The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gear box went so phoned the AA at 9pm and waited until 5am the next day! Terrible service and their truck drivers are working 11 hours shifts! Something needs to be changed, they also advertise that their average recovery time is 40-60minutes? Absolute lies!”

Helpful Report

Posted 1 year ago

“Should stand for absolutely awful.Broke down South Bound M5 half three in the morning.Took almost an hour to speak to anyone on the priority line.Two people in car altogether and two dogs.Recovery vehicle turned up at 7 45 by this time battery flat.Recovery person was quite abrupt struggled to get in and out of his vehicle and towed us to service station 15 mins away but unable to change tyre.Ended up getting a friend to come from Bristol to change tyre and the tool we apparently didn't have was there all the time.Shocking stars should be zero.Looking for alternative recovery cover”

Helpful Report

Posted 1 year ago

“Been a loyal customer for years, cars gearbox has gone while it's in for a service and I need it collecting....AA refusing to help unless I pay. Using technicalities to get out of helping, not worth being a member.”

Helpful Report

Posted 1 year ago

“Was told I was not a member and left at the side of a motorway. My membership was current. I will never go with them again. Would give no star if I could.”

Helpful Report

Posted 1 year ago

“I have parts and garage cover,plus breakdown my car was attended to by an AA patrol back in April 23 who referred it to an 'approved PRESTIGE' garage. The vehicle was assessed, and it came back with an issue with the rear nearside shock absorber 'supposedly' which is covered. Anyway this part was replaced under warranty. I drove away from the garage and reported the same issue still ongoing. Loud noise to underside of car when driving, both back to the AA and garage. I was fobbed off by the AA's approved garage which is a PRESTIGE garage. I logged a complaint and it was rebooked back into another AA PRESTIGE garage local to me. I was assured if was an issue it would be repaired part of the same original call out, numerous times I was told this! The second garage assessed the car, said it was a weak shock absorber that had just been replaced and the top mount was the issue. Anyway, the saga continues I was then told that the shock absorber couldn't be replaced under warranty at this garage as they are not set up on the system to do so. I was rebooked into a third garage, under the AA PRESTIGE umbrella. The saga is still ongoing, the third garage say it's a weak shock absorber supposedly brand new or second hand that has failed but the problem with the noise first reported in April is a control arm front near side. The AA PRESTIGE group will now not replace the control arm as they say it's a separate issue. All the while the same noise first reported back in April in a breakdown is still ongoing!! So I have a dodgy shock absorber and mount fitted by AA on my vehicle that could collapse any time therefore unsafe and they won't replace either this or the control arm which is apparently according to the third garage is the original problem and noise reported back in April 23. Both parts covered under AA warranty which I paid a lot of money for and have done these past few years. The AA PRESTIGE are happy to install dodgy parts and not honour the warranty insurance I paid for. Mickey mouse companies, if I was you I wouldn't bother with the AA or PRESTIGE if you have to. DEAL WITH THE DEVIL FIRST!!”

Helpful Report

Posted 1 year ago

“Absolutely dreadful recovery service. My mother (76) and lifetime member broke down at 9.15 pm on a busy trunk road. No lights no pavement. Police turned up to tell her it was dangerous. The police stayed with her and radio calmed the AA 3 times to tell them how dangerous it was.we were told it would arrive by 11pm then time has been constantly pushed back. My mother is all the time out of the car stood on the side of the road freezing. It’s now 00.24 am and a small tow truck contracted by the AA has just turned up to tow the car off the road onto a smaller lane where she is now supposed to wait for another AA recovery to tow it to a garage 3 mikes away? So much for priorities… awful service.”

Helpful Report

Posted 1 year ago

“Absolutely useless company, once they get payment upfront you can kiss goodbye to any kind of decent service. From having 'No courtesy cars available' despite it being part of my package, stating we'd had 'our maximum 8 call outs' when we'd actually had four and pay for unlimited call outs, to never dealing with our complaints! We are done with the AA and will never pay another penny for this ridiculous, shoddy service once our policy ends.”

Helpful Report

Posted 1 year ago

“Zero stars. Have been stuck on South bound of M5 since 8.30. They got my location wrong not once but twice! Still waiting and it's midday. I was told I would be priority as lone female. Absolutely shocking.”

Helpful Report

Posted 1 year ago

“AA has the rudest Customer Service representatives and unfortunately their Head Office is not any better, they are entitled and very poor listeners. I did not get to choose my AA breakdown cover to start with as it came as part of a financial car loan AA had arranged for me via a third party, no one at AA explained to me the difference between the policies and I was only told that I would have to pay , as an offer , £1 a month on Direct Debit, which I did pay for months, until I received a call from an AA representative whom told me that the offer had come to an end and I now had to pay £ 7.63 a month , again no explanation given on the type of breakdown policy. I since then just paid and never used your services but the only time I needed , then I was treated like I wasn’t even an AA member , where their representatives all they wanted to do was selling me extras and in a rude manner too. I complained to the CEO office and I was told that i had how “bombarded” the AA customer service representatives with questions, like this was so unacceptable of me to ask questions, I believe this is why a client calls a customer centre , surely not to be abused and rudely spoken back. To conclude , I feel that I have not received the polite type of customer service I had signed up for, therefore, I cancelled my membership and chose one of their competitors who will be more transparent with its action and use better manners.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful company I am ndependent taxi driver member of AA for last 7 years paying £31,63 Monthly when I broke down last time Recovery man advice me AA have changed our policy now your vehicle categorised as a commercial vehicle so you have to change the policy otherwise if you call next time you have to pay £150 , I phoned offie and explained the situation office lady told me told me that we know its a London taxi you're fully covered you don't have to buy any diffrent policy When I broke down last night man called and asking to pay £150 i was helpless willing to pay but help never arrived I have very bitter experience with them I wouldn't recommend anybody”

Helpful Report

Posted 1 year ago

“Please please please do not take their parts offer. They will do everything they can to get out of paying for the parts. Always some loophole. Disgusting. Even better do not use them use someone else that honour what they have sold you”

Helpful Report

Posted 1 year ago

“I am stuck on the hard shoulder of the m5 with a puncture. I phoned at 5.55 am to be told they would be straight out as its a priority being in a dangerous place. It's now 8.00 and I have just been told someone will be with us at 9.05 am. They are so full of cheap. They don't have their own vehicles, a local garage is coming. I would have been better off phoning from the roadside phone. They are dangerous, leave well alone”

Helpful Report

Posted 1 year ago

“Go to green flag Aa useless”

Helpful Report

Posted 1 year ago

“Took out home insurance with the AA and paid extra for a Home Emergency Cover policy, which states words to the effect of "will identify and send a trader to undertake repair". Had a leak under our sink last week, duly called the AA and they duly sent a trader (A Lings), who simply said your valve is leaking so I've switched off your hot tap. Oh don't you have a spare valve, I enquired; no I'll order one said the so called plumber and we'll get back to you. We subsequently turned on the cold tap, only for water to gush all over our floor. I rang A Lings and explained what had happened only to be told I'd have to put in a new claim if I wanted them to return to isolate the leak. I said but aren't you due back to fit a new valve? No, that's not our responsibility, we came to isolate the leak only. I rang the AA back and the officer said, no they should have fixed that, not just isolated it, I'll give them a call and will call you back. Well, the only call back received was from A Lings, who reiterated, our job was to isolate only. I rang the AA back; different operator this time who said, well if that's what they are saying then you must only have cover for isolation. So the AA who sold me the policy cannot even be bothered to read the policy to see what cover a client actually has.... And what emergency cover insurance would simply isolate and not repair a leak – if you have to get your own plumber anyway, why would you bother with insurance. What an absolute joke! So, having paid the AA for emergency cover, which states we will fund up to £500 per emergency, we called a plumber independently who said that the cold water was simply travelling through the hot water leaking valve; so the A Lings plumber either didn't care, was trying to get an additional claim to isolate properly or is totally incompetent. All this aside from the fact that our policy states "we will repair".... Wrote to the AA CEO - not even an acknowledgement, let alone a response so this outfit just wants to take people’s money but has no intention of fulfilling their obligations as stated on the policy. I've cancelled auto renewal of breakdown cover too so when that and the household policies expire, the AA has lost our custom.”

Helpful Report

Posted 1 year ago

“Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving 🤔. I was told to rearrange for recovery and after 12 hours I'm still on the side of the road and no sing of AA. This is a joke”

Helpful Report

Posted 1 year ago

“I have just had the most shocking conversation with the AA. Firstly end of last year they charged me more that I can buy today (without discunts). Their excuse was that the charges were more last year!!! Yes, that was their reason. Secondly, never pay annually. If you pay monthly you can cancel at any time with 30 days notice, if you pay annually you get 14 days from renewal to cancel then no money back even if you cancel on day 15. For that, you get 10% discount and they get your money up front. This is a monthly cost schedule so NEVER pay annually. Shocking company, welcome RAC.”

Helpful Report

Posted 1 year ago

“It's hard to know where to start. 13 hours to get recovered - only 70 miles from home. It's less the time issue and more the shocking lack of communication and interest in their customers. A digital communication system that doesn't work properly, huge waiting times on help numbers, disinterested call centre handlers and managers that don't have the bottle to come on the line. Worse still, you are promised one thing - only to find out that is not the case in reality. Many years as loyal family customers to the AA ruined in one day. 'The fourth emergency service' they said - thank goodness it isn't. Make certain you know what to expect before you pass over your money for membership.”

Helpful Report

Posted 1 year ago

“I flew from Fort Lauderdale to Charlotte and as we landed, we had to wait 45 minutes in the plane because the airplane did bot have a gate to disembark. American Air lines has a poor planing, expensive tickets, they do not care.”

Helpful Report

Posted 2 years ago

“In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down.”

Helpful Report

Posted 2 years ago

“Broke down on a dark B road blocking a farmhouse entrance at 4 pm was told I would be recovered within 2 hours, have now been told that the recovery vehicle will be here 5 hours after breaking down 😡😡😡”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,946 reviews