The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“My delivery still has not arrived. Not happy with the service.”

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Posted 4 years ago

“Typical of all other bad reviews on site Delivery date passed with no contact or tracking updates, tried ringing no answer. Had day off work yesterday awaiting delivery, still no updates following day First time ordering from Range, will definitely be my last. Awful company for device, contact and customer device, Do not use Go else where”

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Posted 4 years ago

“lol awful, just awful, soon to say bye bye i fear, wave goodbye to your money too”

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Posted 4 years ago

“I ordered items & was told they would be delivered on 3rd April this has passed, no items tried to ring them but just keeps hanging up phone on me. sent email says they are not using that email anymore. this company are rubbish I will never buy from them again”

Helpful Report

Posted 4 years ago

“Reading reviews seems like we are all experiencing the same problem I also ordered on the 26th March I received order confirmation email and money has been cleared in my account but no sign of order due 2nd April. No email updates. Today I have tried email customer service but no email address for them website no help at all, I've rang twice and been on hold for 20 mins both times. Things I appreciate are difficult at the moment but these were gifts for 11th April and I'm starting to be concerned now.”

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Posted 4 years ago

“I understand that the way everything is at the moment that their are difficulties and orders will be slightly longer than expected but having ordered items from various other online stores, received them but still waiting for The Range order that was placed long before them. Its now past the delivery date I was given. The website is not good to navigate, having tried to contact them, I was told to call back later and when trying to cancel my order there is no way of doing that. I'm no the first to have ordered something from yourselves online and not received the items. Really disappointed in your online ordering system.”

Helpful Report

Posted 4 years ago

“Purchased some Christmas lights in November, which I then had on the exterior of my house over Christmas. These are icicle lights and the packaging clearly states for indoor or outdoor use. During use, the plastic icicles filled with water and stopped working, so I returned them tom the Aldershot branch for a refund (with the original receipt and packaging). The 'duty manager' refused to refund them, stating the store manager had said that all Christmas items (faulty or not) were subject to a 14 day refund only. Any exceptions had to be authorised by the store manager himself. Returned and saw the store manager who also refused to refund them as 'they must have been misused' tho quite how hanging them up outdoors for a few weeks is 'misuse' is beyond me. He didn't even bother to look at the items himself. Long story short, I'm currently going through the small claims court to obtain the refund that I'm legally entitled to, a claim which they've even decided to contest! Not quite sure why they think they are exempt from the laws of the land, but there we go. SERIOUSLY, DO NOT GIVE THIS COMPANY YOUR MONEY, IF YOU HAVE A PROBLEM, IT'S ENTIRELY LIKELY YOU'LL HAVE THE SAME ISSUES OBTAINING A REFUND THAT I'M HAVING. AVOID AVOID AVOID!!!”

Helpful Report

Posted 4 years ago

“Ordered online not estimated delivery date given at time of placing the order. It now says the estimated delivery date is the 2nd April which has already passed. Payment has been taken - no other communications from the range, and tried to call them to be left on hold for over 25 minutes each time. Sent an email to the only email address I could find to get a response saying this is no longer monitored and to use their online contact centre. This includes a FAQ section and telephone number but nothing else! Terrible service and I will never be ordering anything from them again. I now have to wait and see if it shows up and if it doesn't will have to claim the money back from my bank.”

Helpful Report

Posted 4 years ago

“Disgusting customer service my sideboard arrived damaged and I was treated like a criminal.”

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Posted 4 years ago

“Received a sideboard damaged and customer service couldn't care less I've been on the phone over 1hr and been cut off so I'm back on the phone trying to get my money back what a terrible company”

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Posted 4 years ago

“Ordered online 3 weeks ago, online tracking says it is with XDP not arrived, you cant get hold of them to ask where it is. Spent 50 mins listening to adverts then it cut me of, no replies to any email, or tweets. If it doesnt turn up by next week will have to charge-back on my credit card.”

Helpful Report

Posted 4 years ago

“Ordered online last week 26 March still no delivery notice and no idea when the order has come yet they have taken the money. Tried to call customer services and was left holding on the line listen to their own adverts. Complete waste of time understand there is delays but no communication about where my order is and with money taken, I have been put off from ordering on their website or bothering with them. Don't bother ordering online you won't get your order but they'll happily take your money!”

Helpful Report

Posted 4 years ago

“I am trying to ring customer services as i have an issue with a product i purchased from you. The phones ring out and keep you on hold. It doesnt say that they are temporarily closed and that you are wasting your time holding on for someone to answer your call”

Helpful Report

Posted 4 years ago

“Due to inadequate description of product on the website I inadvertently ordered the wrong size of photo frame. To return it you have to telephone customer services (spent 15 minutes on hold) who tell you to send a photo of the product via email then wait two hours and telephone again. I have now been on hold for more than 30 minutes and still waiting. What an extremely poor level of service, never encountered by any other online retailer before. I will NEVER EVER use their online service again, especially when there are far better online companies available.”

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Posted 4 years ago

“Staff were rude and offence. I work for the Nhs and I was treated so disgusting today by the lady with the glasses on aged around 50plus. He pushed me and very verbally abusive. I work 14hr shifts and only asked if the had a set of curtains and then Iwas pushed out of the shop! She was horrible and scary”

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Posted 4 years ago

“I went to the range in erdington today and bought a few things and the lady on customer service s had a awful attitude and was very rude so went be shopping there again”

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Posted 4 years ago

“This may not be a customer review which are bad enough by the way, this is about general cleanlines and customer and staff safety”

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Posted 4 years ago

“Disgusting customer service, bought wrong size curtains by mistake, tried to return them. However just because the plastic wrapping was a little bit ripped, rude girl at customer service desk refused even exchange, didn't even ask for money back, tried to explain that had just been decorating my mums bedroom for her to come out of hospital with terminal cancer, heartless girl just sneered in my face and said rudely it says on receipt cannot return if package is torn! Disgusting attitude, How pathetic!!! Money grabbing company making millions, quibbling over a bit of plastic packaging, you should be ashamed of yourselves!!!”

Helpful Report

Posted 4 years ago

“Worst Customer Service I've ever received!!! I'm onto my second damaged delivery and still going backwards and forwards after 3, weeks, via email, as they are unnecessarily asking for more and more pictures!!! They refuse to call you, tell you that a manager is unable to speak to you and advise that they don't have to take the ombudsmens advise if you refer your case!!! Seriously, don't order from The Range.. There is much better quality furniture and much better customer service elsewhere.”

Helpful Report

Posted 4 years ago

“The glass items I ordered for my wedding were packaged in a single piece of paper and almost all of them were smashed. I emailed a photo to customer services and left a complaint and no one got back to me. When I finally decided to call I was told they weren't going to do anything as it had been over 30 days. I had contacted them and left a complaint within 30 days that they were too lazy to follow up on. So they will not refund the items that THEY broke because THEY packaged them poorly. The customer service operator came across as rude and blunt. Will NOT be shopping here again. I would've given them a 0-star rating if I could. Terrible company with no care for their customers AT ALL.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews