TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is appalling. Was eventually able to leave without cancellation fee, because they could never fix the problem- even after 3 months.....well actually longer, but not the way they calculate it.”

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Posted 5 years ago

“Poor customer service, either they don't understand or can't be bothered to process and coordinate information... Very very poor...no stars would be appropriate”

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Posted 5 years ago

“Please please don't make a contract with this company . The worst in everything . Worst connection, customer service and prices. I almost cried when i was talking to them on the phone regarding slow connection and price rise and unusual bills. I dont usually write reviews but i really feel obliged to warn other people that they may have a heart attack when speaking with them . I am back to sky after 18 months of a real pain.”

Helpful Report

Posted 5 years ago

“home over and over again yet still ended up without internet for weeks. Wrote to head office to complain but no one got back to me. Left TalkTalk ...three times! Shouldn't have been so difficult as I was outwith my contract term. Each personnel failed to successful cancel my account. Last person I spoke to on chat continued to stall until 10pm then said the business is shut. I have been with 3 for two months now and thought i'd heard the last of talktalk but each time I enter into a chat I know i'll end up banging my head against a brick wall.”

Helpful Report

Posted 5 years ago

“My internet went down last Friday night (5 days ago). The best option I could find was to contact TalkTalk’s messaging service, but this was only open until 10pm. So they replied in the morning around 8am. For the next 5 hours they went through a diagnostics process and everything about this service is bad. Here are some examples; 1) They cannot switch to live conversations. Everything has to be done via texts, which makes more complex diagnostic procedures almost impossible, 2) They cannot receive pictures. Surely this would really help? 3) The customer does not keep the same service operator throughout the process - you are switched around. This leads to complexity, long delays and frustrations. Anyway, after 5 hours it was determined that the router was at fault. I expected an urgent resolution from a company valued at £1.5 billion with nearly 2,500 employees and 4 million customers. Especially when my heating, my alarm security system, my television services and my general web service runs off the internet. Surely there would be same-day delivery with onsite help from a business this size? Sadly, no. The process does everything it can to avoid onsite assistance. And the router was ordered for normal delivery. As of now - 5 days later - it still hasn’t arrived and I still have no internet. TalkTalk is blaming the Bank Holiday. Unfortunately I have to travel abroad today and my home will be left without internet making it impossible for me to operate my alarm and my heating remotely. This is shockingly poor and demonstrates why the Daily Telegraph recently reported that TalkTalk has the worst service of all broadband providers.”

Helpful Report

Posted 5 years ago

“Poor CustomerService, Poor attitude, Poor understanding, Poor staff”

Helpful Report

Posted 5 years ago

“Worst internet Provider I have ever been with.... Definitely don’t recommended them by several reasons ... I have been overcharged for pepper bill several times even if I call the customer service and ask strictly to send me my bill information only by email ... last person I have been communicated from the talk talk tell me the reason for sending me Paper bill and state of electron bill is because they don’t have my email address and this is actually funny because He send me email with this information that they don’t have my email. Also they change the contract when ever when they want didn’t even inform you definitely definitely definitely thinking twice if you going for contact with them I count the days before my contract finish and then I’m not gonna stay even one second with them after. Not even speak about how many problems with got of installation before ... on the beginning of the contract”

Helpful Report

Posted 5 years ago

“I'm utterly appalled by the nature of talktalks customer service. Having recently moved to a new home I decided that talktalks internet package was the best value available. My new hub was delivered on time with clear instructions regarding the terms of contract and switch on time. I set up my new hub expecting to wait a few hours before I was connected. After 17 hrs and no connection I had to contact customer support. I was not prepared to get a mortgage to pay for a phone call so I used the live text chat service. Having contacted customer support I explained that I had not been connected, to which I was told that I was still In a queue and waiting for robot (?) To process my order. Less than five minutes later I received an email saying that they are sorry that I have cancelled my order, which obviously wasn't the case. I contacted customer service again to which they said I'd have to reorder a new package as I had not selected a tv package. All I need is broadband and line rental, as stated on the contract I signed up for. It appears to me that the business plan of this outfit is missell packages to people in the hope that people upgrade their package at a higher fee. The advisor I spoke to put the error down to me even though the deal I selected was clearly still available online. Needless to say I am now a BT customer and have been connected hassle free. Avoid this company if you want reliable hassle free broadband!”

Helpful Report

Posted 5 years ago

“Talktalk fibre broadband service is good so far no problems and good value. I suggest if you sign up with talktalk don’t under any circumstances sign up for any extras like tv boost, telephone etc, the reason is should you ever want to make an amendment which involves dealing with their staff your problems will really begin. Firstly I think the call centre may be in South Africa, staff want to be helpful but are totally useless and can be difficult to understand. You need to have the patience of a saint and don’t ask to speak to a manager cos I don’t think there are any. I can’t access my online account, don’t know why but frightened to phone to find out in case I find something I dont want will be added and then start all over again.”

Helpful Report

Posted 5 years ago

“here is one for you,i have internet and phone,internet is fine but the phone as one big problem that they cannot fix.this as been going on for months now gone to everyone you can think of,even emailed the MD without a reply I must tell you.my problem is,i can ring any Vodafone mobile but no one can ring me on my landline from a Vodafone mobile.sad thing is,all my family are on Vodafone and Vodafone or talktalk can do nothing.CAN I ASK ANYONE,CAN I END THERE CONTRACT WITHOUT THEM ENFORCING PENALTYS.AT MY WITTS END NOW.HELP!!!!!!!!!CAREFULL IF YOU ARE THINKING OF GOING WITH TALKTALK”

Helpful Report

Posted 5 years ago

“First class service I'm a pensioner so I had to shop around for the best deal just for the Internet again first class”

Helpful Report

Posted 5 years ago

“I'm not the type to go out of my way and write reviews, but i never ever received such bad customer service in my entire life. I ordered my internet and booked an engineer visit. I called back straight after the phone call and spoke to a sales person as i was interested in the TV channels, but the guy advised me that he cannot be help me until the engineer visits my home and makes the connection life. He was extremely angry that i called his line and he couldn't make a sale to me. he mentioned how his line was monitored and records how many sales he makes. I was telling me how bad his colleagues were. I found that extremely disrespectful. Anyways i took annual leave from work so that the engineer can visit my home to make the connection. The engineer arrives and tells me talk talk booked him by accident because all the lines are connected and that he cannot do anything. My house is a new build property. I immediately called talk talk and they advised me not to worry as the second engineer will go to my local cabinet and make the connection. I was was waiting around all day and i still have no internet. I called up talk talk the next day only to find out that they can no longer offer me a service as i do not have copper lines in my house and advised me to cancel the contract. But they should have known this from the beginning. They never asked me whether i have copper lines or not. Now i wasted over 2 weeks of my time. The next day the complaints manager calls me and confirms that i have been given misleading information and that they can now provide me a service as i have fiber lines. after being on the phone for 3 hours i had to re order my internet again from the beginning. 2 weeks later the engineer comes to my property only to say the same thing. All my connections are fine and the internet should be starting automatically. Next day i called up Talk Talk and they said the engineer said the customer wasn't aware of the attendance which was a total lie. I spoke to the engineer myself. So after another 3 hours being on the phone they re booked another engineer for some reason and they mentioned if i dont have copper wires going to the cabinet then they cannot offer me the service. At this stage you can only imagine how frustrated i am. over 4 weeks wasted and numerous long phone calls to talk talk. I'm a contractor so i loose out on a lot of money every time i take a day off. Now i'm waiting for the engineer to come over. I have a feeling they will mess me around again. The amount of stress and anxiety talk talk have caused me is beyond acceptable and they did not offer me any compensation what so ever. All the employees sound like robots and are of no use at all. They don't fully understand the service they provide. Till this day i am unsure as to what the engineer is doing. Very very poor service. If i switch providers i will loose out on more time. I feel helpless and stuck with this rubbish company. Thank you for read my review. I will not recommend Talk Talk to anyone at this stage. I can only imagine trying to call them for bad internet connection. They will drive you up the wall.”

Helpful Report

Posted 5 years ago

“Package price 0.5 out of 5 Customer service 0.5 out of 5 Broadband speed 2 out of 5 Overall satisfaction 0.5 out of 5 DO NOT USE TALK TALK UNDER ANY CIRCUMSTANCES. When my account was due for renewal, I tried phoning, emailing, tried to find their chat online but just got write to such and such address or phone. Eventually got through and spoke to a man and I could not understand a word he said, I asked to be put through to a manager several times and was ignored and he persisted to speak fast despite my repeatedly saying I could not understand him. The upshot was I said I would stop my standing order. After weeks and hours on the phone repeating the same thing I was cut off broadband and phone. The only number I could get was to pay Talk Talk's outrageous bill. Today they are now trying to charge me for the time they cut me off, and the lady said they could bill me up until 2020. I said they could not bill me for services they had cut me off from and we had no contract and I have made other arrangements. I have reserved my position against them and said if they tried to enforce a contract which did not exist I would counterclaim and that they can now only contact me in writing etc. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“TalkTalk is a right pain, not only do they think it is ok for their staff to scam call customers many many times a day from India they also think its ok to overcharge when the contract is up and refuse to refund overpaid credit, example I switched to sky, my bill every month with TalkTalk was £27 per month on closing they took out £77.76 and totally refused to give overpayment money back. I'm well rid of them, do yourself a favour and don't bother with them if they look cheap, they are in more ways than one, I have phoned many times to get a refund, after 4 months they agreed to give back £26.11”

Helpful Report

Posted 5 years ago

“I switched for a cheaper provider and what a mistake that was! I got a phone to upgrade to optic fibre for a little extra so obviously I did, he also added on a TV package at a special price but assured me that they would ring before the TV package increased in price. This didn’t happen and one month my bill suddenly increased to what I was paying with BT (£47) but with half of the stuff e.g ability to record! I spent 2 hours on the phone, i spoke to 3 people one of which refused to put me through to a manager initially! The other ‘technical’ support was a complete joke, tried to sell me extra boosters etc, I live in a small 2 bed house, the issue is clearly with the provider as I’ve had no problems with the other internet companies. I explained how I had yo turn my 4G on in thd morning and late at night because the wifi didn’t work, he told me nothing is flagging up so after 2 hours of my life had disappeared it was basically there’s nothing we can do! This is by far the worst internet provider I’ve ever experienced, and it’s not even that cheap once they add all the extras on, this is basically a com! Customer service is appalling and useless! I honestly would avoid at all costs!”

Helpful Report

Posted 5 years ago

“Decent price and good internet speed, however when I've had an issue the customer service was ridiculously bad. They tried to charge me £40 for an engineer to visit to fix an issue with their box as they can 'no longer send an engineer for free' even though the tv box was faulty. Eventually resolved after 45 minutes on their internet chat, followed by a 45 minute wait to speak to a manger and a further 40 minutes of diagnostic checks.”

Helpful Report

Posted 5 years ago

“Awful service! I have now left Talk Talk and they own me money, but would not refund. My last month with talk talk was only 11 days of the month, but they told me I have to pay for the full month and then request refund later. I did as I told and guess what - they only refunding me for 10 days instead of 20!!! I have been chatting to people online who I'm sure are just using a pre-approval script of answers or have a list of responses on there screens, I phoned them and manager female was so rude to me, she blamed me as I am making up stories that I never give notice of leaving !!! I have saved my online chat when I did told of leaving them, but manager ignoring me saying I can forward it to her. They are thief's!!”

Helpful Report

Posted 5 years ago

“Very bad experience when contracted customer service to cancel the contract. My contract was supposed to end in March 2019 and contracted the team in February to request cancellation. I received a bill again in April and when I contacted the customer service I was told that my account is still active and there is no request for cancellation. I spent nearly two hours chatting with the team and I was promised that my account will discontinue in 10/04/19. On 13/04/19 I did contacted talk talk customer service to check this and I was told that my account is still active and it takes one more month to cancel the account. Really disappointed with the service and this is my first bad experience. Don’t recommend talk talk to any one. Very poor customer service.”

Helpful Report

Posted 5 years ago

“Sent a concise Complaint Letter to the address in Salford (found on back of Bill) in the hopes that things could be sorted out as quickly as possible. With the hopes of dealing with one individual who is based in the UK. i.,e. Salford. No acknowledgement of letter. Ring the number quoted and you are through to the Philippines, South Africa, etc. Different representative every time. Follow up calls that consist of reiterating what has been discussed several times before to various so called Managers' and not at the specified times. Then all the "Just Hold the Line please" business. What a complete waste of their time and mine. Oftel and Ombudsman here I come. Out of all this I can quote just one name of a representative I spoke to who acknowledged that they understood my concerns and tried their best to help. Thank you Josh.”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs, had my worst dealings with them ever... I had my final bill when l left them to go with another consumer for my broadband which l paid then only to be told that l had to pay an extra £66 and they sneakily sent this bill to the debt agency without warning me so Please STAY AWAY FROM THIS COMPANY AS THEY ARE NO GOOD AND A BUNCH OF CHEATS AND MONEY GRABBERS THATS MY THOUGHTS.... I WONT BE BACK...”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,513 reviews