The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very, very poor customer service! I am trying to return an online order within the 14 day time framewhich requires authorisation however despite many, many emails all I have received to date is a reply saying the matter is in hand & the 14 days from delivery date expires to tomorrow. There is no other way of contacting customer services ie phone number etc & I am now really concerned!!!! Disgusting customer service DO NOT RECOMMEND BUYING ONLINE!!!! Update: 5 Dec So eventually someone got in touch & said return labels were attached (but surprise, surprise there were none) & even if there were any I don't have access to a printer. I was sent a link to download to show me the nearest DHL Drop Off locations but the link doesn't work!!!!! I've replied to this effect but am not confident I will get a satisfactory response.....if any! You couldn't make this up it is the worst customer service experience I have ever had the misfortune to encounter! My advice based on my shocking experience is DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 1 month ago

“After more 10 emails back and forth and delay in delivery I had to pay additional £12 to have the item finally delivered on Saturday 30th of November. When I unpacked the dresser to Assemble it only to find it was badly damaged and unusable. Bits falling off the important structural parts of the top was broken and other components appeared second hand. It was impossible to connect to online chat and after 15 minutes waits , it throws you off the chat. I wrote another 4 emails with one reply from Jermaine I am not sure if this is a person or AI generated response. Who did not getthe issue here That the table top on the dresser is damaged.and apologied for the mirror being damaged. At No point during my 14 or more emails I mentioned a mirror. It showed a lack of understanding of this issue and no continuity. All I needed to know from Range Was , when the item is going to be collected and returned and my money refunded. I spent 3 days on this being kept on live chat for hours that no one reply’s to WhatsApp communication that no one replies to and Emails that seems to generate a automated and slow response This is the worst customer service of any company I have ever dealt with. there is no a customer complaint email phone number. I rang the local store to see if I can return the item to a store to be told that I can’t and they have so many complaints about the customer service that the local store manager advised me to take the case up with trading standards and go to my credit card company to resolve it. That an absolute shambolic company. I will never shop at the Range and advise everyone never to order anything online from them.”

Helpful Report

Posted 1 month ago

“purchased a mirror on line at the Range when it was delivered it was in bits dangerous the range come took it away the next working day but still haven't delivered another one you can not get hold of the Range you have to talk to a chat bot which is as much good as nothing the Rang is a scam tack your money but you don't get the goods. keep away from this shop”

Helpful Report

Posted 1 month ago

“We bought a garden set in February 24 table and 2 chairs after 6 months only used it twice outside, kept it in our log cabin. It’s gone rusty on all the joints. They told us we would have to pay for a independent accessor to come and check it. After many emails and us not backing down they arranged for someone to come out to check it. We have now been told that that we let it get damp. It is totally untrue. When you look at the furniture it’s like brand new apart from all the joints. So if you buy garden furniture from the range don’t use it outside. Disgusted with this company. If zero was optional they would get zero”

Helpful Report

Posted 1 month ago

“I bought a steam tent for my birthday to help with my health it hass a rusty bottom and I am luck l/myf4iend noticed, I thought at first it was a Waterston but it wasn't my friend said that's rust and breathing it in could obviously be dangerous,I was sad/disappointed as my breathing is very poor at the moment and there fabulous! For your skin and general health.. I purposely choose The Range over Amazon or Ebay because I thought you would have Great Range and Quality Customer Service, instead I received a solely steam tent and a rusty steam pot and now I my try to put the tent and send it back to them! + pot into huge box, I received no offer to replace and resend as a goodwill or apology,? is this something that happens to The Range customers often ? that there isno longer the custom of basic standard level of customer service? I have received Poor Quality And Poor Service and would not recommend The Range to family and friends quite the opposite Now I've got to send the tent with steamer back and wait for them to receive it before I can buy Definitely not the healthy relaxing experience I made for, I I will pay a bit more in the future for better quality and better customer service.”

Helpful Report

Posted 1 month ago

“Horrendous makes it so difficult to return and no reply’s to emails for days this online range marketplace is just one big scam do not buy online from this company avoid all all times”

Helpful Report

Posted 1 month ago

“The worst online shop iv ever had to deal with when it comes to returns. Iv been tryin to find a way to return an item i orderd online.... there's no humans to speak to its all computerised. They provide 3 ways of contact- WhatsApp,email,and live chat, all 3 are a waste of time... robots responding back after days and still with no help. I've been stuck in the same position for over a week with a item i dont want or need and no refund still.”

Helpful Report

Posted 1 month ago

“I ordered paint from The Range, I paid extra money for next day delivery, on the day of the order I received an email from DHL, saying the delivery would be 3 days. I've been in touch with you several times without any rectification of the postage, the latent insult was to ask for the order number yet again. The order number is / was W22170360. How or why it can take so long for refunds is beyond me. I wouldn't recommend you to anyone, after service is an absolute joke.”

Helpful Report

Posted 1 month ago

“It's very difficult to reach out customer care, response is very poor. product I received was used, very disappointed”

Helpful Report

Posted 1 month ago

“Everything in the shop was ok. But the service at the checkout was rude. The cashier turned her back on me to chat to her fellow worker then turned back finished the transaction and once again turned away. No acknowledgment of myself and no Thankyou. What has happened to customer service ?”

Helpful Report

Posted 1 month ago

“My order was cancelled and refunded with no reason. When I chased for a reason I was asked for information which I gave them. They constantly emailed asking for the same information over and over again before they closed the ticket? Steer well clear.”

Helpful Report

Posted 1 month ago

“Terrible customer service. cheap quality goods, and impossible to return ites. No reply to emails and no phone number to contact. This company really doesn't reat it's customers well enough!”

Helpful Report

Posted 1 month ago

“Absolutely shocking for a refund the dirty lying rats scum of the earth I’ll never shop online with this manky shop still waiting for a refund they can stick the refund up there hoop”

Helpful Report

Posted 1 month ago

“Online order, 7 days after purchase they cancel, no email or contact from them at all, when I contacted online chat was not given an apology and was told 7 to 10 days for a refund, don't buy from them or anything to do with STACCATOAS LTD”

Helpful Report

Posted 1 month ago

“I have ordered a 4 in 1 bed and the description was stating that the matress is included so I purchase it. When delivered the matress was NOT included. I emailed the Range live chat and they assured me that the matress is included is just going to arrive with a different supplier. A few days after I have received an email and they said that actually the matress is not included and if I am not happy I can return the purchase. They are scamming the people and you can't believe anything stated in the description as they are lying and putting a false information under their product description! They have to be ashamed of the way they treat their customers! If I could I would not leave even one star as they don't deserve it! Wouldn't recommend to anyone to purchase anything from them!!!!”

Helpful Report

Posted 1 month ago

“Recently visited the Blackpool Store. Very Very busy, especially at the tills. We spent over £140 before returning to our car & leaving. This morning we received a very officious letter from a parking company demanding £100 as we had overstayed by minutes the 2 hour parking limit, which we didn't even know existed. The Range stated that although it is thier car park it is managed by a 3rd party so have no influence. This obviously means that they dont care that their customers, in our case longstanding & regular customers are receiving these threatening & coercive letters from a company that is contracted to do so by the Range. Ironically if we hadn't joined the huge que at checkout we would have been inside the 2 hour limit. Obviously we wont be using the Range again, either in Blackpool or elsewhere.”

Helpful Report

Posted 1 month ago

“I ordered a vax online and it is faulty, been waiting for three weeks for customer care to tell me how to return the item and get a refund. Still waiting 😩Do not buy anything online from them”

Helpful Report

Posted 1 month ago

“The worst service I have ever had and I still don't have the goods or my money back 😡😡”

Helpful Report

Posted 1 month ago

“I wish I could give no stars!! Absolutely shocking service have been battling for 2 months for a refund. Ordered a unit which was never delivered due to it being damaged in transit! Chased for a refund couple of weeks later was told it has been issued checked back on original payment NOTHING!! Have been back and forth on chat and emails as you can’t speak to a person to keep being told different things! 1 item hasn’t been received 2 Refund hasn’t been processed 3 refund has been processed 4 this will be escalated To then get same message back refund was issued check original source!! I was just on chat to someone this morning who decided to end the chat on me cause I kept asking for a confirmation email of the refund to show where it has been refunded too! The customer service is one of the worse I have ever experienced. I will not be purchasing from the range online ever again!! AVOID”

Helpful Report

Posted 1 month ago

“the worst customer service ever... online order it's impossible to return local shop can't take nothing if it's from online order...”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,131 reviews