The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friday at 320 we broke down there was 80 year old and 9 year old didn't get home to 245 am kept fibbing us off don't recommend aa at all”

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Posted 1 year ago

“As carports had great pricing and show up when they say they will. I have used them 2 times and both times it was a wonderful experience. Thanks Mina!”

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Posted 1 year ago

“Waiting sincec320 now 11 disgusting”

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Posted 1 year ago

“Worst customer service I've ever received. After making a complaint and phoning numerous times for a response to my complaint and being told 'a manager would get back to me.. this never happened!!”

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Posted 1 year ago

“My car wouldn’t start, phoned AA, what a performance it got to the stage where I had to give them my sort and account details who carries them, it finished up I got the car started myself, I’d have been in trouble if I’d been stuck out in the sticks, this is the first time I’ve used them, I hope it’s the last.”

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Posted 1 year ago

“Left me stranded as they refused to recover me because of a broken locking wheel nut. Im a tyoe ine diabetic and they put my health at risk. Been with them 10 years at nearly £40 per month!!”

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Posted 1 year ago

“I had an issue with my vehicle failing to start. It would not turn over and was perfectly okay prior to parking, after which it just failed to start. The guy turned up, not an AA van but a 3rd party recovery vehicle. All he dud was connect a booster which made zero difference. I could have done that myself as I have one in my vehicle. He then just said he had no idea what it could be and towed me home, less than literally 2 mins drive to my house. No diagnostic no looking at any part of the engine at all, nothing. Then just completed a docket saying it could be this ir that or whatever. I could have filled that in. I asked him if he was going to plug in a diagnostic to see if any fault codes were thrown up, he told me he didnt carry one. What a complete waste of my time and money. I don't think it was the guys fault as he was really nothing other than a recovery driver. I thought the AA were supposed to have a good success rate of fixing roadside breakdowns?? Total waste of money. Not at all happy with the service in any way at all. I wish I'd stayed with the RAC, at least they send one of their own vehicles and mechanic initially to try and diagnose and sort out the issue before resorting to recovery.”

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Posted 1 year ago

“I broke down and called the AA at 10.20am, with my two children aged 4 and 18 months. A van came and said I would need to be towed home, which I then had to pay extra for. I was told it would be soon as I was a priority. Despite numerous calls to find out when it would arrive, it was not until 10.30pm when a truck finally arrived.”

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Posted 1 year ago

“I wanted to say a big thank you to Paul who attended to my car today. What a lovely kind professional guy he was. Explained everything he was doing to my car to get me back on the road. Unfortunately on this occasion he could not fix my car at the roadside but spoke to my designated garage and explained my issues. He told me car was booked in and would be collected by the AA on the Monday and they would delivery my car for repair to mu garage. Thank you Paul.”

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Posted 1 year ago

“AA took 22 hours to recover, very rude staff & blagged their way out of the parts, labour cover avoid at all cost! Ought to be ashamed calling themselves the 4th emergency service… they left me stranded 15 miles from home… AVOID!!!”

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Posted 1 year ago

“18 hours me and my 4 passengers had to wait for before being recovered what a joke ive been with AA for 20 years and its the only time i have needed recovery. Will not be renewing this year with AA.”

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Posted 1 year ago

“Noticed a slight slip on my clutch last Friday so called AA out on Saturday to check. As we returned from test drive , loud bang & unable to engage gears. Mechanic’s report stated clutch problem. He recommended their repair service which would deal with the problem & work with the garage to get the best price. First of all we tried to get the vehicle recovered to their recommended garage, first person said we couldn’t have recovery,even though had it on membership of over 20 years, plus it was included in their service. So finally got recovery on Monday afternoon. Then the real problems started. The garage tried to say that the coil pack had gone & spark plugs needed replacing. Sorry but plugs were replaced a couple of months ago during service & coils have been replaced in past 12 months. Then we were told the gear box would have to be removed. Again we said no. We finally received a quote for the clutch of £500, more expensive than other quotes & 3 days. We agreed to this but no more. When we phoned on the morning it was due to be collected, we were told that it now needed a fly wheel & they had removed the gearbox & would be using main dealer parts on a 20 year old car. We did not agree to any of this work & had not even been given an estimate for the work. . We were left with a car in bits & a rip off garage trying to force a new contract. We were also told that fly wheels are always replaced with clutches.This is a lie, my stepfather used to be a mechanic & I have worked on cars for over 20 years. Never have I had to replace a flywheel when doing a clutch. The gearbox was removed to try to make it impossible for us to recover the car. I will be paying for an independent inspection of my car. The AA were supposed to relay any information about my car. We have spent 5 hours on the phone trying to get some resolution & my partner is self employed & we have lost a day’s wages on top of the stress & the fact that the car still needs reassembly & repair. At no point did the AA contact us until we kicked up a fuss. Their tech team just approved work , no questions asked , but didn’t inform us of any additional cost. They have offered us no resolution basically pay up for work we don’t know if was actually needed. We went with them as they guaranteed a stress free service. Our own trusted mechanic was unable to fit the car in for several weeks. I wish now we had waited. A nightmare from start to now with still no end in sight. I will be cancelling my membership. Quite frankly 1 star is too much. My next recourse is to a solicitor for damages.”

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Posted 1 year ago

“Awful!!! Waited 4 hours for recovery with a 10 month baby for then to be told by the mechanic i need to call AA again and ask for a recovery truck. I was infomed an hour later recovery will be with me in 30 mins for them to arrive 3 hours later. Total time taken 7 hours!! Arrived home at 2.30am!!! Bearing in mind i informed AA over and over again i have a baby and 2 other small children. No empathy and no prioritisation. I was informed by their staff i should arrange my own arrangements to get home with my young children!!!!! Pay a little more and use RAC. Don't be expecting a recovery truck on their initial call out. They send out local mechanics. Their staff are rude and lack any customer support they should be trained in! Don't trust the app. Time is extended 5 mins everytime and before you know it a few hours have passed!!!”

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Posted 1 year ago

“4th emergemcy seevice? More like 4th world. I was told they were busy and to expect a wait. A little.over 2 hours a flatbed shows up sits in his cab, tells me he has been stood down and promptly leaves. The app tells me 5 mins... then 5 more etc... so i speak to an operator. 4 hour wait. Almost bang on 4 hours get a phonecall told be a further 3 to 5 hour wait. I have now been waiting 10 hours from my original call and cam exoevt to be seen as things stamd in the next 2 and a half hours. Pretty sure i could have bloosy walked homenin 12 and a half hours. Why am i oaying for this?”

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Posted 1 year ago

“daughter’s car was checked by a patrol, due to overheating, stated safe to drive-just needed coolant and oil. Car severely overheated on the motorway blowing head gasket so NOT safe to drive. Patrolman now lying and staying he told us it was unsafe to drive and should go straight to a garage! Really? What parent being told that, would send their 20 year old daughter on the motorway to drive 200+ miles?! Ludicrous. I am utterly disgusted with his behaviour and as he failed to give us a written/emailed report on the day apparently that’s tough on us! She only had the car 6 months -bought from a main dealer -she’s a GB athlete and needs her car for training etc-absolutely appalling treatment. What’s happened to the AA? We’ve been loyal customers for 25 years and always been very satisfied with the service but this patrolman not only did not know his job but then lied to the detriment of an unfunded hard working young lady .”

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Posted 1 year ago

“What the AA don’t tell you - if it is a long journey home and you need recovery they split the journey as the recovery companies they out source the work to only work within specific geographical boundaries, we needed recovery to take us home (2 hours away) we got left by one recovery vehicle at a petrol garage by the side of the road and waited 4 hours with no communication for the next recovery vehicle. I was with my 4 year old daughter, even apparently as a priority being with a young child we were left for 4 hours. We were advised by the AA that they have no response times after you have been left somewhere by a recovery vehicle on route to your destination, therefore if it’s a long journey you can be dropped off and left for hours on end at various places. Appalling service.”

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Posted 1 year ago

“Cannot recommend. Been a customer of the AA for several years now and they have been good up until my most recent experience, even if it can take a couple of hours for someone to get to you. I needed assistance on 03/08/23 however they wouldn't come out for me as the vehicle had previously been SORN (but was now taxed). Unfortunately they wouldn't accept proof that I had taxed the vehicle and instead now default to DVLA's delayed system which takes a couple of days to show the correct information - penalising customers for DVLA's database being out of date is a bit unfair I think. Ultimately I was left stranded and had to decide whether to proceed in a vehicle which was potentially dangerous or sort out my own recovery arrangements. They provided me with a recovery quote approx 150 miles home for over £700 which was just ridiculous.”

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Posted 1 year ago

“My parents in their 70s are gold star members of the AA, and have been for 40 years. My dad's car became irreparable when on holiday in Sussex and he tried to book a recovery to Liverpool (which he pays £340 a year to be covered for). The AA patrol man named 'Josh' convinced my dad to take it to a local garage that 'was a mate of his mums' without telling my dad that if he did this he would not then be able to claim the free recovery back to Liverpool. The garage could not repair it and charged £130 for the privilege. The AA then told my dad that they would charge him £1500 to recover it back to Liverpool as it now counted as a 'second call out'. This is a total scam. I also hear from friends and family that this is common experience with the AA - their patrol men have side deals with local garages whilst also avoiding recovery despite customers paying large sums for this service. What are customers actually paying for???”

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Posted 1 year ago

“Absolutely 💯 happy with my experience on 3/8/23 a gentleman named Paul came very quickly and diagnosed my car as needing a new battery for me . Very helpful, very cheerful, .I'm was very happy and impressed by the service would highly recommend AA”

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Posted 1 year ago

“Your official from the road assistance section said I must go and suck my thumb. My membership number is 511270852. If you want communication I had with him today, 3 August 2023 I can forward it to you as evidence of how unprofessional and arrogant he is. Instead of giving me service which I deserve as a member in good standing he sent me from post to pillar and that culminated to him hailing me with insult in the form of, 'go and suck your thumb'. That is what this person refer to as service to customer. Surely he has no clue about customer care and how detrimental his utterances to the AA”

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Posted 1 year ago

The AA is rated 2.8 based on 1,946 reviews