TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,507 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Tried to cancel 4 times.kept me on the phone for over 30 mins and still no resolution so I cancelled direct debit. They are the worst company I have ever dealt with. I'm surprised they have got any customers.”

Helpful Report

Posted 3 years ago

“One of worse and awful broadband internet service the customers services is very bad they don't listen at all and they are very rude please avoid other wise you going to get stuck for 24 months”

Helpful Report

Posted 3 years ago

“Disgraceful company. Migrated me to a company called Fleur Telecom without my permission - Fleur do not offer an email service!! Had to retain my email address through TalkTalk. Further down the line they (TT) demanded £5 per month to retain the email address although my main contract is with Fleur (who to be fair have been OK with the services that they do offer) Changed my email address to Gmail and tried to cancel the old one with TalkTalk. Had to give my security details 3 times as I was repeatedly put on hold and then transferred. Have cancelled the £5 DD to TalkTalk, and never wish to have any future dealings with what be one of the worst companies in the UK for customer service”

Helpful Report

Posted 3 years ago

“Constant price rises won't give you lowest price deals slow internet can not talk to anyone who is English passed from one person to another if you complain and allways say they can't help”

Helpful Report

Posted 3 years ago

“Been waiting 6 weeks for my service to go live. Had to reorder it, which was expedited to an earlier installation date. That was useless as they took a further 8 days to send the router to me. Now I’ve got everything, the openreach engineer assured me everything is fine on their side, talktalk are still trying to blame openreach as they know we can’t contact them directly. Constantly being told to wait and extra 48 hours for an update. I work from home and this has cost me massively. Easily the worst company I’ve ever had to deal with. Still no service and honestly have no idea if it’ll ever go live, no doubt I’ll be asked to place the order again. Been in contact with CISAS that ensure me if the 8 week mark will is passed then they’ll be handling the complaint. DO NOT CHOOSE TALKTALK!! They’re cheaper for a reason, they’re useless and they don’t care if they resolve any issue for you.”

Helpful Report

Posted 3 years ago

“Left talk talk when my contract was up in December 2020, to only find that they have been issuing me with default after default on my credit score - with no communication from themselves! needles to say, i am taking this further and will be seeking damages. I recommend you avoid at all costs, considering they ignore your cancellation notice and freely default your credit score.”

Helpful Report

Posted 3 years ago

“Avoid like the plague, I wouldnt trust this company to run a bath let alone a Telecoms/Broadband company. We have been dealing with a dispute with them for nearly 4 years in which time I've been lied to, had funds taken from my bank, had no internet and had my data shared with numerous debt collectors. (Incidentally, I owe them no money) Debt collectors generally take one look at my account and then hand it to someone else. Customer Service seem to work from scripts and are largly clueless and due to the fact that English is clearly not their 1st language, they seem to misunderstand conversations which leads to bizzare outcomes and promises.”

Helpful Report

Posted 3 years ago

“High monthly charges when out of contract No loyalty or respect for long standing customers Rude annoying overseas call centres Flakey internet connections No fibre upgrades for our local area or investment in infrastructure to bring us upto modern requirements.”

Helpful Report

Posted 3 years ago

“Avoid them like plague. Tried to cancel my broadband after having the contract expired over a year ago, and I was moving too. First I was 30 mins into the call - they were not happy that I don't wish to pay an extra month for them. As I don't use the service anymore I do not wish to pay. Other big names do not charge you if you don't use their services anymore and it is reasonable. Well not for them. After getting put on hold for the fourth time I hung up - time is money. I could charge them for not making cancellation easy and wasting my time. I called again after realising that the first call wasn't enough, my account is still active while I clearly expressed that I want to cancel in the first call. So I called again and the only way I could cancel was if I agree with their policy otherwise I can not cancel. I tried to ask for the deletion of all my personal data which I have the right to (data protection act 2005) and I got that refused. I think that's illegal and I am already seeking help from my lawyer. That's corporate scam. I find it utterly disgusting that they are just money centered and making everything harder with their hidden fees. They asked me for every equipment (router cables etc...) they have provided or otherwise they also charge me with £50. Now the router contains information about the computers you connect and if I can not even trust Talktalk with a simple out of date contract cancellation how could I trust them with sensitive data from my computer. Not deleting my personal data is illegal it should never be taken into terms. Their only reason was that that they can't cut of the internet which is a lie - during the pandemic when I couldn't pay they cut it off straight away. Lies lies. Talktalk is simply out there to take your money and put you into a contract you wish you never signed. Not customer friendly at all.”

Helpful Report

Posted 3 years ago

“Appalling company. Avoid. Trying to get customer service to solve a simple problem proved impossible. Cancelled the service and went with sky. Avoid”

Helpful Report

Posted 3 years ago

“Terrible experience! Slow broadband, they increased the bill without any notice. I cancelled and changed to another company and paid all contract termination bills and sent their equipment to them. They kept demanding for money and threatening me with sabotaging my credit score after 3 months of the cancellation. Scammers, greedy and thieves they are”

Helpful Report

Posted 3 years ago

“Talk talk's broadband was ok. However, the customer service is poor. I moved out of the country and even though I called them a couple of times to ask them to cancel my account, they didn't. They contacted me 3 months later via a different company to ask me to pay for a debt for the services that I hadn't been using all of this time and which Ι asked them to cancel for me 3 months ago. When I contacted them, after 3 months, in order to speak to agents, the agents kept hanging up the phone to me. I was on the phone with them for 2 and a half hours. I spoke to 7 different agents which were not quite happy to assist me with my request. The last agent managed to cancel my account and I now have to pay for a great amount of money for a service that I did not use for the past three months only because the customer service was poor three months ago too and they did not cancel my account upon my request.”

Helpful Report

Posted 3 years ago

“TalkTalk spoke to my Nan, a lady of nearly 90 years old. During the course of the conversation she 'bought' call divert to mobile (she doesn't have a mobile), she bought supersafe anti-virus (she doesn't have a computer) and she bought an international calls package (she doesn't dial abroad). That was apparently all in 2018 and they've been charging her for it ever since. She has no idea about these services at all, she doesn't ever remember being asked about them and would never consciously want them. When the family realised she was paying twice as much in her bills and found the reason was all these extras, I rang TalkTalk for an explanation. They could only keep repeating that the phone sales person would have read out the terms and conditions so they did nothing wrong. I was asking them to understand that my Nan is way to old to understand what’s going on and she sure would never consciously consent to buying anti-virus. They didn’t care at all. Hence the very negative reviews. From my point of view they exploited her and it makes me very angry.”

Helpful Report

Posted 3 years ago

“Spent weeks complaining about poor broadband performance, both written and alongside over 7 hours of telephone conversations to customer service and technical teams. Eventually the tech team indicated they couldn't resolve the issue so, as I'm entitled to do, I switched provider. Plusnet have been awesome, all issues disappeared the moment they took over the line. However, Talktalk have come for their pound of flesh and are demanding exit fees with menaces. I can't be bothered to deal with the agro of the markers they've threatened to put on my credit history so reluctantly paying up.”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer services. I have been without WiFi for TWO MONTHS. at first I was told nothing temporary could be put in place, then after a month they said they have requested a temporary line, I have now been told I can't have it! I have lost my job because of this and have paid over £100 so far in bolt ons. I'm told I can't be compensated until the service is fixed, but they can't fix it, so I cant cancel my contract! nobody there cares at all and they make it quite clear.DO NOT USE TALKTALK”

Helpful Report

Posted 3 years ago

“worst company ever, customer service barely speak english, internet is slowest than a mobile broadband. Rubbish company be aware”

Helpful Report

Posted 3 years ago

“Shockingly bad customer service from TalkTalk. So much was simply wrong. Foolishly renewed my contract with them partly on the basis of a free gift etc. No gift ever arrived despite endless requests with over 10 - 12 calls made to them. Calls were diverted, ignored, sent to South Africa, were incomprehensible, cut off etc. A sort of resolution was eventually made but still no gift. My advice - avoid, avoid, avoid! After completion of my current one year contract I will be looking elsewhere without fail.”

Helpful Report

Posted 3 years ago

“I have been a customer of talktalk for about 13 years who also had undergone major heart surgery, Talktalk claim they prioritize "vulnerable customers", being one myself, that would be funny if that wasn't so serious, last year getting my broadband kept getting disconnected and sometimes I couldn't connect at all, I rang talktalk, they sent me a new router, same problem, I rang them again and was told I would have to wait 3 weeks for an engineer, my brother who is with another provider when he had a problem was sent an engineer in 2 days, I had to wait 3 ,WEEKS, anyway I waited and stayed at home all day for the engineer, it was very important for me. not only he didn't show up, he never even bothered to call, I rang talktalk only to be informed that he told them he rang the bell but there was no answer, not only I was there ALL day waiting but there were 2 other people with me sitting just a few feet away from the front door, so it was an UTTER LIE, there was NO NOTE, it was so obvious that he couldn't be bothered, I got an apology from an agent and he told that talktalk would compensate me for the engineer not turning up and for the weeks I had bad connection, that turned out to be JUST ANOTHER LIE and was the start of my nightmare experience with that company, NOT ONLY THEY DID NOT COMPENSATE ME BUT ACTUALLY PENALISED ME NOT ONCE BUT TWICE FOR MISSING THE APPOINTMENT, £60 was in effect "stolen" from me, the vulnerable customer they claim to care about, what a joke, I have never ever had experienced anything like it and I am 63 old, not EVEN from cowboys, the lies, indifference and outright callousness they showed me was beyond anything I could have imagined in my worst nightmare, how can a company treat people worse than animals? So the lying engineer who I waited for 3 weeks got away with it and who they decided to punish? THEIR VULNERABLE CUSTOMER THEY CLAIM WAS THEIR PRIORITY, unbelievable, over the coming days and weeks I keep calling talktalk for help, NO ONE LIFTED A FINGER, they kept telling me a manager would call, NO ONE CALLS, I TRIED CONTACTING THE CEO OFFICE THINKING SOMEONE THERE WOULD HELP ME, WRONG, NOT ONLY THEY DID NOTHING THEY DID NOT EVEN BOTHER TO READ WHAT I WROTE, you think this is major company, they can't treat people like that never mind a sick vulnerable customer, but THEY DID so without batting an eyelid. I wrote to the CEO Tristia Harrison, explained my situation and my health status, she DID NOT EVEN DEEM ME WORTHY OF AN acknowledgement let alone a response, that tells you how much a "vulnerable customer is really worth at talktalk and its CEO, it was like I didn't even exist or a dog she could just ignore, the callousness shown to me as a human being never mind a vulnerable customer they claim is their priority had to be experienced to be believed, the stress that this company caused me was so considerable and I have a heart problem , my family worry about me having a heart attack but they couldn't care less and there is nothing you can do when you are dealing with people who don't show a shred of decency or humanity and they did this to a customer of 13 years and with health problems, I just wonder if Trsitia Harrison have a father, mother or a relative with health problems ,she would have accepted a fraction of what her company dished out to me.? FOR SURE NEVER. Lately a woman employee from the ceo office, who only called herself "Helen", it seems she did not want to be identified offered to credit it me the £60 that was "stolen" from me because the engineer they made me wait for did not turn up (someone had to pay , they decided it should be the sick customer ) plus £30, I kid you not, that was for 3 MONTHS OF DAILY disconnections endless calls and endless lies causing me a lot of stress at a time when this "vulnerable" customer was recovering from major heart surgery, equal to about 33 pence per day, that was all that this "vulnerable" customer was worth to talktalk, when I asked the woman in question whether she would have even accepted this for her dog, she wouldn't reply, so I was worth really less than a dog. Never EVER will I forgive the callousness, the total lack of even a shred of decency or care for another human being let alone what they call a "vulnerable" customer of 13 years, you have to experience it for yourself to believe it, luckily most companies would never dream of treating anyone like this, but unfortunately I chose TALKTALK as my provider against my brother's advice who warned about their reputation, I didn't listen and my god they made me pay, with my heart it could end up killing me, not that would matter in the slightest to anyone at talktalk. It actually took about 3 months for talktalk to involve Openreach who identified a fault with my router, talktalk never bothered to tell they had a problem with routers, they could have spared me so much so easily, but they just didn't care, they act like they are doing you a favour, not that their customers are paying them for this service and what do they get? In god's name why? My brother had it dealt with in just 2 DAYS. .”

Helpful Report

Posted 3 years ago

“Broadband is useless for streaming movies or sport. Customer service is the worst I’ve ever come across. In desperation I’ve spent £98 on a WiFi booster, a new micro filter and a new modem. Wish I’d read the reviews before I switched. Avoid like the plague!!!”

Helpful Report

Posted 3 years ago

“Do NOT TRUST TALK TALK They have absolutely NO CUSTOMER SERVICE. I was a customer for over 10 years and then I moved house and went into storage. I asked to pay my final bill on Jan 28th 2021 of £40.49 . Their system was unable to process this payment TWICE and even though it was their error they have threatened me with late payments then put me in the hands of a debt recovery service and trebled my bill threatening me with credit default . IThe only time they became really efficient was when I got the ombudsman to contact them . They replied within 2 days to the ombudsman saying I had not complained!!!!!! Apparently you have to RECORD for evidence all your phone calls that you make to them. How on earth was I expected to know that. To get them off my backs I had to pay £76 and THE NEXT DAY the debt recovery was back onto me saying there is still a balance to pay. This seems nothing short of theft. I have been harassed by them for 4 months now for something that was not my fault and run the risk, according to them, of not being able to get any contracts with utility or communication services when I purchase my next house.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,507 reviews