The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“The worst company you can deal with, very appealing costumers service, please please do not buy from them you will regret.”

Helpful Report

Posted 2 years ago

“The worse company one week waiting for return no one back to me.. don't buy from this company specially online is not easy to do return. never again 👎👎👎👎👎👎”

Helpful Report

Posted 2 years ago

“I am trying to return an item and waiting for them to get back to me 5 days so far.Would never shop there again I have never heard so much rubbish about returning an item. I feel if you bought through them and paid them the money they should do the return. Trading standards need to look at hiw they work,would not be bad if they got back to you and dealt with it.”

Helpful Report

Posted 2 years ago

“Wanting to avoid a wasted journey, I called the Torquay branch to ask about the availability of a product. I was told it was available. I couldn't find it once there, asked someone on that department who had no idea. I then went to the customer service counter and after waiting for ages was told that the product wasn't in stock ! No smiles or apologies. Very annoying !”

Helpful Report

Posted 2 years ago

“Scored a 1* because 0* sent allowed. Bought a garden parasol which had two holes in it. Eventually got a replacement agreed, when that eventually arrived it was worse then the first one. Finally today they have collected the whole thing, I guess now I have to fight to get a refund🙄 Customer service is simply shocking, the worst I have ever encountered. It’s hard to tell if it’s incompetence or if they are just deliberately disingenuous”

Helpful Report

Posted 2 years ago

“I have been using the local shop for years and the price value ratio on most goods has been ok. Recently I have noticed that a lot of the goods don't display a price and those that do are more expensive than shown when they go through the till at check out.. On each of the last three visits I have queried this; the latest being today when 3 of the 5 kitchen cleaning items I wanted were: £2:26, £1.49 & 74p more expensive than that displayed on the shelf. Today I was unconvincingly told prices had gone up and they hadn't got round to updating the prices displayed. Surely they should sell at the price displayed, but no, it was a matter of take it at the till price or leave it. Needless to say I chose the latter. Also may I point out that when items are scanned at the till the customer cannot see the price being rung through. Just be wary, especially of the smaller items. Very disappointing..”

Helpful Report

Posted 2 years ago

“I appealed against a parking eye ticket as advised by the person in The Range Wigan however today advised that its been refused and as a good will they will only charge me £20 if I pay within 14 days It said to send a copy of my reciept and didn't have it so I sent a copy of my bank statement as proof but they said they had no evidence. 60 and 61 we are and went to have a walk around and something to eat in the cafe and get a fine because I went over by 30 mins but I was in the store and its so wrong to tell us we can't be in there for more than 2 hrs we were probably in the cafe an hour . I was going to contact The Range head office but maybe as a goodwill gesture they will send me a gift voucher for the stress its caused and the time taken to appeal to parking eye who just spend there time ripping people off. Plus in addition I was annoyed at the question had a got proof of purchase so not only could I only shop within 2hrs I had to have purchased something but even taking time to appeal and providing proof of purchase my appeal to the parking fine was lost.”

Helpful Report

Posted 2 years ago

“I will never use or recommend the range! I ordered a chair and it was faulty, I had to send pictures and a video to prove that it was not in good condition. they sent out a second chair that had the same issue. after both chairs where collected in July, I have not received my refund! after making multiple calls I still haven't received my refund because their accounts team are having issues with refund. No one seems to know what's going on. to make matters worse every single person I speak to cant speak English very well so we have a language issue!! AVOID AT ALL COST. DO NOT USE THE RANGE ONLINE SERVICE”

Helpful Report

Posted 2 years ago

“Half my order came 2000 I spent on garden furniture they offered ten per cent if I kept the order when the biggest item the three seater never came or the glass table customer service is apauling plus they sent me someone else’s order which I sent pictures”

Helpful Report

Posted 2 years ago

“Sent a picture 3 weeks ago with my brocken parasol still know reply only had it for 6 weeks”

The Range 1 star review on 24th September 2022

Helpful Report

Posted 2 years ago

“DONT EVER buy anything online from this appalling company . Because if you get an item that is faulty (like mine) you will be charged to send it back .. I was charged £35 to send a faulty treadmill back .. they are a joke of a company.. SHOP elsewhere or it will be you writing this review.. thieving scumbags !!”

Helpful Report

Posted 2 years ago

“Wanted to return rattan furniture due to it being faulty. I've waited in on 6 occasions 7am til 7pm but noone has showed up. Will go to ombudsman now. Absolute joke of a company. No manager will speak to you. Would never buy of them again..”

Helpful Report

Posted 2 years ago

“Received a faulty item and was told to send a video to prove the fault and I would then be issued a refund or replacement as that was enough proof. Did what I was asked but never had any response so I contacted The Range again to then be told they won’t help until I return the items first! Items basically went in the bin and I went shopping elsewhere for some of a good standard.”

Helpful Report

Posted 2 years ago

“maybe a little unfair, this is more of a range plus issue, ordered a chair for £200.00 terrible quality, wanted to see before i purchased but not able too none in the shop online order only, it came very quick but terrible quality and very uncomfortable more like sitting on a park bench than a £200.00 chair, tried for hours to reach someone on the phone, no idea how to return it, will never purchase anything on line from them. just to add, the pictures of the chair make it look plush and comfy but its just cheap tat.”

Helpful Report

Posted 2 years ago

“Do not buy any Rangeplus items as you can't return to store and I found trying to return a damaged item impossible. No return label, in fact. no paperwork at all sent with item. To phone you can be on an hour and no one seems to be able to sort it out by email...nearly £40 lost. Please don't buy”

Helpful Report

Posted 2 years ago

“Ordered a wardrobe on 5th Sept, delivery promised 7th Sept... 2 weeks later and 7 emails to customer service still no sign of item or refund... They happily take your money and promise delivery in 2 days but fail to deliver the goods. Customer service is laughably non existent.... Would leave zero stars of possible!!!!”

Helpful Report

Posted 2 years ago

“Waiting over a month for our order, called 4 times and get told the same thing, they will chase it up!! Get passed to at least 4 people saying the same things before one decides to either help or put the phone down on you, not impressed.. will not be ordering from them online again.”

Helpful Report

Posted 2 years ago

“I have been on here about the range before but if I go back to the last reveiw its that long it could confuse the Range custmer sevice so I have in this review, made it so easy to understand a 10 year old could work this out You have to answer the range emails through Zen desk who asks how many employers you have which i do not have im over 70 and retired , then you get adverts all over your laptop and a trogen virus was removed by my antivirus, so i can not answer back to the range e-mails .My problem is the range do not want to know, my first delivery was made with a delivery firm and part of my order was missing it was broken so it wasnt delivered , this was a coffee table my second and 3rd was a different delivery company again. order for 2 coffee tables were cancelled, from my second order. and changed to1.. got the 2 cancelled the 1 ordered havent recieved, and the 1 missing hasnt been received ,that makes 2 which I wasnt refunded for and if the range checks my total of coffee tables on orders it was 6 I received 4 , i have clocked up over 30 hours on the phone with getting nowhere ,life is short when you get past 70 , are they going give me those hours back , are they going to compensate me for the stress caused. no of course they are not. I have now gone to my bank and oppened a dispute more time wasted yet again, yes a 9 year boy can take away 4 from 6 why do the Range not understand Will follow up with any further results so you can get an insight to the problems you could”

Helpful Report

Posted 2 years ago

“bought two colron refined wood dye priced at 9.99 each but at the counter they charged 13.00 each even though the price on the shelf was 9.99 .Day light robbery”

Helpful Report

Posted 2 years ago

“We ordered a three piece Mosaic bistro garden set with a three to five working day order in place, ready for a pre wedding barbecue. We ordered it on 5th September 2022. Order number W11246437-1A-V. As the day approached we received a dispatch notification but nothing appeared. We went to the Range in Derby to enquire but two managers couldn’t tell us where the items were. On calling the Range online they couldn’t identify where the item was, Arrow XL were also unable to tell us where the items were. As of today, 14th September nothing has arrived despite hours of calls and emails and it’s so annoying. A very disappointing experience and I shall never be using this company again.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews