The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery and I have asked where my item is and I want re embersing for the extra I paid to have this item delivered the next day. It has not arrived and I have contacted you about this and no communication from you. I think you are an appalling company as you are taking money for a service you do not provide. I have asked you when this item will be coming so I can arrange again to be in. Yet again no communication from you. Your customer service is disgusting and misleading. I expect you to rectify this as you have taken money for a service you haven’t supplied Brenda Johns”

Helpful Report

Posted 2 years ago

“My item arrived broken. It stated on order to contact customer services to organise a return. I contacted them 5 days ago and no response yet. It states on website you will get a response within 4 days. I tried phoning but after 40 mins and going from 57 in queue to 39 I gave up! You’ve taken my money and I’ve received damaged and broken goods. Very poor customer service!!”

Helpful Report

Posted 2 years ago

“Do not order from the Range online…ordered a side lift bed for my daughter..it came with no instructions I had to ask friend to build it but he couldn’t with out the instructions..I would give it ago myself but I’ve recently broke my wrist…finally got through to the Range on the phone to be told the instructions will be emailed to me..still no email!! My daughters been sleeping on the sofa for nearly a week…absolute disgrace of a company”

Helpful Report

Posted 2 years ago

“DO NOT ORDER ONLINE AT THE RANGE. I have had good experiences when shopping in-store, but not on-line. I have ordered an item and got an acknowledgement from the courier and The Range within one day. I had a 'dispatched' email from The Range the following day and the courier's tracking web page showed the item had been collected - for delivery the next day. The next day I got a 'delayed' status - and this is where it has remained for over 4 days. I contacted the courier, who say the item had not been delivered to them (in spite of their tracking suggesting otherwise). I contacted The Range via the website and surprisingly got a reply later that day. They asked if I wanted a replacement or a refund. Since then I have heard nothing even after chasing three times. The phone line always seems to have a long queue. If nothing happens within one day, I'll get PayPal to start a dispute process and recover my money that way.”

Helpful Report

Posted 2 years ago

“Waited 10 days for my delivery which I paid next day for when it arrived items were missing, I had to call 3 days in a row to get through to someone and each time I was on hold for over two hours. Do not order from here absolute disgrace of a company”

Helpful Report

Posted 2 years ago

“Terrible service. I went to the Romford branch today and been treated like I was stole something. I was took aside by 4 workers specially a worker with no teeth on the front side of her mouth. I was told I why I'm I walking around the store too much then started to shout at me saying "" don't come back to this store" I was shocked for bloody walking around for too long.. Never again will I go back in there.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. I purchased a wardrobe back in September which came with scratches down one side and a faulty right hand door. I immediately reported the issue with customer service and was told they would send me a replacement but that would mean taking down the wardrobe, packing it back up in the boxes, and them reassembling a new wardrobe. I don't think this was a viable option as putting up the first wardrobe took me 4 hours, therefore taking it down and putting up a new one up would be an estimated 5/6 hours. I explained this to customer service and asked if they could send someone to dissemble and reassemble as they provided a faulty product, they said no due to COVID. We went round in circles and in the end it was agreed that they would send me a new door (to replace the faulty one) and then £9.95 refund for the scratches. I wasn't happy but by this point I felt like giving up and just wanted a working wardrobe that I had spent a lot of money on. The solution was agreed in September, it is now nearly December and we still don't have the door, even though I chase customer service on email every 2 weeks. I called them today and they've finally given me a delivery slot for the new door but with no explanation of why it has taken so long (nearly 3 months) and I've been told they cannot offer compensation on the delay/bad customer service. I honestly thought this brand would be okay to order large furniture from but I would avoid at all costs due to the quality of their customer service.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service and a disgraceful company to buy from. My order was not delivered even when I paid for next day delivery. Still waiting 8 days later. They have my £80 and I have no goods. Cannot get in touch because of the (deliberately ?) long wait time on phone,got to the front of the queue after 40 mins and got cut off after being put on hold, so cannot even try to find out where my items are. Sent two email requests,both ignored. They have basically stolen £80 from me. The Range needs looking into because if you read the comments on here it's obviously scamming it's online customers.”

Helpful Report

Posted 2 years ago

“I am in the middle of a Range, nervous breakdown. My wife brought an item online which, when it turned up was nothing like the picture advertised. Took it back to the store in Plymouth to get a refund. And they basically said computer says no. If you buy online to send it back, you have to first contact there So called. Customer care department. Tried that twice first time there were 27 people in the queue and the second time 33 people in the queue waiting for range to answer. It sounds as if most of the stuff people buy from range get sent back”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Went to the range , in Norwich, was going to spend fair amount of money on Xmas decorations, asked member of staff who was sitting on floor casually putting some Dec's on hooks on shelf if there was anymore of the light up fairground moving ornaments, and reply I got was " don't know ,still more stuff to put out " couldn't be bothered to go look and she was even still sitting on floor !!! Couldn't even be bothered to get up and be professional, the range used to be a good store to shop but standards are very poor especially when it comes to staff !! They should have training on how to help .”

Helpful Report

Posted 2 years ago

“Never ordered anything that hasn't arrived damaged or broken. Trying to contact them is a joke. I have been on the phone for over 2 hours now and still not through. Disgustingly poor quality control and customer service.”

Helpful Report

Posted 2 years ago

“Ordered goods which arrived. Trusting to return and cannot as nobody can hear on the phone after I got through twice after waiting 2hrs+ each time. What a great business model they have. Order online, deliver goods, make out out we accept returns, don’t provide customer service, customer left with goods, we keep the money! Disgusting morals and values. Hard working people are made to spend hard earned money for a greedy ceo! Don’t shop here”

Helpful Report

Posted 2 years ago

“If I could rate them a zero I would. I spent 2 hours on hold to them trying to get through. Was position 57 in the queue, got to first then got hung up immediately. I am seething. I’ve been trying to get any response for a refund for 2 MONTHS. I’ve called multiple times and still nothing. I will be taking this further now. I ordered a bed that didn’t function as a bed.”

The Range 1 star review on 25th November 2022

Helpful Report

Posted 2 years ago

“Terrible customer service - items arrived with bits missing - re packaged and spent 70 mins to report this - customer service assured that this would be addressed - lies. 48hrs later - email saying take photos of missing items….. this is a bit difficult ……….. Then no further acknowledgment of what to do or where to send - so item sent back to the address on the website which is probably wrong - followed by raising a dispute and chargeback via card company - appalling service. Yet, Amazon item arrive the same day, sent back 24hr later and refunded immediately - says a lot!!!”

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service I’ve still yet to get through been trying for a week ?? I’m starting at no less than 55 in the queue I’ve been delivered a faulty product & at this rate I’ll be stuck with it, this item wasn’t cheap at £59.99 for a nutcracker I would expect good quality but the bottom is hanging out with all the wires exposed not happy at all especially that I’ve been trying for a week to tell someone about it, I’m currently 25 in the queue & I’m at 43 mins waiting, if I’m being charged I’ll be furious, I’ve never known anything like it.”

The Range 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“Avoid this company they are awful, my goods arrived badly damaged, customer service is non existent and you can't get through on the phone! It's impossible to speak to anyone let alone try to get refunded!”

Helpful Report

Posted 2 years ago

“The Range customer service is above Shocking! I wish I’d read these comments before shopping online and going to boycott the store too! Ordered a table online, received damage and 1 month later still waiting for a refund and customer service stop responding to my emails. Forget trying to contact them by phone, always about 30 people in the queue! Never again!”

Helpful Report

Posted 2 years ago

“DO NOT BUY ONLINE!!! Shocking customer service. I never received my item, 2 months down the line I’ve still not received a refund or even been told where my purchased item is. It’s like getting blood from a stone. My next step will be referring my claim to the ombudsman.”

Helpful Report

Posted 2 years ago

“I ordered a blanket, decided I no longer wanted this I emailed to ask for return address, this was not answered for aa while when it Was answered I was advised to return by post which is what I done using the address online, however now being refused refund as I didn't return it to the correct place.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews