The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,133 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a plant from here 1 week ago at £18.00 . This week it looks dead so went to customer service with pictures and receipt after 3 members of staff come to speak to me was told they can't do refund or exchange because it would of been alive when I bought it last week shocking cust service won't shop here again very annoyed”

Helpful Report

Posted 4 years ago

“I ordered two photo frames from The Range, which both arrived damaged. Since then I have tried to contact the range over 10 times by phone and 5 times by email and I cannot get a reply. I have tried to leave reviews on their website of the individual products and I believe they won't post them as it says "Thank you for leaving this review. It is currently pending moderation." DO NOT buy anything from this company. The Range is terrible.”

Helpful Report

Posted 4 years ago

“A two seater chair bought as a present has broken after 18 months. Email contact is impossible hence 12 calls to customer services. Each time on hold for 20 minutes with no queuing system information to let you know that they are actually answering calls and I still have not managed to speak to customer services after trying over a period of a month. Seems customer service is non-existent.”

Helpful Report

Posted 4 years ago

“0 stars. Awful customer service. Can never get threw to them been on phone for over a hour and half still no answer. I want to cancel my order as I havent recieved it and it's been nearly 3 weeks when was told within 7 days. I'll let you in for a secret I used to work at a prison in Stafford. The range employ the prison service to do all the packing of small items like screws and nuts and bolts etc. Now Stafford hmp is a sex offenders jail so next time you pick up a pack of screws or bolts etc. Just think where they have been. Avoid”

Helpful Report

Posted 4 years ago

“Staff no adhering to social distancing at checkouts no monitoring of the que when paying ...you get abused by staff when you speak up that they are allowing que jumpers breaking the 2 metre rule taped up on their floor. Totally disregarding social distancing rules the law on opening up during covid period to keep their customers safe . I can understand why the have the reputation of the worst shop in chesterfield I so agree after my experience. If I could have given minus scores I would”

Helpful Report

Posted 4 years ago

“If I could give a zero score I would for the chesterfield range store ..no social distancing being monitored at checkouts..staff rude and aggressive when you complain they are letting people que jump breaking the 2 metre rule in the que for customers doing their but adhering to it ! Clearly the Range are not interested keeping Customers safe long as they get your money and clearly they think they dont have to adhere to social distancing laws ..so if covid breaks for the second bout blame the range as clearly they are flounting the rules to obtain a sale”

Helpful Report

Posted 4 years ago

“Product was broken on arrival - multiple hours on hold for the call system to then fall over. Cost of my time and phone bill now outweighs the refund cost... Do not do it...”

Helpful Report

Posted 4 years ago

“Ordered a firepit table & chairs £2300 on 15 May was told would be delivered on 20/22 May stayed in 3days never heard a thing . Phoned the contact number on the Saturday after an hour on the phone waiting was told just they would chase it up heard nothing. Live chat on Monday with Wayne told not a lot he could do so decided to cancel with him & was told I would receive an email in 2days nothing again so started another chat on Wednesday with Ben was told he cannot do anything only send another email to whoever & more or less tough I asked could you phone them told no too busy . So still nothing all weekend so Monday on the phone waited another hour to be told the same . What I don’t understand is I ordered with Range so Range should give me my money back I didn’t order with another company so don’t know why I have to wait to hear from another place to say I can have my refund it should be Range . Terrible service avoid if possible I think there good on small things not big. Such a shame as I use Range a lot but not anymore & customer service terrible .”

Helpful Report

Posted 4 years ago

“Ordered a garden Chimnea on the 5th of may. £120 taken from my account and was estimated delivery of the 19th of may. The delivery date came and went. No contact from the range, tried phoning and was on hold for 30 minutes before I hung up. Checked my range account, says processing. Spoke to the live chat people on the 26th and asked what was going on. The person on the other end told me, that my order was still at there supplier and they couldn’t get hold of them so there was nothing they could do. The 27th I get a text from a panther saying they’ll drop my order off between 11 and 1 on the 28th. I received a text in the 28th saying my order was next, should be there at 7am, this was 8am. Then another text saying they couldn’t deliver my order as they hadn’t received it. Went back to the live chat and told the guy to cancel my order and I want a full refund. He said that’s fine. Asked how long it would take, told me 14 days. Checked my account this morning and it’s still processing. Absolute bunch of con artists, anyone else that had done this would have the police at there door for fraud. I’ve contacted trading standards as instructed by the citizens advice. Will never spend a penny in this shop again.”

Helpful Report

Posted 4 years ago

“Don't shop here if you're items don't turn up they will take your money but will not help you locate them. Customer service just fob you off and you may never receive your paid for items. I will be spreading on social media as much as possible not to buy online as I don't want others having the same terrible experience I have.”

Helpful Report

Posted 4 years ago

“01752 725572/head office”

Helpful Report

Posted 4 years ago

“Finally received my delivery only for the box to be ripped to bits, and i nean bits! Chair inside has been respray shortly over RUSTY METAL work. Chipped paint off chair in multiple place. Emailed only to receive standard reply..... phone us... knowing full well many people don't allow 0345 phone calls due to the price. After phoning 30 times and no joy i fave up. Wish i had checked fb first as you are slated on there for shoking service.”

Helpful Report

Posted 4 years ago

“If I could give a minus 5 star I would!! Utterly disgusting company to try and get hold off your customer service department... Online is a no go and twice I’ve got through on the phone after being on hold for over an hour at 0345 costs on my mobile!! Both times you promised to email me back within 48 hours and both times no email received!! My order that you quickly took the money for is still not in my property which to me amounts to theft!!!! Would never use your company again, I’ve never known such a terrible company in all my life.... The biggest thing is that the mirror is for my autistic daughter, how is she going to understand what you have done when all she wants is THAT mirror 😡”

Helpful Report

Posted 4 years ago

“Went there today to get my key cut great deal a for £10 massive air but staff handed out free water and got my key cut ahead of me so I could just get there pay for it and go.really understanding staff.”

Helpful Report

Posted 4 years ago

“I know times are hard at the moment, but trying to get in touch with Customer Services is completely impossible. All other avenues of communication say to reach out to CS via their telephone number but nobody picks up. I ordered a desk on April 10th which still hasn't been delivered.”

Helpful Report

Posted 4 years ago

“Impossible to get through on the telephone number published online and all e mails are bounced back. Held on the phone on three occasions for more than 30 mins a time and still no answer. Goods not received after paying for them and no way of reporting it! Service is terrible!”

Helpful Report

Posted 4 years ago

“Read before buying online Please avoid as the service is actually disgusting. Pay for goods which you don't receive after several months of trying to get hold of somebody to sort this they eventually say it's out of stock. But still don't get a refund. When refund is eventually sorted they have refused to give back the £20 delivery i paid. Again i received no goods but they still took my money. Think twice before buying from them.”

Helpful Report

Posted 4 years ago

“My wife bought two bags of compost which seemed heavy at the time.On returning home the reason was that the compost was saturated and it was possible to squeeze out the water in your hand.By this time store was closed due to corona virus so contacted customer services who asked for a photo and receipt.Despite providing all the required info they said the compost looked ok and take it back to shop. Contacted the compost maker with a copy of the bar code who who confirmed the compost should not have been sold to me.We are talking about £12 ! here. Gave up in the end. Will never visit any of their stores again - very short sighted The Range. Given the number of complaints about them it does appear there is something seriously wrong with their customer services and general organisation. I don't think it's accidental they just don't care.”

Helpful Report

Posted 4 years ago

“Delivery arrived damaged. Have been trying for 4 weeks to contact them. I followed their process - emailed photos etc. Got a reply to say i then had to call them. I've been trying all week - today spent 1 hour on hold. Terrible company - please avoid at all cost!”

The Range 1 star review on 22nd May 2020

Helpful Report

Posted 4 years ago

“This is my experience of ordering from The Range: place order, wait, think of the current crisis and wait some more, then polite email - no reply, call - no answer, another email - auto responder now says emails aren’t managed, call and wait for over 1hr - no reply, send an email again just in case - nothing, open up a PayPal dispute - no reaction. I will wait out the PayPal dispute, and otherwise see what options are available via small claims court simply because no company should behave like this. I couldn’t say strongly enough, I wouldn’t order from The Range and it seems as though something quite wrong is happening with them.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,133 reviews