TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,550 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried establish power of attorney via overprotective codes from OPG to reduce mothers bill as she cannot use Internet, they have delayed endless pointless queries and of course can't ring her and reduce bill. now claiming not charging above contract despite knowing my dead father signed contract ,they are out of contract and they are charging for something not supplied”

Helpful Report

Posted 7 months ago

“I think this company is a big fraud, I wonder why the regulators are still allowing this company to operate in the UK. They will give you an 18 moths contract, you pay direct debit for 18 months and bumm! they won't let you go. You will call to tell them you do not wish to continue, then they keep passing you through 5 different departments with each one claiming that they aren't responsible for signing you off. At the end of the contract, you leave them and join a new company and after 2 years they will resourface to tell you that you are still owing them and will drag you to CNBC through a third party. STAY FAR AWAY FROM THIS FRAUD CALLED TALKTALK. You are just in luck seing this, because you have no idea what this unfair drag to CNBC as caused me and my family.”

Helpful Report

Posted 7 months ago

“This company is an absolute joke, I've had an issue with my Wi-Fi I have been on the phone for free hours spoken to five different representatives who still keep contradicting each other and can't get to the bottom of my problem yet they rise the price that they charge for this broadband and not one person in six representatives consult it out it's absolutely disgusting what is going on here.”

Helpful Report

Posted 7 months ago

“Awful company to deal with. My 85 year mother was converted to digital ( she had no idea what it was) , left without a landline for 3 weeks and despite hours on the phone , chat bot etc nothing ever seemed to happen. She was promised a £30 voucher for th inconvenience but despite chasing that too has not happened. Awful customer service, although when they finally sent an engineer (17 th August!!) he was really helpful.”

Helpful Report

Posted 7 months ago

“ABSOLUTELY AWFUL! Had a two year contract with them, the internet was on and off, not the best and certainly not what I thought I was paying for and therefore decided to end my contract. Notified them 5 days before the contract ended that I am no longer interested in being their client anymore. I was told I still have to pay for a month although that’s what a contract ending is supposed to mean. Transferred through 5 different people and departments and being offed a way better price than I was paying now as a continuous client, and I am being harassed to stay, emails and phone calls asking me to waste my time to provide them feedback on their absolutely shocking customer service. Well, here it is. As a company you do not offer good customer service, you do not offer the speed advertised and you harass your customers to stay with “great deals” although you keep increasing the price of the contract all the time! I am now billed my highest bill to date for a month worth of internet I never wanted in the first place. I will never ever be your customer again and I will tell everyone and their mother what an awful terrible company you are. Absolutely shocking how you are still in business and how it’s legal to have such practices! I hope the extra £34 you squeezed out of me in my last month is worth losing a loyal customer and all the negative reviews I will leave every single place I can find online.”

Helpful Report

Posted 7 months ago

“Absolutely awful customer service. Ridiculous, they are the slowest most incompetent customer service department I have ever had to speak to, They were the slowest responses ever. They send me through 6 different 'experts', 6. Every time a new transfer to another expert they did not read the previous chat like they were supposed to making me constantly repeat myself, and tried to make me go through a security check twice. I gave them every information they asked for and they were completely lost. At some point, they had promised me they would cover the fee for me and then not 2 minutes later went back on their statement saying they could not do it, with no information why. Eventually, I just had to cancel with them because it was 2 hours of agony. Now I am asking for a review link to their support chat and they keep putting me on hold for longer than 5mins hoping I don't post the review and just leave after what they put me through, it feels criminal.”

Helpful Report

Posted 8 months ago

“The worst customer service ever! I called 4 times to cancel my contract. The asian agents have no clue about what we are talking about, they act like robots! No professionalism and they say they cancel tour contract but actually they don’t do it. No recorded calls as they say and you have no option to speak woth a supervisor even if you request this. I will never sign with them again.”

Helpful Report

Posted 8 months ago

“Just like to agree with all the reviews about Talk Talk. Leaving them after 6 months of a 18 month contract (got transferred from Shell in the buy out) Have not had broadband due to a fault on the Openreach line for 2 months. Other providers in my area fixed the problem in 7 weeks less. Customer services are appalling (and based abroad - serious communication barrier) Difficult to contact through all forms, and not helpful when you do speak to someone. After a heavy early termination exit fee, i will be so glad to be with another provider in a month. Look at the Ofcom data on their performance if you don't believe me! :( Avoid like the plague.”

Helpful Report

Posted 8 months ago

“bsolutely shocking company & customer service! internet connection is absolute terrible, i am now on day 10 without internet and apparently wont have an engineer out for another 2 days.. i had a time slot booked to speak to the complaint team which they didn't actually bother to attend. want £196 to cancel a contract for services they cant provide, would absolutely avoid at all cost their customer service is an absolute joke !! no urgency or care to fix anything or help”

Helpful Report

Posted 8 months ago

“Appalling customer service no one takes responsibility - avoid - impossible to complain the CEO needs to take action and improve — bring the call centre back to Uk so at least you can understand what’s being said”

Helpful Report

Posted 8 months ago

“Rude customer service agent who could not get off the phone quick enough. Disinterested in my complaint and obviously working from home as continual noise of children in the background made a two way conversation difficult. Half a star would be more than adequate for this service.”

Helpful Report

Posted 8 months ago

“Appalling customer service, absolutely terrible with faults and time wasting of being on hold for hours. Been with them for years but only find ou how bad they are when it doesn’t work”

Helpful Report

Posted 8 months ago

“I wish I could love 0*. Appalling service. The team actually lie to you and promise you things that aren't possible. Then you speak to someone else and they say yes this is a lie. Its really not good and there's zero apologies. You will waste time trying to explain and the person on the phone will pass you to someone else. This happened around 5 times on 3 different calls. AVOID!”

Helpful Report

Posted 8 months ago

“Dreadful service, poor broadband and they charge for an engineer that couldn't fix the problem.”

Helpful Report

Posted 8 months ago

“At the beginning of May our Broadband service with Talktalk stopped working - since then we have had 4 to 5 visits by openreach engineers and two and a half months later we are still without a service they are continuing to charge us for. The service is absolutely appalling. Due to their lack of ability to provide a service I cancelled. Only to be told they will hold us to contract l, no one in their company will escalate or understand our problem. To be massively avoided.”

Helpful Report

Posted 8 months ago

“I not had no Internet for six days and it’s the seventh day today still got no Internet so I’m going to put in for Conversation from Talk Talk and a discount then I will leave this Company and go to somebody else as I been with TT for just over 2 years now to me it’s not on”

Helpful Report

Posted 8 months ago

“Why have.my you got a phone number and why have you overcharged me”

Helpful Report

Posted 8 months ago

“My account was previously with Shellenergy and this was migrated on 11/07/2024. I had an email from you asking me to register my account.l have been unable to do this even after an online chat with someone.”

Helpful Report

Posted 8 months ago

“They charged me £75 for the engineer visit and he was not able to resolve my internet issue. After his visit my internet was still not working. after disbute they only refunded me £50. i will never recommend this broadband service because they charge you when they are not able to provide any solution or resolve your internet issue. Very disappointed with there services and will definately not renew my contract with them.”

Helpful Report

Posted 8 months ago

“I was a shell broadband customer paying £32 31 a month. Talk talk are now my broad band provider without my permission upping my bill to£32 39. They are a complete rip off company so if you want to be ripped off beware.”

Helpful Report

Posted 8 months ago

TalkTalk is rated 1.2 based on 1,550 reviews