The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the chichester branch and down one of the aisle the store had painted a pillar with white gloss paint, brushing past the pillar my top gets covered in white paint. There where no signs from The direction which we had come (following the covid arrows) it’s only when we looked at the other end of the aisle there was a wet paint sign well away from where there actual wet paint was. Asked to speak to a manager we waited 20-30 minutes where we decided that we needed to join the ever building que eventually after waiting in the que which was less than 2 meters from where the wet paint pillar was the store manager comes out and tells us she’s Not going to do anything and take it up with head office after ringing head office 7 times through out the day each time Waiting on the phone for any where from (15-45 minutes) Why was the signs so far away from the actual wet paint - why was there no caution tape around the pillar if signs could not be fixed near - why where there no signs at the start of the aisle- Would like some answers and compensation for my top as it’s now completely ruined.”

Helpful Report

Posted 3 years ago

“I urge you all not to buy anything from The Range online. They are proving to be the *worst company* I've had to deal with and their lack of customer service is shameful. Having received faulty goods I ordered via their website, I'm still waiting for them to organise a pick up and a refund A MONTH SINCE COMPLAINING. Emails aren't responded to, no one picks up the phone at their 'customer service helpline' (you'll be on hold for more than 30 minutes before giving up) and I've now had to get my local store to intervene (and it sounds like they're being fobbed off too). My local store won't take the goods back as I ordered them online (which seems ridiculous in itself). It's gotten so bad we're now getting Trading Standards involved. Shop instore but STAY AWAY FROM THE RANGE ONLINE - you have been warned...”

Helpful Report

Posted 3 years ago

“I bought a garden ornament online from the range along with delivery almost £100. On receipt of this item we found it broken. I tried to phone the customer care team no answer for a period of two hours, phoned again following morning same no answer. I eventually got an e mail from customer care after visiting the shop in Stockport, but since sending photos of damaged item and getting offer of 10% discount or refund have still not heard from them. I am only giving 1 star because 0 isn't an option. A Hughes.”

Helpful Report

Posted 3 years ago

“I ordered a water fall feature. It arrived smashed to bits. Been trying to get hold of customer service for over a week. No one answers phone or answers emails. Won't be ordering anything again. Customer service none !! Don't bother with this company.”

Helpful Report

Posted 3 years ago

“Absolute crooks. Don't go near this business. Sent an item in a horrendous state and won't accept responsibility and refund. Avoid like the plague. Horrendous customer service.”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Ordered a sofa which came with one leg the wrong size resulting in the sofa being wonky and therefore not useable. We have never been able to reach customer services via telephone as the phone is not answered. I have spent months going backwards and forwards with long emails and we have sent multiple pictures of the problem. Someone eventually responds days or weeks later and we are always told something different. Eventually we thought we were getting somewhere as they said a replacement leg for the sofa had been requested from the manufacturer and then another person says weeks later that we need to reply with pictures of the problem (as if it's the first time I have contacted them!!). I honestly can't believe that a company can operate in this way and leave customers with an item of no use and provide no resolution. I am absolutely appalled and will never be stepping foot in their store or ordering online again.”

Helpful Report

Posted 3 years ago

“When to buy 2 items priced at £3.99 each they tried to charge me £4.99 each the management said I with pay that price or leave shop how rude Nottingham ng2 shop”

Helpful Report

Posted 3 years ago

“Thieves I ordered a bookcase that needed assembling, but they sent me the wrong parts and I only realised halfway through because I only counted the number of pieces before starting, which was indeed correct. Had the item sat half-assembled in my living room for a week until the customer service replied offering a 10% discount. Why would I want to keep an item that has missing parts and is therefore useless? Now they want to come and collect it instead so that they can issue a refund. But turns out said refund does not include initial shipping costs. So according to them I should now be ten quid out of my pocket for a faulty item that I had to take apart and send back. Who in their right mind decided that this was a good enough customer service policy? To make the customers pay for your mistakes? Now I'm ten quid poorer and no furniture. I don't know what to say. Next time I'll just chuck a tenner down the toilet and then flush it. Edit: if you, like me, are keen to support smallish independent business, don't bother. Their items are all made in China anyway. You might as well buy the same stuff on Wish for 1/3 of the price.”

Helpful Report

Posted 3 years ago

“What a shame I can’t give a zero rating, one star is way too many. My biggest gripe isn’t so much the quality of goods or even in store service, it’s the shocking way that staff I know have been treated particularly during the pandemic. It’s well documented that they have abused the “essential shop” loophole by such dodges as installing freezers to qualify as food retailers but having them empty allowing them to remain open selling tat. If you look at their Twitter feed for the last few months everything being punted is non essential, scandalous. Staff I have spoken with get regularly abused by management and bullied incessantly and even get told that sick notes from doctors are not recognised within the organisation. After management ignoring the limits on shoppers during lockdown repeatedly (Google it you will find the Police have been called out numerous times for public safety) the long suffering staff put at risk so callously were told they would get an extra weeks holiday in 2021 as a reward... guess what, they learn this week it’s been withdrawn. Profits have boomed but common decency and respect for employees is non existent.”

Helpful Report

Posted 3 years ago

“My wife ordered a picture, delivered in box, twice size of picture bad damage even frame broken, she rang, e. Mailed twice a day, customer service rubbish, need to get there act together, we won, tbe keeping this picture. Very very dissatisfied. Already e. Mailed”

Helpful Report

Posted 3 years ago

“Went to the metro center store on a Saturday morning about 10am and there was only two checkouts operating and at least 40 customers queueing it really spoilt the shopping experience sadly”

Helpful Report

Posted 3 years ago

“Placed an order this morning. Order cancelled this afternoon, no explanation. I presume it is out of stock but still advertised on the site as in stock. Great customer service The Range - well done.”

Helpful Report

Posted 3 years ago

“I brought a toilet seat five weeks ago and the hinge broke on the seat went to take it back and they said they couldn’t take it back because of Covid I asked them for replacement and they said no by law you have to replace repair or refund within a satisfactory time the staff was very rude”

Helpful Report

Posted 3 years ago

“Been telephoning Customer Care for 4 days twice a day holding on on 40+ minutes and still no one answers. Sent numerous email and again never get answered. One can assume Customer Care is not in their vocabulary”

Helpful Report

Posted 3 years ago

“Not impressed with Worcester Store.Poorly set out takes you a while to find what your looking for and not cheap either. Alot of young staff there and never seems to be any sign of any management. The Tannoy system seems to have got louder and is annoying. Twice now I've picked up things that have the wrong price on the shelf. I live near this establishment and the company is a nightmare. We have to endure noise from the staff working in the loading bay messing about, playing music and one particular individual doesn't know the meaning of quiet.Never see any management overseeing anything. Christmas time had to endure loud Christmas Music which was on at 7 30am one morning and went on until close at 9pm!!! VERY LOUD TANNOY CAN HEAR WITH WINDOWS SHUT!! Deliveries morning noon and night.No respect for residents living locally.”

Helpful Report

Posted 3 years ago

“Carried 2 large lamps round the store for half hour buying other items to match only to find the shelf full of these lamps had the wrong price tag on I wouldn’t have been so annoyed but this happens almost every time I shop in the Rochdale store Staff are unhelpful and just blame each other Shoddy customer service and very very fed up customer Won’t ever go back SORT OUT YOUR STAFF”

Helpful Report

Posted 3 years ago

“Ordered a garden swing march 6th, received email march 10th , saying it was out for delivery , still not arrived, tried to call customer service,in total on Monday I was on the phone for 4 hours , eventually at 5 o'clock ,I spoke to someone , still trying to find where my swing is , very quick to take your money ,but rubbish at everything else ,will never use the range again”

Helpful Report

Posted 3 years ago

“Parcel not arrived. I can not get to speak with customer service team”

Helpful Report

Posted 3 years ago

“Should be a zero rude aragent take your money then leave you cold when you want to return because its faulty”

Helpful Report

Posted 3 years ago

“I bought a 3 tier storage unit when it was delivered it was broken i have been on the phone since last Wednesday they have not answered my calls or email the service I have received is totally a piece of 🦀”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews