The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 6 drawer chest and was promised delivery 8th Oct, then courier lost the furniture so go a msg that morning to say it wouldn’t be delivered! Said they would get back to me, what a surprise I had to chase twice! Eventually got another delivery date for the 15th, low and behold got another message to say had a problem in the warehouse, hence No Delivery!! Got in touch with The Range directly and still waiting some information !!! And they charge £20 delivery charge for this disgusting service!! Not impressed with their service.”

Helpful Report

Posted 4 years ago

“Absolutely awful!!! Order arrived wrong colour customer services rude accused me of ordering wrong item when I had sent a copy of my order stating colour then told me I had to pay return costing £15 to get my refund and only refunded originL item.cost when promised to return original postage costs also terrible rude service wouldn't trust them again !!!”

Helpful Report

Posted 4 years ago

“Hi,On 15/09/2020 i ordered a sofa W2869710 which was dispatched on the same day now giving order number W2869710-1A-V. The courier contacted me a few days later to arrange delivery which was arranged for 26/09/2020 https://askaxl.co.uk/trk/8AE710000378A087/IP326LS. On the morning of the delivery the courier contacted me to let me know that they were unable to locate the sofa as it was not where it was supposed to be to load on to the van. I contacted The Range who informed me that they will investigate and get back to me within 3 working days. On the 4th working day i had heard nothing so called again to be told that they were unable to get hold of the courier. On 02/10/2020 I was offered a refund as the sofa was out of stock. This was very frustrating but i waited for the sofa to be back in stock.On 06/10/2020 the sofa was back in stock so i ordered again W3379778. On 07/10/2020 the sofa was dispatched W3379778-1A-V but the courier did not get intouch with me so today, 13/10/2020 i emailed the courier and they told me that they do not have any orders received from The Range for my name and address. I phoned the range today and they said that they cannot see that the courier has arranged for any delivery and they will investigate and get back to me after 3 working days via email. I explained my frustration with this whole experience and was told there is nothing more they can do. I asked if they can dispatch another sofa due to the massive inconvenience caused to me and they refused. I asked to raise an official complaint and i was told that by reporting the issue that is raising the complaint. I asked to speak to the complaints team and they said they are the complaints team. I pointed out they are customer service and i was told that is the same thing. Again i advised that i want the complaint raised higher and i was told that is not possible. I am reaching out to you in the hope that you can do something to resolve this issue and to also find out why the courier keeps losing the sofas that i order. I have now waited for a month to be yet again told that it will be investigated and i just have to wait for an email which through experience with The Range will never come and i will end up chasing again.”

Helpful Report

Posted 4 years ago

“Inferior rugs. No receipt so no refund even though goods are faulty. Bits all over the house. Not great customer service. 3 letters later. No proof of purchase no refund. If I could be bothered I would ask advise as I thought faulty goods are different. Never mind will never purchase again from them. Got new garden furniture. Not delivered when said. It was a week later. We all have to learn.Maureen”

Helpful Report

Posted 4 years ago

“First of all an item was damaged when it arrived, jumped through hoops trying to get this sorted, eventually managed it only for the collection address to be wrong, then had more hoop jumping to get this rearranged, it has finally been picked up but now I have another email telling me it’s being picked up on Monday, absolutely appalling customer service”

Helpful Report

Posted 4 years ago

“I entered the store 5 mins before closing when a staff member shouted 'You've got 1 minute mate!' (I'm not his mate). I quickly looked at a product but I didn't like it so I left. Didn't touch a thing. I was stopped by a staff member and accused of stealing, asked to open my jacket and my bag. I told him he has no right to make me but I'm a nice person so I proved my innocence. This left me with terrible feeling for a while.”

Helpful Report

Posted 4 years ago

“It never .trying to return but I have to ring them first.still ringing 20 mins later.have no idea why I need their permission to return”

Helpful Report

Posted 4 years ago

“I am still awaiting an order placed over a month ago. Items were lost, i agreed to wait until the 1st when I was promised stock would be in and delivery would be arranged. Havent heard a word. Cant get through on the help line. Useless. Just want my money back and will never buy from them again”

Helpful Report

Posted 4 years ago

“Been to the range in Rhyl. Went to the indoor cafe situated on the first floor. Very disappointing, staff not wearing face coverings behind the counter and on the floor around cafe. Tables weren't cleaned between customers. Table we sat at had not been cleaned at all. Staff just talking to each other as they weren't busy. Should have been cleaning tables as per current Welsh government covid 19 regs”

Helpful Report

Posted 4 years ago

“I want to thank a girl name Brinda in customer service in Enfield, really lovely girl and very helpful and always a lovely smile to welcome you”

Helpful Report

Posted 4 years ago

“KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 4 years ago

“KILMARNOCK KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 4 years ago

“Having spent over £300 in The Range over the last month, very disappointed with the very poor and rude customer service at the St Austell branch. I only wanted to exchange a duvet set for another which I brought last week. Not without a receipt! I had returned goods that scanned into their system in perfect condition. I had to request if they could help me further. The manager of the day was rude, unprofessional and had no customer service skills that I would have considered basic. Her tone was bordering aggressive and made me feel humiliated as did her colleague on the till. After a huge palaver which further added to my humiliation I was told that my goods reference had not gone through The Ranges till. Well now I felt like a criminal. The tone was accusatory and their were multiple customers and staff in proximity. I will be taking further action about this unless I have some reassurance that staff are retrained and updated on compassionate customer services.”

Helpful Report

Posted 4 years ago

“Dont buy on line ive wated 7 weeks for someone to come and pick the broken tv stand still no joy now apparently they want a picture of it boxed up crazy been boxed since day one of opening it not so easy to send picture fuming ime 150 out of pocket ile never order from them again packaging was terrible dosnt take a genius yo no it will break if not packaged properly.”

Helpful Report

Posted 4 years ago

“Like many other reviewers on here, I have received furniture ordered online from The Range that has been damaged either in transit, or in the warehouse. In my case, a sideboard, packed in two heavy boxes which looked well-packaged (foam to protect corners, card to protect edges) but obviously still not enough to survive the UK courier system! One box had clearly been dropped. The returns and refund process is very customer-unfriendly. No replacements or partial replacements are offered, only a return & refund of the complete item, even though you have to send photos to prove the damage exists, and the item is still in stock. You then have to place an entirely new order (after waiting up to 14 days from The Range's receipt of the item for the refund of course), being out of pocket the whole time. This whole process is also dependent on whether the courier actually collects the item! It's now been four weeks and two empty promises since my initial contact with Customer Service. I notice that the website has since been updated with a 28-day wait for collection, but also that my item is now out of stock. So The Range can obviously still arrange couriers to deliver goods, but not collect damaged goods from existing customers. And why would they, since they already have your money?”

Helpful Report

Posted 4 years ago

“London Road store... manager has the worst attitude ever... the store is a riot for returns & purchases.. told one thing, then another... left hand doesn't know what the right hand is doing.. Defo won't be returning... no wonder more ppl decide on buying online, if this is what it's like to shop in here with level of service provided...😡”

Helpful Report

Posted 4 years ago

“Ordered a gazbo from the range online afew months ago only put it up recently and i am absoulety over the moon with it very easy to put up it has stayed up during the very strong winds and has been admired from many neighbours who are also going to purchase one will definitely order from the range again.”

Helpful Report

Posted 4 years ago

“EVESHAM STORE.... Could not believe that Shoppers were blatently walking around with NO mask despite there being signs everywhere that masks were mandatory. The staff all wore masks to protect others, there was hand sanitiser by the door. I complained about shoppers not wearing masks. Staff agreed that they too were worried for their own health but their Manager had instructed them to still let unmasked shoppers in. Whilst I appreciate that the law cant be enforced by the Shop, the Shop have the ability to turn selfish people not wearing masks away and they didn't. Instead they put their other customers and their staff at risk. Not impressed. How are we to beat Covid if Shoppers and Managers carry on in this selfish manner. Shame on you shoppers who think you are above everyone else and put others at risk. Shame on you managers for putting your loyal customers and staff at risk”

Helpful Report

Posted 4 years ago

“Ordered 2 mirrored bedside cabinets, delivery only, cost £300 plus £20 delivery. One damaged but range don't do replacement only refund or dicounnt to keep (obviously as they can't sell it on) so you get left with one that's lovely and one that's not or send one back and as need 2 you have to order another and get charged delivery again and pray that's not damaged. Less than helpful customer service saying its your responsibility for delivery! Joke! Also took down my review on the product!”

The Range 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“I attempted to purchase a wall mirror on line, not available in store. At the basket I discovered that the item was "not available for delivery to your post code". The Range will deliver a mirror to Carlisle and up to the Border at Longtown, but no further up the A7 main road to Edinburgh. They will deliver to Edinburgh but not to Gretna (0n M6) or Stranraer or anywhere else in the county!. The telephone customer support explained that it is because mirrors are too dangerous to transport. Have you ever heard such a brainless explanation for eliminating the entire county of Dumfries and Galloway from buying a mirror?”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,131 reviews