TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found talktalk service to be terrible over the years have told them this many times to be told the same rubbish like is there something blocking your modem move it to another room etc. The worst is I’ve literally been trying to cancel my service for which I don’t even have a contract for over 3 Months but for some reason if you have a landline have to give them 30 days notice me and my wife have spent countless hours on the phone to them speaking to rude staff that when they can’t sell you an upgrade bounce you department to department until someone just hangs up. After leaving complaints you are asked to send your reference number someone will be in touch no one ever does so when you again ask where is my call You get the same reply Are you looking to upgrade? NO I WANT TO LEAVE Please leave your reference number someone will call….. over and over again I have now cancelled my direct debit and getting threatening emails on I need to reinstate it or be charged for a late payment. These people are thrives and are some how allowed to get away with this. It’s a disgrace of a company how can someone read these reviews and think it’s ok to run your company like this!! Why can’t you just have a cancel subscription page on your website oh yeah it’s because you can just keep taking payments till it suits you. Awful company awful service”

Helpful Report

Posted 2 years ago

“1 week without internet at home and not knowing when it will get sorted. This has caused serious aggravations in terms of time and money to me and my wife as we both work from home. The service support from Talk Talk has been the worst ever. Not enough staff available, so they never respond the phone and it takes sometimes hours to reply in the chat. The staff does not have any clue and they just repeat always the same protocols and questions ignoring all the precedents. I have spent all along the week around 12 hours in the chat (not joking) without getting anywhere. The best I have got is the visit of an engineer in 3 days, that will be already 10 days without internet. Avoid this company, their customer service is ridiculous and cero emphaty with the client”

Helpful Report

Posted 2 years ago

“Won't let me cancel. Just keep hanging up”

Helpful Report

Posted 2 years ago

“Customer service is the worse than any other customer service ever ! I finally got my contract cancelled today after 2 hrs worth of being moved around. They said " sorry they are busy " wonder why ? I received a phone call from customer service saying I had to upgrade to fibre or my equipment would be obsolete in a couple of months. They booked an appointment with a engineer without my consent. I was at work. Rude messages from the engineer. Made another appointment for the 26th September, an email was went confirming this. I had to take off work a full day. Lost alot of money and they didn't even turn up. Spoke to the manager today he said my equipment would work up until 2027. Basically I had a day off work for something I didn't want or need ! Disgusting !”

Helpful Report

Posted 2 years ago

“we have not got talktalk tv box but £2.50 pcm they take also we do not need the home phone £18.00 pcm i am trying to cancel them but it is HELL. put you on hold then dont come back the C.S is xxxt i would not recommend them no way,”

Helpful Report

Posted 2 years ago

“Absolutely no issues until I had a technical problem and needed a new router. After 2 weeks, 15 attempts trying their customer service. Another 2 attempts to speak with management I'm getting no where. They loose my orders, or say they've never put one through. They make me run the same tests every time I contact online or via phone with the same results they somehow don't record. The only way it seems they will actually send me a new router is for me to renew my contract for another 24 months! It's by far the worst customer service I've ever had. I'm a technical advisor by trade so in a good position to know what I'm dealing with too. I'm still waiting for a router. And have tried and tried. I won't give up calling them every day. As I want it known how bad they are.”

Helpful Report

Posted 2 years ago

“Absolutely god awful! Their customer service is horrendous and disgusting! At first, the issue with my connection was Openreach removing my golden NAD key and giving it to a neighbour in a duplicate address mix up. TALKTALK had no clue how to deal with this. The ISP is supposed to contact Openreach on your behalf to solve any issues with their infrastructure instead, they messed around with line checks and even gave me an internal number for Openreach that got me shouted at by an Openreach employee stating they shouldn't have done that and they only deal with companies and ISPs. A lady in Talktalk advised me to cancel my service and reorder to fix the issue. This failed due to the guy cancelling my service not cancelling properly. He just disconnected the service and left the unusable account live so I couldn't use my details to open a new order. Twice a reorder came to the same error and no one was helpful. On hold for hours at a time and their Live Chat people are mostly rude and disgusting. Round and round in circles claiming their systems can't do this or that and they transfer you to other departments which takes forever. Sent to wrong departments and 2 formal complaints closed without resolution. The second complaint was closed without them even contacting me at all! This company is atrocious and should actually be banned from being a consumer service. Their agents are very rude, incompetent and inept. I wouldn't trust them to proof read the alphabet, nevermind help with issues and faults as a communications provider. They are useless. I finally found a way to contact Openreach myself and get my gold NAD key back so I can have an FTTP service with BT instead. TALKTALK will not help you with anything. They will just make you go round and round jn circles, hang up on you and claim to phone you back when they don't. Never again. You're all useless. I fear a Live Chat supervisor, Edward, lied to me and my month's bill will not be delivered by cheque to me. I think they've stolen it. They promised compensation but I never got any. Unacceptable.”

Helpful Report

Posted 2 years ago

“We have made upgrade to our broadband all was agreed, instalation date was set. After couple of weeks received text msg from TalkTalk. Unfortunately we need to cancel your order as is not available to your address. We have asked so many times, is that service will be available to our address, we was told YES. So much disappointed with this company. To contact real person is no chance. We was told member of staff will call you back in 5min. No one call us back. So, our upgrade date going to the end and zero support from this company.”

Helpful Report

Posted 2 years ago

“Talk talk is the worst company!!! After 4 calls to cancel my subscription it is still active Dont get this provider !!! You ll never get rid of it!!!! A nightmare”

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Posted 2 years ago

“Talk Talk wanted to book.me I for a free fibre upgrade. We finally agreed on a date where someone could be in as I work. I get a message on another date saying they were coming. I messges back and said I was at work and it wasn't the date that was agreed. I then got a Ryde phone call from the fitter arguing the point and so I send a screen shot of my agreed date. On the day, no one arrived to fit the fibre which I had taken a full day of work for. Just tried to cancel my contract via phone and the automated message was they had shut this line down due to illness ! I just want to cancel now, worse company I've ever had !”

Helpful Report

Posted 2 years ago

“Very poor company.just abuse the customer. Pleas do not use this company”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company!! I had no service with them for my broadband, they told me the router was faulty even though it had been working 2 years prior. Tried to close my account, they didn't do it although they said they had, then when they finally did it I was told I didn't have to pay anything because of the mad service, but then they charged me two months service as they said my account was still live (although I was told it wasn't) and they passed the so called "debt" onto a debt collection agency which has negatively impacted my credit score! Avoid company at all costs!”

Helpful Report

Posted 2 years ago

“This is the worst company I have ever felt with. No matter how often I have called they never sort anything out and just read from a script as to why they can’t. I trued to cancel my service in August and now on the 22 October I still haven’t had the refund due to me because of the direct debit not being stopped. Every other service gas ,electric , water and council tax sorted with full refunds with days. Talktalk just refuse to give me a refund and just blame me for their inability to transfer the service.”

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Posted 2 years ago

“Good overall”

Helpful Report

Posted 2 years ago

“Rubish help. home phone not working phone help went on & on & on asking me questions I couldn't answer so gave up as they refused to help unless I did answer. On line help made me open an account but the form was off the bottom of screen with NO scroll so I couldn't do that. Finally got to chat who said sorry I can't help. Years ago TT had an engineer here within half an hour with just a phone call, yes real person! No Idea what to do - county court to sue for breach of contract? Gone VERY downhill.”

Helpful Report

Posted 2 years ago

“This is a terrible company This is a terrible company. They are uncooperative and do not listen. They refuse to cancel my account and harass me with tel. calls. Sorry I got involved. Massive HEADACHE.”

Helpful Report

Posted 2 years ago

“There are press releases saying TalkTalk have a cheap rate for people on benefits - WHICH IS NOT TRUE .... I phone them each year near my contract renewal date regarding deals like this and they say it’s only advance notices of future offers...what - EVERYTIME? Their Indian call centre gave me the UK DWP phone number (not in use) to request a “voucher” for benefit broadband applications but DWP know nothing about this. The call handlers at TalkTalk put you onto ‘helpful ‘ contact numbers who, in turn, pass you on to another department - help, I need counselling....!”

Helpful Report

Posted 2 years ago

“The worst company i have ever dealt with in my life. After being on hold for 30 minutes, i was told to contact the cancellation department myself due to "new regulations". I was then given the BT number, and the lady over the phone laughed at what a shambled talk talk are. Honestly embarrassing.”

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Posted 2 years ago

“I am having terrible problems with this company. I am going round and round in circles trying to sort my problem out. I an get free legal advise from my union. I contacted talktalk to ask for a contact telephone number for their legal department and they claim that they havnt got one! My next step is to cancel my monthly direct debit and change provider. If they try to get money out of me for leaving my contract early then just watch this space!”

Helpful Report

Posted 2 years ago

“PLEASE KEEP AWAY FROM TALK TALK. I was lied too from day 1. Went through to complaints dept was promised call backs from managers but got no calls just false lies. Amina,junior,Angelica,Regina,Arcy,Jodie,Dillon you all all liars. Dates I rang 5.10.22 6.10.22 7.10.22 10.10.22 12.10.22”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,506 reviews