TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“The worst customer service ever!! Sent an engineer to install city fibre but didn’t provide a router and our business is now without internet!!! AVOID AT ALL COST!!”

Helpful Report

Posted 3 years ago

“TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED. I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover. Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation! I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months. When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me. The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper. Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name. Their customer service is a waste of time as complaints remain unresolved for months”

Helpful Report

Posted 3 years ago

“worst company for customer service i have ever experienced appalling. rude rude staff who lie about anything they can. lie about when you will get your internet and the reasons why you dont have it . transferred from person to person having to explain your situation over and over again to different idiots for your entire day”

Helpful Report

Posted 3 years ago

“Everything went wrong and continues to go wrong. The worst customer service imaginable and wrongly took over £100 out of my account to add insult to injury. Have to be on the phone for ages to try and get anything put right and even then it never happens. Hope they go bust. Shambolic idiots.”

Helpful Report

Posted 3 years ago

“Absolute joke scammers I complain 5 weeks ago about slow speeds I checked with code of practise if not solved in 30 days your allowed to leave without fee now I've left they sent me a letter with £100 fee . They took £65 pound out my bank account for a master socket that was faulty without my permission they said nothing about a charge until they found out I was switching to another provider . How the hell is this company allowed to do this with so many bad reviews I will be seeking legal advice on these bandits .”

Helpful Report

Posted 3 years ago

“For gods sake do not go with this company,very bad customer service they tell lies to you in order you to get off phone..They do not call you back you on phone for hours and nothing is done,the language barrier is dreadful unable to understand anything..I have now gone to a UK company italk and Im so pleased to be getting rid TALKTALK,just dont bother appalling”

Helpful Report

Posted 3 years ago

“I called Talk Talk on the day my contract ended. I waited until it ended to switch because the information was that there would be penalties for ending the contract ahead of time. I asked if they had a deal for me that was better than the one recently offered and no, the good deals were only for new customers. I told them I was leaving then and confirmed that I did not have to do anything else. They assured me that the new company would contact them and all was good. I then got a new bill from them so contacted them today and spent 2 hours on the support chat site with them because they have no record of my previous telephone call. They seem to hold me responsible for them not keeping a record of the call. At the end of the 2 hours I was told that I needed to give 30 days notice and cannot speak to them until tomorrow morning. Once again, it seems the customers have to do all of the admin work and use their own time (which is money) as Talk Talk do not seem to have an internal communications system. So I’ll spend time tomorrow trying to call but suppose the call is also not recorded, as per the one on Tuesday. The two hours spent was just trying to get confirmation that my contract had ended, and I was passed to another department for that and still did not get it. Worse customer service I’ve encountered in recent times. Would never use them again and would definitely advise against anyone else using them.”

Helpful Report

Posted 3 years ago

“Worst supplier and customer service ever. They have no clue what they are doing. Its been over a month that I have been calling talktalk. Longest wait times ever, they have no resolution to my problem, they keep transferring me from one team to another. Eventually they have asked me to take a new connection with them and cancel the old account as they can't offer me a solution as I am an old customer and my account type is dated. I have been with them for a year, how dated can that be. When I called Sales for a new connection they said they do not provide service in my area. How come I have been on their network for a year then. They never cease to surprise me with crazier statements everytime I call them.”

Helpful Report

Posted 3 years ago

“I wish I could give a 0 because one star is way to much to be given to a ridiculous so called « internet provider » , it’s customer service & their useless incompetent « engineers « . Signing a broadband contract with Talktalk is like signing indefinite contract in Hell..so sick, greedy and not professional at all. They know one thing which is to take the payment on time even if a proper service is not provided. It’s rubbish and their customer service is ridiculous. It’s a nightmare calling them because you won’t the help needed. I have been without internet for a longtime and I had to call them several time to get an « engineer « who made us wait for many hours and did not make on time and when he came he did everything he knows to cheat and lie to make the useless Talktalk charge us for a visit of cheater who claimed that we did not give him access which IS NOT TRUE!! Im so angry at myself for choosing Talktalk in the first place and frustrated and sick because of what happened today. The Engineer came and waisted our time and done nothing, said nothing, disappeared for a while ..came back again and at the end we received a text message saying that we have to be charged 65£ for A MISSED APPOINTMENT. God knows what he put in that report to encourage them to charge us for a job that has been done and people who got sick the miserable service….”

Helpful Report

Posted 3 years ago

“TalkTalk Made Me Feel Unsafe & Violated As A Woman In My Own Home! Women please beware of this company! I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home). 1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB. 2. The engineer that TalkTalk sent to my home: (a) failed to show his ID upon entering my home. (b) when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name. (c) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask. 3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone. 4. I recorded my interaction with the engineer and this clearly shows him being aggressive and extremely confrontational. He even took down his mask, so that he could be more intimidating, and he was standing less than a meter away from me at the time. I had to ask him at least 5 or 6 times to put back on his mask. He then laughed at me before finally putting the mask back on. 5. I was very shaken and alarmed by the behaviour that the engineer displayed. I have never experienced anything like this before! 6. I forwarded TalkTalk CEO's office the recording of the incident. You know what they did? NOTHING! 7. I forwarded TalkTalk's CEO the recording of the incident. You know what she did? NOTHING! 8. TalkTalk has offered no formal apology in relation to this incident or expressed any concern about my well-being/health. They failed to acknowledge the distress caused by the incident and the clear intimidation I was subjected to. 9. After TalkTalk failed to deal with this matter properly and take the appropriate action, I referred my complaint and concerns to CISAS/CEDR (the independent adjudicator). You know what they did? NOTHING! 10. Both QubeGB and TalkTalk have failed to deal with this very serious incident. Both companies are hiding behind it's "relationship", which apparently means that this serious incident does not have to be properly addressed by either party! (a) TalkTalk asserted that it is not responsible because the engineer in question is a "third-party" (b) QubeGB said that they are not the service provider/don't own my account - so for this reason, I couldn't get any proper redress from them, or from the independent adjudicator. 11. This incident also raises questions around “duty of care” in the law of vicarious liability, which need to be clarified to ensure that TalkTalk customers are protected. The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur, and this cannot/should not be allowed to go unchecked! Stay safe and God Bless!”

Helpful Report

Posted 3 years ago

“Staff do not speak or understand English, they withdraw money without permission . agreed to £30 per month contract and they take out on average £60 per month. with no one to talk to.... Scammers”

Helpful Report

Posted 3 years ago

“Shocking, online chat non responsive, customer service line NOT open until 8pm as stayed. Will be moving elsewhere as your service is SHOCKINGLY AWFUL”

Helpful Report

Posted 3 years ago

“This is s as terrible company all round. The quality of the broadband is terrible and unstable, the customer service is atrocious, they have many different departments and none of them communicate with each other, they make it impossible to put in a complaint and make any sort of communication near to impossible! I spent 3 hours today alone on the phone to them and have still not gotten the service I was promised.”

Helpful Report

Posted 3 years ago

“I was happy enough with the person I spoke to on the phone. Its TalkTalk I am not happy with. I agreed a deal on the phone last time round which the person on the phone assured me was fixed. I even have a recording of that. Then guess what months into the contract TalkTalk put the price up, no choice at the time. So the person on the telephone who is trying to make verbal deals has no authority to do that. No point talking to them, is there ? So now my contract is up I have exercised my right and finally after some 11 years I have left. I have had enough run ins with this company so through thick and thin they have finally convinced me to leave. So all I can say is 'Well done' to their sales prevention department. Sticky buns all round. I have arranged for Plusnet to give their sales director a lesson in selling”

Helpful Report

Posted 3 years ago

“Thank god I’m leaving Talktalk totally fed up with terrible customer service.Very frustrating as they all foreign their English dreadful so you are on the phone for far too long because of language barrier..If you have any sense don’t go with them”

Helpful Report

Posted 3 years ago

“Have waited in all day for an engineer no one has arrived even though I was given a slit of 8 -1. The man in customer services said it not his fault, well it's certainly not mine.! Their loss as soon as my contract is finished I'm off”

Helpful Report

Posted 3 years ago

“Quality of the service not as guaranteed. my broadband connection totally down for last 7 days, i have contacted them customer service around 15 times in the last 6 days. every time i contacting them different people answering my inquiries and keep doing the same test again and again and wasting my time. i was keep asking to send an engineer to fix this issue and they keep delaying it. today i have been promised that engineer will connect me between 6pm to 8pm. i can cancelled my works and waiting at home for engineer and NOBODY came!!. and no updates from talktalk about it. very disappointed. please avoid this people and give them a lesson about how important is a customer satisfaction.”

Helpful Report

Posted 3 years ago

“Horrendous company Avoid at all costs!!! They will keep billing you after you have ended your contract also ruining your credit file if you don't pay whatever figures they decide you owe them.”

Helpful Report

Posted 3 years ago

“Been with them for 7th months and am now into fourth day without internet due to equipment failure. There was also a major hardware failure after I'd been with them for just a week. Aside from these major breakdowns, the reliability is generally poor with regular smaller outages. Customer service is among the worst I've ever experienced, and seems designed to make you go mad. Avoid like the actual plague.”

Helpful Report

Posted 3 years ago

“Holy moly, what a company. When everything works it's great, but God forbid you have a problem because you're almost guaranteed to be pulling your hair out by the time it's fixed, assuming it ever does get fixed. Been without internet at home for two weeks now. One engineer sent out to check our wiring who was baffled about why he was even sent as there was a record of an issue at the exchange and TalkTalk already knew about it - tried to charge us £50 for the pleasure (no thank you). TalkTalk then admitted that there was a fault and that we'd be updated when it was fixed. Well, multiple days later and still conectionless we called back and were told that the issue had already been fixed (thanks for telling me) and that it must be our router that's broken 3ven though the engineer gave it the all clear. New router arrives and surprise surprise, still doesn't work. Called back, guy admitted that there was indeed a fault at the exchange and that it would be fixed asap. Received a text the next day stating that an Openreach engineer had done work on the cabinet and that we should be back up and running - still no internet and nobody had been to the cabinet that day (it's right outside). Openreach van does actually turn up the following day and does something or other but we still have no internet. One more phone call and apparently we have to have our profile reset at the exchange for our internet to work but only one person is allowed to do it and they don't work weekends so "f*** you" basically. What an absolute shambles. I would've honestly recommended them prior to this issue but customer service is an absolute joke. Will be changing as soon as possible and I'd recommend that they be avoided.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,506 reviews