Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The feedback I am reading is truly heartbreaking during these already tough times. I am a cottage owner and I have tried to get them to take my cottage off their website for months I don't want anything to do with them They ignore everything I email to them too. They want cottage owners to use the 'owner portal' so you automatically agree to their illegal terms. I really don't know how they are allowed to continue to trade They have been brought up as fraudsters on radio 4 and bbc and watchdog and trading standards are looking into them If as a guest you can find out which merchant provider they have used to take your money ie who they use to take card payments then let them know they are trading illegally No credit card Company should be taking card payments on their behalf The merchant provider are jointly and severally liable under the CCA 75 agreement act Please everyone make a complaint on the website.. Action Fraud... against Sykes and the card provider You will get a crime number Also list your complaint on Martin Lewis website 'Resolver' for Sykes and their merchant provider too Share who this merchant provider is so we all can complain..By the merchant provider allowing them to take payments they are facilitating further fraud, illegal trading and misery The more of us speak up the sooner they must be closed down..!They are in no doubt trading illegally and fraudulently both on behalf of guests and cottage owners..”

Helpful Report

Posted 4 years ago

“Trying for about a month to change a holiday date, both by email and phone, but seems pointless to continue as no response to either. Will be forced to cancel prior to paying the balance and ‘voluntarily’ lose the deposit money... The change booking option that features in their recommendation of how to change a booking on-line doesn’t work. Realise they are busy but surely one of my emails must have been read after this length of time.”

Helpful Report

Posted 4 years ago

“They are a shocking company. Fail to answer thier phones take your deposit even when the Covid epidemic is in full flow. They don’t even respond to e-mails. Stay well clear they have no interest in customer satisfaction just putting a few ponds in thier pocket”

Helpful Report

Posted 4 years ago

“I have been trying for months to get through to Sykes Cottages. My holiday was cancelled due to Covid19 in March. I could not get a reply from them at the time and rather than loose all my money, I moved it to the first available date in September. They are due to take an additional payment from me this week for the different in price between March and September. I do not want this to happen and want a full refund. I cannot get an answer from them and will be taking this to the small claims court.”

Helpful Report

Posted 4 years ago

“they are unavailble, dont answer the phone they hung up on me couldnt move my hoildays and have lost lots of money they are load of sharks and shoulndt be in business”

Helpful Report

Posted 4 years ago

“What a dirty company to deal with. They are stealing everybody's money. why are the police not dealing with it. ????”

Helpful Report

Posted 4 years ago

“been trying to get someone to answer a question regarding my booking, after waiting on average 50 mins i am passed from one dept to another with promises that they will get back to me, they never do. terrible customer services. i will never book with them again.”

Helpful Report

Posted 4 years ago

“Booked cottage in March this was cancelled due to coved 19 I requested a refund got email in April saying money would be paid back on my card . Still waiting tried to phone them no one answered sent numourus emails get no reply . I would advise everyone not to use this company”

Helpful Report

Posted 4 years ago

“Sykes contacted me today to say that my holiday cottage I have booked and paid for has been cancelled with one weeks notice before my holiday. I now have no money to book another one as they have not yet refunded the money and I have also paid for my train ticket so am out of pocket with this as well. Avoid this company.”

Helpful Report

Posted 4 years ago

“Awful company to deal with. Lots of problems with emails not being answered when trying to sort out a refund following cancellation due to covid 19 restrictions.”

Helpful Report

Posted 4 years ago

“I booked and paid you for my holiday via the booking.com system, before covid caused you to cancel it. Booking.com sent me confirmation that it's been cancelled and informed me that I would get a full refund. As the payment went directly to you through their system, they say that the refund will come from you. You've tried to pass it back to booking.com but they say you are responsible for the refund, since you were paid directly, by me. I've sent you emails to recover my money but you ignore them. You've basically stolen my money. The only course left to me is to take you to court to recover the funds, plus expenses incurred as a result of court proceedings. I refuse to remain quiet when I'm being scammed out of money.”

Sykes Cottages 1 star review on 16th July 2020

Helpful Report

Posted 4 years ago

“If I could give zero stars for this company I would. Booked a holiday cottage, final payment was taken, the next day for an email off sykes cottages saying to contact the owner to arrange key collect for when we go, so I contacted the owner of the cottage to find out that they are not renting out the cottage this year that I must contact sykes cottage. 1hr 30minutes later I final get off hold to be told they know nothing of this and if it is the case we will be refunded in 3-5 days.. fast forward two weeks we are still waiting on a refund and any communications from sykes, emails ignored and hrs waiting to be answered on phone. Will never use this company again.”

Helpful Report

Posted 4 years ago

“Unable to contact them by phone and they don't reply to emails today is Thursday I am due to arrive at my holiday accommodation on Monday I have not recieved any information on how to obtain my keys to get in. They should rename their business as Take Your Money and Scarper”

Helpful Report

Posted 4 years ago

“Had a cottage booked for August, and wanted to change the date. Tried to ring, automated amend service either cut me off or put me back to the beginning. Went to online account, the amend option not working. Had to cancel asbalance was due and did not want to pay it. Tried to email to sort either alternative date or balance refund as I had been willing to go, just needed to change date, and would have paid admin fees. Absolutely corrupt company - avoid!!”

Helpful Report

Posted 4 years ago

“Disgraceful No service because there’s no one to talk too or reply to emails. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Absolutely disgusting company, that should not be trading with holidays of any type. Have been in contact with many people who have been badly let down by this company. My husband and I were due to take our grand daughters to Robyn Hood Bay on 10th July, on the 9th were told by the owner of the cottage that she had informed Sykes that she no longer wanted to rent her property in January ( all copies of emails were forwarded to me), March, April and June. Skyes blamed covid19 which is ridiculous. DO NOT USE THESE PEOPLE, I HAD MY MONEY RETURNED, MANY HAVEN'T”

Helpful Report

Posted 4 years ago

“NEVER EVER USE SYKES absolute disgrace. owner of three cottages informed Sykes in January that she no longer rented her cottages. Sykes failed to inform me. We were due to go last Friday with our grand-daughters, all packed and ready to go. phoned for keys for owner to inform us ' no cottage ' Sykes blamed covid 19 even though owner informed them in January and I have all the emails which she sent them. do not return phone calls and blame wifi. ABSOLUTE DISGRAGE. USELESS, UNTRUSTWORTHY AND LIARS.”

Helpful Report

Posted 4 years ago

“Absolute disgrace, cottage was taken off rental in January. Not told about it until day of departure to cottage. All packed up and ready to go, only when phoned to collect keys was I told about it. Sykes blamed covid 19 but owner informed them in January but Sykes chose to ignore it. Owner sent all emails to me that was sent to Sykes in January, March, April and June and still they continued to advertise the cottage and two others that the owner had removed. Never use these. Had to wait for refund until our holiday was over, therefore ruined everything for the four of us. Shame on them”

Helpful Report

Posted 4 years ago

“sold me a cottage via website that was not available. After being advised by owner had awful issue getting refunded. They did cancel the booking but it showed as available again on their site later same day so someone else could have same issue. Hopeless, rude staff and totally inefficent.”

Helpful Report

Posted 4 years ago

“Absolutely garbage. Cancelled my holiday in march still waiting for the money back. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews