The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“A large mirrored picture delivered cracked. It has been discontinued. I want to replace the mirror as I like the art work. The offer of a discount is £10. Or a £12 gift card .poor customer service”

The Range 2 star review on 27th December 2021

Helpful Report

Posted 2 years ago

“Rugby store is the worst shop I have ever been to, You don't know what your going to pay until you get to the till as all the labels are wrong and you usually will end up paying more than what is displayed. I went in there as wanted to return something I was told that the return date had expired although on my receipt it had not when I mentioned this I was told ignore your receipt as the rule has been changed for christmas and you only get 14 days which I would only know if I went to customer service and read it in small print on the board so my receipt which is basically my sort of contract with the range is useless. The time before that I was told by Customer service that I should always go with the date that's on my receipt so I followed this advise but I still can't return it I am baffled with this store as they change the rules every time you go in there. Customer service is non exsistent in there unhelpful and rude. Would be a Zero star but it won't let me do that . AVOID SHOPPING IN THE RANGE”

Helpful Report

Posted 2 years ago

“Still waiting for my cabinet. Estimated delivery date 9th December. No one can help when i ring up. Also theres an item in my basket awaiting payment which I did not put there and cant remove it. It was so much easier when i could pick up from store but this particular item they wouldnt let me. After Christmas I shall try speaking to someone again about it, I thought everyone was working from home, where are they all then?. I will never get anything again from this company unless i can personally pick it up.”

Helpful Report

Posted 2 years ago

“Avoid, avoid, avoid!!! Totally awful customer service, took weeks and many hours of my life to deal with this useless company. Spent hours on the phone and numerous emails. Finally got all my money back from an order I was never going to receive which I tried to cancel many times then got only partially refunded. Really exhausting and not worth the hassle.!”

Helpful Report

Posted 2 years ago

“The worst customer service ever experienced with online ordering. Waited 3 weeks for an advertised 3-4 day delivery timescale to be fulfilled. Additionally was told stock within the order had been allocated so "be assured of your order" only to be emailed advising they were cancelling part of the order. The order was no good if only partially available but the range not interested. So many other retailers have got their online service right but not the range. Avoid”

Helpful Report

Posted 2 years ago

“Brought a sofa within four weeks ago Brought a sofa within four weeks ago nothing like the photo on the website poor quality different colour Different fabric already coming away at the stitching and ripped Called customer service and had the phone put down on me. Emailed a number of times with no joy ! Waste customer service EVER. Now wrote to them to see if any joy 🤞 And surprise surprise wrote a review on the range but not been published or approved🤔”

The Range 1 star review on 18th December 2021

Helpful Report

Posted 2 years ago

“Purchased chairs 3 weeks ago delivery got cancelled didn’t even tell me it was arriving 4 days later! Returned the chairs 2 weeks later still waiting for a refund absolutely shocking customer service feel so let down”

Helpful Report

Posted 2 years ago

“Ordered Christmas stuff on 1 December and they stated in their website 3 to 5 days. When the items didn’t arrive I contacted by email and then they stated 7 to 10 days from last due date. You can’t get through on the phone and this is the only way to cancel. I am repeatedly getting emails saying last date fir ordering on saver delivery is 20 December, well let me warn you, you will NOT get your delivery before Christmas. This company is run by a bunch of crooks with an automated reply IF you are lucky to get one.”

Helpful Report

Posted 2 years ago

“In future I will only order from the Range if we are allowed to pick the item up ourselves. The delivery service is a mess. How did I communicate with the company 'not applicable' as no one answers the phone.”

Helpful Report

Posted 2 years ago

“Just don’t order online from them. Not worth the hassle. No customer service response.”

Helpful Report

Posted 2 years ago

“Absolutely unbelievable! Put an order in on 25/11 due to arrive 1/12. Didn’t arrive - customer services response was wait another 7-10 working days. I waited 10 working days, spoke to someone on the phone who said my order would be fulfilled but could take another few days. Just had a message through cancelling 2 of my items as out of stock. Am I getting my order, will I get it before Christmas - who knows. Absolutely despicable customer treatment.”

Helpful Report

Posted 2 years ago

“Would give 0 but not possible. Ordered xmas present online on Nov 27th, was supposed to be delivered on Dec 3rd, had no news until I phoned them on Dec 10th and then the parcel was delivered on Dec 14th but the contents were broken. Phoned again to re-order but the product is now out of stock and we're 10 days from Xmas... Uselss”

Helpful Report

Posted 2 years ago

“Dreadful service no refund when they have the items back calls get cut off waiting 45 mins to get cut off no email response the worst company I’ve ever bought from will never purchase there again”

Helpful Report

Posted 2 years ago

“Unexisting customer service. You spend hours over the phone and no kne answers, you can't cancel or discuss products. Awful. I left Robert Days for The Range. Robert Days answerend very promtly even on Sunday, The Range is not answering even in their normal working hours. Very bad. I do not advice. I feel very very sorry for cancelling my order with Robert Days and choosed The Range. HUGE MISTAKE”

Helpful Report

Posted 2 years ago

“The worst delivery and return service I ever had. Stuck at home waiting for the collection of the item I want to return and currier never arrived. After almost one month of calls to customer service for an issue I had with the delivery of my item which have missed one piece I am still trying to get everything sorted. Never again!”

Helpful Report

Posted 2 years ago

“The bed I ordered was not delivered, a different bed was delivered. Took a day off as delivery is a while day, item should have been picked yesterday to be returned, guess what, no one picked up, so now 2 days taken off work using my holidays. Been waiting over 30 mins to get through to customer services to find out when this bed will be picked up. Bloody awful company. DO NOT BUY ONLINE FROM THIS COMPANY. Worse company ever. Takes 5 days for them to reply to an email.”

Helpful Report

Posted 2 years ago

“Watford range. Ordered a bed,a Blanco wardrobe a 2 Blanco bed side units in july2021 order was taken by Jon who worked In the furniture dept said will with you in 14 days items never came on time tried to ring customer services but was on hold for over 1 hour. Any way went back to Watford store to complain customer service did not want to know and called jon down he said to follow him to his desk he said he had a special number to get thru witch he can not give to customers he sort the problem out. And they came 4 days later. I asked if he could build them he said yes he will get his brother to do and charge a small price which i agreed. At the start of August 2021 I went back to arrange a date and found out jon had a stroke managers refused to give his contact details.”

Helpful Report

Posted 2 years ago

“12 emails 4 phone calls trying to get my money back for an order that never arrived 8 weeks later, the last i heard from them was " We have refunded your money to the original payment method if its not there please provide us with an incoming bank statement" REALLY of course it's not there and they never provided an address to send the statement the accounts office they asked me to forward it to. SO ANGRY NEVER AGAIN !!”

The Range 1 star review on 10th December 2021

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Posted 2 years ago

“Luton Range - customer service Was absolutely outrageous. I was very disappointed with what happened today at the store . I was at the till paying for my items and placed my basket below the till which usually you would do in every other supermarket . Staff member came up to me to tell me to move the basket from there and go all the way to the entrance to place it there in a rude manner whilst I’m there paying . If that is the case and that is how they want that to happen put a notice for all customers to unload their baskets and then go walk all the way to the entrance and place it there before you start serve us then . Which is ridiculous. In front of many people she embarrassed me for no exact reason and it made no sense to leave my shopping to go do that no other supermarket or stores do that . You place your baskets below the till and it’s collected later you’re not made to go all the way back to the entrance to put it back then come back to the till”

Helpful Report

Posted 2 years ago

“Diabolical! Ordered 27 November - estimated delivery 3 December. Not received, so emailed 8 December and was told order will be dispatched 7-10 working days! This obviously was pushing it for Xmas so I emailed enquiring about cancelling IF I chose to do so and when the cut off point would be. Received emailed next day stating order cancelled and refund will be processed !!!! Fuming! Clearly do not read emails properly and their emailing system is ridiculous as my initial enquiry about my order seemed pretty automated. I’ve ordered from The Range in the past with no problems. I’m not sure what has happened lately but there seem to be an awful lot of unhappy customers. I certainly will not be ordering from The Range again until they’ve got themselves sorted and I’d definitely no not recommend. Let’s see how long my refund takes !”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews