The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could give no stars i definitely would, rude shop assistant named lee on garden section, lost a sale because he couldn't take the time to be civil or in any way shape or form helpful, do they get any customer service training obviously not willenhall range”

Helpful Report

Posted 2 years ago

“Discusting service the don't let you return they just ignore your emails, my item came damaged and you carnt return it till they say you can but no one gets back to u, I wrote a review on trust pilot the replied sent me and wmail and when I have replied they have blanked my email again if I could ad return everything Ave got off them, don't get caught out looks like they do it all the time to people”

Helpful Report

Posted 2 years ago

“Iurchased a house plant ,after a week it looked very sad .i returned to the store asked if anybody could advise if I was doing anything wrong only to be told nobody employed there was experienced in plant care .i visited Notcutts where an experienced plant specialist advised me that I was doing nothing wrong so I continued as I was. 6 weeks later I gave up all hope as th3 plant was all but dead .when I returned to the store in Norwich I was told the 30 day money back or replacem3n5 deadlin3 had been passed and if I wasn’t happy to get in touch with head offiice.After making lots of attempts to contact head office by phone and emails I am giving up as nobody picks up the phone or also don’t accept th3 Norwich site address or name as a recognised store.Im totally disgusted after spending £40 on a house plant to find there is no guarantee of longer than 30 days as all other garden centres give 1 year or more even Tesco’s give that on their house plants in addition its impossible to contact anybody for recompense other than the Store Manager who’s ambition it seems is to make maximum profits for his or her Store.”

Helpful Report

Posted 2 years ago

“Nightmare !!! DO NOT deal with for anything above £20. Faulty patio furniture, paid cash for, complained to shop, told to contact HQ. Numerous unanswered calls & emails. Took 2 months stress to get refund. PLEASE...thoroughly check reviews.”

Helpful Report

Posted 2 years ago

“Damaged item delivered The Range just dont want to know the customer service is absolutely appalling after spending hours on a phone trying to get through to get the item collected and a refund issued is impossible. Don't they know consumer rights??”

Helpful Report

Posted 2 years ago

“Customer service appears to be unmanned, 4 individual advisors dealt with over 4 weeks and still no order completion from May 2022.”

Helpful Report

Posted 2 years ago

“I ordered online, so never do that! Because you will never receive your order! They just playing with you, you will get, you will... Just a waisting of time!”

Helpful Report

Posted 2 years ago

“Seen a water feature in store the display price was £199 instead of the usual price of £399 so we got one on a trolley and headed to the tills only to be told its £399 , the guy from the gardening section went and got the display stating the price so the cashier called for the manager, he told us the offer had ended the day before and the display should of been took down , fare enough I thought and left we checked online and the offer was still there so I returned to the store the cashier and manager were not interested at all its online that's different to the store at that point I walked out , and after reading these reviews thank god I did , they are a absolute joke”

Helpful Report

Posted 2 years ago

“False advertising. Went to buy a water foundation as advertised and priced. At the check out the price they advertised was incorrect and apparently the sale had finished this morning!!!! From the advertised price of £247, at checkout they wanted £399. We are throughly disappointed as we have saved out money for a while to buy this product.”

Helpful Report

Posted 2 years ago

“Horrible customer service - complete lack of online order customer service. An item I ordered was never delivered (all the other items were delivered) - this was over 2 weeks ago. I have emailed twice to see if the item is still coming or if I should expect a refund. No one ever responded, and now I am on the phone on hold for 30 minutes when at the start I was given an estimated wait time of 15 minutes. I will never order online from The Range again after this experience.”

Helpful Report

Posted 2 years ago

“Its very clear that your attempt at becoming an on line retailer has failed, you have no infrastructure in place to deal with your paying customers. You have no way of dealing with the multiple complaints your so called customer service team are trying and failing to deal with. I doubt very much if Mr Dawson( CEO) reads any of these reviews from HIS paying public, if he does then he clearly does not care, perhaps he is too busy counting his 2.05 Billion? My £400 order may not be important to Mr Dawson, it is however very important to me, hence the reason I paid YOU good money and in return expected YOU to provide the service your company promotes. Would I ever buy from the Range again? NEVER, but I am sure the CEO will not care as he adds the 60 Million he made last year to his fortune and laughs at the unfortunate people that trusted HIM to provide a service and FAILED.”

Helpful Report

Posted 2 years ago

“Would give zero stars. Worst customer service ever. You could start by just answering emails to customers and then maybe progress and learn how to deal *quickly* and efficiently with complaints. Instead of just conveniently ignoring. Shocking !”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service from The Range Good luck trying to get through to them. If you can get through they say they will chase the order up and get back to you, but they LIE. Also they don't make their email address easy to find. They obvously don't want customers contacting them. If ever a company deserves to go out of business its this one. Avoid ordering from them at all costs. I spent over £300 on garden furniture. This was a month ago and I still haven't received it. I am a hair breadth of taking them to court. Might even go to the papers as well . They use the pandemic as an excuse for late deliveries and shocking service.”

Helpful Report

Posted 2 years ago

“After a long wait I received the item in another colour to what I asked for. Also does not match up to what I wanted. I am now trying for a refund as customer service is very unhelpful. I cannot believe the barriers they have put up. I'm sure they are trying avoid refunding me and make me give up. Never will I order on line with The Range and instead visit the store. I”

Helpful Report

Posted 2 years ago

“WASTED 3 evenings on hold!!! I spent £300 for garden swing sofa... it went missing!!! Impossible to get a new one sent or a refund. Disgusting customer service!!!!”

Helpful Report

Posted 2 years ago

“We purchased a light online from The Range in November and it stopped working in February, it was £99.95. We contacted them and have been promised a refund since March, so far we have received nothing despite repeated attempts to contact them. Always the same excuse, we will credit your account in 5-7 days. Appalling service, never buy from them.”

Helpful Report

Posted 2 years ago

“item arrived with missing parts the range want to charge £35 to return the item and also have ask 4 times for pictures of the missing parts. also their call centre cant deal with this proplem as the item was supplied from one of their partner companies”

Helpful Report

Posted 2 years ago

“From the minute I placed my order online to FIGHTING for my refund the whole experience has been an absolute nightmare. Also they are a nightmare to get hold of via the phone. You're looking at minimum 30 minutes on hold before even getting through to someone to then be put back on hold again”

Helpful Report

Posted 2 years ago

“Ordered garden chairs on Thursday,paid £19.95 for next day delivery and today Monday i’ve had an email to say it’s delayed. Appalling service from Cutomer Service they just won’t answer the phone,i’ve even contacted the local store to be basically told it’s not there problem.”

Helpful Report

Posted 2 years ago

“Trying to order piece of furniture on line but fault on system refuses to accept any of our cards. Tried to get through to order line for 40 mins.. given up! By reading reviews I ve had a lucky escape.. will go elsewhere where they do value customers…”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews