TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,507 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TalkTalk are a total disaster, unable to provide a reliable broadband service for which they charge. Solutions offered are online, whereby you are offered a choice of upgrading to a "game-changing Wifi Hub" or "Faster Fibre" - both of which come at a cost with no improvement in service. Further on line choices when clicking for help are "Visit the Service Centre" which only confirms multiple issues or "Ask the Community" which shows that thousands of others are having similar problems. There is a reduced service team available and no option to ask for call back or email from customer services! When by some miracle I managed to get hold of customer services, they tortured me for 2h with a series of well known steps (eg switching on and off the box), eventually agreed to send an "top engineer" at my cost. I agreed, and they sent an engineer one week later who spend a total of 5 minutes in the house before declaring everything was fine, one week later still with no solution. Ground Hog Day! Dr Ramin Baghai-Ravary”

Helpful Report

Posted 3 years ago

“I can't believe this is real. I feel traumatised after spending more than 2 hours on the phone dealing with Talk Talk in regards to setting up a new broadband. So unprofessional, they just read all the text, they don't even listen what I say. English is really bad and hard to understand them. After reading other reviews it is clearly that too many customers are left unhappy. How comes nobody regulates this and they're allowed to continue the business.”

Helpful Report

Posted 3 years ago

“Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service! I applied for a home move, now im not moving home anymore. I contacted talktalk and had the home move cancelled which i was told was successfully cancelled. I specifically told the woman that i DO NOT WANT MY INTERNET GOING OFF AT MY CURRENT ADDRESS because i am working from home and have children trying to access homeschooling! Yesterday my internet was disconnected regardless but my landline was still working. I contacted talktalk AGAIN and after nearly an hour of needlessly having to check the router etc i was told an engineer would have to replace my router, which i informed the woman AGAIN that it's not a physical problem with my router but a technical problem with my connectivity! She then transferred my call to someone else who finally explained that i had the "move" cancelled but not the "disconnection" which i understand now. I asked her to reconnect my Internet and she said it should be connected within 24hrs. Its now been over 24hrs and my landline is now disconnected!!!! I contacted talktalk once again, to which the lady now says my ENTIRE ACCOUNT has been deactivated! MY ENTIRE ACCOUNT!! Now they have to come collect my landline and reissue an entire new everything! This is SO unacceptable and frustrating!! No one at talktalk knows what the hell is going on! Is there anyone anywhere on your staff list that could possibly tell me how to put my internet back on, please!”

Helpful Report

Posted 3 years ago

“not worth the hassle utterly dreadful company customer service 1/10 they charge for phone calls if u have issues and ur calling spain or africa had an over charge and was trying to get sorted for 6 months untill my contract was up if they would have gave me it for 1/4 of the price i would have said no so relived to get away . cause a lot of stress and cause u to turn in to a horrible person on the phone because ur chasing ur tail average phone call 6 different ppl and 1h 30 mins”

Helpful Report

Posted 3 years ago

“Terrible I have never been so disgusted and all my life I am a disabled man And They have caused me nothing but stress and anxiety please please please Don't sign up to this company. They are wrong in to many ways... if i could give no star's for this company then I would...”

Helpful Report

Posted 3 years ago

“Awful customer service They don’t seem to have a clue what they are talking about. Went to renew online and when I pressed confirm they had charged me £7 for unlimited calls which I didn’t want. I called them and they said they couldn’t do anything as it needed to be escalated and would take five days! I asked if I needed to call back then and they didn’t seem to know. First they said it would be done their end then they said I would need to call, then they said I would need to go online! Who knows, I will have to wait and see.”

Helpful Report

Posted 3 years ago

“My Mother In law had a connection speed of 08.mbs paying 42pounds a month for nearly 7 years!! Advised her to cancel while I sorted out a new isp for her in November. She advised she would have nothing to pay from dec31st only to be bombarded with texts about owing 42pound! we were then told 31 pounds was credited and we owe 11pounds-WTF! After two hours of customer service breaking down the bill, telling us why we owe from January the 22nd-31st of decmber (Its the 11thJan) and not answering any questions I asked to speak to mamangement-then after a 50minute wait they decided to credit the 11 pounds back on the account! This company is an absolute joke no word of a lie. Avoid them at all cost or you will loose your sanity...I wouldn't give them a star if I could...”

Helpful Report

Posted 3 years ago

“Disgraceful. Sent “Final Demand” letter for cancellation fee when no letters or correspondence was sent beforehand. With a threat of 3rd Party Debt Recovery. Letter written December 31, 2020. Arrived January 7th, 2021. Usual umpteen calls to Collections Team, 4 hours later was told final bill was now £121 instead of £109 as illustrated on THEIR LETTER, since it’s for increased charges as bill was not settled in 7 days of the letter. Paid the full amount, and have reported the whole case to CISAS. Would not even give a single or half star. Most unprofessional services company in the UK. Avoid at all costs. ps: We were put on hold with one of the “customer service” staff for 43 minutes, and they forgot to actually put the call on hold. They were laughing and joking in the background at the expense of TalkTalk customers, and taking satisfaction how they could easily p*ss customers off and (clearly heard it) “it’s great when we just end the call haha”. OFCOM need to strike this firm off!!”

Helpful Report

Posted 3 years ago

“Found fault with internet connection - advised me they would send new hub free of charge - when bill arrived - I’d been charged £30. Called customer svs team who told me they could see on the notes I’d agreed to pay £30 !!!!! Spent an hour on this - now looking for new package elsewhere.”

Helpful Report

Posted 3 years ago

“Got to be the least user friendly email provider. Not a patch on Gmail. Be warned do not use.”

Helpful Report

Posted 3 years ago

“I renewed with talk talk because they offered us Now tv cheaper. Sent me an email with a code that didnt work. Phoned again, sent another code, didnt work. Phoned again, said they would escalate with now tv. No communication for a week. Phoned again ( each call taking 30 minutes) and said they would escalate again. Bear in mind 2 payments from now tv have been taken! No communication so phoned yet again. First time they hung up, second time they said it had nothing to do with them, to contact now tv. Now tv says it's nothing to do with them, contract is with talk talk. I am so bloody frustrated and angry!!”

Helpful Report

Posted 3 years ago

“TalkTalk. the gentleman I just talked to was very helpful my problems was sorted out very quick excellent customer service thank you”

Helpful Report

Posted 3 years ago

“This company has to be the most unprofessional service providers, with the worst agents anyone has the misfortune to have to communicate with. They send out emails with the content being blatant lies. They are rude, condescending and Have no interest in trying to resolve issues, AVOID AT ALL COSTS. THEY DO NOT VALUE THEIR CUSTOMERS”

Helpful Report

Posted 3 years ago

“I will suggest to avoid this company as much as possible.A company whose services I do not recommend to anyone. Customer service is all rubbish. I have been trying to break away from them for a year. I kept talking to their managers who are no good for nothing as the telephone conversation ends, forget directly about what they promised to do.”

Helpful Report

Posted 3 years ago

“I wouldlike to thank Talk Talk for not having an approachable office in England. If they had have done I would have gone to their office and murdered someone. my wife and I are in our 70s they made our life absolutly hell demanding that we pay a bill that we had already paid. They denied we had paid it even when we sent them a copy of the receipt. They threatened us with balifs, court appearences, that they were going to sue us in court. that they were going to remove all our furniture. After montghs and months of their threats my wife was suicidal. We went to CAB. The lady there said that she alone delt with about 12 complaints per day. It took her one hour 12 minutes to talk to a manager. After explaining the situation to him , he said just give me a few minutes.. She told him not to disconnect her as she was logging the call. He went away but came back 5 minutes later to tell her. He didnt know what the problem was as my wife and I had sent Talk Talk a discontinue letter 3 months ago? and that we were all paid up. On that day if I could have got my hands on the person who had made our lives unbearable for the last 3 months I would have killed them. Talk Talk put us through hell. If you want to visit Hell...join Talk Talk”

Helpful Report

Posted 3 years ago

“They simply do not care, cancelled within my 20 day cooling off period as the customer service was appalling and annoying. Staff simply didn't have a clue and they just money grab of vulnerable people who simply just want internet and cannot afford all these pay-outs for a services which was substandard and in my case NOT existent”

Helpful Report

Posted 3 years ago

“Dealing with customer services is like have someone inflict mental torture. It’s quite an achievement to create a system this inept. I almost admire the time and effort it must have taken them. Avoid at all costs for your own sanity. Unless you want to hear about living in the Philippines. Which sounds quite nice from chatting to the guys on the Technical support line.”

Helpful Report

Posted 3 years ago

“Literally refuses to let you cancel... I have moved to a new location and want to use another provider, called Talktalk to sort this out. After being tranferred to literally 3 departments trying to convince me to stay, they finally said they would cancel my account and sent me a bag to recycle my router. This was in Nov. In Jan, still receiving bills, I contacted them again, and had to go through the same stupid process of speaking to 3 teams to convince me not to cancel EVEN THOUGH THEY SAID THEY ALREADY PROCESSED MY CANCELLATION AND I RETURNED MY ROUTER. LITERALLY HOURS OF WASTED TIME. HORRIBLE....”

Helpful Report

Posted 3 years ago

“It took two hours to arrange Broadband I was told it would be inserted within 10 days and then only to receive an email stating 20 days, after I had accepted and agreed. I then received emails stating direct debit arranged, date on installement agreed and everything was ok, only to find out that on the day of installation everything had been cancelled on a very lengthy telephone conversation I was told that it had been a computer glitch and it was their mistake however they were unable to rectify this on the day, on checking the reviews this is common and they do this to make you pay more than they stake to upgrade to fibre WiFi, as what they say is that all is in order and then you receive an email stating you have cancelled the order and to rectify this you have to pay extra each month, so in other words you pay twice as much as agreed. This is outrageous. DO NOT USE”

Helpful Report

Posted 3 years ago

“I do not recommend to anyone, avoid this scammers. They lie about very important things and after they say they don't have any evidence. Better to stick to someone trustworthy.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,507 reviews