The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Worst customer service I have ever experienced in my life. My order is two weeks late and their agents keep copy-pasting the same useless messages to me. I will never, ever buy here again.”

Helpful Report

Posted 1 month ago

“No phone contact number for online queries. The chat bot is hopeless at answering any product info requests. No way of any meaningful communication with this company. Buyer Beware.”

Helpful Report

Posted 1 month ago

“I ordered some picture frames online, and they arrived with live spiders in them. I was very distressed but contacted the range immediately to arrange a return/collection. I eventually received a response weeks later asking for further photos, I then heard nothing until yesterday when I was asked to give a review of their customer service. So here is my review almost a month after raising the issue with the Range: live spiders in the frames, poor communication and no resolution by their support team. I am disappointed we have reached this situation.”

Helpful Report

Posted 2 months ago

“Why do you ignore me ? My goods arrived damaged I want a refund. Yet you do not answer my polite numerous requests This is terrible to do to How do trading standards allow you as a company to continue to rip off people You have my money , gave me damaged goods and now ignore me”

Helpful Report

Posted 2 months ago

“Absolute incompetence. Don't even try to communicate with Customer Care. Useless Idiots, just snowflake millennium's tippy tapping on keyboards thinking they are helping by following a prepared script. I will never enter another Range shop ever and I advise others to stay away.”

Helpful Report

Posted 2 months ago

“Do not buy from the Range online!!! Delivered an order which they said has been cancelled to workmen working in my property whilst i was not there. It has been over 1 month and i have still been unable to return the item. The customer service team do not care about anything you have to say which is evident as they only respond to your enquiry with generic messages. The service is absolutely disgraceful and there is no consequence for providing such a poor service. PLEASE DO NOT BUY FROM THE RANGE IF YOU CAN HELP IT!!!”

Helpful Report

Posted 2 months ago

“First and last time ordering from the range online. Order turned up with items missing. Contacted the range online with their stupid live chat due to them having no telephone number that worked and was told they didn’t have any stock so they didn’t send it. I said it would have been nice if you had told me as you took my money for it. No apology and no refund for a long time. 2 of the other items were smaller than expected so I returned them to store, Ashford, Kent. The sales assistant Rebecca was really helpful, but when her till decided to freeze and only refund one, she called her manager, Holly. Wow, What a miserable, rude woman Holly was, how she became a manager with her lack of people skills is beyond me. She couldn’t resolve the problem and just told me to go away and see what refund I received. I am still waiting for my refund and have a feeling I will have to do a claim back through my bank. I will never buy with the range online again, which is a shame as they do sell some different bits.”

Helpful Report

Posted 2 months ago

“I ordered some garden growing sacks for veg from the Range Online. The two bags were around £27 but when they came they weren’t as described, they were tiny, worth about £3 each. I couldn’t return them to store as they were sold through a third party. I wrote to the range detailing the problem. After a month, no response so now looking to PayPal/bank to raise a dispute and arrange chargeback. Pathetic customer service. Don’t trust them on online orders. Ruth M”

Helpful Report

Posted 2 months ago

“Returned items to Gail a lovely patient lady.Great Customer Service from her and two ladies one finding my original receipt and store manager.My sincere thanks to you all. Rosemary from Coleraine.”

Helpful Report

Posted 2 months ago

“Bought some perfumes online which once arrived I could tell by looking at the box that it was fake, advised customer services whom informed they were the genuine item…. Took perfume to selfridges whom showed me the genuine item smells completely differentii, range however still assures it as genuine item and returns is a headache returns emails once every few day… never again”

Helpful Report

Posted 2 months ago

“Why aren't your items priced in store? Horrible place to shop.”

Helpful Report

Posted 2 months ago

“Just do not buy from the range online. Absolutely awful customer service. You will not be able to resolve any kind of issue with them at all. They don’t respond even if the item hasn’t been delivered. Definitely will not be purchasing from them again, not worth the hassle.”

Helpful Report

Posted 2 months ago

“Avoid at all cost. Purchased a goose down duvet on line and received a polyester duvet. Clear case of wrong item delivered and after two weeks of live chat & emai still no resolution from the range as they try to pass the buck onto their supplier! Not good enough. Handing over to my bank for a charge back. The stress of dealing with them is by far the most costly part.”

Helpful Report

Posted 2 months ago

“Bought an olive green bucket chair £109 range marketplace on line arrived looked lovely but that evening saw the bottom edge was puckered material not pulled right looked odd as other side tight Contacted range an finally after a few BoT attempts got an email reply Then began the story Several emails later after they twice asked for order page picture am my pictures again also I get told supplier has three days to respond Five then go by an no reply from range I then get reply asking what I want to do! Two days go by after I’ve told them discount or return They then ask if I can tell them which part is damaged sk they can send a new part!!! Well as it’s a bloody chair with a fitted cover which they can clearly see on the pictures I’ve sent that they asked for in the first place boy was I mad So now waiting for the next stupid reply from some chap called Monumart!!!! This is my third problem with the range on line so now deleted the app an if you look at the amount of complaints anyone is asking for trouble buying from them Hundreds an hundreds of complaints”

The Range 1 star review on 6th September 2024

Helpful Report

Posted 2 months ago

“Very bad service and the online service does not work and not fit for purpose. Nobody from the range answers any emails and there is no contact phone number you can use. Do not recommend anyone using their online service because once they have your money they lose interest. They are probably working a very sofisticated scam business.”

Helpful Report

Posted 2 months ago

“I recently moved house and place a fairly large online order. I received no confirmation that this order had confirmed and having contacted The Range, was advised that it would not complete because I'd put the wrong address on it (my fault entirely!). On this advice, I placed another online order to my new, correct address which was successful. Later that day, I had a confirmation that my original, incorrect order had confirmed and had been successful. As a result of this, I have been charged twice and have had deliveries sent to my old address where I no longer live. Despite notifying the range immediately, I have received next to no support from them, having to ring around the 4 different courier companies delivering these parcels myself and attempt cancel the deliveries. I will presumably have to pay for the return of these parcels which were delivered when I was advised that they would not be! I cannot fault the order which was correctly placed, however based on the issues I had and lack of support, I would definitely recommend against using the Range marketplace!”

Helpful Report

Posted 2 months ago

“The Range customer service is appalling!! I ordered 2 chairs of different colours but they sent me 2 of the same colour. This was nearly 3 months ago and after about 40 emails back and forth they have still done nothing. DO NOT ORDER FROM THEM!!!”

Helpful Report

Posted 2 months ago

“On my first visit to Babbacombe store the manager was argueing with a customer about a return which would give Basil Fawlty a run for his money. Second visit the same manager was in the same aisle as myself and my thirteen year old daughter and he said to himself "fxxking idiot I've forgotten the ladders" I carried on with my purchase of an inflatable kayak and left on the fourth visit I wanted to return the kayak as it had inflation and stability issues the member of staff was helpful until they called the store manager and I wasn't disappointed the ever rude patronising man returned first telling me I had lost a paddle as it was a two person kayak I pointed out there was only one shown on the box and it said paddle(singular not paddles plural) on the itenery after much arguing he then said the puncture repair patch was missing I said the one he removed from the box and placed on the desk failing there he made me wait while he blew it all up and said it would go down straight away never heard of a slow leak then he then said no refund or replacement so I made him pack and check all items wished him a nice day he obviously needed the money more than me”

Helpful Report

Posted 2 months ago

“Bought a hot water dispenser online - it started to leak. Customer service non existent, no refund for faulty goods. Told to fix the electrical appliance myself. Ended up putting a claim in through small claims court.”

Helpful Report

Posted 2 months ago

“a male member of staff followed me around the Wigan store the whole time I was in there today - he made me so uncomfortable I left without purchasing anything. I will be taking this further”

Helpful Report

Posted 2 months ago

The Range is rated 1.4 based on 2,082 reviews