The Range Reviews

1.4 Rating 2,153 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Range resolve customer queries?

Helpful Report

(1 week ago)

Greater than 72% of reviewers feedback is The Range takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

51.20%

Industry Average

“ I placed order online, baubles that were in the sale at half price, they took the full price payment. Have messaged several times and getting no response. Absolute rip off company, worst customer service I have ever experienced, or should I say there is no customer service!! Please do not order anything online from them as if you have a problem it will NOT get resolved!! You’ve been warned! I’d give zero stars if I could! ”

- Annoyed Staffs

“ You need to sort your staff out and learn the law, 3 adults went to the till, 2 monster energy and one Prime HYDRATION (the coconut water not the energy drink) member of staff questioned if it was for one of the children, it was since we've bought them multiple times from another range store and other shops, he refused service claiming it is age restricted, it is not an age restricted product, his attitude towards customers was rude, provocative and unprofessional which lead to a heated argument, after I left the store with my children he proceeded to follow me out and continue the argument thus abandoning his till, followed by 2 other unprofessional members of staff that need to learn the law. ”

- Anonymous

“ Appalling service at all levels. ”

- CB

The Range Reviews

Customer Service - Average