The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my item today, amazing quality for what I paid. Quick delivery.”

Helpful Report

Posted 5 years ago

“Really bad customer service!! Order was not fully delivered. Clearly they do not want customers to get in touch with them as they make it impossible!! On the phone hours and don't pick up. Real shame as products are good but never in my life experienced customer service like this. Shockingly bad. Please avoid this store at all costs!!!”

Helpful Report

Posted 5 years ago

“ordered via the Range Website, called for 5 days holding on for average of 40 mins no answer. i ordered 29.11 told delivery would be 5.12 - still waiting its the 12.12 told its not even them that supply and all the can do with the supplier is email them and wait for a response? i will not get gift sets this late on now and i guess i have to wait on long queues to get my refund if they don't deliver which is now very likely - told i still have time to make other arrangements - no i don't there will be no gift box sets left and also I am busy hence why I ordered 2-3 weeks ago. not happy and have little reason to believe this order will be fulfilled.”

Helpful Report

Posted 5 years ago

“1 star is far too generous. So I placed an order online on the 30th November and opted to collect in store. Is now the 8th December still my order hasnt arrived. Photo ed the store to speak to a useless clueless member of staff that offered no help at all other than I could contact the delivery company myself but gave me no details and said there was nothing g she could do about it. Really really unhappy with my experience this time round and will never place an order online with the range again !!!!”

Helpful Report

Posted 5 years ago

“VILE COMPANY One star is one star too many...disgusting company. Take heed and DO NOT order online. It would be LESS hassle to learn how to make the item you require yourself...have fun learning new skills guys.”

Helpful Report

Posted 5 years ago

“0 STARS. DO NOT ORDER ONLINE FROM THE RANGE I ordered a tree and decorations on Monday 2nd Dec and paid for nominated delivery for it to be delivered on Wednesday the 4th as I was working from home and son was in nursery, NOTHING. Order was still showing a processing on their website! No one answers phones lines or social media channels. Received an email from DHL to say it was being delivered Thursday 5th. Waited in with my son all day, he was so excited...DELAYED because The Range hasn’t processed the order for DHL to pick up. Received an email today to say it was due to be delivered between a certain time....NOTHING! I paid for nominated delivery as I (like most people) can’t be waiting around all day for something not to be delivered. Can’t even get in contact with anyone too see what’s going on, get a refund etc.”

Helpful Report

Posted 5 years ago

“Ordered 2 items from the Range, delivery date 5 Dec, waited in all day, no delivery! Tried to Contacted Range customer service, 35 mins in a queue, hung up! Emailed XDP delivery, advised delivery to be 6 Dec and I would receive a txt when driver came in after 11am. Received no txt so emailed XDP again and I was advised their driver didn’t turn up and told now my delivery is due to 7 Dec ........ I paid extra for delivery...... what an absolute joke the Range is. Will never order from them again!!!!!”

Helpful Report

Posted 5 years ago

“Bad customer service. Contacted several times and no response. Had an order of lanterns delivered and one of them was smashed! Let's hope this company goes out of business soon....nothing but two bit cow boys!”

Helpful Report

Posted 5 years ago

“I visited the Gloucester store today. Of the 23 items I would have bought I could find no price for them, on the item, the shelf or on the hanging rod for 20 of them. The craft area was a shambles with stock not corresponding to the shelf labelling so again not able to price. I gave up and left empty handed”

Helpful Report

Posted 5 years ago

“I ordered paint and was promised a two day wait for it to arrive at our local Leyland store. After 4 days of delay and the bedroom in complete disarray because of the lateness (involving still sleeping on the floor at aged 67) I attempted to make contact. This involved waiting on the phone for up to an hour with no reply. We travelled to Preston and found the paint there. HOWEVER, they would not accept my online receipt and I had to pay AGAIN. I kept trying to cancel the order and ask for my money back. This went on from Monday to Wednesday and included hours of unanswered telephone calls and emails. Then - I recieved a mail saying the paint was at Leyland. I will now try to get a FULL refund including an unreasonable £3 delivery!!!. Watch this space. I advise people NOT TO DEAL WITH THIS FIRM!! They are a disgrace.”

Helpful Report

Posted 5 years ago

“ZERO STARS!!! Requested next day delivery, stayed in item did not arrive. Rearranged for another day, stayed in, item did not arrive again. Had to have this item so went to store for it. Need to return original item. On phone 3 times for 35 minutes three times (do they get a premium from the phone company for keeping people on hold I wonder) Got a very rude person in The Range Customer "do not" Care Department. Said I would have to return item at my own cost which is absolutely disgusting. It is not my fault you do not get your orders out on time. Sort it out The Range. Look at all your terrible reviews and do something.”

Helpful Report

Posted 5 years ago

“JUST DISGUSTING THATS ALL I NEED TO SAY DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Items arrived damaged, poor quality and bad customer services. Wouldn’t recommend”

Helpful Report

Posted 5 years ago

“I’m currently still trying to get in touch with someone to cancel an order I made on line because I went to the shop and brought it as I paid the £9.99 delivery charge and didn’t realise it was going to take over a week to come, I would not advice anyone to order on line with this company.”

Helpful Report

Posted 5 years ago

“Awful service, I paid for delivery on a nominated day and after waiting in, I see from my account that the order is showing as processing still, and has not even been dispatched. Their contact number is not answered, you are left listening to their announcements. I would give zero stars if I could, they take your money for a service they do not provide and it is not possible to contact them.”

Helpful Report

Posted 5 years ago

“Terrible Service, I ordered items last Thursday and paid extra for next day delivery to receive on Fri 29th Nov. Parcel did not arrive until Monday 2nd Dec. The parcel was battered and the items broken/smashed. I refused to accept. Customer Care phone line is a joke, constantly gives same message & I have held on for 15 mins on 3 occasions but still cannot get through. I want a full refund including postage!! I will never use these again.”

Helpful Report

Posted 5 years ago

“DO NOT USE, USE ANOTHER WELL KNOW ONLINE ORDERING COMPANY *** DO NOT USE THE RANGE On the 10th November I ordered a freestanding mirror. I ordered it as an engagement present for a party I was attending on November 30th. On my order it stated that I should expect delivery by 18th November, plenty of time before the party. I had an email from XDP saying it was in their warehouse & awaiting delivery. I AM STILL WAITING FOR DELIVERY! WHY AM I STILL WAITING FOR DELIVERY? WHERE IS MY ODER? I am disgusted with the way The Range run their online ordering system. The number they give for XDP doesn't work. I've tried emailing them, they don't respond. I've tried calling the Range Customer "Care" number, no one picks up. I've tried emailing them, I've had one response from Mike, whom I have since sent a further 3 emails to & have not heard back. I have tried calling the head office to be told there is no one there who can help me. There are no customer complaints managers to speak with. This whole experience has been farcical, I have never experienced anything like it. NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Bought I dressing table mirror, it came in a soaking wet package and was told by the delivery guy that’s how it was loaded onto his van. On opening the mirror has black marks all along the top. I’ve been trying to get in touch with someone in customer service but nobody bothers to answer the phone and their online form is impossible. It keeps telling me the information I have entered is incorrect when it clearly isn’t. I would have given no stars it I could have, as I really regret buying anything from these people”

Helpful Report

Posted 5 years ago

“I would give no stars if I could. I have been trying to call for days and nobody bothers to answer. Tried filling in the online form but it keeps telling me that information is incorrect when it clearly is correct. I regret ever buying from them”

Helpful Report

Posted 5 years ago

“Order bed frame online pay for it said it be delivered about 26 November have not got it and can not get through on the phone to anyone,after waiting on the phone for a hour at a time been trying every day but still no luck also sent 4 email and got nothing Back for them they just take your money and you get nothing from them just a large phone bill”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,134 reviews