this year and no one can plan holidays re work for nexr year. Going to get further legal advice AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“We were told on Tuesday 24th march 2020 to leave asap due to the coronovirus lock down we were due to leave this coming Friday 27th We were inform from the mangers on site to ask Sykes for a refund on the rest of our holiday , we have the insurance , but like many are saying we are hitting our head against a brick wall trying to get some money back , Sykes are not answering phones we are finding it unbelievably difficult to get any response at all .”

Helpful Report

Posted 4 years ago

“Even in the midst of a pandemic, Sykes Cottages refuse to do the right thing and refund their customers for bookings that cannot be upheld due to government directives not to travel. Instead expecting their customers to amend dates and paying up to £1000 for the privilege if the dates are dearer (and shock horror, they mostly are) and that is if you can even get a date that is convenient! We are unable to rebook in the school holidays for 2021 as no dates available. Unable to switch properties, so nearly half of our party won't be able to come. Disgraceful, especially feel for keyworkers who cannot plan another holiday at a time like this and those that desperately need their money during this crisis. 2 hour 40 minute call hold times just to be told these are "unprecedented times" and they cannot cancel the contract meaning people are unable to claim on their insurance. When I asked why Airbnb have cancelled and refunded their customers, they claimed this was because they (Airbnb) cover more than just the UK-I still don't understand how that makes sense?! Poor excuse of a CEO who has decommissioned his email address during this mess and any emails sent FAO CEO go through to Customer Service anyway, not Graham Donoghue. Greedy profiteers who have not even contemplated refunding partial monies paid. It;s a shame as from their Twitter feed you can see that some of the property owners disagree with their stance but Sykes will still charge them too. I also feel for their customer service staff having to spout the company line when they must realise how empty and unfair it sounds. Best advice-AVOID SYKES COTTAGES.”

Helpful Report

Posted 4 years ago

“Refusing to give refund for trip cancelled due to covid-19 travel restrictions. Disgusting attitude, will never use this company again.”

Helpful Report

Posted 4 years ago

“I recommend everyone stays clear of this company, paid over £1100 for a Easter holiday. Cannot go because of the present situation.(stay at home which is the correct thing to do). But they will not refund my money Need to be a top lawyer to understand the small print regarding refunds. STAY CLEAR OF SYKES COTTAGES”

Helpful Report

Posted 4 years ago

“I am totally disgusted with Sykes Cottages, having attempted to cancel my booking for a holiday cottage in Derbyshire today, following Government directives that all over 70’s must isolate, not go on holiday and stay at home. I am due to go on holiday in seven weeks time - 16th May 2020 and wished to cancel as it seems unlikely that this coronavirus will be over by then. I booked several months ago with Sykes and paid the special offer price of £50 deposit. It should have been £181.50. To cancel the holiday, through no fault of our own, we were charged the £131.50 price to make the amount up to the required deposit price. We have now lost £181.50, as Sykes have refused to give us a refund, we have lost the holiday, and we are both pensioners. I will never book with Sykes cottages again! When I have tried to phone them on several occasions the phone is cut off their end and despite sending several emails, I have received no replies. How can you cope with a company with these morals!”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews