The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Worst Customer Service ever. We are trying to send back two garden chairs that were mismatched and damaged. The Company fob you off with another number to call that can take ages to get through. Then you have to send pictures of the item to an email address and wait for a response. When nothing is received back you call them again and wait your turn. When you do get through they say they have received no email and can't do anything else.... you just go round in circles. NEVER BUY FROM THESE jokers. Absolute pits of Customer Service.”

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Posted 1 year ago

“The range needs to be investigated by trading standards. Been waiting for a refund for over 6 weeks dire customer service”

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Posted 1 year ago

“Oh ive written to The Range owner, guess what no reply. 3 seater Ledbury avoid buying it like the plague, paid £699at xmas, nothing like the sample one in store, its hard, no head support, already mis shaping on the arms.(im the only one that sits on it. Back support not that good. Hard as nails keep your money.”

Helpful Report

Posted 1 year ago

“Item purchased st Southampton Bursledon store on 1/6/23 for £259.94 inc delivery. Said delivery promised within 3 days. Now 3.5 weeks further on and nothing. Many calls to the store and customer services. Lots of promises of actoon but again nothing. Wont refund either. A retailer of the worst kind!”

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Posted 1 year ago

“Absolutely atrocious delivery service, ordered £70 ceiling light on 10th now 24th & still no show. Have been provided with a tracking number but when you click on it takes you to a blank page, contacted customer no care & they couldn't help. Defo won't be buying from them again....meh!.”

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Posted 1 year ago

“No customer service, failed to resolve issue. Poor from start, been waiting since the 8th June for resolution and nothing. Look on Facebook and Trust pilot to read all the poor reviews. If I could give a negative star rating I would”

Helpful Report

Posted 1 year ago

“Whilst shopping in the store, I overheard a manager speaking to their member of staff in a rude manner whilst on the shop floor and in-front of customers which I found to very unprofessional, I asked the manager a question with regards a piece of garden furniture I was interested in purchasing, only to be spoken down to. I found this person to be rude and very unhelpful they weren’t interested in any questions I was asking, not sure if it was because they didn’t know the answers or if they just couldn’t be bothered. I then proceeded to go down stairs and look around the rest of the store, hoping the staff would improve. I walked around the gallery section and onto Iceland which I found to be well stocked after asking a member of staff for a product which I needed, I found such a difference in the help I received. They went out of their way to help me in locating the product and offering to get me a trolley for a number of things I wanted, they asked if I would like any more assistance. I thanked them for their help and proceeded to the checkouts. Where I was waiting and waiting to be served, calls for till staff were announced but no-one came, when I finally got to the till. There was no apology for waiting, when I asked why no one came to the call To the tills, I was told “We have no staff”. The only pleasure I received in my whole experience in visiting the store, was on the Iceland Department. I felt very disappointed in the lack of service provided in store, staff looked miserable and there was no interaction from staff on the tills, but yet there was such a marked difference on the Iceland department, with more helpful staff.”

Helpful Report

Posted 1 year ago

“I have had a terrible time trading with them online. Their customer service is TERRIBLE and I am £180 out of pocket as a result. Furthermore, their reviews on site or not customer reviews and they have never published mine and then they don't even allow you formally complain. I am actually now looking into legal options as I feel so strongly that they are trading illegally.”

Helpful Report

Posted 1 year ago

“I made an order and simply wanted to cancel it because I chose the wrong item, this, with any other place is a very simple thing to do which does not take any time. However with The Range, you need to call them to cancel it, when I went to contact page to get the number it said "Current wait time: 20 minutes". I called and was placed on the queue started at 36 place and after 1.5 hours I was still on 18th place. And because I chose next day delivery, they won't cancel it because it has been dispatched during the time I have been waiting. Absolutely garbage of service.”

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Posted 1 year ago

“If I could give no stars I would. I have been waiting 6.5 weeks for a refund and have no indication of why it’s taken so long or when I will receive my money. I tried calling customer support today as my emails seem to have stopped being responded to. I waited one hour and forty five minutes to get from position 18 to 6 in the queue. I had to hang up because I had to go to work. What a complete shambles this company is. And I have no idea if or when I’ll get my money back!”

Helpful Report

Posted 1 year ago

“I have been trying to return an online order for a month. The Range won't take if back I had to complete a request form and take photos of the items I want to return (why). 4 weeks later I still have no return number to send the stuff back. Will never purchase online from The Range again, and advise anyone who reads this to avoid them as well.”

Helpful Report

Posted 1 year ago

“I bought a bistro set on the 27th of May. I have received only one box with the table. Called and Messaged DHL (another useless company). No help at all, no answers. Called The Range Customer Service-no answer. Sent an email. They have answered immediately asking me some info and then disappeared. I then went to the shop where I have ordered and bought the item. They have asked me all the informations. And promised me to call me the following day. The following day the guy told me that my case was passed to the managers and they would have let me know ASAP. 10 days later- no answers. I went to the shop 2 days ago, AGAIN. SAME. It's absolutely ridiculous. I work every single day for earning my money. I do not accept to be scammed by you. I want my money back and never anymore I will buy from you. And I will not suggest friend to buy from you.”

Helpful Report

Posted 1 year ago

“Very bad customer service, after waiting for more than 30minutes on the phone, the agent on the call was working from home I believe and the dog keep barking bahind him. Terrible, terrible attitude. No appology or solution. Simply said, nothing I can do . I paid extra £6 for tomorrow's delivery but only one item was sent and the other will be delivered on 26th June, looks like coming from China. Really.”

Helpful Report

Posted 1 year ago

“Worst customer service by the so called deputy manager I’ve ever experienced in my life, charged twice with proof of money leaving my account and wouldn’t refund as I was told they would over the telephone, avoid shopping here, terrible staff”

Helpful Report

Posted 1 year ago

“Returned two garden chairs on the 2nd June no confirmation of receipt no refund ,called customer service it takes well over one hour to respond to no avail,don’t take any notice of there contact form tried twice but no one contacted me,wish I had never got involved and never will again”

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Posted 1 year ago

“Really happy with the egg chair, it arrived safely just after the email to say it was dispatched no text or email to inform as to what time or day, but fortunately we were all in. Was well packaged so no damage. Very pleased.”

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Posted 1 year ago

“I ordered replacement cushion covers for my outdoor furniture. The quality was cheap and the dimensions were smaller than noted on the website. I contacted the Range via email requesting to return the product. They responded within a couple days (not bad) with approval and asked me to nominate a collection date. I did so and never heard back. I wrote several times asking for additional information, but no one ever replied. I then called the range and spent a hideous amount of time on hold as I was 25th in the queue. The representative said she could not help me but would put a call out to her supplier and ask them to get in touch with me. A week later somebody wrote me and apologised for the delay. They again asked me to nominate a day for collection, which I did. I never heard back from them and they never collected the item. It’s been weeks of no response. Just an awful company. £69 gone.”

Helpful Report

Posted 1 year ago

“The shop is great but on-line don't even think about it!!! You have been warned.”

Helpful Report

Posted 1 year ago

“My husband ordered a garden chair for my birthday but it was lost by the courier. Cancelled the order only for it to randomly arrive a week later. Arranged a return and still have not received a refund, this is now 5/6 weeks since the initial order. Customer service is diabolical - hours waiting on the phone - no one answering. Emails take up to 5 days to answer. Facebook is quicker to reply but passes the buck back to customer service. Avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“Ordered an item on line and after opening I noticed that it was damaged (scratch on the top) but no refund or any resolution. Spend so much of my time on the phone or emailing but just getting fobbed off.”

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Posted 1 year ago

The Range is rated 1.4 based on 2,082 reviews