The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I was using a keyboard you would probably heard me banging on the keys. Annoyed is a polite way of describing how I feel at this moment. The story: Received a patio furniture set and found one of the seats was missing 4 very important screws. I rang customer services and after 40 minutes I got transferred to a voice box which then said “full”. I rang again as a buyer and got answered after 20 minutes only to be told they were putting me through to another department. Another 40 minutes before an answer and was asked to reply to an email with photo’s. I did but after sending them 3 times I was told they hadn’t received them so I would have to ring again as the agent had calls waiting and hung up on me. So please please please, think twice before ordering anything on line as if there’s a problem you will no doubt not get it resolved.”

Helpful Report

Posted 2 years ago

“This is the worst service I have ever experienced. Sofa Bed was delivered on the 21st of April. Base was broken, plus no assembly instructions. Called the Range straight away, and nobody was interested as it was Range Plus. Contacted head office who said it was damaged in transit by DXL deliveries. Collection was then supposed to be 15th of May, no collection. 20th of May the Sofa bed was taken away. Now Range Plus are disputing that parts were missing. One arm chair piece and one cushion. Everything was packaged and sent with returns labels. Why would I want to keep one arm chair piece, plus a cushion. Again DXL deliveries fault plus the Range Plus. I just want my £449 pounds back. Disgraceful customer service, if I could give zero stars I would. Still no refund 2 months later.”

The Range 1 star review on 17th June 2022

Helpful Report

Posted 2 years ago

“The Range is a great store bringing affordable products to the masses! It has an easy layout and amazing prices. One suggestion is to ensure that customers recognise the simple queuing system and know how to use it. When this is abused, it has to be the store’s retail assistants who endeavour to solve problems and try to guide those who don’t know the method of moving through the single queue to the multiple tills. It’s such a shame when customers abuse this or simply don’t understand the system and then ignore those customers who explain they are next in line. Please be more forthcoming and communicate to your clientele!”

Helpful Report

Posted 2 years ago

“Delivery times all wrong customer service unhelpful over an hour late for delivery tracking taken off never buying from the range again”

Helpful Report

Posted 2 years ago

“Disgusting service first I only received one of the items I ordered and had to prove it by using my ring doorbell to prove it the they both came smashed so eventually I received 2 more items of the same they also came smashed they refused to give me a refund”

The Range 1 star review on 15th June 2022

Helpful Report

Posted 2 years ago

“Diabolical customer service for a broken item on my delivery. They just pass you from pillar to post all passing the buck for my refund. Don't respond to emails & spent hours on hold on the phone, which has probably cost me more than the item was worth! Do not buy from them online!”

Helpful Report

Posted 2 years ago

“Worst company I have ever had the misfortune to buy from 1 month on and still no refund for my returned item DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Used to be one of my favourite stores spending thousands of pounds a year for business and personal but shocking customer service from the office (shop floor staff did their best) will now be spent elsewhere. Very short sighted as to correct the error would have cost less than £100 for them. Even an apology for not replying/returning calls was not offered.”

The Range 1 star review on 10th June 2022

Helpful Report

Posted 2 years ago

“Do not order”

Helpful Report

Posted 2 years ago

“Customer Services Don't Reply... Purchased three collapsible garden benches and tables online. Delivery was well arranged and delivered ahead of schedule. On arrival, it appeared the quality was a little lacking and one of the tables was damaged - chip out of it. Packaging tatty and torn, billowing bubble wrap down the street... Emailed customer services immediately, who took one week to answer. The reply was that the table could be exchanged. However, I needed the table that very day for a party. Hence the order. I explained and asked for an immediate replacement. Since then ( 6 days and counting ) I have heard nothing. Therefore, I've paid for a broken product and The Range don't seem concerned. First time using The Range, and I would advise checking before accepting delivery as the aren't seemingly concerned with returns.”

Helpful Report

Posted 2 years ago

“I ordered an item twice as website stated first payment option was not available. Subsequently, i recieved two payment plans and tried to contact the Range, however, they don't answer the phones. The duplicate item came and I didn't take delivery of it and the delivery drivers told me they cancelled the order and took it away. This was confirmed by the supplier to the Range whe arranged the delivery. I have tried constantly to contact the Range with no luck. However, I put a poor review on trustpilot and the Range sent a message straight away. They won't refund me the £600+ even though I have only one item and cancelled the duplicate item. They are saying I didn't contact them when I tried absolutely loads of times, but I was informed that the delivery drivers had cancelled the order on the system. I am so distressed about this. Even though the Range know I didn"t receive the duplicate item, they are still charging me for it. I'm going to end up going to court to get my money back and its horrendeous. Please don't order from the range as if issues arise, they don't want to know." They are taking my money for an item I havent got and its a lot of money. They really don't care about customers at all. It is a terrible company.”

Helpful Report

Posted 2 years ago

“Ordered a red single futon and an outdoor mirror. Outdoor mirror arrived fine, no issues. But the red futon was actually cream on delivery - so I refused it and didn't take delivery. Apparently the driver says he has a signed POD from me when I didn't see any paperwork, so there's an "investigation" and no refund as yet. Dreadful! Awaiting the refund still.”

Helpful Report

Posted 2 years ago

“Please don’t buy from the Range you will regret it.”

Helpful Report

Posted 2 years ago

“The range are fine until you need to return an online purchase. The default answer is "you purchased it through our website but from a 3rd party" then proceed to take 5 days to respond with little to no information. I have currently been fighting the range for a refund of £49.99 for the wrong item that was sent, for almost 4 weeks now and I am still no closer to a refund. The management are spineless cowards who refuse to take customer calls, preferring to hide behind the customer "care" team that answer calls and emails. Truly disgusting from such a big company.”

Helpful Report

Posted 2 years ago

“Truly dreadful service. Estimated date of delivery made up. Emailed last week no response. Stuck in call centre queue hell now. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Blackburn Staff Great. Burnley Staff' Grate. Water Feature Fountain Not fit for purpose Product Number 100361' Cost £199' 1st purchased faulty 2nd Product from Burnley again Hairline Cracks' not fit for purpose cost to me to dig out Bury wire and route £120' unnecessary journeys 50miles' Gesture of Goodwill offered £5.00 What an insult as I told them although reimbursed' what an insult”

Helpful Report

Posted 2 years ago

“item not delivered - emails not answered - phone ( charged to caller ) not answered - legal action now initiated.”

Helpful Report

Posted 2 years ago

“Return 549213083772 was received at r range depot on 11/5/22 still no refund or acknowlegment from them .Worst online company I have had the misfortune to order from. BUYERS BEWARE”

Helpful Report

Posted 2 years ago

“Absolutely terrible description of beach towel/mat it’s basically a flimsy piece of material at 12.99 that you can’t return in store because they were ordered online I was in a queue 45 mins when an unhelpful Gabriel answered to Tell me I had to email them to be now told I have to pay £4.00 return when their item description is wrong.. I’m still wait for a label and have had one email in 8 days it’s an absolute joke . If I could give zero I would don’t waste you’re time !”

Helpful Report

Posted 2 years ago

“I never received my order and this company has kept me dangling on a string for months now, every week I contact them with the same reply, we have opened an investigation, they have opened so many I lost count. In the end it was the tough s**t attitude. Admitted it was left in a area that would be stolen from. And then said “we don’t expect our delivery drivers to bring it to the door” even though I am on first floor with 2 lifts !?!?!? I am still arguing the case with them even after explaining I have severe anxiety which lead to panic attacks, in which they are making me worse. I have also been diagnosed with cancer, which I know has not much to do with this, but I don’t have the energy to keep arguing the same rubbish with them, as they like to grind you down until you give up. It has got to the point where they are bullying me even with what I am going though with the same attitude of a 2 year old throwing a tantrum and won’t give up their toy ! All I can say is stay the hell away from this company. It is not worth it !”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews