Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

Happiness

Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my holiday before the deadline. They still took money from my card, and are refusing to refund it, despite several phone calls and emails. When you get through on the phone they fob you off with reassurances, then don’t get back to you. Terrible service, Dishonest practice.”

Helpful Report

Posted 4 years ago

“I booked a cottage in wales, the owner refused to continue with booking due to lockdown. Sykes won't give me a refund. Ive tried calling them emailing them they are just fobbing me off. Do not use them again !!!!”

Helpful Report

Posted 4 years ago

“Lost my deposit refused to change my holiday even though I was willing to pay any fees due, not helpful, avoid like the plague. Ty Bach Ysgo in Wales, pure greed by the property owners.”

Helpful Report

Posted 4 years ago

“Sykes are thieving bastards, have nothing to do with them unless you are chasing for money they have stolen from you for cancelled bookings. Then hit them with legal action it’s the only thing they’ll understand.”

Helpful Report

Posted 4 years ago

“We were due to go to scotland but couldn't because of the lockdown. We wanted to postpone our holidays in september and rent the same cottage or another one . Impossible and they don't want to give us back our prepayment. Avoid this company . It is a theft....and Abritel continues to work with them”

Helpful Report

Posted 4 years ago

“COVID has been a problem for all but this company refuses to accept giving refunds. Waiting months and they just don’t care. Avoid like the plague”

Helpful Report

Posted 4 years ago

“Disgusting company to deal with. We booked a holiday in Wales in June and had to change the date so we re booked for later on in June, we were told to re book again as Wales wasn't open to holiday makers. We changed the date to the 3rd of July only to get a call from Sykes to say we will have to go on the 4th of July, They took all our money knowing we couldn't go till after the 13th of July, i've sent 14 emails and tried to call getting no response. I have been i contact with the owner of the cottage and she has NOT had any money of Sykes. The money is not Sykes so it must be THEFT.”

Helpful Report

Posted 4 years ago

“Would give lower if at all possible. Not replying to emails, now blocked me from twitter, refusing to engage at all, shocking customer service. Stay away from them.”

Helpful Report

Posted 4 years ago

“Money hungry no customer service skills, Rude. During a pandemic you think there would be some compassion well your dreaming if you expect it from this company My advice is move on theres lots of other companys that don't have catch admin charges if you needed to cancel your holiday due to a global pandemic”

Helpful Report

Posted 4 years ago

“Booked to go away in Devon end of July. We decided to cancel due to being too worried about the pandemic to travel. I emailed them numerous times to cancel but it would take several days for any reply and they weren’t accepting any calls. They only emailed me back when I was enquiring about moving it to next year which they wanted MORE money for. As soon as I said to cancel they ignored my email. I ended up cancelling on the app before the full payment was due. Luckily we paid the low deposit option and called the bank to stop them taking any money. Once they realised they couldn’t take the rest of the “deposit” they kept sending me emails saying for me to pay “now” or further action will be taken. Funnily enough they actually bothered calling when they couldn’t get hold of funds. If your worried that they are going to take funds straight from your bank (which they will even if you cancel) then call the bank to block them taking any funds. When we called the bank to do this for us they said they have had so many calls about Sykes- people trying to get their money back from them/ putting stops on them taking money.”

Helpful Report

Posted 4 years ago

“We have used Sykes Cottages for over 10 years. We have found al the cottages clean and well maintained. The staff members who we have contacted have all been very helpful. Because we live in Canada and the restrictions of Covid19 we requested a change of dates which they have agreed with no problems. Many of the complaints maybe valid, but during this time frustrations tend to bring the worst out of people. Hope you all are safe and healthy.”

Helpful Report

Posted 4 years ago

“Dreadful customer service and when we wanted to change weeks to a less expensive time they said we still had to pay original price. Rip off”

Helpful Report

Posted 4 years ago

“Worst company I’ve ever dealt with, customer service is shocking. They always say contract is with the owner even tho they r the ones who take your money. We stayed in a place with a disgustingly filthy hot tub and stank of dog, they called me a liar and said the pictures I provided as evidence weren’t time stamped. Disgusting company do not give them your money! Reviews are terrible wish I’d read them before booking. Ruined our holiday.”

Helpful Report

Posted 4 years ago

“Forced to change dates to next year or cancel and lose all money, in the process invalidating travel insurance for anything Covid related in the future. After CMA intervention they are now giving refunds, but NOT to those of us who were given no choice but to amend dates. First and last time I'll use Sykes.”

Helpful Report

Posted 4 years ago

“I booked and paid in full for a little cottage for 3 nights for later this month, got email to confirm and then next day got email that they has cancelled it at owners request and guess what, owner had doubled the cost of the holiday, doubled it!! Is it the owner or is it Sykes. I have held on phone for over an hour and after speaking to someone she was supposed to call back but didn't. I have held on again today for another hour to no avail. Even the refund will not be immediate so I have no funds to treat myself to a few days break. No one has answered my emails or 2 calls to see why this has happened, its breaking the contract. DO NOT TRUST THIS SITE, SYKES OBVIOUSLY DO NOT CARE ABOUT THEIR CUSTOMERS VERY DISAPPOINTED”

Helpful Report

Posted 4 years ago

“Sykes forced me to change the dates of my holiday or lose the entire booking with no refund while in lockdown. When I heard that the CMA had found this to be illegal behaviour, I contacted them again to request a refund and they said I didn't qualify as I had "entered into a new contract with them". They are shamelessly exploiting their customers during lockdown. I will never buy through them again and would urge others never to have any dealings with them.”

Helpful Report

Posted 4 years ago

“Sykes and the owners of Compton House, Somerset (Tanrock Investments Ltd) do not care about their guests. Refused to defer our holiday despite most of our party being vulnerable elderly who have been shielding from CV19. Refused to refund for the holiday too. Beware, Sykes were in trouble with the CMA after refusing refunds for other customers. They own lots of companies. Do not book with them. They also trade under these names too s Hogans Irish Cottages, Cornish Cottage Holidays, Devonshire Cottage Holidays, Lakes Cottage Holidays, Helpful Holidays, Dream Cottages, Coast & Country Cottages, Manor Cottages, Hideaways, Menai Holidays, Yorkshire Coastal Cottages, Coast & Country Holidays. They dont care about customers, only money!”

Helpful Report

Posted 4 years ago

“I cancelled my holiday the weekend of 21/22nd March due to government guidelines on avoiding unessential travel and meeting in large groups, I had three days to cancel after the these government statements. Couldn’t get through, emails awful, finally got through, they agreed to take alternative dates which I sent to them. Spoken to them again this week, now refusing to accept any refund or alternative dates as it wasn’t lockdown..yet we were advised not to travel and they agreed at the time. Terrible company, Never will use them again.”

Helpful Report

Posted 4 years ago

“Dreadful! When i finally got to some 'hold music' my phone ran out off battery since it was over an hour! This was the 3rd time i tried, all over an hour wait and i simply did not have time to hang on any longer. Emails i sent from over a week ago have gone unanswered! BUT they managed to take the remainder of holiday balance exactly on time.....FRUSTRATING!”

Helpful Report

Posted 4 years ago

“HAVE NOTHING TO DO WITH THESE CROOKS”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews