The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.12

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order. Very organised taking my money which happened immediately. Ten days later and no sign of my delivery. I call up again and again to hear they are receiving a high number of calls. Very disappointed white company!”

Helpful Report

Posted 5 years ago

“Extremely disappointing. I have £60 worth (just got them last Christmas) of vouchers (paper one) and was told I can’t use them anymore, that they could be used only up to June 1st. Their announcement about it was apparently displayed in shops! How would I know this? Im not free enough to go around shopping centres looking for announcements. They basically stole my money! Absolutely appalling service and pathetic replies. I wouldn’t purchase again from this store!”

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Posted 5 years ago

“I have used them many many times for the reeds they smell fabulous and while expensive they are super long lasting. They offer great discounts throughout the year. Super fast to deliver”

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Posted 5 years ago

“Lovely shop, makes you want to move in and live there forever!”

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Posted 5 years ago

“This company's customer service is helping to take customer's money - or keep them as long as they can! I have returned a gift in March as the slippers my boyfriend got me size small, but the the actual size of that slippers is smaller than size 35, (as myself is size 35). We went to the store to exchange for medium size, the lady in the store said there is only online will have medium and ordered for us, by that time its within the one month return. Then i waited for 1 month until i called up to track the package, they told me they are out of stock and they have sent me a gift voucher to used. I have never received that email, anyway they said they will re-send. Then i wait for another few weeks, still no email. I called again to provide another email address, they said they will send the voucher for both email. Few weeks later, still no email. I called again to ask if they can post me the voucher, they said they will and it should arrive 3-5 working days, now its been 2 weeks i still havent received any post, email or phone call. I wonder if there is any legal process i can go for to ask this company to give my money and standard interest back as they have keep it for 3 months with no sign to return.”

Helpful Report

Posted 5 years ago

“This company has completely gone to the dogs. The quality has nose dived and the price has never been more arrogant. The sales used to be genuine, now they price to sell them in the sales. Staff are very very rude, towels are now thin, sheets are badly sewn with missing buttons and damaged stitching. Complaints are atrociously handled. I won’t use any longer”

Helpful Report

Posted 5 years ago

“Ordered some toddler pyjamas last Friday, needed them the next day as they were a gift for my friends twins. Paid £9.95 for Saturday delivery (made sure I had ordered by the correct cut off time) and it asked if would like a “complimentary gift box”...I said yes but ticked the option “please just send me the box, I would like to pack it myself”. Disappointingly the item did not arrive the next day...when I chased this up I was informed that because I had chosen the “gift wrapped” service my item would have to be order the previous Wednesday to get that Saturday delivery so would instead arrive 8 days later! Paid almost £10 to have my item delivered 8 days later. I cannot believe that after specifically requesting I “pack the item myself” they can say I chose a “gift wrapped service”. When I then tried to cancel the order (bearing in mind it was not due to arrive for another 3 days by this time), I was told I would be unable to cancel and will have to return the item, obviously losing the £9.95 postage fee. Extremely disappointed in this service, it use’t to be one of my favourite stores.”

Helpful Report

Posted 5 years ago

“Very poor quality towels. Within 3 days the towels were patchy and looked awful. After weeks of trying to get hold of them and chasing replies they still have my towels and all my receipts and I have nothing. There are far better quality towels out there at a fraction of the price.”

Helpful Report

Posted 5 years ago

“Purchased a laundry basket £150 - realised it wasn't lined, rang CS to explain that all the paint on the inside flakes off into your clothes and they did not want to know. No apology. Nothing.”

Helpful Report

Posted 5 years ago

“Always buy WC nightwear but my last purchase was not acceptable. Bought nightdress for my January holiday in December. First night of wearing it the lace in back panel tore in two places. At £49 I would have expected much better. On returning it to the Leeds store I was informed that as I no longer had the receipt I would only be given sale price. I'm sure, in the past, they have online record of purchases. Anyway if I'm mistaken then they should have. This is the first time I've had a bad experience with WC but has left me feeling disgruntled with their lack of customer service. Top price, top quality please WC. This item fell far short of your usual standard.”

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Posted 5 years ago

“Very quick delivery, lovely item.”

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Posted 5 years ago

“Their clothes are well made with gorgeous designs”

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Posted 5 years ago

“Linen bundle is very good value and very good price”

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Posted 5 years ago

“Disgusting service - will not order again. I purchased over Xmas the goods were lost, never delivered. I have chased for two weeks now without any luck, 2 calls, 2 emails they are useless and unprofessional, called me disgruntled in the response email to my complaint. will inform trading standards!”

Helpful Report

Posted 5 years ago

“Dreadful experience - I placed an order 2 weeks ago and 3 phone calls later I still haven't received my order. I have now cancelled the order as it was a gift. Whilst the customer service team are polite they do not see anything through nor seem to care.”

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Posted 6 years ago

“Great products and quick delivery”

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Posted 6 years ago

“My ordered arrived much quicker than I expected and everything was well packaged and arrived in a cardbox box, which I much prefer over the horrible plastic shipping bags which a lot of clothes retailers tend to use. The clothes were a gorgeous quality and I enjoyed wearing them straight away!”

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Posted 6 years ago

“Great online user experience. Return policy easy and staff very friendly”

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Posted 6 years ago

“Excellent customer service and prompt delivery 15% off goods ordered and packaging excellent Diane Jones Southend”

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Posted 6 years ago

“Very nice attitude , helpful and informative ,pleasure to deal with.”

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Posted 6 years ago

The White Company is rated 2.1 based on 266 reviews