TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,511 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,511 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“I have been trying to leave TalkTalk since mid-December in order to transfer to another, cheaper deal with another service provider. During the transfer process, it emerged that the address on my account (our property address/postcode was changed by the GPO this year) now mismatched the new address details (even although the house name remained the same). It has now taken 17 days to date and there has been no apparent progress from Talk Talk. I have to date sent over nine hours of telephone/webchat time in an effort to get the details changed. I have during that time been accused of an inability to read my own computer screen! I registered a complaint with the company on 14 January which has to date not been pursued by them. I have found their "support staff" and "customer relations" staff unhelpful and accusatory. Their management processes, all seemingly routed through a South African support structure, make Byzantine bureaucracy straightforward. Do not be tempted by pennies off: should anything go wrong in one's TalkTalk experience (and that seems entirely likely, judged by our experiences with them), one will waste pounds of time, effort and energy with them. Avoid at all costs.”

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Posted 4 years ago

“Although account was cancelled , 4 year later received the huge bill in new address from the legal agent! Folk stay away from these thefts !”

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Posted 4 years ago

“I have had a long running dispute with TalkTalk since I left my wife in 2014. Because she continued to live in the property we lived in together when married and I was no longer able to enjoy the phone and internet services they provide I followed their official procedure to transfer the account to my ex wife. Legally that was the end of the matter so far as I was concerned and I have no further responsibility for the account. Nevertheless TalkTalk have periodically sent me letters from debt collection agencies and I have had another one today from some outfit based in Stockport for £1127.24. Once again I will be writing to them advising them to refer to their client, asking them not to waste their time, because they will not be getting a penny piece from me.”

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Posted 4 years ago

“DO NOT TOUCH TALK TALK WITH A BARGE POLE, DREADFUL CUSTOMER SERVICES, DO NOT CARE AT ALL???? WELL WHAT CAN I SAY!!! CLOSED AN ACCOUNT, I MOVED HOUSE AND THEY CARRIED ON TAKING FUNDS FROM MY BANK FOR 3 YEARS!! THEY HAVE NOT ONCE APOLOGISED INSTEAD THEY HAVE ADDED A MARK ON MY 100% PERFECT CREDIT FILE!! WE HAD 3 MOBILE ACCOUNTS, AND THEY EVEN CONGRATULATED US ON FABULOUS CUSTOMERS AND THEN DO THIS!!! STAY WELL AWAY AND THE HULL OFFICE IF YOU EVER NEED TO SPEAK TO THEM, USELESS, CLUELESS, INEPT, DO NOT CHECK THE FACTS!!!”

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Posted 4 years ago

“Disgusting customer service. a simple request to finish with them when my contract ends took ages and contact with 3 different operators. Have to ring back in 24 hrs now .What a shambles!!!! They really need to get their act together.”

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Posted 4 years ago

“EVERYTHING”

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Posted 4 years ago

“TalkTalk's non existent customer services? Where to start? Cancelling my late mothers broadband and phone contract, which surely should be a simple, single call and one off payment was unbelievably difficult and painful. First - call centre; calls not answered, terrible background noise, poor line quality, lots of background noise, heavily accented operators, calls drop out for no reason and if the operator can't answer the query - they terminate the call. The live chat is equally slow and unhelpful. I reckon to close the account took a total of 3 to 4 hours to call centres. In the end I had to post a letter! Appalling service. How they manage to run a telecoms company is beyond me! Avoid.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service. Attempted to change my address before a house move, the "customer advisor" managed to input my current address as my new address. Was then told that I would have to wait 24 hours to cancel this order and try again. Cancelled it and decided to leave the provider, after the customer advisor was so unbelievably thick to put my new address as my current address, and then when I used their complaint email to complain it bounced back and said server not used! Laughable. Also took me 5 attempts to get through to them, over the course of 2 hours, to cancel the contract. They kept hanging up the phone. They obviously outsource their calls abroad, so all "customer advisors" have limited English, and are sitting in a very loud room with lots of people shouting in the background. Talk Talk is a consistently abhorrent service, and I'm so glad I cancelled my contract with them.”

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Posted 4 years ago

“I would not even give them 1 star but it won’t let me do any less! I ordered talk talk phone line and broadband and asked them to check that I had a line to connect it to. Next thing I hear is the date it will go live. I live in a flat above a business premises and on the specified date checked my router and phone. Nothing but then I was told the complete IT system at the business was down. Talk talk had connected my service to there line without any checks being carried out. Needless to say they were not happy! 3 hours on the phone on numerous different numbers and I was told the only way to resolve the matter was to cancel the package. They then offered to sort me out a new package but then told me my flat did not exist on their system. To add insult to injury I then had to phone back after 48 hrs to cancel again as they would not except me only telling them once. They have now informed that the business will have to wait another 2 weeks to get there system back up and running. Their payroll was supposed to be done today but they cannot put staff wages through as they now have no IT system! Talk talk have completely messed u everything and I would not touch them again if they were the last providers on earth!”

Helpful Report

Posted 4 years ago

“Unbelievably atrocious. Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation (even if you open correspondence with them by registering a complaint and asking them to convince you not to cancel). But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain. Never have I been so glad to be a hoarder of correspondence. Also, appears team members, and team leaders, in the CEO complaints division are unaware of some fairly basic things of great relevance to their work, up to and including talktalks own customer complaints code of practice lol. I'll, eventually, be taking talktalk to court. The lawyer says I should wait for my deadlock letter, head through CISAS, then get talktalk in court to try and defend themselves. I'd describe the lawyers' current attitude as, "laughing all the way to the bank," lol. Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel. Never has a company been so deserving of a negatively starred review.”

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Posted 4 years ago

“If they could speak good English that would help, I had to ask the person to keep repeating what they said. and the test centre personnel was was very abrupt, half the time taking a guess what I was experiencing. Just renewed my 18 month contract, when it ends Im definitely off, there are other deals out there but a bit more expensive but you get what you pay for.”

Helpful Report

Posted 4 years ago

“I had an issue where my phone didn't work for a month. After being deflected by first line support several times I had to go the complaint route to get this resolved. OpenReach tech came and solved the problem in 15min. TalkTalk had previously rerooted my number to somebody else. Now TalkTalk is not capable of marking the case as resolved so they are not issuing automatic compensation for the lack of service for a month. The left hand clearly does not know what the right hand is doing, the first line support is set up to frustrate and hope you go away. Avoid unless you want being a customer to quickly become a full time job.”

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Posted 4 years ago

“Terrible service from the customer service team.. on three calls the attitude was unreal..how you they keep the business running ... Only giving one star as can't offer zero..”

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Posted 4 years ago

“Genuinely, if I could deduct stars from Talk Talk I would. All excited having recently moved into my property today I called up to arrange a new 24month contract on the basis that I could book an installation. I went through the credit check process, placed an order - then all of a sudden NO I can't do that and its not their policy. I even sent them the weblinks from their own website which said I could - aside from the fact I was told the phone call was recorded - haha 4 hours later pretty much consistently on the phone (lucky works understanding) i'm told they can't verify im telling the truth as the calls are not recorded! Never encountered such terrible service in my life.”

Helpful Report

Posted 4 years ago

“Was trying to pay my late mother’s final bill they would let me pay by card but refused to tell me how much they would be taking because I was not the account holder how crazy was that”

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Posted 4 years ago

“Been a customer for a month and the connection is so poor (or non-existent), that we have to hotspot from our phones. Customer service is utterly useless; staff don't seem to give a damn about your issues or that you're paying for a service that isn't being provided. Avoid like the plague.”

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Posted 4 years ago

“WORST INTERNET YOU CAN BUY. Internet stops working at least 3 times a day, doesn't work strong enough to do a simple search on google and it has no range to it what so ever. When i tried to get an engineer out to assess the problem no one came. So after 2 month of waiting for an engineer i told them i would no longer pay the bill until they sorted it. But they wont send anyone to sort it out now the bill has not been paid. What ever you do, do not buy talktalk internet it’s absolutely terrible.”

Helpful Report

Posted 4 years ago

“I was with Talk Talk some years ago - dreadful service lost my broadband and landline for weeks on end and when I called customer service I was left hanging on for literally hours at a time then I would be cut off and have to start the process again! No resolution to all the problems so left. Now having another problem as they have informed me they 'own' my email address and unless I pay them £5.00 per month for keeping it they will deactivate it and I will lose all my archived old emails!!! I have been on the phone to them 4 times now - each time I have to repeat what I said previously, they promise to call back yet only once have they done so and then the message left was unintelligible. I have asked for the legal documentation stating they 'own' my email but that is greeted with a stony silence as they obviously don't know or cannot provide it. I am currently on the phone to them and have been so for 58 minutes, most of which has been on hold. Still no resolution. Despair of them but seem to have hit a brick wall. DO NOT EVER JOIN TALK TALK!!!!!”

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Posted 4 years ago

“Communications are terrible, never seem to fix anything quickly, contract is far too long 12 months would be more acceptable. Graham”

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Posted 4 years ago

“SCUMBAG SCAMMERS, LIARS. HARD TO END CONTRACT, STAFF WILL MAKE IT AWKWARD TO CANCEL. YOU WILL BE CHARGED MONTHS AFTER CONTRACT END AND THEY THREATENING YOUR CREDIT FOR BILLS YOU SHOULD NOT BE PAYING.......THEY DONT UNDERS STAND '' I DONT OWE YOU ANYTHING I AM NO LONGER WITH YOU'' JUST BILL YOU FOR MONTHS. ...(STILL BILLING, THREATENING ME I FINISHED/ENDED CONTRACT SEPTEMBER 2019)..... THEY DONT CARE THEY WILL NOT IMPROVE...WHY OFCOM OR SOMEBODY DONT DO ANYTHING I DONT KNOW???.......... STAY AWAY OR REGRET IT!!!”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,511 reviews