The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items wrongly priced marked at9.99 when got to tills was told it was old stock and was now 11.99 told the only price that is accurate is that at the till and not those on the shelf or the item”

Helpful Report

Posted 2 years ago

“Used to be one of my favourite shops but Never ever again will I shop with the range online or in store. I have never experienced such a frustrating returns process in my Life. Worst customer services I’ve ever come across. I ordered a mirror from their ‘partner company’ massive mistake. It was nothing like I was expecting for the Money. You would have thought this day in age it’s easy to return and get a refund well think again. Takes ages to get through to anyone and then days for replies. I kept getting asked the same questions then another few days wait for a reply. I was then given the wrong address so had to wait days again for the correct address. It’s taken me nearly a month to get a refund. I guess I am one of the lucky ones though considering some reviews say people are still waiting for their refunds. Thankfully I paid with Klarna so I was able to pause the payments. Avoid”

Helpful Report

Posted 2 years ago

“Brought bedroom furniture now falling apart and no one is bothering to get back to me”

Helpful Report

Posted 2 years ago

“bought a dining table from the range was delivered damaged had to send pics of damage before they authorised a collection a week later then another week for replacement same problem so had to do the same all over again for 7 weeks on a thursday ive had a delivery or a collection of this faulty table today once again a faulty table was delivered cannot return to store so have to wait again for collection and then for the refund damage is always in the same place so must be a design fault enough is now enough”

The Range 1 star review on 24th February 2022

Helpful Report

Posted 2 years ago

“Absolute shambles trying to get a refund from early January is impossible l! Constant emails asking fir proof of return which has been sent countless times and each time you email you go to the bottom of the line I will never order online again I’m seeking advice now STAY AWAY FROM ONLINE ORDERS”

Helpful Report

Posted 2 years ago

“I would give zero stars but 1 was the lowest. I bought a micowave the range brand. It cost me £100. After 8 months it stopped working. So I spoke with customer service. They were very unhelpful. They said I would have to pay a 3rd party company to investigate the fault then report back to them. Wasn't willing to replace or partially refund. I emailed the CEO of the range. And he got one of his snotty minions in customer service to reply. They would not even escalate to a manager. So if you want cheaply made expensively priced. And god forbid you have a complaint it you prefer to speak with the monkeys not the organ grinder then shop here. Their slogan "if we don't have it you don't need it" that is false advertising because every customer needs a good customer service.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service! Ordered a hutch for over £100.. a week later hasn’t arrived! I rang up to complain said nothing they could do! No item no refund! DO NOT ORDER ONLINE! THEY HUNG UP ON ME! So have no idea what to do now! REQD THE REST IF THE REVIEWS! ALL NEGATIVE!”

Helpful Report

Posted 2 years ago

“I am hugely disappointed with my delivery. I ordered 60inch fire place, great price, on opening I found several faults, cracks, vended frame and the worst is the branding was upside down on the panel which was so obvious. I immediately went on website and follow protocol by including images of damage, leaving my number requesting an exchange, collection then a refund. I am still waiting for one of these to take place. This can’t be right is it?”

The Range 1 star review on 22nd February 2022

Helpful Report

Posted 2 years ago

“Clarendon lamp ordered online on 12th January, by Express Delivery, for the hall in my new home. Arrived faulty and with a totally different lampshade. Had to trail to the nearest store (Leeds) to return it and, sadly to date, have yet to receive a full refund. Even with faulty items they don’t refund the original delivery costs so I’m £5.99 out of pocket never mind all the hassle. I expect more from a Dunelm competitor.”

Helpful Report

Posted 2 years ago

“Turned up at the store for the Iceland food restaurant stood in queue of right customers waiting for breakfast lady said morning and then put food in a cook unit fives mins later comes out and says food be about 20 mins at this point we left poor service you should be ready when open to serve only two visible staff on”

Helpful Report

Posted 2 years ago

“In on business to Hull from North had to sign on my business card world chip touchless and they said no after they accepted it just days prior. Primark or Tesco no problem. Amazon UK easier! Was adding to court new office. Had cash to pay but let it sit as a matter of principal.”

Helpful Report

Posted 2 years ago

“Ordered online and cannot return a faulty item to the store. Bad customer service.”

Helpful Report

Posted 2 years ago

“Do not park at the The Range unless you want a £60 parking fine (Blackpool). They are trying to state that I was at the carpark for over 2 and half hours. I ask how is that even possible especially that there is not even a cafe. It is a lie and I have refused to pay the fine. It clearly states also on the The Range website that they cannot intervene regarding parking fines. Is this a scam then set up between the Range and the landowners. Not something you need in your life when you are an emergency nurse working for the NHS. My family, friends and colleagues are appalled and will not be shopping at the Range again”

Helpful Report

Posted 2 years ago

“Don't order online from this company. They use a separate courier, so you're suddenly having to deal with them when things go wrong, who were useless too. Had 2 items missing. Wouldn't deliver up my stairs. Tried to get a refund. Took weeks with random amounts credited that nobody could explain. Left on hold for ages. Was short changed by another random amount which has weeks later only just been rectified. Very hard work to get your money back. Oh and don't expect an apology!! Oh and scam calls soon after hanging up!!”

Helpful Report

Posted 2 years ago

“Wrong shades arrived from on line order, drove return trip of 18 miles only to be told the computer couldn't do the paperwork with head office as there was a fault. Today I rang again still faulty so rang head office, they sent an email with details for return including sending them a photo. Did everything needed went to the post office and hopefully they are on the way back. I feel they should reimburse me for the postage to me and for the return. Really fed up, will not purchase on line from this company again”

The Range 1 star review on 11th February 2022

Helpful Report

Posted 2 years ago

“Really annoyed I even have to give 1 star. Been waiting to return an item to one of the range partners since early December for a refund as product is not as stated on their website. Not once has anyone been in touch to arrange, despite me chasing weekly, they just keep passing the buck. Reading these comments, I will now be pursuing legal action.”

Helpful Report

Posted 2 years ago

“There is no customer service, this Company is appalling. Refund/credit note request refused by local store manager on the basis that they do not have the authority or the means to grant this. Gave me an email address for complaints but that turned out to be invalid. Published Customer Service number is robotic only - you cannot speak to anyone above store level. Emailed messages to so-called Customer Services (Matt - ?) were replied to but fail to address or answer any of my questions or resolve any issue despite 3 attempts. Finally referred me back to the store manager which is exactly where I started! Totally pathetic, they are the worst company I have ever dealt with. I will never purchase anything from them again and will reap over my losses by other means!”

Helpful Report

Posted 2 years ago

“Don't buy from The Range Online I am £80 down and no delivery they fob you off an put the phone down when you call them to ask what is going on. Asked for refund and still haven't had it after 5 weeks...AVOID”

Helpful Report

Posted 2 years ago

“TAKING LEGAL ACTION AGAINST THE RANGE!!!!!!! I bought a Range product that arrived damaged. When I asked for a refund, they just sent me round & round in circles for weeks hoping that I would eventually give up. However, I have now started a legal claim against them for a full refund + compensation for my time & distress involved + any legal fees incurred. BEWARE THE RANGE……. YOU WILL NEVER EVER GET A REFUND UNLESS YOU TAKE LEGAL ACTION!!!”

Helpful Report

Posted 2 years ago

“I ordered a coffee table which was delivered on 15th January. The box was damaged and it was clear that the coffee table would be too. After checking it I confirmed that it was. I sent an email through their website but I didn't here anything back, despite sending follow up emails in the email trail. It's now almost a month later, I had sent multiple emails and I have called them 5 times. Each time I'm told that the request for replacement has been escalated to their partner and to wait 48hrs more. At this point I'm not sure I will ever get the replacement table/parts!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews