The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The range plus online customer service and returns procedure is diabolical ! Still waiting for refunds on two items over £110 owed to me . They don't supply you with return addresses , really not good . Will never use them again online . You can't return goods to the address they sent them from , yet dong give you any other information .”

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Posted 1 year ago

“Dismissive customer service. Told in store delivery would be 5 days. 5 days later not even an email or text to book a slot. Called and just told no it’s not ready yet darling and hung up on. Awful”

Helpful Report

Posted 1 year ago

“I ordered a hot tub via the range and also paid an extra £20 for delivery…I ordered it on the 11th May and still havnt Received it, after hearing nothing and having to chase my order yesterday I’ve had a notification that it’s finally being delivered on Monday which will be the 22nd May, 11 days from order to (potential) delivery is very poor, especially considering I paid £20 extra for delivery, I should have brought it from Amazon who offer a next day delivery service for free. Lesson learned!”

Helpful Report

Posted 1 year ago

“Despite huge amount of bubble wrap in a large box. Tins of cat food were all badly dented”

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Posted 1 year ago

“Same old story dreadful customer service. Not response to emails waiting on phone for an hour. To then be fobbed off with excuses. Brought a spa pool on line paid for express delivery 3 days later no response different explanations the most recent is they are waiting for all parts to be assembled! It's in one box from supplier. It's turns out the webpage states your express delivery starts once the item has been dispatched from thier warehouse which takes 5 working days then you have to wait for the item to arrive at the currier warehouse before they process it. I've been told another week or so after that. What a con once they take your money they don't care. Nothing express about that why are we charged £20 for express delivery Mr Hawkings”

Helpful Report

Posted 1 year ago

“Bad customer service, make it really difficult fir returns poor quality goods.”

Helpful Report

Posted 1 year ago

“On phone holding for 2 hours. Company Email contact 'form' glitchy plus 4 days minimum to reply! Confusing & conflicting emails from The Range before attempting to contact them. Part or whole order cancelled by the Range because couriers won't carry heavy items to my postcode. It was Bark clippings not furniture!”

Helpful Report

Posted 1 year ago

“Awful customer service! I was never informed that reclining sofa would come in a box and needed assembly, as an elderly lady living alone, this is not on! Still waiting delivery of chair orderd at same time after 3weeks no sign of it! Must be worst company ever for customer service!”

Helpful Report

Posted 1 year ago

“Nothing went wrong,it was the delivery cost,almost £10 for an item that was £7.99,no option to pick up from the store,had waited months for a picture frame to come back in stock to order it,think its inflated,will not order from this company again.”

Helpful Report

Posted 1 year ago

“Expensive product, terrible quality and poor, dismissive customer service.”

The Range 1 star review on 12th May 2023

Helpful Report

Posted 1 year ago

“If i could leave minus stars i would! Ordered 2 weeks ago and no goods have arrived. Tracking links for the goods even state that the goods have not been handed to the courier and that was 2 weeks ago,! No help via email or Twitter, phoned and was told i could not cancel as goods dispatched, DESPITE THERE OWN TRACKING STATING GOODS HAVE NOT BERN GIVEN TO THE COURIER!”

Helpful Report

Posted 1 year ago

“Where do I start. Bought a New Hampshire Patio set and payed extra to be delivered in 5 days. When delivery date came from them it was 12 days after order. On day of delivery the van broke down.(we was the last delivery and it broke down then. Hmm) New delivery date was a week later and finally got delivered. Started unpacking and one of the backs was bent and damaged. Phoned Customer service and was on hold for 2 HOURS and 10 MINUTES. Had to pack it back up and wait for another 1 to be sent out which was another 2 week wait. Came yesterday and started putting it together and found that it had wrong parts in (the sides have been duplicated and 0ne doesn't fit). Phoned customer service up AGAIN ( was 2 in line and still took 45 minutes to speak to someone) and they told us we need to take it all back down and repack it and they would replace it AGAIN. The customer service from The Range is Shocking. If I was you I would go somewhere else because these people don't care.”

Helpful Report

Posted 1 year ago

“Customers service absolutely appalling after 10 days of asking for a date for after failing to deliver on the date they choosed or a refund our bed and ottoman turns up on a rainy sat night out of the blue with one person and my 64 year old husband is expected to help unload from the van it's in with the one person driving the van . No way should someone be delivering good of that weight by themselves. Shambles! Only thing they was good at was placing the order and taking your money. Head office got no authority to give refund apparently can only push buttons and put you back to customers service whom also wont help or even answer you can only give people the run around .”

Helpful Report

Posted 1 year ago

“I would give them zero stars if it were an option but it isn't. Appalling customer services. Placed an order and paid £9.95 delivery fee for a 3 day delivery slot. Over a week later, no delivery, no refund, no customer services can help me. On hold at this present time for one hour and 2 minutes so far. Started off at caller number 32 - now caller number 16. How can they continue to accept orders but not fulfil them and refuse to offer any assistance and make it so difficult to obtain a refund. This is my second bad experience. Should have learned my lesson first time”

Helpful Report

Posted 1 year ago

“Probably the worst ever customer service. 3 day delivery promised on website....... still waiting after 2 weeks. Spent 50 mins on hold and then speaking to various departments to find out whats going on. in the end the Customer Service Assistant just gave up and said, "sorry there nothing we can do" and that was it. When asked to speak to a Manager was told, "sorry they wont speak to Customers!" Oh well, lessons learned, customers vote with their feet, so that will be last order ever with The Range.”

Helpful Report

Posted 1 year ago

“Ordered a garden bench plus delivery and received a delivery date. It did not arrive. Chased up Customer Services. About a fortnight after the due delivery date Range says out of stock YET our local Chichester branch has them. Have asked them to deliver or will issue proceedings”

Helpful Report

Posted 1 year ago

“ordered a cantilever parasol which was not complete when it arrived. Now cannot get in touch with anyone, stores are useless and you will be about 58th in line when you ring. DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS”

Helpful Report

Posted 1 year ago

“Worst customer service ever. 48th person in queue. Received only 1 item of a 2 item purchase. 2 weeks of email and still haven’t received my missing item but they have taken my money. I will never buy anything from them again”

Helpful Report

Posted 1 year ago

“On line customers service is shocking.cant get throw to anyone about my order,I have rang the number I was given last count 10 times and always a queue of 30 to people,,TERRIBLE”

Helpful Report

Posted 1 year ago

“My dog biscuits were displayed at £8.99..on shelf..took it to till it was more than displayed..They refused to let me have it at price that was displayed on shelf..Disgusted With Range..Cheltenham..”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,131 reviews