Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,489 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,489 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put my holiday hime with Sykes, promised legal help is required. However when I had some damage and an guest who wouldn’t leave they couldn’t help!! As for their bookings, plenty of them at £350 per week, leaving little for the cottage owners. The letting algorithms have no regard fir changeover costs. I had 4, 2/3 night bookings over Easter, needing 4 changeovers in 10 days…”

Helpful Report

Posted 1 year ago

“I booked a holiday for my large family taking advantage of the low £20 deposit to secure it before it became unavailable. Then I lost my job unexpectedly. Despite all my efforts Sykes Cottages are charging me £730 of the holiday's cost - the holiday is April 24 so plenty of time for them to recoup the booking. I can't afford it . They don't care. NO flexibility NO compassion NOT one iota of customer service or discretion. Watch out for the hidden terms and conditions designed to catch customers out. I will NEVER use Sykes Holidays again.”

Helpful Report

Posted 1 year ago

“We signed up with Sykes as a property owner and have been hugely disappointed from the start. They have flexibility to charge rates, which hugely devalues our property. Compared to other rental companies, Sykes have greatly underperformed. In fact, they have earned more revenue through fining us than new bookings. This is a company with more than £200m profit and two listed directors (check them out via the Companies House website). No wonder they don't care....”

Helpful Report

Posted 1 year ago

“Do not book with Skyes Cottages whatsoever. The cottage we have booked has since shown up on Rightmove for sale - if it is sold (which is shown as was, then back up for sale again) we have no idea whether we can stay or not. We can't even move dates as all future dates have been blocked. Do not pay the cheap £20 deposit - you are still made to pay the full deposit amount if you cancel. Terrible customer service and I feel totally locked into paying for something that a/ may or not be available if the property is sold and the booking is canceled and b/ won't lose £20 deposit but over £500 if I cancel.”

Helpful Report

Posted 1 year ago

“Owner is attempting to invoice us for damage to a cheap plastic tripod on which a telescope was mounted. We did not cause the damage and there was a pre-existing repair with glue that we noticed. This after increasing the cost by £160 when we had to put the holiday back by a week to attend my Mother's funeral.”

Helpful Report

Posted 1 year ago

“Have booked through them many times before but never again - always been bordering on inflexible at the best of times but the barbarically aggressive nature of the no deposit in any situation is ludicrous... I get the desire to avoid convenience cancellation, but months before with a very legitimate reason and not a pound back. Sure Sykes got tehir pound of flesh with the £990 deposit, but we never rebooked the trip so the rest of the money was never secured and nobody from our group of 6 adults will ever book with them again - ludicrous system which you would expect to have a human layer of compromise behind the rigid surface rationale. . . . . Just worked themselves out of tens of thousands of pounds worth of business for the next 10-20 years just to crunch £900 out of someone you could have just given back as credit to use on Sykes - awful system, terrible business model.... P.S YOU CAN FIND MOST OF THEIR PROPERTIES ELSEWHERE - dON'T BE FOOLED - THEY WILL LIKELY BE AVAILABLE ON SITES OFFERING MORE FLEXIBILITY AND AN OVERALL BETTER SERVICE”

Helpful Report

Posted 1 year ago

“DO NOT RECOMMEND lady bagots cabin Cabin was lovely however once we left they tried to charge us £100 for new bedding and cleaning products which is just crazy never had a problem when staying in other properties/hotels The hot tub smelled absolutely horrendous, didn't once come round to check or clean it we was the for 5 days. Also no service what so ever in the cabin which they don't make you aware off before you arrive in case of emergency you have to walk 2 miles up the road. Will not be returning, suprise we didn't get charge for using the coffee machine, just ruined our whole experience.”

Helpful Report

Posted 1 year ago

“We put a £20 deposit down for a cottage as per the web site, and when we cancelled (in January with the cottage booked for August), we were billed nearly £500 for cancelling. Very misleading messaging and appalling customer service all round. We called them and they said they could move the booking to another date and would let us know, then never called us back. When we called them they said it was too late now to do anything. Honestly AVOID this company they are crooks!”

Helpful Report

Posted 1 year ago

“Property first class but they will not honour the reinsurance”

Helpful Report

Posted 1 year ago

“SHOCKING CUSTOMER SERVICE. YOU CAN NOT SPEAK TO A MANAGER. THE HIGHEST RANKED PERSON YOU GET TO SPEAK TO IS A TELEPHONE CONSULTANT......WHO ARE QUITE RUDE! BEWARE.......WE HAD OUR COTTAGE CANCELLED 36HRS BEFOREHAND!”

Helpful Report

Posted 1 year ago

“We stayed at one of their cottages with our 1yr old. Who went under the bed playing hide and seek and came out screaming with a mouse trap on her finger, which had injured her!! Have contacted Skyes cottages who say it is nothing to do with them. Three weeks have passed now and no one has called to discuss it, Frederick and Rebecca from customer services did nothing to help and wouldn't even put me through to a manager to discuss this further. Absolutely appalled and horrified with this service!!”

Helpful Report

Posted 1 year ago

“Booked 16 long row in belper through booking.com. Stated pets are allowed. 48 hours later had a call from sykes cottages to say my PET budgies are not allowed as they Are not PETS? Therefore it's a non refundable booking so I will lose my£££££ If I Don make or cancel. Just had long conversation with a female who swears dogs are only classified as PETS budgies are not? Asked to speak to owners if the property. She said they will not change there minds. The holiday isn't until September. Can anyone recommend help please.”

Helpful Report

Posted 1 year ago

“We thought booking with Sykes would mean a high quality, stress-free stay. We couldn’t have been more wrong. It was an absolute nightmare stay from the very start - our ‘luxury character’ cottage SixPenny Cottage in Clapton-on-the-Hill was filthy upon arrival and there was no heating or hot water when the weather outside was a freezing -7degrees. We had young children and had no choice but to leave early. It was simply not fit for purpose and it shouldn’t have been allowed. What’s worse is that Sykes have essentially washed their hands of the situation saying they are just the agent and don’t actually have any control over the standard of accommodation and are not prepared to do anything about it. We paid in advance and it genuinely feels like theft. Absolutely shocking!”

Helpful Report

Posted 1 year ago

“I originally booked to stay in the Jinnyspinner lodge. You then emailed to say the trips been cancelled due to it being renovated. If this was the case why was it available to be booked? You cancelled the trip just before you closed so we couldn't speak to anyone over the phone. You took the money but didn't give any other options when you cancelled this trip! I had to then contact you again to book another property. We booked the brookside lodge. Surprise surprise you then cancelled this trip due to a " leak " and again cancelled this just before you closed so we couldn't speak to you. After discussing your company with a colleague they informed me they were given the same excuse for their stay last year?! On the morning of New Year's Eve myself and my family were stressing trying to find another property. We eventually found ' Ghyll Bank Byre ' which we then booked and had to pay more for! Which is out of order as our original booking was for £897. To compensate this you offered us another nights stay to check out on the 3rd January. No one stayed as we were all back in work on the 3rd January. The extra nights stay didn't benefit us at all. We arrived at Ghyll Bank Byre to find cobwebs everywhere the place felt extremely dirty. We had a 2 year old child in our party and had to clean the property before we felt it was safe for her to play. There was dead flies on the blinds, the cutlery was dirty. The property felt like it needed a good clean. The owner came and wished us a new year which we felt was very kind. Overall we are extremely disappointed with your service and the compensation of the extra nights stay as previously mentioned this didn't benefit any of us at all, plus you made us pay extra for the Ghyll Bank Byre property.”

Helpful Report

Posted 1 year ago

“Stay well clear this company takes the money ,but will not refund you ,we couldn’t go due to a bereavement in the family.basically they could care ,and said no refunds ,AVIOD”

Helpful Report

Posted 1 year ago

“Description of property on the website did not match the details in the confirmation booking email. On reading the email I realised instantly that this property did not meet out needs for access and we would not be able to visit. I contacted Sykes to see if I could arrange a refund, which I think is fair as there is nothing on the website that indicates the access issue. They have refused point blank to offer even a partial refund. As the booking was made within 4 weeks of going, and despite there only being a matter of hours between booking and trying to cancel, I have had to pay the full amount to cancel. Sykes are really horrible people to deal with and I hope never to have anything to do with them again. Now got no money and no holiday, but an free of the stress of dealing with them ever again.”

Helpful Report

Posted 1 year ago

“booked a cottage in june 2022 FX3HA-22-EV for holiday in june 2023 then a few months later booked another cottage for may 2023 whist diong this may booking i sohow changed date of my june booking i was on phone withing 15 mins explained what had taken place told it would put right no charges as i was very quick but i then found i got charged £30 for moving june booking in first place then a further £30 to reinstate it to my original dates i have had 8 cottages in 30 months but my next coage has been booked with another company”

Helpful Report

Posted 1 year ago

“Dont use this company - total shambles. Soiled carpets, whistling boilers and broken matresses - they say 'its matter of opinion', i say - they ruined our holiday.”

Sykes Cottages 1 star review on 4th January 2023

Helpful Report

Posted 1 year ago

“Booked twice in 2 days twice been told the place is not usable absolutely shocking treatment from.the staff at sykes they are no help whatsoever so looks like now I'm going to make a county court judgement against sykes because you cannot keep treating people the way u do..........”

Helpful Report

Posted 1 year ago

“USE AT YOUR OWN CAUTION!! My partner and I recently stayed at one of their cottages with our newborn baby. The cleaner stole my partners hair equipment which I got her for Xmas. £500 worth of goods, stolen by their employee. Denied of course, so we are now seeking legal action. Untrustworthy and employ criminals. Avoid”

Helpful Report

Posted 1 year ago

Sykes Cottages is rated 1.2 based on 1,489 reviews