The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Online service is diabolical, pretty much a rip off. Wallpaper order was taken but didn't arrive, eventually after hours on hold, customer services said my order had been cancelled. No notice, no phone call or email.and two weeks later still no refund .”

Helpful Report

Posted 2 years ago

“Item received badly damaged, courier collected, confirmed receipt back into their warehouse, after numerous emails and calls they still won’t issue the £200 refund back to my account, unable to escalate or speak with anyone other than the same operator who just continues to tell me it will be refunded in 7 working days… fast approaching 30 days now and still nothing… worst online experience I have ever had… buyers beware!”

Helpful Report

Posted 2 years ago

“Paid for express delivery and was not delivered! No explanation at all just the usual DHL attempted delivery when they clearly did not!!! Then the next day still no delivery shocker!! Couldn’t get anywhere with Robert on line at the Range so I decided to contact via phone 30 minutes later finally got to speak to someone I told them to cancel my order and issue me with a refund I will go elsewhere!! She then told me that they couldn't issue a refund straight away as they needed to wait for the items to be returned??? It would take a week for my refund??? What I didn’t even bloody receive any items! I asked to speak to a manager and apparently managers do not speak to customers??? They are too good to engage with us little people! The worst customer service ever! I know it’s company policy as she kept telling me but that doesn’t help my situation of having to wait for over a week to get a refund!! When I didn’t even receive my items?? I will never again order for the Range!”

Helpful Report

Posted 2 years ago

“Be careful when using the range plus partner company , the customer service is unresponsive, no option to cancel your order until it’s too late . Says on the website that you can cancel before dispatch but that is not true 😣. The telephone number dosent give you an option to cancel on line orders and no one answers the phone anyway . The product I ordered was half the price on Amazon hence the reason I wanted to cancel . Which I’d read the reviews before ordering and looked elsewhere. Only when the order was dispatched did I get a response from customer services which by that time it was too late to cancel . Think this is a ploy to get you to keep the item Dreadful company which I will not be using again !!!!”

Helpful Report

Posted 2 years ago

“I ordered a massage mat online which took 10 days to arrive. 2 days after receiving it when I had a chance to inspect it I called The Range to tell them I would like to return it and there was no paperwork or returns information in the box. I was advised the supplier was a Range Plus Partner and it was not possible to return it to a Range Store but they had informed the supplier and would get back to me. It is now almost 3 weeks later and despite numerous phone calls and emails to The Range Customer Service, they have still not provided me with any information that will allow me to return this. The only response I get is that they are waiting for a response from the supplier who are looking into this. I am left with a useless product, a huge box by my front door and no means of returning it. Worst customer service I have ever experienced and will not buy from The Range again. Their poor level of service and lack of consideration to their customers is unacceptable.”

Helpful Report

Posted 2 years ago

“The Range Plus need to review their suppliers. Living and Home are disgraceful, having a faulty chair delivered, their customer service said that a 'hole' would not affect the use of the chair and that I could sew it up myself wasn't what I wanted as a response and two months later with a failed courier collection, I have finally received my refund..........NOT acceptable !!”

The Range 1 star review on 15th October 2022

Helpful Report

Posted 2 years ago

“This is 3rd time in the Portadown branch that when I have visited that the price marked for items on the shelf is not actually the price when you get to the till. This particular store is notorious for this as I know of others that this has happened to. Manager called, no apologies given and I am told that it is The Range head office policy to just offer 10% off!!! They don't follow retail rules and sell the item at the price advertised on the shelf. SHOPPERS BEWARE!”

Helpful Report

Posted 2 years ago

“Wallpaper ordered has been " cancelled" no explanation, no email and so far no refund. Wish I'd read the reviews first. Thought they were a reputable company. The wallpaper I ordered is still listed as available . . looking like a scam.”

Helpful Report

Posted 2 years ago

“Unfortunately I am adding to the long list of unhappy customers and all down to poor customer service. Bought a matching retro set kettle toaster microwave last December. The microwave did not work from day 1 and was returned to the shop. We received a replacement and everything fine until a few weeks ago when second microwave just stopped working. Took it back. Advised it is no longer stocked and our only option to take the shop display we did however I am convinced it was our original as it also didn't work. Back to the Range. We had to pay £14 for a grey one. Obviously I was now with a set not matching. We were told to take photos and complain on line. No response, then given a number which once through were told it was for online only and to go back to the shop. Now, I accept my problem seems trivial but it really annoys me when I am ignored, passed from pillar to post and having to keep driving and paying for parking for something that was not my fault. Ideally I would like to swap my cream toaster and kettle for grey. They won't allow me to do this as they are not faulty. I would really like a full cream set but accept we did stupidly take the grey microwave. Eventually I emailed the CEO who passed my email on to an escalation team. They are beyond dismissive. I have now been offered £14 the difference between the 2 microwaves. To buy a new kettle and toaster would be £65. If I had had the items for years I accept wear and tear would mean one might go before another however, its not been a year and we are on our 4th microwave so just because of the shear inconvenience you would expect a little compassion. They are pretty much saying tough luck. This company has zero customer service. They really do not care. Our shop is based in town with returns desk upstairs too so they make it as difficult as they can it seems. They really miss the basics, an apology, showing they care, trying to find a mutual solution, holding their hands up. However it seems that they have far too many problems to deal with and forget that people can and will go elsewhere. Go use other companies and avoid the Range for anything.”

The Range 1 star review on 14th October 2022

Helpful Report

Posted 2 years ago

“The assistant was extremely helpful however everything I wanted was from the range plus and would not be delivered to the Isle of Wight so I have spent my £800 elsewhere on the island where this wasn’t a problem for them to get it here without a huge charge”

Helpful Report

Posted 2 years ago

“Paid £225 for a wardrobe that was delivered to my communal area rather than the flat number I provided and subsequently stolen. Haven't heard from them since I last emailed them a few days ago I am absolutely furious, this was a treat after a bad few months and I now have no money, no wardrobe and no communication. I will be going to the Ombudsman if this isn't rectified by tomorrow. Disgusting service”

Helpful Report

Posted 2 years ago

“Warning to everybody who purchases an item on line from the range, DO NOT ORDER. Bought a rug 6 weeks ago, sent back as was not suitable and it has been over a month and still waiting for refund, everytime you call you are fobbed off, now seeking legal advice on the matter”

Helpful Report

Posted 2 years ago

“Ordered 4 cushions which are not like the colour on the website, a lot darker. I have spent hours waiting for customer services to answer only to be told, when I did eventually get to speak to someone, that they would pass me to another department then nothing. I need to get in touch to arrange a collection but just don’t know how. I will definitely never buy from the Range again.”

The Range 1 star review on 10th October 2022

Helpful Report

Posted 2 years ago

“To whom it may concern, I placed an order on the 12th sept for two items, Florence ottoman storage bed for £250 and a three seater sofa. I paid £9.99 to have the items delivered on time within 10 working days. I received the sofa in 11 working days which is fine. However I received a email previously to this stating there is a delay and be rest assured the stock has been allocated to me. I never received the bed till date. Since the 19th September I had been contacting your customer service centre which are awful! I was cut off by majority of the team, all with foreign names, one being Mario. I was kept on hold for 20mins whilst he looked into the order only to be told the same thing of “ the warehouse have been informed and we will get back to you” nobody got back to me. Called again, only to be told the same thing. I then called after a week hoping I’d receive the bed, another two weeks had gone by still no bed. Called again, put on hold, the person returned back to the call but put his side of the line on silent for 22mins. I had to cut off and call back. I had a 1 year old child that needed attending to who was crying and getting frustrated. After I called again I was put to retention team. They said the warehouse have shifted the item to another warehouse and I will received the bed and also I would be compensated after I have received the item. Only just this weekend gone, I receive an email saying they don’t have the item!! This is the worst customer service I’ve experience, especially from a big branded company like yourself, I am very upset and frustrated. Absolutely appalling! So much of my time and emotions wasted chasing yourselves. I would like to be credited with a voucher for the experience and time wasted with RANGE!”

Helpful Report

Posted 2 years ago

“Don't buy from the range I placed an order for 2 of these lights 3/10/2022. 2 days later I received an email saying ' they are not in stock and my order has been cancelled. Its now 8th Oct and I still haven't received any refund, YET THEY ARE STILL SELLING THEM FOR HOME DELIVERY!!!If you haven't got it don't take people's money!!! I will never purchase anything from the Range again.Absolutely disgusting taking money from people for goods you don't have.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER for home delivery!!! The Range do not deliver when they say! They use a delivery company that you cannot contact and who doesn’t know the meaning of communication. When you complain to the range they completely ignore you. When you advise them you won’t be home for the day they decide to deliver, again they ignore you. Shocking customer service, will never order from them again.”

Helpful Report

Posted 2 years ago

“BEWARE NEVER USE THIS ONLINE SERVICE!!!!!!!!!! Absolutely diabolical service. Ordered a bed and mattress. The day after delivery I got an email saying due to high demand it has been delayed. A week of trying to sort it out I was told its not in stock with no estimated delivery date. 😡The company then cancelled the order and issued a 7day refund and we had to place a new order. So fundamentally paying twice. Customer service is the worst I have ever experienced. BEWARE IF THEY CANCEL YOUR ORDER THEY WILL NOT ENTERTAIN A COMPLAINT. Also no complaints procedure hmmm daylight robbery”

The Range 1 star review on 7th October 2022

Helpful Report

Posted 2 years ago

“I ordered a treadmill from The Range, it was an item from one of their "trusted partners". The item arrived late and no tracking number was provided so knowing when to take time off work to receive it was a nightmare. The Range cited the "trusted partner" issue when I queried lack of dispatch information. The item arrived in a box so filthy I can't have it in my house and it stays in the porch (black muck and bird poo). I took the item out and it is covered in deep scratches on what should be a new LED touch screen (that had no protective cover on). Despite the obvious damage I set it up to see how the equipment functioned and it wouldn't even switch on. This was only the start of the nightmare. The range only accepts contact by message in these circumstances so I messaged with photographs and was told to wait 4 days for a response. The "trusted partner" has since avoided my requests to collect the treadmill and issue a refund, it is still sat in my porch and I'm out of pocket. They offered to replace the treadmill with a "cat litter box" so they don't even care to review my complaint properly. I asked the Range to intervene properly by telephone and they said it is between me and the supplier, despite me ordering from their website, my payment went to the Range and the experience being in direct contradiction to the Ts & Cs of sale. I am anticipating needing to raise a formal dispute via the Ombudsman and my bank because they are beyond incompetent and have shown no customer care. In a cost of living crisis, to withhold nearly £300 from customers and send broken items is beyond bad. I'll never order from them again and have circulated my experience on social media to advise everyone else to avoid this retailer at all costs.”

The Range 1 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“ordered a bed online, arrived late, with wrong and missing parts. Been six weeks now after no end of phone calls and emails and got absolutely no where with an exchange. At my wits end now and what to do as my 10 year old is without a bed and can't get another one from elsewhere as all my money went on this bed . £249 bed no good. Customer services are a waste of space. All I'm getting is we're waiting on supplier. I'm just asking for an exchange. Can't be that hard to do.”

Helpful Report

Posted 2 years ago

“Ordered a gate through the range (the range plus) which is meant to be hassle free but trying to return a gate which was poor quality and damaged was the single worst experience returning anything in my life. I asked to return it the emailed back 10% discount, no, emailed back 20% discount, no, this time 30% discount so I can go and buy spray paint to paint it myself. And even after that to get confirmation that I would be collected on said date... Still nothing back. I may buy stuff in store but never again online in fear it's not from the range and from the range plus. Absolute embarrassment customer service, and when they didn't email me back for several days they blamed it on short staff, no apology just excuses. I've never left a review re bad experience but this one really got me.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews