Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We - two citizens of Germany - booked a cottage on Crinan Canal with Sykes Cottages for the time from August 22nd to September 5th. We paid the whole amount of money for it in July. Due to the British government's decision to apply isolation measures to the Netherlands on August 15th we could not take our ferry from Ijmuiden/Amsterdam as DFDS was not willing to ship passengers from Germany. They paid the total refund for the crossing. Additionally, we would have had to quarantine in Scotland for two weeks. Taking the Chunnel was not possible, because British tourists had to go home and booking a passage was not possible. On August 18th we asked Sykes Cottages for a rebooking and they asked the owner of the cottage. The owner was not willing to do so. Thus we had to cancel the trip on August 19th. Sykes informed us they were not able to offer a refund as there were no restrictions for Germans to enter Scotland. The fact that we would have had to quaratine for the time of the stay was a British decision not a German one. Sykes did not care about that. As we could see on Facebook on August 19th the cottage we had rented could be booked again for the time between August 19th and September 5th. On August 20ththe cottage was no longer vacant. We sent screenshots to Sykes and the owner and asked for at least part of a refund because of a double booking/payment but were told it was just relatives of the owner helping her with some decoration work.”

Helpful Report

Posted 4 years ago

“Much the same as other peoples comments, appalling customer service, if you have a problem, don't bother contacting them as you don't get a sensible response and the owners of the houses they manage couldn't give a hoot either. Also misrepresented the house and how it was advertised. Avoid at all costs, there are plenty of other reputable places to hire accommodation from.”

Helpful Report

Posted 4 years ago

“If you have any questions that will help you decide on booking or not, don't bother. You'll be told what you want to hear to make you pay and after the moneys in their hands they'll forget all about it and make no effort whatsoever to honour what you were told at the time of booking.”

Helpful Report

Posted 4 years ago

“We love Padstow and the Camel Estuary and return to the area year after year. However, this October we were badly let down this year by Sykes Cottages and by the owner of Mount Pleasant. We cannot recommend Mount Pleasant or Sykes Cottages. The standard of maintenance at Mount Pleasant is low. We arrived to find the cottage had no hot water. The area of damp in the boiler cupboard was evidence of a leak that has been going on a while. The first 3 days of our holiday were spent on the phone, liaising with the owner, with Customer Relations at Sykes and with the Plummer. We were able to have a wash on the Sunday by walking to the other side of the village to use the shower in a hotel. On the third day it was decided that the property needed a new boiler and the heating needed to be turned off too. Sykes informed us that they were unable to fulfill the booking and that we would have to vacate the property. The fourth day of our holiday was spent packing up, reloading the car, cleaning and tidying up the cottage and travelling elsewhere. We were moved to a rather gloomy, damp house in another part of Cornwall, where we had not chosen to spend our holiday (we had booked to be Padstow to celebrate our son's 18th). Needless to say we are pursuing compensation for our aborted holiday. However neither the owner nor Sykes are willing to take responsibility. We are currently still battling with unanswered emails, endless prevarication and passing the buck. We need Sykes management to step in and resolve this issue immediately.”

Helpful Report

Posted 4 years ago

“Booked a holiday to Wales which was unfortunately cancelled due the Wales Lockdown. I was issued a refund within a few days of the announcement, and have rebooked to go to North Wales. This has now also been cancelled due to the England Lockdown so hopefully their refund process is just as smooth this time.”

Helpful Report

Posted 4 years ago

“We spent a week commencing October the 17th in Minehead at 19Quay street; Property 945599. This cottage is well appointed and in an ideal location just opposite the sea wall and backed by North hill. it is well appointed and comfortable for a party of 5 in our case. We have stayed at the property next door some years ago and this influenced our choice in covid times. Well equipped, in all respects only problem in that it took a little time to sort out the heating but resolved. On outside of main town but easy walking distance to amenities. Would rent again Malcolm Searle”

Helpful Report

Posted 4 years ago

“Your customer relations officer called Sue is good at writing condescending emails and is not good at "relating". Your complaints procedure is a joke!”

Helpful Report

Posted 4 years ago

“Cancelled break because of losing job due to COVID and they charged me £161! Even through I told them money was very tight. Sent a number of emails none of them answered, tired to call them but after being on hold for an hour I gave up. DO NOT book with them they are not user friendly.”

Helpful Report

Posted 4 years ago

“Terrible communication. Where we were due to go in Scotland on 17th October for a week (near Edinburgh) went into additional tighter restrictions on 9th October. There was nothing on Sykes website to say what to do in the event of Covid restrictions after 15th October 2020 and now it has jumped to advice for holidays starting after 2nd December. I have written numerous emails to Sykes customer services and the CEO of Sykes cottages, but nothing back as yet apart from 1 voicemail telling me that as I wasn't travelling from a Covid restricted area, I would have to change my dates or take the holiday. I tried to change the dates for next October but the dates aren't available that I need as I work for a school and restricted to school holiday dates. I told Sykes this and requested a refund again, and nothing back from them. I have, however, received emails about key collection, instructions on how to leave the cottage when we go and a feedback form. We have never been disappointed with the cottages we have been to with Sykes, but I will not be recommending or using Sykes Cottages again.”

Helpful Report

Posted 4 years ago

“Had to cancel our holiday due to covid restrictions, sykes cottages were brilliant, refunded full amount of my holiday, in 3 days of cancelling”

Helpful Report

Posted 4 years ago

“The worst company ever. Will never book here again! Was due to travel from Holland to Scotland next week but am not allowed due to corona. They won't refund my money (£804, even though I've booked this holiday in November 2019 before the corona) so had to rebook again with them for 2022 (as I’ve already booked for 2021 with them unfortunately) and even had to pay 35 pounds for rebooking...! That's crazy! Was on hold today on the telephone for over one hour and they disconnected me! Do you think it's free calling from Holland? Have sent several emails but get no answer on my questions. They lost a good customer (we went each year but will use another booking company from now on).”

Helpful Report

Posted 4 years ago

“They do not answer there emails can only get a reply on messenger but they can't help and give you customer services email. The phone is a joke avoid at all costs”

Helpful Report

Posted 4 years ago

“As with many other of your reviewers, we have experienced extreme problems contacting this firm and I am writing this review sitting in one of their cottages with no working oven, no heating and no hot water. The only contact number available to us is the main Sykes Cottages one and despite holding on for hours at a time we have been unable to make contact. Emails are answered automatically with a "no-reply" address to say basically that they will get round to answering emails when they can be bothered, which appears to be never! I don't feel that we could use this company again with any confidence. Terrible way to run a company and I suspect that they have just got too big to offer the services which they imply they provide. It would be interesting to know how owners of properties fare. Words fail me as to how they ever got voted Best Holiday Company.”

Helpful Report

Posted 4 years ago

“Comunication is terrible, takes days to get an email reply and when you do they are rude abrupt and very unhelpful. Kept getting bombarded with discounts and special offers so contacted them to take up an offer waste of time totally unhelpful and discounts given dont work. The fees they charge and the poor service they provide is terrible. There are many more sites out there that do a far better job. Avoid this lot”

Helpful Report

Posted 4 years ago

“If I could leave no stars then I would. I travel extensively through the UK and have enjoyed many UK based holidays with family and friends. This is my first and last experience with Sykes Cottages. After months of navigating a complaints system (which is a complaint within itself) I am left to decide whether to spend more money going through arbitrators to try and recover some of the deposit money which I lost for cancelling a holiday in August. My reason for having to cancel was that one of my party was in the 'at risk' category so we requested some basic information of how the property was being cleaned prior to our arrival. No reassurance from Sykes Cottages merely a point-blank refusal to provide any information leaving us with no alternative but to cancel and lose in excessive of £500 deposit. There are now clear guidelines on cleaning during these times yet they failed to either acknowledge them or comprehend how somebody 'at risk' would want to ask such a question. No acknowledgement of their 'duty of care' to a customer. So oblivious were they that they offered a £50 voucher off our next Sykes holiday by way of compensation. How arrogant can one company be. In 40 years travelling, they are without hesitation the most anti customer company I have ever experienced. A disgrace to the UK holiday industry!”

Helpful Report

Posted 4 years ago

“Sykes emailed to say we may have to cancel our holiday due to living in high risk area. Cannot get through on the phone and there's no email. Been trying every day since Wednesday and been on hold for over an hour each time without answer. When I tried to cancel online it says we will lose all our money. Come on Sykes - I've had great service from you in the past but this is getting silly now! Does anyone else know what happens if you click on 'cancel my holiday'? Will I forfeit the whole holiday cost? Just trying to do the right thing here.”

Helpful Report

Posted 4 years ago

“Having received an email from them about cancelling my holiday and as a result of covid threat level changing to very high where I live I thought it best to take up the offer to cancel the holiday! Unfortunately having Sykes I’ve currently been on hold for over 1hr 20mims”

Helpful Report

Posted 4 years ago

“I’m just trying to find out if it’s still ok to travel to our staycation in Whitby. I don’t want to arrive to find out that the holiday has been cancelled due to various lockdown measures. No e-mail address and phone line that doesn’t get answered; 3 attempts waiting in an endless queue for an hour each time but no pickup. I’m now fearful that we’ll travel 150 miles to find the holiday cancelled or double-booked or just a dreadful property. In any case, even if things turn out ok, I’ll never book with these people again if this is the level of service they expect people to accept.”

Helpful Report

Posted 4 years ago

“We stayed at Monfa in Camaes, Anglesey. I would like to give specific feedback to the owners but am not being offered the opportunity. There was no visitors book and no email asking for feedback. I have constructive suggestions to offer that would make this lovely house even better and could make it more attractive to future guests. As it is we would not rent it again or recommend it to friends.”

Helpful Report

Posted 4 years ago

“I recently returned from a sykes holiday rental we had trouble with the shower over the bath leaking through the lounge ceiling. I was given the reference COR-184630-CF and the name Karl. On the 27th of Sept. I received an email asking for feedback to which I replied and it was not good because there were a lot of things not good enough like loose taps on the bathroom sink, several window sills rotten with flaking paint, paint loose on the hall wall and one window in the twin room screwed shut with cracked glass. As I said in my feedback if you inspect the properties you rent the inspection for Manor View was well overdue. I understand there was a house keeping bond for Manor View we have not not had this returned yet. I tried to phone today but there was no option for claim or complaint.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews