The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look at your reviews. You need to up your game. Terrible service. I have never been treated so bad by any company ever. I put a review on another page but you really should be ashamed of upsetting so many customers.”

Helpful Report

Posted 1 year ago

“Was intouch same day of delivery sent furniture back as missing bits customer service would not help as through rattrix they sell for took me 5mths for refund had to go through bank to get it while very poorly,as I had proof of everything disgraceful way to treat customers”

Helpful Report

Posted 1 year ago

“I ordered a Rattan furniture set. I got an email saying it had been despatched to the courier Arrow XL and they'd organise delivery. I called Arrow XL, they denied receiving the order - I then called The Range who said Arrow XL were lying (yes that's right, the customer service team called their couriers liars) and that Arrow XL did have it. This made me feel uneasy and I asked to cancel my order, I was assured this was done and I'd receive an email confirming that my refund had been processed. No email was received, I called again to be reassured the refund had been processed and they said it had and to not worry. 1 week later, my £400 hasn't been returned. I've called again (4th time) and been told the refund wasn't processed (despite calling twice the previous week) and that this time they would process it but it'd be another 5 working days. Will I ever get my money back? The customer service team take no accountability for false promises - never had such a bad service with a company or felt the need to write such a negative review. I'd advise The Range to listen in and audit some of their customer service calls. Don't order online from The Range!”

Helpful Report

Posted 1 year ago

“I found just what I was looking for at a reasonable price. Great I thought I'll order it. It was delivered and while unpacking it I discovered there were no fittings so I could not put it together. Damb I thought now I'll have to try to contact them. Eventually found on line contact form so I completed it and submitted it. Heard nothing so after a week I rang them and eventually got through to Kenya. She asked me to take pics of the parts received and the fittings not received from the instruction leaflet which I did and emailed them to her. After a few days I had heard nothing so I emailed Kenya for an update. It can't be that difficult to post out the fittings I needed. No response..... nothing not even an acknowledgement from her just a really annoying auto email which serves no purpose what so ever. Customer service is non existent. After about 2.5 weeks I'd still heard nothing so I emailed again and this time I received a rather inane email thanking me for my patience telling me they were waiting on the supplier. Well it's now over 3 weeks and still nothing to update me so I've bought fittings myself and what I thought to be a reasonably priced table has turned out to be rather expensive. I will never buy anything on line from The Range again. As I write this review I am still waiting to hear from them....”

Helpful Report

Posted 1 year ago

“No txt or email about delivery date and its been 10 days now and my item is still at the couriers warehouse not delivered - every time I call the Range I get a different story and they have been most unhelpful indeed - there is no way to contact the courier company and I have no idea if I will ever get my item or if its been lost. Was promised a refund on the postage for the inconvenience yet that never happened - customer service is appalling and no one seems to know what is going on or even care - will NEVER buy online from the range again as spend £130 on a water feature that I still dont have and just keep getting told to wait longer - they continue to hold my money and I have no item”

Helpful Report

Posted 1 year ago

“Purchased a BBQ from the Torquay store. Found it leaked fat on the first use, when I returned it to the store I was informed by a supervisor that as it had been used it could not be returned. This is interesting take on how you find out an item is faulty. The manger was called who was very arrogant and argumentative, said that 3 burgers had too much fat, I had used the wrong fuel, which was supplied by the Range. He was very argumentative and said he would do nothing about it. I was told to contact customer services. They said they only deal with online orders and advised I complain through the website. I received a reply after a week telling me to send it to another email address. I then sent it to that address and got a scripted reply stating they will be in touch as fast as possible. It is now over three weeks and I have had no updates, despite asking for some by email. You cannot speak to anybody in person as I was informed the Customer Care department do not have a phone. I have a decking that has to be repaired due to the grease stains and a BBQ that is faulty and potentially dangerous and no help from The Range who supplied it. My only hope is through the small claims courts. I have given one star as you cannot give zero.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THEXRANGE ONLINE!!! THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED TRYING TO RETURN ITEMS. THEY KNOW EXACTLY WHAT THEY ARE DOING AND HOW TO MAKE IT AS DIFFICULT OR ALMOST IMPOSSIBLE FOR YOU TO RETURN ONLINE ORDERS!!! I AM STILL TRYING TO GET ITEMS RETURNED TWO WEEKS IN. YOUR LUCKY IF YOU EVEN GET A RESPONSE, LET ALONE DEAL WITH A SIMPLE REQUEST! TRADING STANDARDS NEED INFORMING BECAUSE THEY ARE NOT PROVIDING A SERVICE THEY PROMISE THRIR CUSTOMERS!!”

Helpful Report

Posted 1 year ago

“Don't order online!!! I have had nothing g but issues into trying to return an item through their third party, I am now two months on at trying to return my item, still no avail despite continuous calls and emails avoid at all costs!!”

Helpful Report

Posted 1 year ago

“To shop in store is never a problem but online from their third party sellers is horrendous! 2 years ago I bought online and had an absolute nightmare just trying to return a damaged item that I eventually had to go in store to complain and they refunded even though it was a third party seller. I swore I'd never order online again, 2 years later I stupidly ordered online again and I am now asking myself why why why. Ridiculous return charges, damaged boxes, one item arrived partly broken, another arrived today totally wrong item. Things happen, I get it but my order's have been consistently a nightmare. Customer service on the telephone are friendly and helpful, by email is awful! Back and forth asking stupid questions time wasting when the issue is completely straightforward. I can't bare big companies who's customer service is this level of poor there's just no excuse. Every time I've ordered it's caused me nothing but a headache, there definitely won't be a third time.”

Helpful Report

Posted 1 year ago

“Disrespectful staff with inflated opinions of themselves. Rude, unhelpful and discriminatory. I made the mistake of popping in to buy an essential I knew they stocked. Big mistake, you don’t go shopping to be profiled by the pasty faced Karen working tills, accused of theft with no evidence. The utter lack of tact or politeness while being attacked for simply shopping is proof of the complete lack of class evident in the staff members of this store. Shop elsewhere, you can find the same pointless tat online.”

Helpful Report

Posted 1 year ago

“The owner has made billions out of idiots like us who just want to support there business NEVER AGAIN counter service does not exist DO NOT SUPPORT THIS COMPANY”

Helpful Report

Posted 1 year ago

“Customer services does nothing for you. Every item I've bought is faulty. And delivery is dia . Says Thurs arriving .I'm still waiting Saturday. I rang and nothing get done. Delivery company is rubbish give you time slot and don't turn up 😡. No more ordering from the range.”

Helpful Report

Posted 1 year ago

“I recently purchased LED lights for my balcony and some minor items all delivered well except for dresses I purchased from you that came from Jaoyeh.com they are scammers I paid for 3 but got 2 dreadful the items I received are fit for the bin, not even charity ! Why are you selling these and why do you refuse to accept responsibility (under the Consumer Act) for them, you are responsible for everything you sell. Your customers are pay the price.. it's not fair and it's not right. I shopped with you before but never again shame on you ....”

Helpful Report

Posted 1 year ago

“Useless! Ordered an item for a confirmation email, they said delivery in 8 days……7 days later got an email to say the item had been dispatched waited another 7 days. Called twice. The first time I was told it was stuck in the warehouse the second time They told me it had been sent back due to damage! Never even received the item, offered me a refund on the p&p. Anyway, after asking for a refund I got one (was told it would take 3-5 working days) Never ever again I will order from the range.”

Helpful Report

Posted 1 year ago

“This is a disgusting company who have ignored consumer rights and their own terms and conditions and I will be taking them to small claims court for my costs. DO NOT PURCHASE FROM THE RANGE!! the item cosy £100 and with an annual turnover of millions I have been emailing for months to resolve this, take your business elsewhere.”

Helpful Report

Posted 1 year ago

“Ordered and paid for 2 recliners but only one was delivered. Arrow XL informed me that one had been cancelled by The Range?? After over an hour I finally got through to Customer Care and was informed that the item was damaged, I was then put on hold which lasted ages and i finally hung up. God knows how much my mobile bill will be! I went to the local store but they said as I'd ordered this myself they couldn't get involved. Their own customer care team wouldn't even discuss the problem with them. I've had to send an email asking for an explanation, at no time did The Range contact me about this. I've paid nearly £400 for these recliners and if I decide to return this item I'll have to pay for that too. Terrible service.”

Helpful Report

Posted 1 year ago

“people, please don't buy anything from this company! They will not deliver the goods to you! customer service will not help! and they won't refund your money either! don't be stupid there are many other companies that are definitely more reliable”

Helpful Report

Posted 1 year ago

“Tried to hire a rug doctor, but i mistakenly put my mums address down because that's where i was going to use it there. But staff said because the address didn't match my address on my licence, they literally threw me out of the shop. I tried to tell them it was just a genuine mistake. Manager came out and forced me to leave the store while shouting at me. I asked her to calm down and she said i was making a scene. This happened on Thursday 29th June at Aintree store, Liverpool..”

Helpful Report

Posted 1 year ago

“I recommend you shop elsewhere I ordered and paid in store for 2 balcony sets on 17th June I did not receive any receipt or confirmation text / email, nor did I receive any order number On 25th June I had to go to the store and was given a tracking number and Head Office number. I called Head Office on Monday and told my items woiuld be delivered on Wednesday 28th June . I had to book a days leave from work at short notice , my employers were not happy. I waited for the delivery and phoned the courier only to be told the item was being delivered on Thursday I explained my problem and they said they couldn't change it. I phoned The Range customer services and said because of very poor customer service I wanted to cancel my order. I was told this would be done and I would receive a full refund one they receievd the items back from the courier. I asked how long that would be and was told he'd contact the courier and ask for the items to be returned to them. Today I got a call In Work saying the courier was outside my house trying to deliver the items . I called customer services waited in a queue and got cut off when I gave in my name I called again and asked to speak to a manager I was told the manager does not speak to customers I explained my issue and have now been on hold for 20 minutes. This was during my half hour lunch break . I would never recommend using the range their customer service is at best abysmal”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever received! Lost over 6 hours on several calls to customer service 'helpline' which ironically offers no help at all. Several emails sent with no responses and now filed a complaint...yet again no reply. They now owe me over £700 in refunds for 3 returned orders (returned due to damaged/missing/poor quality parts) 1 order was not even delivered as I cancelled it prior and they still owe me refund for this from 3 weeks ago. This whole debacle has gone on for several weeks with nothing resolved. Never shop there again and advise you to avoid at all costs, they sell rubbish quality items and the service is absolutely appalling.”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,082 reviews