Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,479 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

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216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was ok up until the point of when they had my money! I will never use them again. They cancelled my booking after taking full payment as they apparently misunderstood the owners confirmed availability. But when I called to check they were refunding the money I was told it was with their finance department and it would take them a few days to look at their emails!! So no holiday and no refund! I have no confidence they are going to actually refund me easily so I know this won’t be the end. Avoid and use other companies to book your holiday!!”

Helpful Report

Posted 2 years ago

“We stayed at valley lodge 11, Honicombe Park, Callington. The lodge was a good size with a living area and kitchen upstairs and 3 bedrooms downstairs. We had already contacted Sykes prior to arrival to request that the beds were ziplocked into doubles and this was done. Towels and tea towels were provided Upstairs was modern and clean with a cooker, fridge, freezer, washing machine and dishwasher. The bedrooms however were unpleasantly smelly, particularly the wardrobes, we bought 3 static air fresheners which helped slightly. The weather was poor so it wasn’t warm enough to dry anything that was washed, a heated clothes rail or tumble dryer would be beneficial. The hot tub was great, and undercover so not weather dependant. The WI-FI is awful, not good when you can’t get out and about. Hot water is also limited, you have to boost it a little while before you need it and if you use the shower downstairs it knocks off the electricity upstairs. This played havoc with the fridge and it was difficult to keep the food as cool as it should be. A few too many negatives for us so we won’t be returning.”

Helpful Report

Posted 2 years ago

“Damp and active black mould was growing on 2 of the walls of the cottage we hired through Sykes. The smell was overpowering when we arrived and still remained, to a much lesser degree, when we left. We contacted, and sent photos, to the owner who offered to buy and send a dehumidifier for us to use. The dehumidifier arrived after 3nights of our 7night stay. We bought a bleach based cleaner and after setting up the dehumidifier, emptied it approximately 4 times a day for the rest of our stay. This made using the main bedroom more acceptable although not comfortable. It would be a major issue if you have a respiratory problem. We also had to try to air the property and put the heating on in the bedrooms during the day, in the middle of summer. We find it hard to understand how this problem had not been brought to light before. However, the response from Sykes Cottages has been abysmal. Our emails to the Executive Office have been ignored and customer relations have classified it as minor condensation, despite the photos and offered a £50 “goodwill” token. We do not expect to have to clean and maintain a cottage we are hiring. Black mould is a health hazard and not a slight inconvenience. We will be taking this complaint forward until an acceptable refund has been offered. Sue and Wendy”

Sykes Cottages 1 star review on 26th August 2022

Helpful Report

Posted 2 years ago

“Booked a holiday with Sykes for August 2022. Cottage looked lovely on add and quite rural but when we got there, there was a shared drive and houses very close. Very misleading. The house was dirty with a childs dummy under the bed, cobwebs everywhere, dirty bins, dirty windows. Outside there were weeds everywhere which spoilt the outside experience too. This house had not been cleaned properly for a very long time. We spoke to Sykes who we had paid and dealt with the whole time but they said it was up to the property owner to sort it, but they wouldnt give us contact details? Sykes were happy to take our money but did absolutely nothing to help when we complained it was dirty! Will never use them again. Terrible!”

Sykes Cottages 1 star review on 24th August 2022

Helpful Report

Posted 2 years ago

“Recently stayed a week in a cottage booked through Sykes and, having arrived late at night due to traffic hold-ups, found the bedroom wasn't clean. There were used tissues & general dirt & dog hair behind the bed which obviously hadn't been pulled out and cleaned for quite some time and black marks on the wall at the bed head that looked like mould. When we contacted Sykes, including photos, all they did was relay our complaint to the owner who was unwilling to provide any sort of compensation (or apology). After contacting them again we were told there was nothing they could do about the situation as they were just the booking agent and if we wanted to take it further we would need to take legal action against the owner of the cottage. Sykes are clearly quite happy to take customers money and then do absolutely nothing to support them when there are issues with the holiday - why would you bother booking through an agent if it gives you no protection whatsoever? You might as well book direct with the owner and take your chances. I wouldn't use Sykes again - the initial issue was upsetting at the time but subsequently dealing with Sykes and their attitude has been far worse and ruined memories of our holiday”

Helpful Report

Posted 2 years ago

“Booked cottage from them. Missed a line saying no upstairs bathroom (bedrooms all were upstairs.) Tried to cancel on the next weekday as my huband or to transfer to another cottage in the same complex. They said my deposit was non refundable.”

Helpful Report

Posted 2 years ago

“We stayed at Quantock View,Oake Somerset. What a lovely spot , with great views and a great host in Sally. Nothing was to much trouble for her. Accommodation is beautifully set up for a couple who just want to escape. Far reaching views towards the Qantocks while watching sunset was beautiful. We enjoyed our stay and would recommend it to anyone who just wants a bit of peace and quiet. A Shepherds hut like no other for sure.”

Sykes Cottages 5 star review on 19th August 2022

Helpful Report

Posted 2 years ago

“Horrendous experience”

Helpful Report

Posted 2 years ago

“We booked a two double bedroom bungalow Coolnaharragill Lower Annexe in Glenbeigh, Co. Kerry in July 2022. The property was disappointing and the advertising and photographs posted by Sykes was misleading. The bungalow was situated on a busy main road directly behind a larger bungalow and backing onto an overgrown and unsightly grass bank. The two showers could not be used simultaneously, there was only one two seater settee, the Smart TV could only be used by guests with a Netflix account, there were no patio doors to the so-called patio area, the toaster did not work, 2 plug sockets were loose, the main bedroom door sticks, the shower room floors flood, and the hot water is difficult to regulate. The owner tries to dissuade guests from using hot water and the washing machine. We were told that we were not on holiday to wash clothes or watch TV. Sykes Cottages couldn’t have cared less and accepted no liability for the misleading advertising of the property compiled by them. We were pushed from pillar to post by more than 6 different advisers and never spoke to the same adviser twice. The best advice they could offer was for us to sue the owner of the property via the Small Claims Court. Sykes Customer Services is useless. They are clueless, don’t know anything and frankly don’t care.”

Helpful Report

Posted 2 years ago

“Complained about Rosemary cottage cotswolds after phone conversation with customer service at sykes promising to get back to us still nothing!! Not happy at all next stop as was advised solicitors app arranged. Service not good feel sykes took lot of money for dirty cottage.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Little Perry Worcestershire, awful Little cottage owners run really loud business from 6am weekdays, no privacy from any of the windows. Hated it .”

Helpful Report

Posted 2 years ago

“Booked one of their properties under a "non-refundable" property via booking.com. Received all the expected confirmation Emails, yet a call from the company that the property isn't available and told that the owner of the property needed it that day. Sykes Holiday Cottages, you are wasting my time, it's painful enough picking the right location, to then have to spend a day working through suggested alternatives, refunds policies and complaints, just to get back to square one. If you are advertising the property, it is your responsibility to make sure it is available, don't pass the buck on the property owner. And to offer it as a non-refundable booking, yet decide you have the freedom to cancel it yourself when you don't have control of your inventory.”

Helpful Report

Posted 2 years ago

“Destroyed holiday for us, customer service completely ignored my evidence of the problem, even after the owner admitted in writing! Only false promises and no customer protection or assistance. Loss of money and time. Never would use them again.”

Helpful Report

Posted 2 years ago

“We wooked 9 Pen y Ghent - Tosside near Long Preston, Yorkshire Dales for a 5 night stay in July. On arrival we noticed that the accommodation was dirty, dead flower in a glass on the window sill, vet medication which was over 6 months old left in the kitchen cupboard, broken ornaments on the fire place, all pots, very very old and well used pans, cooking utensils etc dirty and all needs to be cleaned. The welcome pack left contained out of date and muldy bread, the decking didn't have furniture as advertised, and what was there was rusty and old and decking was filthy. There was nothing in the accommodation to enable us to use in the oven so no means of cooking an evening meal. Tried to contact owner on number given by Sykes, tried several times, no answer. Following day called Sykes to be told owner lives in Canada so struggling to get hold of him. Shower in ensuite couldnt be used as door was off the rails, no toilet roll not bath mat. All magazines left were ripped and over a year old. We reported all of the issues, which there are many more than I have listed, to Sykes and stated we wanted compensation. Owner finally got someone to call to fix shower, and we asked ofr some oven pots so we could cook food which he brought 1 x baking tracy, 1 x bowl and 1 x lid from a pyrex bowl. The shower door came off runner as soon as we tried ot use it so it wasn't fixed. Sykes contacted owner and owner doens't think that anything is wrong and is not prepared to offer compensation, how does he know if everything is ok when he lives in Canada. Sykes have backed the owner and basically said the complaint is closed so nothing can be done and that is that. It seems that although we are Sykes customer and paid htem good money for this holiday they don't actually care about our experience and only interested in the owner of the accommodation. They took our money for a substandard accommodation and now basically we can't do anything about this and we have to shut up and go away as they do seem to only care about their client the accommodation owner and getting their money from good honest people who save hard to have holidays. Sykes, remember you are there to help not only the accommodation owner but also to help and ensure that hte holiday maker who pays good money also has a good time and the accommodation and holiday experience is a good one and if it isn't then support the holiday maker as well and as good as the owner of the accommodation as it does seem you don't care about the holiday maker.”

Helpful Report

Posted 2 years ago

“With having a dreadful holiday sykes holiday cottages are only interested in taking your money won't handle any complaints and ignore your all correspondence .”

Helpful Report

Posted 2 years ago

“DO NOT RENT FROM THIS COMPANY!!! THEY GAVE THE INCORRECT INFORMATION FOR THE LOCATION OF THE COTTAGE WHICH MY FAMILY AND I WERE SUPPOSED TO STAY AT AND ARE REFUSING TO GIVE OUR MONEY BACK. WE WERE STRANDED ON DARK COUNTRY ROADS AT 10PM AS A SINGLE MUM WITH 3 CHILDREN. AND £1700 OF OUR MONEY HAS BEEN LOST. THEY HAVE PATHETIC CUSTOMER SERVICE AND LACK OF SYMPATHY FOR THEIR CUSTOMERS AS WELL AS BEING COMPULSIVE LIARS.”

Helpful Report

Posted 2 years ago

“Faulty WiFi and Sewage smells in main bedroom. We booked an apartment in Cornwall Camborne (Teylu) through Sykes and Cornish Cottages . It was rated as a 4 tick . It’s advertised as modern , fabulous , a blissful stay with a touch of luxury . The apartment looked lovely when we arrived. And yet one of the main bedrooms stank of a mix of damp and sewage . They had tried to deliberately mask the smell with a ridiculous amount of air fresheners . Despite making several complaints while we were at the property nobody came to investigate this issue despite promising they would do so. Also we had to do without wi-fi for 48 hours during our stay - some sort of fault that took them that period of time to resolve . Hence we had to use our own data/4G on 5 different devices and we had no access to the Netflicks and other streaming services during this time despite that being one of the main reasons we chose this property in the first place. Despite initially promising they are now refusing to compensate for the cost of the mobile data we had to use while they wi-fi wasn’t working and refusing any compensation for the awful smell we had to tolerate for the whole week. There customer service is awful and they are only interested in your money and are full of false promises. They ignore your complaint despite them clearly being at fault and just hope you will go away. I would never stay with them again and will make sure everyone knows that too.”

Helpful Report

Posted 2 years ago

“Lovely modern cottage very close to all bars, restaurants, shops and historical sites. Favourite places to eat... boathouse and nusara Thai restaurant. Lovely hour spent on the motorboat from the Quay”

Sykes Cottages 5 star review on 21st July 2022

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Posted 2 years ago

“Twice now I have had bad experiences with sykes cottages. I have just been charged with damage that was there when we arrived.Barn cottage near penzance. Sykes was unwilling to help,a very poor company who give no support to their clients. The time before we rented a hottub lodge.Power was cut from 4 till 10 at night and we were offered no refund. What kind of people do business like this.”

Helpful Report

Posted 2 years ago

Sykes Cottages is rated 1.2 based on 1,479 reviews