The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,133 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered nest of tables 26th May was informed collected for delivery on 29th to be delivered 2nd June still waiting no updates from XPD have emailed them and have both tried to email and phone The Range it is ridiculous wait for hours at own cost to be cut off and email does not work I am fuming and do not want item now would prefer a refund as from what I have read most things when actually delivered are damaged Will never use this shop again and would not recomment to anyone”

Helpful Report

Posted 4 years ago

“I did a online order for garden set On 28th may recovered a email next day saying Item had been dispatch to courier they would be in contact (witch didn’t happen) on date of delivery 16th June I tryed to contact the range was on phone for 1 hour 20 min before hanging up. Phone again the next day was on phone for 1 half hour before someone answered they could update me on my order so I told them to cancel it. was told I would get refund but would take up to 14 day. I have looked in to all this after reading reviews about The range I have put a complete about them in to Trading standards you can also speak to your bank if you have not received the gd and money back with in 30 and they will try and get it back for you. I have worked in retail for 16year this company do not care they just want your money there customer service is shocking to leave you waiting on phone for over a hour and more not replying to email. I also noticed on there Instagram they will take away back comments that desperate ppl who are waiting or trying to get hold of them to fine out where item that they payed for are to hid the fact they are a dreadful company”

Helpful Report

Posted 4 years ago

“Trying to contact Range as my order had not been delivered by XPD. On hold first time 45 mins and gave up 2nd time another 45 minutes still no answer. Absurd they do not have a customer complaints e-mail address to contact. Totally wasting my time. Will never order again.”

Helpful Report

Posted 4 years ago

“I ordered two curtain rods June 11, I received no confirmation email but you charged me for both. Two boxes arrived, one containing a curtain rod, the other only had packing material in it, no rod. I've been trying ALL WEEK to call your centre, yet again I'm on hold and have been for 43 minutes listening to your dreadful music and message. I'm trying to contain my anger as it isn't the fault of the person on the other end of the line when or if I finally do get to speak to them. I have no order number, I've been charged for an item that hasn't arrived, there is no email that I can send, just this 0345 number. I sincerely hope that I'm not charged for all these calls. I'm furious. Dreadful system, dreadful service.”

Helpful Report

Posted 4 years ago

“POOR SERVICE FROM THE RANGE AVOID ONLINE DELIVERY - BEEN WAITING 8 WEEKS FOR MY ORDER. They don't answer their phones either regardless of time of day! currentlyn on hold for 30mins!”

Helpful Report

Posted 4 years ago

“POOR SERVICE FROM THE RANGE AVOID ONLINE DELIVERY - BEEN WAITING 8 WEEKS FOR MY ORDER. They don't answer their phones either regardless of time of day! currently on hold for +30mins! they havent delivered or answered my calls or emails they dont even respond to tweets! AWFUL company”

Helpful Report

Posted 4 years ago

“I am still waiting for one of my refunds from 19th may I have never known a company like these you can't get old of anyone on the phone lines why a massive company like this one as one phone number that deals with every department”

Helpful Report

Posted 4 years ago

“Charging customers next day delivery £7.95 and not delivering on time 3 days later is not good enough, your charging customers yet your not delivering on time. Why is this company continuing to get away with it.”

Helpful Report

Posted 4 years ago

“Castle Brom Store - very unhappy with the customer service and communication between customer and employee. Very rude with a lack of communication skills and appeared to be incompetent of fulfilling their job role. Very unhappy with the overall service and will not be shopping with that store again.”

Helpful Report

Posted 4 years ago

“Had 2 wardrobes delivered which took 2… Had 2 wardrobes delivered which took 2 weeks ,received them opened everything up and no fittings at all . Now got 2 wardrobes i cant put up, waited on hold for 2 and a half hours and still cant get through, you need to send me these fittings ASAP ore refund me my money. Order Number - W9171337”

Helpful Report

Posted 4 years ago

“Customer service do not answer phones I have tried for over a week to speak to somone being on the line for 50 minutes and still no one picking up been in shop to complain got told must ring the customer care line tried ringing head office to have the phone put down on me Working in retail for all my working life this is the worst company I have dealt with when I eventually get my order sorted I will never deal with them again Quick enough to take money out my bank though”

Helpful Report

Posted 4 years ago

“Only one of two chairs delivered 4 weeks ago, told the other would follow ‘within a couple of days‘. 3 weeks later still waiting. I didn’t even like the chair so wanted to return and cancel the remaining item. Spend over 40 minutes trying to contact Customer Services on the phone before giving up. Went to the store to get a refund on the chair and to cancel the remaining item. They said they couldn’t because the order was incomplete and suggested contacting Customer Services. That’s a joke, and they confirmed customers were having difficulty doing so. A few days ago saw a chat feature. Lengthy chat explaining my issue and questioning The Range’s lack of pro activity given my order now 4 weeks outstanding. Was told they don’t track orders like this, that the customer must contact Customer Service to follow up. I won’t repeat what I said about their so-called customer services! I was told they would contact the supplier about my remaining chair and, if I hadn’t heard back within 24 hours, to call back. What! Me call them back? Yes, I heard right. They don’t follow up. Again, it’s customer responsibility. So here I am - again - unable to contact Customer Services on the phone, and, mysteriously, the chat option is no longer available. What a total shambles. The Range is an absolute disgrace.”

Helpful Report

Posted 4 years ago

“Can not deliver correct item x 2 packaging in a state and damaged unable to speak to customer service or get a reply to an email! Have asked for money back if and when received will go elsewhere! Not a good way to conduct business.”

The Range 1 star review on 18th June 2020

Helpful Report

Posted 4 years ago

“ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!! I purchased a mirror online and paid approx. £100 (inclu delivery), it arrived smashed, the delivery company returned it to The Range and sent a confirmation email to myself and them requesting a replacement. I emailed The Range several times and tried calling. It has now been 4 weeks, I have not received a replacement, refund or any response from The Range. I finally got through to someone in Customer Services today, she was so rude, asked me why I hadn't contacted them earlier and basically called me a liar when I said I've been trying for weeks (and have evidence). She told me no one is reading the emails, so it's 'a waste of time emailing', after lots of attitude she eventually arranged a refund. I have never been spoken to so rudely before. This is my first and definitely my last experience of shopping at 'The Range'. DO NOT SHOP HERE. I would give zero stars, but it does not allow me.”

Helpful Report

Posted 4 years ago

“Goods not delivered. Helpline not answered, difficult to get hold of livechat, promise on livechat to give a reply within 24h not fulfilled. Wish I had not ordered items from The Range”

Helpful Report

Posted 4 years ago

“I purchased 2 wardrobes and a chest of drawers the wardrobe mirror is not fixed on properly. The chest of drawers is scratched. Just had a email from their head office I have to post them back to them asap . Also ringing them is impossible as the phone number never gets answered they will not email me back . I've sent photos of the damaged furniture. I will never spend money there again . The furniture from there supplier is shoddy workmanship also there customer service is terrible I know they are suffering as other retailers . But I work in retail myself . I think I will get in touch with watchdog .norma William's”

Helpful Report

Posted 4 years ago

“Ordered a Bowland stone circle on 19 May, money went out of bank on 26 May - still no delivery. Spent nearly three hours on phone over last two days and still not spoken to anyone. Tried to message them on Facebook reply said only contact is by phone BUT THEY ARE NOT ANSWERING THE PHONE. Tried email but got an automated reply saying the inbox is no longer being monitored and to PHONE. Live chat is also not working. Just don't know what to do next.”

Helpful Report

Posted 4 years ago

“Ordered item on line, returned via store on 1/5, not received refund. Store unable to help, but said refund been sent, but it’s not in my bank. No one answers phone, they are not accepting emails, written to H.O.. but just a deathly silence. I still have all paperwork to verify”

Helpful Report

Posted 4 years ago

“Had over £1000 of my money for over a month waiting for delivery, kept saying it would be with me, never turned up. 3 phone calls later after over an hour waiting each time, they finally say that the warehouse never received my order, and the items were out of stock and not due anytime soon. £1,195 of my money gone for 32 days, all because someone couldn't press process on my order. Completely useless.”

Helpful Report

Posted 4 years ago

“Purchased some dolimitewhite stone but needed some more but they had none for a couple of weeks which understandable as it a very popular stone. Called in today and they had bag of polar white which is the same as dolimite but made by another company but this time it is a pound more in price at £4.99 and no multi buy deal buy three for £12, talk about cashing in at times like this shame on them”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,133 reviews