TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday. Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed. On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk. I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls. Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day. A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK? Every week I e-mail. After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.”

Helpful Report

Posted 7 years ago

“Never EVER sign up to TalkTalk. It's like a living nightmare you can't escape from! I wish I could give -0 score. Hellish experience.”

Helpful Report

Posted 7 years ago

“Dire, BB speed averaged less that 1mb and phone line crackly and unreliable. Call centre is a joke, they dont understand what you are trying to say, theres no uk support and even the senior mgrs i finally spoke to sounded fed up. No regard for loyalty either, just a bombardment of junk mail and spam calls when i finally switched. Avoid like the plague!”

Helpful Report

Posted 7 years ago

“Bullshit internet, bunch of scammers and liars.”

Helpful Report

Posted 7 years ago

“I purchased 25mb faster fibre broadband for 25 pound a month. Firstly they sent me the router and rang me to say a technician would need to visit my home to connect me to the internet. I booked a day off on the agreed date and nobody turned up. Then it just connected the following day without a technician 2 days later. Once connected i had to ring as i was only getting 2mb not the 25mb i was paying for. (Due to the new broadband laws this actually meant by doing this they had failed the contract). When i complained about this i was continously put on hold and constantly cut off. After 7 hoirs and 25 pound credit later i had got nowhere. Now 3 months on with nothing rectified i have told them to cut me off due to the cost i have incurred in trying to contact them and loss of the days wages i booked off for the technician. AVOID THIS COMPANY AT ALL COSTS THEY SEEM TO SPECIALIZE IN RIPPING PEOPLE OFF.”

Helpful Report

Posted 7 years ago

“Its a very bad service in this company. This is 14 day i cant connect internet. 2 time Enginer came in my house but they cant fix the problem. Is it service? I request all of u please don't take this poor service.very poor”

Helpful Report

Posted 7 years ago

“If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.”

Helpful Report

Posted 7 years ago

“contract cam to a end and it took me a few hours on the phone plusseveral weeks and only when i htreatened legal action did they finally allow me to leave,been with bt no problems great broadband.it,s true you only get what you pay for?soSORRY for all you talktalk clients.”

Helpful Report

Posted 7 years ago

“The engineer was first class. I found him helpful and he explained what he was doing. The line had a few problems. He come back the following morning and completed his job. His name was Jamie. I would recommend him and talk talk to all my friends. Top man and a top job Billy boy Thanks”

Helpful Report

Posted 7 years ago

“I'm leaving the UK and need to cancel my service, they have kept me on the phone for close to an hour already. They try to ask you to transfer your account to new tenants, friends, family...I have a bundle including broadband and mobile. You need to speak to each group individually to tell them you are cancelling and go through the same set of ridiculous questions, now I am on hold to talk to the loyalty team bc they apparently are the ones that handle the cancellations?!”

Helpful Report

Posted 7 years ago

“Worst telephone/broadband providers ever. So many issues with this company and they are always unable to sort it. Cannot wait for contact to end so I can go to company that actually provides a service. Avoid Talk Talk at all costs, awful company”

Helpful Report

Posted 7 years ago

“The worst technical support service you will ever experience in your lifetime. If you have a connection problem (most will and regular) you will be dealing with the most untrained technical help possible, every call will take up hours of your life for no benefit by staff (just doing their job exactly as ordered by talktalk) that are just script reading to make you think they are doing lots of helpful stuff, they are not! they have no experienced trained telecoms employees in call centers. I have 25years in electronic and customer service sector in the uk and few are very good most are average but talktalk have set up the best "service con" to meet targets I have ever seen. (well done on that side!) If you have alternatives to talktalk do yourself a big favour and take them.”

Helpful Report

Posted 7 years ago

“Worst internet provider. Do not use.”

Helpful Report

Posted 7 years ago

“nothing went right. TT is not the worse internet, phone or cable provider. It is just simply the worst company period. Charge for a service that they did not deliver for three months and then offer compensation for a few days inconvenience. Spend 2 hrs on the phone and then they hung up on us while we were on hold. They don't deserve any business.... even if they do have the lowest price offering.... avoid at all costs!!”

Helpful Report

Posted 7 years ago

“This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.”

Helpful Report

Posted 7 years ago

“PATHETIC CUSTOMER SERVICE.DONT INDERSTAND A WORD YOU SAY.POOR KNOWLEDGE OF PHONES .ARROGANT.A REALLY DREADFUL COMPANY YOU GET WHAT YOU PAY CHEAP AND NASTY”

Helpful Report

Posted 7 years ago

“This company had me in tears, I spent over 5 hours on the phone to them over a month period, trying to set up an account with them. On one call, I was put though to 9 different people, 4 of which were managers apparently, while I tried to set up my account for a 3rd time, the very last person, who I was put though to, was in the Philippines, I could barely hear her, there was a time delay and the call kept cutting out. I finally lost my patience, because I had been on the phone over an hour and a half. So gave up and asked to be put though to the cancellation team, and to my horror that was in South Africa, with the same issues as the last person I spoke with. I just lost it and put the phone down and now I have the dreaded task of calling back one day, when I have calmed down. I absolutely do not recommend this company, they have great deals, but that is for a reason, they can't actually set up and deliver their service, without the customer, having some sort of a nervous break down! I am not exaggerating, if you value you time and your sanity, don't even think of going with Talktalk, they have got to have the worse customer service in the world! There is much more to my story, but its all incredibly boring. Each person you speak to, does not have a clue what they are doing, they make things up and lie and if you do manage to speak to someone who seems to have a firm grasp on what's going on, don't be fooled because even they will let yo down in the long run, when you find out your account is not set up properly. This company is an absolute joke! Do yourself a favour and look elsewhere!”

Helpful Report

Posted 7 years ago

“Awful service, our internet connection was constantly on and then off, we were forever restarting our ADSL box. Changed to Plusnet, now we are always connected. If I could give TalkTalk 0 stars I would. If you want to save a few £'s and receive a rubbish service, then sign up with TalkTalk.”

Helpful Report

Posted 7 years ago

“This network is a nightmare. From day one until last day. Started with 17Mbs. It was a disaster. Speed wasn't higher than 2Mbs. I had one month when the network worked for 2 days in 1 month. Called them several times explaining that they promised something else when we made the contract. After 10 calls and complaints I was called by first English lady. She offered fibre broadband. I said yes as I needed Internet. The network worked well for about 1 week. I called them again, they made me change some settings in the router and it worked - for another month. Called them several times and they made me take the lid off the socket wall and connect the router straight to wall to run some tests. They never called me back to say what happened with those tests. I called them back and they said I should assemble the lid back. Another month, another issue. They increased prices. That was the time to get rid of them. I called and said I don't agree with the price increase and I want to finish the contract. After moving me from one department to another without my consent I managed to make the contract end. In a few days I spoke to the second English lady. She promised a new router, better connection, better price etc. I continued the contract - big mistake, huge. I have never received the new router, when I called them to ask about it they said I already have their best router so there is nothing they can send. I managed to arrive to end of contract. I am so happy to finish it that I could get myself drunk. Unfortunately I am on antibiotics... Some examples of issues: network was dropping 3-4 times daily, the customer service don't understand any issue and they are useless, broadband that should be 17 Mbps is actually 2Mbps, fibre broadband that should be 36 Mbps is actually 3-4 Mbps, fixed contact price as they offer now is a thing that doesn't allow you to use your rights to finish a contract if they increase costs.”

Helpful Report

Posted 7 years ago

“Join Facebook group Talktalk complaints we need all complaints in one area, many voice will be heard hopfully Talktalk will have to pay attention power of the people!!!”

Helpful Report

Posted 7 years ago

TalkTalk is rated 1.2 based on 1,513 reviews