Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,479 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd booked apartment on Isle of Wight for August..due to personal family issues changed to September..price difference £342 cheaper but they still charging same price and asked for £9 more..min payment was £20..outrageous having to pay August price in September.. won't use Sykes again!”

Helpful Report

Posted 2 years ago

“Helpless company, pathetic customer service.”

Helpful Report

Posted 2 years ago

“Stayed at The Hideout, in Llangrove 13th to the 19th of May 2022. We thought it was for a week not for 6 days, which we paid nearly £700. The owner was a very nice guy, who treated us well. The views were absolutely stunning. The reason we booked this cottage was that it was dog friendly and it had a swimming pool. Upon arrival we noticed that the swimming pool had a cover on, the owner said he would try and get it ready for use by the end of the week, this was quite upsetting as my wife loves to swim. On return home we complained to Sykes at Chester, we were informed by a representative it was spring not summer and swimming pool is only used in the summer. The representative was quite rude and although we have used Sykes on numerous occasions we will not be using them again. Seeing as midsummers day is on the 21st June does this mean that summer is only 10 weeks long. A very dissatisfied customer.”

Helpful Report

Posted 2 years ago

“I have had to cancel a September holiday due to unforeseen circumstances. After phoning Sykes was told l would have to lose full deposit, booking fee plus insurance cover. With three months to go I’m certain the accommodation will be let. My late wife and l have been very loyal to this company and enjoyed many lovely properties. In this present climate to lose over £200 is very hard to take. After reading reviews how this company has no heart and treat there customers l will with much regret no be using them again. A very disappointed 72 year old.”

Helpful Report

Posted 2 years ago

“The holiday let was not advertised, in my opinion, properly and the only time u discover this is when you arrive. Customer service and lack of management ownership is non existent. Don't touch this company.”

Helpful Report

Posted 2 years ago

“Sykes cottages allowed our family to book a sleep 8. when there were clearly 9ppl people in our party. Then they allowed the owner of the property to throw us out of the property from 1 day to the next because we were "too many people" even though we had a small baby in our group. And we had rented out our own homes to holiday makers. So we had nowhere to go. Sykes pocketed thousands of pounds paid for the rest of our 2 week holiday. We had proof receipts that the extra member of our party had paid to sleep in a hotel down the road. Every night that we were there. Sykes only want money. They are wicked and many of their properties lie about how good they are. Eg. you could not tell that the sleep 8 only had 1 toilet upstairs.”

Helpful Report

Posted 2 years ago

“Terrible customer service”

Helpful Report

Posted 2 years ago

“Had to give one star as no stars not an option. Raised prices on Covid cancellations, having had money for a whole year. Also bought insurance from them which was impossible to claim on - they actually suggested we claim from our house insurance. Could not be mnore unhelpful. A complany to be avoided at all costs.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting response regards a property that was a threat to life...Cygnus boat house. Reported to relevant authorities. They appear to still be letting agents for it . Please be aware if you look in the small print they are not responsible for anything that we could find and all down to landlord of property which is in our opinion a huge cop out . TAKE TIME TO READ THE SMALL PRINT FOR WHAT THEY ARE NOT RESPONSIBLE FOR. The customer service is non-existent except they said they would get back but never did. Look at the rating and steer clear.”

Helpful Report

Posted 2 years ago

“Terrible company - tried to rearrange a holiday let due to unforeseen circumstances,gave 3 months notice and was even prepared to book for 2023,Sykes refused to help and kept our deposit,Holiday was only booked a month ago! Will never use again and will spread the message far and wide.”

Helpful Report

Posted 2 years ago

“Booked a holiday for June this year with Sykes. The property has tarpaulin around the chimney and has been there for around 18 months, apparently it’s safe and it’s just on there. To my understanding there’s clearly an issue with the chimney and that’s why it’s there. Clearly photos haven’t been updated as this is not shown on current property photos. We’ve spoken to three agents who have all said the same “we'll contact the owners and get back to you” still waiting for those three agents to return our calls. We had to make a trip to the Lake District just to talk to someone about the property. Very poor customer service and clearly they’re jus after money and are not concerned for the welfare of guests. Not usually the type to write reviews but on this occasion I thought it was well deserved. We will also be taking it further than just a poor review.”

Helpful Report

Posted 2 years ago

“I booked a holiday in January for December but unfortunately our circumstances have changed. Instead of cancelling I've asked if I can transfer the deposit to another holiday next year but was told their police won't allow this so I have to lose my deposit even though there are 8 months to December and know the cottage can be re-let. I would never book with these again unless its last minute as they are not interested in their customers and would not recommend this company to anyone.”

Helpful Report

Posted 2 years ago

“Don't book with Sykes Cottages! Because of covid we had to rescedule twice. The second time Sykes gave us a price increase of 65% (+£389), from £590 to £979 for a week rental of a cottage in Castleton! As it got so expensive we wanted to cancel or change to a cheaper cottage. That was not allowed by Sykes. I now read other reviews where many people complain about the same problem with Sykes. It seems clear that Sykes was not allowed to refuse cancellation. Conclusion: don't book with Sykes Cottages. Just google and you'll read many more negative reviews about them.”

Helpful Report

Posted 2 years ago

“We have just booked and paid for a 4 night stay in wales. Within 30 mins we took a call to say they Sykes had made a pricing error and if we wanted to go then we have to pay another £140 ! I asked to speak to a manager and was told that I couldn’t, I asked for a name and was told I couldn’t have it. Absolutely scandalous, don’t book with these people.”

Helpful Report

Posted 2 years ago

“We arrived home from Hafan No 85 Heritage Park, Near Wiseman’s Bridge. on Friday 29th April, having had a wonderful weeks holiday. The Lodge was absolutely fantastic! In fact, the best Lodge we have ever seen. It had every facility you could wish for. Three bedrooms, one King size with en suite. Two twin bedrooms and with a shared bathroom. Really impressive. Fully fitted kitchen with dining area, plus a very attractive and spacious lounge area with a smart television. Outdoor lounge furniture positioned on The secure Decking Area. The site is spotlessly clean at all times. And our Lodge was Dog friendly too! The site is situated so that it is only a 20 minute walk to Wiseman’s Bridge beach And to a fabulous Pub/Restaurant. Three other beaches in close proximity, What more could anyone wish for? Good weather which we had. We will definitely be booking again and also be recommending it to all our friends and family. Oh, and just a word about Kevin, The site Manager, a very professional and helpful man. Many thanks to all concerned. Regards, Margaret and John Chamberlain.”

Helpful Report

Posted 2 years ago

“Booked a lovely cottage and paid deposit £400 odd - there after we were unable to log into our account - we emailed the info@ with screen shots, completed the password reset, which was glitchy and kept stating it had expired even though I was activating immediately. I emailed again 5 times in total, no reply to my emails. They have online chat facility - you can ONLY USE WHEN logged in - we couldn't log in. they sent balance requests - we couldnt log in to pay - emailed again NO REPLIES. Their phone lines are open 9-5 which is the only way to gain any communication with sykes them without being able log in. they cancelled our holiday - I eventually had coms with them by taking a morning off work - they refused to refund our deposit, reallocate it and said the holiday was re booked. 'Ben' (I dont have to give you my surname) also stated ' we dont have a working email address'. Ben also commented on the fact that I work full time -amazing! DO NOT USE THEM, we are a hard working little family and we are out of pocket and its been really stressful! Yet to tell my kids they arent getting a holiday. SYKES you stink their social media team are responsive (horray and thank you) but cannot help with bookings or take payments unless you can LOGIN to your account.”

Sykes Cottages 1 star review on 29th April 2022

Helpful Report

Posted 2 years ago

“Absolutely shocking company. Avoid at all cost! Unable to make a trip we booked due to unforeseen circumstances, thought the 79 quid insurance (ergo) bought at the time of the booking would cover us as it had £5000 cancellation included. How wrong we were, this only applies in very limited circumstances and as a result we’ve lost our £800 deposit. We did try to change the dates but Sykes had significantly increased all the dates available compared to if we were booking for the first time. Customer service doesn’t exist and the insurance company are a probably managed by dick Turpin! Joke of a company”

Helpful Report

Posted 2 years ago

“Sykes keep sending emails to me on a daily basis. Every day I press unsubscribe but next day up pops another email. I’m fed up with this as I would never book with them again in any case. Sykes ….. please stop sending me your rubbish”

Helpful Report

Posted 2 years ago

“Awful company, avoid at all costs. As soon as something goes wrong they don't want to know / claim they are impartial and unable to help. I got told to pursue my claim through a small claims court. Our Holiday was totally ruined by the property we stayed at, and Sykes just don't want to know.”

Helpful Report

Posted 2 years ago

“wish i read those review before i booked with sykes, after leaving they sent random pictures saying property was left unclean - and not replied to my query and took the £200 out, when complained it was ignored and its soo convenient how the invoice comes to exactly the max they can hold on our card. Massive SCAM, they must be ashamed for cheating people of their money like this.”

Helpful Report

Posted 2 years ago

Sykes Cottages is rated 1.2 based on 1,479 reviews