The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother ordering online take your money but don't supply the goods now out of stock waited three months for delivery after they have taken my money still not received refund after requesting refund just a bunch of theiving crooks STAY WELL AWAY FROME THE RANGE ONLINE”

Helpful Report

Posted 4 years ago

“I would avoid buying from The Range unless you want weeks of hassle! Product was poor quality and arrived damaged. Followed the instructions on the website, sent photo, and heard nothing. Waited a week and then repeated the process, nothing. Getting through to customer service live chat took 40 mins. They would not issue a replacement and said I had to dispose of it myself or wait until the courier confirmed collection to request a refund. They would not issue confirmation of a refund having been made but I could save the live chat as proof of my request. After the chat ended there was no option to save it. I doubt I will ever see my refund.”

Helpful Report

Posted 4 years ago

“Ordered a sunlounger 1st June due 8th never arrived. Phoned 15th, had to wait over hour and half to speak and was told item was lost and they would refund me. Day after I received only the postage back. Over next couple days spent over 6 hours trying to get thru as they don't reply to emails. Was told it would be another 14 days as it has to go thru their refunds dept. Hogwash! Spoken to the since having spent another coupe of hours on phone and was told I should get my money back 3-5 days. Liars. Still waiting and it's now 25th July. The delivery firm they use XDP are just as bad as they have held onto the sunlounger for over 6 weeks. Don't order anything from The Range ever !!”

Helpful Report

Posted 4 years ago

“Never received my order and then it took 3 months to resolve and get a refund.”

Helpful Report

Posted 4 years ago

“I placed a large order for next day delivery. Around 5.00 pm contacted via live chat the order had not been dispatched as items were out of stock. No contact nothing just all day looking out for the delivery ! Dreadful service”

Helpful Report

Posted 4 years ago

“shocking - ordered a garden box through these guys (wasn't the cheapest, but needed it quickly - and said delivered by Thursday 16th July). 1 week beyond that, I hear nothing from them - so I contact to find out the box isn't arriving for ANOTHER MONTH -- completely misleading lead times on the website.”

Helpful Report

Posted 4 years ago

“We paid 500 pounds for a hot tub got it home and the filter was missing .while my husband went back to the shop I tried to inflate it to no avail. Their were also marks on it witch suggest it is not new .when my husband got back he was told the filter was not in it because it was ex display .somthing we new nothing about .as far as we were concerned we brought at full price a new hot tub .when we went back 2 hours after paying 500 pounds to say it was faulty and we wanted our money back we were told no you have to register on line for a warenty and then claim back .disgusting customer services .and a breach of the trade description act for selling used goods as new .phoned head office and they just hang up on you and so do the so called customer complaints .this happens at crawley where the general manager won't show his or her face and leaves inexperienced Floor managers to deal with problems.”

Helpful Report

Posted 4 years ago

“Delivery did not arrive as scheduled. No communication, so a day lost waiting for goods thar never turned up. Needed to re-schedule delivery as away from property for a week. Very difficult to contact customer services. No one answering phone enquiries. After more than an hour waiting for live chat, I was assured the supplier would be contacted and informed and the item would not be left on my drive, in my absence. This morning, the item totalling £399.99, was delivered and unloaded on my drive. Due to the vigilance of a kind neighbour, the item was then moved to a safe place. Had it not been for this person I cannot be sure my item would still be in situ on my return. Shoddy communication, misleading customer service advice. All that I sought to avoid, for peace of mind whilst away, came to fruition. I understand these are challenging times but someone needs to take control and co ordinate a better response. This is not an acceptable way to treat customers. First and only time I shall buy online from this company.”

Helpful Report

Posted 4 years ago

“I recently visited your Stevenage branch for the first time and was absolutely disgusted at the attitude of one of your staff. She was standing by the queue I was in waiting to pay for my purchases when I was called over. I wanted to confirm this was o.k. because of the Social Distancing rules so I asked if it was okay to go over and pay. She replied “ Well you were called over weren’t you? I was quite taken aback by her response and quite upset. Because of this experience I have decided not to visit your store again.”

Helpful Report

Posted 4 years ago

“ALWAYS CHECK YOUR RECEIPT – THEY OVER CHARGE Today (20/07/2020) I was shopping at The Range Store -DURHAM. After collecting goods to purchase and paying, it seemed too much for my calculations – guess what - I had been overcharged for each purchase. After waiting over 20 minutes for everything to be checked I came away disgusted and annoyed at the service. I asked for a full refund and will NEVER EVER SHOP THERE AGAIN. I had the proof on my mobile which I gathered before they had a chance to change it. This showed the prices displayed, opposed to what they were trying the charge me, (isn't this against the law) The MANAGERESS is the most obnoxious person I have ever come across and if these are the sort of people you employ, someone needs to go back to the drawing board and start again. I feel sorry for the employees who have to deal with customer complaints with a MANAGERESS like this. I TRIED TO RING THE STORE TWICE TODAY TO GET THE NAME OF THE MANAGERESS – IT JUST RANG OFF ON BOTH OCCASIONS. I ALSO TRIED THEIR HEAD OFFICE AND WAS DISCONNECTED - let's wait and see if someone gets in touch (I very much doubt it - they can't even answer the telephone).”

Helpful Report

Posted 4 years ago

“Trying to return a faulty product! Was on hold for 1 hour, finally spoke to someone who was trying to assist me, they put me on hold and line cut off. Spent another 52 minutes on hold on live chat, to be then cut off! Tried to return to store (half an hour away) system was down & couldn’t do it! Appalling customer service, will never order off The Range again!”

Helpful Report

Posted 4 years ago

“Useless customer service!!! Complete ignorants, don’t help or resolve issues whatsoever and when you are finally fed up and want to cancel the order they blank it and send anyway!!! Avoid!!!!”

Helpful Report

Posted 4 years ago

“Unable to contact by phone (hanging on for nearly an hour) emails are being ignored and after a very long wait for live chat I got cut off! Poor customer service”

Helpful Report

Posted 4 years ago

“Ordered a outside storage unit on line,contacted by Xpd courier to say my order would be with me soon and I could track it on line ( you can only track it to an unknown depot)I had been given 6.7.20 for delivery by the range,never turned up tried to contact courier (you cant)you have to contact supplier,tried to contact the range twice,waited over 1 hour both times,an auto voice said that you have to wait 7 days before they will look into it,waited 7 days got on line to chat,they said I had now to wait another 3 days for them to investigate and they would get back to me, (they never did)got back on line Lydia said it was lost,tried to get me a replacement but none in stock,said I could get a refund and as a good will gesture she would also refund me the 9.95 delivery cost as well,what a cheek as i paid that not the range,also i said what about some compensation,she said no,i said i wanted to make a complaint,she said it was only her that I could deal with (rubbish) i demanded that she pass my complaint to management,she said that she cant as it can only go as far as her (so it looks like staff are quite happy to lie as well)was also told it could take 3-5 working days to get a refund.The range is not a good company to deal with,thecourier the range use (Xpd)are one of the worst as per trust pilot,I think the range should change courier ASAP.”

Helpful Report

Posted 4 years ago

“Dreadful online service. Had to cancel my order in the end as it failed to arrive. Then to add insult to injury they have not refunded the delivery fee. Appalling customer service - don’t answer the phon, don’t reply to emails, chat help takes hours to get on then cuts you off. I cannot stress how bad The Range online service is. BEWARE - DO NOT ORDER FROM THE RANGE ONLINE!!”

Helpful Report

Posted 4 years ago

“Ordered and paid for item on line and had confirmed delivery date scheduled for 11th June. Nothing arrived but told to wait 7 days via their voice mail message system. After that impossible to get through on telephone. Eventually got through on their online chat system (twice) and on both occasions told I would get delivery update within 48hours but didn’t. Contacted them again to cancel the order and get money refunded but told they have to get hold of their supplier first to verify non delivery and this would take 3-5 days. I said that on two previous occasions didn’t get a reply and said why should I wait for them to get hold of their supplier- my contract of purchase is with the Range. They said this was their procedure. Anyway after 7 days still didn’t get any response and so raised a formal complaint via their order escalations department and guess what, after 7 days still haven’t even received an acknowledgement. Appalling customer service. My advice DO NOT USE this company.”

Helpful Report

Posted 4 years ago

“Hi, Few days ago we went to local Range and liked one of their sofas. Ordered online on the same day it has just been delivered today - quickly, efficiently, undamaged. I have to say that I was really concerned after reading all these negative reviews however my experience is completely different. We have been notified about delivery date and received phone call shortly before delivery so all good. Happy customer :)”

The Range 5 star review on 17th July 2020

Helpful Report

Posted 4 years ago

“I ORDERED & PAID FOR A LOMBARDYGULLWING OFFICE CHAIR ON LINE ON THE 16TH JUNE - I AM STILL WAITING FOR IT, AFTER 30 DAYS! HAVE FOUND IT IMPOSSIBLE TO COMMUNICATE WITH THEM BY PHONE AND EMAIL. ADVICE WOULD BE USEFUL! ORDER NUMBER”

Helpful Report

Posted 4 years ago

“The customer service of this firm for on line purchases is DIABOLICAL! AVOID AT ALL COSTS! I got sold a set of faulty drawers for £120. Despite numerous calls and webchats, no refund. If there's a problem you will not get your money back. DISGUSTING SERVICE!! I CANNOT SAY THIS ENOUGH. AVOID THIS FIRM.”

Helpful Report

Posted 4 years ago

“Consistent poor customer service. I spent a lot there tonight for the first time as normally items i want are out of stock. I will never be back. In these troublesome times retail companies should excel to keep customers coming back.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews