The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

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“This is my experience of ordering from The Range: place order, wait, think of the current crisis and wait some more, then polite email - no reply, call - no answer, another email - auto responder now says emails aren’t managed, call and wait for over 1hr - no reply, send an email again just in case - nothing, open up a PayPal dispute - no reaction. I will wait out the PayPal dispute, and otherwise see what options are available via small claims court simply because no company should behave like this. I couldn’t say strongly enough, I wouldn’t order from The Range and it seems as though something quite wrong is happening with them.”

Helpful Report

Posted 4 years ago

“Ordered six garden pots only three where not broken, can not get hold of anybody at customer services to sort out . Don’t deliver if there nothing in place to back up disputes”

Helpful Report

Posted 4 years ago

“Paid over £100 for a mirror which was due to be delivered on 23rd April. The van arrived minus our order. Can't get through to customer services which of course is charged by the minute. This feels like theft.”

Helpful Report

Posted 4 years ago

“Horrible customer service. At the moment they have this queue system in place with poles and tape around, no one was standing in line to go in and there were 2/3 groups of people who had lifted the tape and gone under past the poles. We decided to just do the same as it didn't seem any point of walking all the way around when people are just walking under anways as there's no one else waiting. As we get to the door the person working at the door looked at us and made a snide remark about jumping the queue. He didn't say it to the 2/3 other groups who had done exactly the same as us a second before. Ethnic minorities are treated horribly by staff. On my way out of the store I saw another group had done the exact same thing we did, the person working at the door did not say a word to them. Lucky they weren't minorities. The girl at the till wasn't very welcoming either and it felt like she was chucking our items to us, almost as if she didn't want to be there and didn't want to serve us. Absolute horrible customer service. They're a disgrace.”

Helpful Report

Posted 4 years ago

“I ordered something online and it has been over a month now no sign of delivery. I have contacted everyone i can think of and not one single person can help. I have lost my money as a result. Extremely disappointing and never again will i shop with the range. I would advise everyone not to do online shopping.”

Helpful Report

Posted 4 years ago

“I would give minus stars if I could. The Range has given ArrowXL the wrong address even though my correct address is on the order email from The Range. I cannot email them and their customer service number is permanently on hold. Do not buy from this company!”

Helpful Report

Posted 4 years ago

“Went to the willenhall store and was so impressed with two managers (Julie,Matt) came out to the queue to make sure everyone was alright, they saw a very elderly Asian man who had trouble standing they asked us all if we had any issues with him moving to the front of the queue and of course no one did, they then got a trolley cleaned it for him and let him in the store, how FANTASTIC this is in this horrible time, they then can out to thank us for our kindness and patience, these two deserve a round of applause, fantastic management!!!!!!!”

Helpful Report

Posted 4 years ago

“Yesterday I placed my first ever order with the range and then realised that there are few other companies offer cheaper price for the same item with free quicker delivery, so I decided to cancel my order and phone the range’s customer service 3 times today (within the hours given on their website), every single time I was on the phone for more than an hour still there was NO answer!!! I have attached a picture of my phone which shows the time I was on phone! That was just one time, I phoned them 3 times today, there isn’t another number to phone or any other way to cancel the order, ridiculous!!”

Helpful Report

Posted 4 years ago

“Trying to look for some craftmania bead selection I've had before. I went through 15 pages of arts and crafts and all I got on every page is. Sold out, sold out sold out. Craft department shelves must be empty.”

Helpful Report

Posted 4 years ago

“Would i order again from The Range. Don't think so. Place an order on the 10th April and was informed that there would be a delay on the delivery due to Corona. I can live with that. When it did arrive the delivery man left the boxes at the front door. One of the boxes was burst open and when i went to assemble it one part was missing. Sent an email and the reply was phone the company. After 20 minuets you get an answer.What they wanted was a picture of what was missing. Duly sent an email with said picture and the reply was phone the company. Another 20 minuets or so later i got an answer. Operator looked into what i was looking for and said the part would be dispatched. Now we are into week three and no part. So i think this is as good a reason as any for not purchasing again from this company.”

Helpful Report

Posted 4 years ago

“Ordered a bed sheet from the Range. Received a Bird House! Went on the website and its very difficult to find out how you return an item. Eventually I found a number to ring. Tried a few times to ring but was left on hold. There was an email address you can send pics of damaged items to but nobody ever responded. Eventually got through to an impatient member of customer services who told me to go to the store. Drove to the store with my bird house. Man at the till couldn't believe so told his colleague who told her supervisor. After the story was told over and over I still didn't get my refund. I got given a number and email address! Went back home and emailed. Got a reply saying this email address not being used anymore. Phoned the number, on hold for an hour. Eventually customer services answered. Explained the situation and he said he would issue my refund. I between taking my details he hummed a tune to himself... Eventually he declared my refund would come through. I said can I have an email confirmation. He said you will get it once the refund is processed. Refund still hasn't arrived. Its never going to arrive is it.... Tried to make a complaint. Nowhere on the site for doing this. One of the worst companies I have had to deal with. Will never shop there again.”

Helpful Report

Posted 4 years ago

“Reading other reviews I am not the only one! This does not make me feel better NOT RECEIVED ORDER W-85249663 PLACED ON 21/04/2020 Richmond Deep Six Drawer Chest – Cream & Pine £159.99 I find I have no other choice but to write to you to inform that my Item Richmond Deep Six Drawer Chest – Cream & Pine £159.99 has not been received. I have rang 03450267598 numerous times and been on hold for 90 mins each time and at vary to different times i.e early morning, afternoon and late afternoon to no avail & costing me a fortune using my mobile no one ever answers. I have been into your Blackpool store twice to ask about my missing item each time there has been plenty of staff but no one willing to help as they say no one picks up the phone for them either. Customer service person at counter says she wouldn’t advice anyone to order on line! I realize we are in unprecedented times but Customer service for online customers is shocking! Please can you arrange for my item to be delivered forthwith or refund or both. Sent letter to head office”

Helpful Report

Posted 4 years ago

“I have ordered products from you 10th April. Have not received them. Spent hours trying to get through to you by phone. Not really executable. Should be a way of communicating with people.”

Helpful Report

Posted 4 years ago

“Why have you taken 619 out of my bank account for goods that were ordered on the 24th april and says on your websitethat it is still processing. Utterly disgusting. Cannot getnhold of you on the phone been trying for 2 weeks. Will never buy anything from you again. Should not even be 1 star”

Helpful Report

Posted 4 years ago

“I would give zero stars if I could. Placed an order nearly a month ago and heard nothing and is an impossibility to be able to speak to anyone or any kind of contact. Would never order on line again with this company.....disgusted”

Helpful Report

Posted 4 years ago

“Still waiting for my order made on the 31/03/2020 no answer on phone, no email address, says its been dispatched and should receive 7th April. DHL can't find it and all it says is it has been delayed contact the range! Ha that's a joke. They have took my money and delivery money. I understand we deliveries are taking a little longer due to the coronavirus, but this is well over a month now. Won't ever use this rubbish company ever again. They are not fit for purpose.”

Helpful Report

Posted 4 years ago

“Placed order and payment taken. Received email to say order would be received on 5th May (16 days after ordering) Tracking never updated just stated “processing” Recieved an email on 4th May to say my order would be delayed, but not to worry as the items were allocated to me. Next day another email to say one item was out of stock. No mention of delivery date. I decided to phone them as it also said I wouldn’t be charged for them, but payment was already taken? 30mins waiting to get through only to be told FOUR out of the Five items I ordered were out of stock!?! So much for them being allocated to me. I asked for the order to be cancelled. Now the wait for a refund. Luckily I pay by PayPal if possible, so can go through them if The Range don’t give me my money back.”

Helpful Report

Posted 4 years ago

“Ordered a patio set on 20th april cost of over 600 hundred pound; Two weeks later it says they are still processing the order' Cannot get hold of them at all on phone. Took the money out of my account straightaway. Terrible service. Will never use them again. Would give it no stars if could. The range have not contacted me at all neither. This is a lot of money here”

Helpful Report

Posted 4 years ago

“Item arrived smashed and have tried multiple ways to speak to someone and can't so now I have an item we cannot use or return as 1. It was bought online and 2. Isolation means I can't visit the store! Customer service is shocking. They don't answer the phone. Their online chat say they can't help, just to email the photo then ring in 2 hours time, which I do but again no one answers. 30 mins on hold and no one answered. Tried escalating the complaint but no one replies from that email either. Wrote a bad review on another site and the range responded saying to pm their Twitter page and they would sort but as soon as I sent the photo they stopped responding on there too. Initially I wasn't even complaining. I just wanted to know how to deal with the smashed product. Post it back? Keep and have a partial refund? I don't know. But I will be taking this further as soon as this isolation is over!”

Helpful Report

Posted 4 years ago

“I ordered a garden set that was due to be delivered in 1 week. Four weeks later there is no delivery and no money returned. Tried every avenue to contact them and yet no response or able to get through. Completely shambles. Never again will I order anything from here.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,134 reviews