Name: Teletext Holidays
Rating: 1.75

“TT754570. So another day breaks in Teletext land. Still no refunds Still no phone lines. Same old automated responses to frustrated and angry customers. Still ignoring European law. Still apparently unaware of foreign office restrictions. Still in total denial. Still paying "Mr shouty " to yell at customers. Just stop the lies and utter drivel. Pay your customers. Stop stealing from bank accounts. Stop posting Fake 5 star reviews. Not one person believes them. Teletext holidays you are a DISGRACE.”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“I would like to put 0 star. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. Straight away I smelt a rat and said no. Pls refund my £550.00. They said they would and I would get in 7 days. Nearly 1 month down the line, no refund. Live chat is useless and the only way I get any results is by Tweeter. I tweet everyday and am told I will get a call. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. Still waiting. Have tweeted everyday this week and been promised a call back NOTHING. I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. I need and want my money back as I’m not working due to Covid 19”

Helpful Report

Posted 4 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Terrible Company! Had booked to go turkey with them all inclusive then Covid 19 issue. And then true colours came out!!! Discusting customer service. Lies!!! And yet still not heard anything regarding refund from teletext....!!??”

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Posted 4 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Terrible company all about the commission! They outsource cheap labour to India whose English is probably as bad as their native language!! Warning, they will take payments out of your bank account when they know u holiday is cancelled so give u credit note and then rip u off on your next holiday !!!avoid”

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Posted 4 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“My holiday was booked for last month. Couldn’t go because of Coronavirus and now teletext won’t give me a refund. Unacceptable”

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Posted 4 years ago

Hi Joanna, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Bunch of scammers based in india. Using a secretarial services accomadation address in the uk. Previously media travel.then truly travel. Now truly travel trading as teletext holidays. Inflated prices. Liars about upgrades. Grabbing deposits and definately no refunds. Try and find anyone who has ever received a refund. Five star ratings on thete site lol look at trust pilot. 5 stars for being the worst online company. Ive just taken these rogues to court and they have totally ignored the deadlines so our legal system is just a joke to them. This has now gone back to court to demand the money in full. Then its the bailiffs. ..”

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Posted 4 years ago

Hi Paul, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“I am due to fly to depart on monday and i obviously know that I won't be going but no contact has been made. I have had several live chats with no information just telling me to be patient? How patient do I need to be all I want is to know what the procedure is”

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Posted 4 years ago

Hi Clare, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“You need to refund all your customer.”

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Posted 4 years ago

“So. The 5 star reviews keep coming? Where from? I honestly do not believe these are genuine reviews of a company that has such little concern for customers. Still only offering Vouchers. Still denying flights are cancelled. Still no phone lines open. Still rude and "shouty" advisors when they call from India. Absolute denial of foreign office restrictions. Total disregard of their own T&Cs. No way would Teletext holidays merit 5 stars.”

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Posted 4 years ago

“what went wrong ? make the ? easy what went right NOTHING. I know most reviews are regarding refunds and I have all the same issues. I have decided to make my review the tricks the reps do when you book your holiday. 1. when I phone for there advertised holiday it is never available at the advertised price. 2. also the minimum deposit is never available. it is always half your flights. 3. at time of booking I asked what happens if I want to cancel. I asked cus I am over fifty registered disabled and traveling with three other people in there fifties. the rep said the worse case I would loose my flights fee. £560 out of £2695. I decided I could live with that. so booked in October paying £280 deposit. followed by 7 monthly instalments of £340 each. in march when I realised the virus situation I decided it would be better to cancel and just loose my flight fees. I sent them a email asking them to confirm there cancelation fees. I received a email saying there cancelation fees are your deposit which consists of everything you have paid so far £1980. also if I did not pay the final 2 instalments they would cancel my holiday and I would loose everything. what sort of company charges 100% cancelation fees people some times have to cancel holidays. I consider this a act of fraud by there rep. I sent them a email stating this. yes you guessed it no reply. 4. this my fault for not checking but still not nice tactics used by the rep when I booked. when first contacting the company about there unavailable advertised. 10 days all inclusive holiday. the rep kept quoting me much higher prices for same holiday. so I said no thankyou. at this point he said just let me check 1 more time. magically he then got me a price I could live with still more costly than there advertised holiday. so I booked. this where I except I should of checked. the rep just knocked a day off the holiday and made it a 9 day holiday. this is what this company is like. all in the rep training. so please watch out. 5. when I came to pay my first instalment of £340 there is a £4.95 admin fee for each payment. never mentioned at time of booking. another £35 on total price. 6. made my last 2 payments (had no choice cus would loose everything if I did not pay) now just like everyone else no joy in even talking to someone regarding refund. my main point to this review is to show how bad they train there reps to deal with customers in normal times. avoid avoid avoid . even when the virus is over. con artists. I am trying my bank to refund me for fraud based on the false information about the cancellation fees. hope this helps future customers make a wise choice. only gave 1 star cus would not allow no stars”

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Posted 4 years ago

Hi Dennis, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Holiday cancelled due to covid 19. Refusing to give money back. Don't respond to emails or live chat. Breaking their own t&c. Which states refund in 14 days. They are theives. Roll on when they go to court.”

Helpful Report

Posted 4 years ago

Hi Vicki, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“TT761624 - Have been trying to make before I was he to fly out on 27th March, as no contact made from organisation. I wrote 3 emails requesting money back and clearly stating no vouchers just my money back. All email responses came back stating only vouchers. Eventually got through and was lied to on the phone stating management will contact me back. Weeks have gone past and I’m still waiting for this to happen. I have had legal advice from CAB and other organisations, they all have said teletext have broken the law as I should of got money back within 14 days. I have kept all emails and now looking to sue teletext as I have all evidence proving no contact from teletext and that I have sent emails requesting money back. This all could of been avoided if they provided communication and paid back my money within the 14 day, guideline the law stated. I will not use them again due to lack of communication regarding the situation. I don’t trust this organisation now.”

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Posted 4 years ago

Hi Darrell, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Company that won't listen,thieves ,liars,should be in jail,TT785409”

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Posted 4 years ago

Hi David, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“You are breaking the law. Give everyones refund back!”

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Posted 4 years ago

Hi Kalyan's, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“I had to change my bank card as it had broken didn't realise this would change my direct debit payment but I called the automated number and payment was made straight away made me stop worrying and in these uncertain times as a key worker I really needed that thank you xx”

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Posted 4 years ago

Hi Andrea, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Teltex holidays may I draw your attention to your t&cs which you seem to avoid uless, of course, it suits you. Refund your customers as per YOUR T&CS 11.2 Multi-Contract Packages Only: Cancellation by you due to Unavoidable & Extraordinary Circumstances Where you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, Truly Travel Ltd shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel your Multi-Contract Package in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.”

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Posted 4 years ago

“Trip cancelled for march20,paid in full,but every time try to contact them for refund I get bull**** reply about voucher,shove voucher the law states cash refunds within 14 days,maybe they've closed office hoping everyone will go away and keep money,terrible company,never ever book with these shysters”

Helpful Report

Posted 4 years ago

Hi, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“COVID19 holiday nightmare. Trip 20 March. No refund, generic emails, no commns. phone lines taken down, live chat taken down. they do not even rate a 1 Star. They are rude, send out generic emails which is frustrating at best. The company head office sealed its mailbox hoping to not get served court summons, shipped their ops out to India, and there is no sense in conversations IF they phone you, but that will only be to tell you to pay your balance. They will also not let you cancel your holiday which is in their T&Cs happy to lose deposit not wanting to risk not getting any money back. THEY POINT BLANK REFUSE TO CANCEL. AVOID AVOID AVOID. Cant believe they have a 4.5 star rating. Go to Teletext Holiday Nightmares on Facebook and read real reviews and experiences. They also appear to put up fake reviews on Trust Pilot”

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Posted 4 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Scammers and thieves ..... you'd be as well as going into the back garden and burning your hard earned cash. Do not trust these lowlifes and as for Kylie ...... computer generated”

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Posted 4 years ago

Hi Alisdair, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“So now despite the law and regardless of customer requests these COWBOYS are issuing credit notes. We are legally entitled to full cash refunds. Disgusting behaviour. Also taking payments from accounts for holidays that are clearly not going. Go on kylie. Deny this!”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews