The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER again, on the 31st august i ordered 2 blinds and a picture frame paying the 5.95 for next day delivery, however later that night i got an email stating it wont be next day, but it will be september 11th???? the next day i called customer service to explain i need my order before then so can i cancel the whole order and get a complete refund inc p and p since they did not deliver, the girl i guess in india somewhere said she had cancelled and a full refund had been issued, however today 2 blinds turned up, no picture frame so i called the indian call center again who as no idea of customer service to see the girl previously had cancelled only the picture frame, and i cant return to a store for faster refund, so i have to wait in for a return, and i am still awaiting for any refund this place the range and their customer cheap service is terrible NEVER again would i get anything on line or go in to the shop, i better get my refund they owe me 70.00, and no i would not recommend to anyone”

Helpful Report

Posted 1 year ago

“Disgusted with The Range. Requested how to return item from Partner of The Range on 30th August. Requested details again 31st August - Partner offered 10% to keep the goods. Said no thanks, just give me return details. Called The Range customer line 1st September - was assured a return form would be emailed to me immediately by them. Nothing received. Emailed again asking for return form - Partner offered 20% discount to keep the goods. Refused the offer again. Asked again for return details. 4th September received email offering 30% discount to keep the goods. Refused the offer - asked again for return details and DPD label. Called The Range Customer Care line, spoke to Daniel who said it would be sorted, the next email from the Partner would have the DPD label in it. 5th September - NOTHING RECEIVED. Support is ineffective, no resolution, something to complain to Trading Standards about.”

Helpful Report

Posted 1 year ago

“Worst customer service i have every had to deal with, it took 3 months of me contacting the range every week and still not getting a reply. I then had to deal with the rogue trader who sold its poor quality bed via The range, who were no better. Come on Range you are completely disregarding your customers and putting them through so much stress and upset. Train your advisors and try and give some respect to your customers. 4 months on and still no refund”

Helpful Report

Posted 1 year ago

“My experience of 'The Range Elk Mill' is a bad one, the manager was very abrupt and determined not to help. I purchased a green kettle ftom your Rochdale branch, this was display one as there was none left in boxes, they did not have a matching toaster, but elk mill one did, same again, just a dispay one, the manager would not let me buy it as she said its still active, but this colour is not online to buy, I'm now stuck with a non matching kettle due to the manager enjoying being able to say NO, so a typlical bad experience for me that I will now share with others.”

Helpful Report

Posted 1 year ago

“The price on the shelf, despite being the correct item described, was not honoured at the checkout. It was not a misplaced item, it was the correct item, priced £13.50 but at the checkout it was £27.00. Customer services said that it didn’t matter what the price on the shelf said, it was the till price that mattered. Why bother to put up prices at all if they are going to charge you a whole lot more when you buy the item? I left the item and will consider very carefully before shopping at the Range again if that is their policy.”

Helpful Report

Posted 1 year ago

“I bought two pictures for my living room from the Rochdale store. When I got them home unfortunately they didn’t fit in with my colour scheme. I was away on holiday for two weeks so unfortunately couldn’t take them back within the 14 days. I took them back three weeks later. I understood I would not be able to have a refund but when I tried to exchange for another product was told I couldn’t do that. I buy quite a lot from The Range and previously had taken items back to the Oldham Range after the 14 day period. They have exchanged items no problem so why can one store do this and not another.”

Helpful Report

Posted 1 year ago

“I bought online with the range a TV unit on the 10th of August. I now see the range work with other retailers, not that l knew at the time.My product arrived on the 16th of August, so! I opened it up and it was the wrong colour. I packed it back up and phoned them on that day, requested for it to be returned, got the confirmation by email....no problem!!!!!! I waited a couple of days, nothing. I phoned again on the 19th, explained, was told they would get in touch with the retailer to arrange a pick up, fine. I was also told l would receive an email from the pick up guys, when they're on their way,two more days passed.....nothing. l phoned again on the 22nd only to be told they were picking up on the 22nd the same day of me phoning...Yeah! Okay....did anyone come, NO! SHAMEFUL!!!!!!. I phoned again on the 23rd, basically without going into it all, l got Blagged and had been cut off. Disgusting!!!!! The retailer of my product came from the company called the Ruum Store, so! I did some research for the company site....found it. Thank the lord l had the opportunity to send them an email, and let them know about the Disgusting behaviour of the range customer CARE service and I will also be phoning the Ruum Store as l found theit number. I believe as a customer buying from the range, which! I now know is not the case, like l wrote my unit came from the Ruum Store and the range customer CARE services try to blame the retailer we got it from. To anyone whoever buys online from the range,just look at your package for the company it came from and get in touch with them, as you'll get no joy from the Blaggers. I hope the Directors of theit customer FRIENDLY CARE team are happy of the way they treat their CUSTOMERS. Yours Sincerely Mrs Maxine Fineschi”

Helpful Report

Posted 1 year ago

“I would like to give sheila at the Romford store a big thank you very professional, helpful, and very kind. Always makes my visit to the store very enjoyable.”

Helpful Report

Posted 1 year ago

“We bought 2 Amara 2 seater sofas for delivery 6th July, we received the delivery on 21 June... Yay early delivery. well here it starts, we received the WRONG sofas, I got hold of the Range the next day to be told they will arrange replacement from the range plus partner. After a week of not hearing anything, I phoned again and was told to contact Eleganza directly. They gave me a swop out date of the 27th July, they never pitched up, I phoned on the 28th July and they had "nooo" idea why delivery didn't happen. I phoned again on the 29th July and they promised a delivery on the 2nd Aug, this too never happened, and are now screening my calls, only answered when I phoned from another number and then told me they will get back to me. This was it, I contacted The Range on the 4th and asked for them to collect the WRONG sofas and I want a refund which Jae was very understandable and said he will log it and because it is a Range plus partner it will be 4 days before I will get an answer, well I waited the 4 days and decided to phone daily for an update as no one from Eleganza is responding to emails or phone calls and was told by Nia that she will escalate it. which brings us to today, after still not hearing anything I phoned yet again and was told by a very RUDE Landon that they did get an answer on Tuesday the 15th and the supplier will arrange collection and will give me a refund, I should just be patient, they will get back to me, when I asked why I didn't get an update he had no response, so I asked him to send me an update via email so I have it in writing! Seriously!!! I have been patient and very nice since the 22nd of June. I have had it!!! Now I will get a reply from customer service... "we are so sorry for your inconvenience and to hear you are unhappy... blah blah blah" I just want my £1,039.98 back!!!! So I can go and buy sofas from a reputable company with some sort of customer care, the Range is very quick to take your money... I have NEVER dealt with anything like this!!!”

Helpful Report

Posted 1 year ago

“staff in shop were brilliant, follow up through customer service about broken unit and deliveries diabolical , in future i would only buy what i can carry out of the store !!!!”

Helpful Report

Posted 1 year ago

“Online is a terrible customer experience. Their responses to my online contact form has been more than awful and trying to call is just a no option - being 30 in the queue every time I try. I will definitely not be buying anything online again.”

Helpful Report

Posted 1 year ago

“Soooo I ordered 1 parcel and for some reason on the range website it checked out 2. Duplicate order so anyways I received one order in 2 parcels and not the other order has arrived. I’ve been getting on the the range since the 20th July it’s now the 14th august!!! They keep repeating themselves to me the communication with the staff is awful….. I receive no ticket number for my problem. So I have to keep saying the same thing to about 8 different people now and then i get told it went to the wrong house… I payed Klarna and they are taking their sweet time and trying everything not to give me my refund I swear 🙄🙄🙄🙄 I even revived wring items and they sent replacements and they were still wrong… DO NOT ORDER FROM HERE!”

Helpful Report

Posted 1 year ago

“Awful customer service. TBH had to give 1 star but that's too much. Ordered a gazebo and garden furniture, not delivered in time specified but every time I phoned told it was being delivered .. Emailed ..no reply....emailed...no reply...after a month they refunded to my account but didn't email to explain why. Phoned and emailed no reply. Useless. Will not order online again as this has happened twice. Customer service is awful.”

Helpful Report

Posted 1 year ago

“This company should not be trading I ordered a sofa took along time to come and when it did it was nothing like they have advertised it’s a cheap nock off version to on their website you can buy the same ones off the fb sellers for less then half the price the range are charging it was cheaply made cushions missing and the rest of the cushions were all different shapes and sizes iv not seen anything like it in my life then trying to get them to collect their replica faulty sofa was beyond a Joke 4 and a half hours on the phone waiting to get through to their useless customer service hundreds of emails etc weeks later finally they came and collected to arrive and say sorry no room on the van we will have to arrange to collect another day they finally took it and trying to get a refund is another joke they don’t want to refund me this company is by far the worst iv came across if my refund isn’t sent I will be taking them to a small claims court I would never order from them again they are getting reported to trade and standards they have no compassion or respect for their customers at all once they get your money they don’t want to no even the CEO hasn’t been much help an absolute joke of a company so beware of ordering from these scammers”

Helpful Report

Posted 1 year ago

“Purchased some self adhesive heat pads from the range, I have done this many times and always order 40, when they came the adhesive was non-existent and kept falling off so I informed the range and a lady suggested they send me 10 more in case that a different batch might have different results and if that was the case they would then send me another 30 and I would send the original 40 back. The 10 that arrived were of the same batch as the old ones and so I sent the whole lot back (46), with a pre-arranged a collection from the range. I have telephoned customer service and emailed them at least ten times, and have been promised a refund but it was for only £2, not the £40 plus postage I was expecting. I shall never do business with this store again as they take your money but they will NOT refund you”

Helpful Report

Posted 1 year ago

“At my local range store today in Scotland, never again. They had pest control to shoot any birds that had gotten in through the open door. Honestly sick to my stomach. This is a beach front location store !! And yes shoot with air rifles!! I will never support any store that is happy to support guns or animal cruelty. You should be ashamed !!!”

Helpful Report

Posted 1 year ago

“Defective wallpaper my professional decorator called me to say each time he pasted the wallpaper the pattern came off I contacted The Range where I purchased from and the supplier Arthouse Arthouse have interegated me blamed everything but there wallpaper and done nothing to help resolve the situation. I was not surprised when I saw multiple negative reviews of simular problems”

Helpful Report

Posted 1 year ago

“Only because I can’t give them a zero. Order 4 dining chairs and also paid for a delivery on a day we would be at home. Needless to say they did not arrive Tried to deliver the following day when no one was in (unfortunately we have to work) they delivered the following day and left them sitting in my front garden for all to see in torrential rain in damaged badley broken boxes On putting them together discovered there was a small tear in the one and a small stain on another so called customer services again to ask for an exchange on these after sending them photos of the damage they agreed to exchange the chairs both to be completed on the same day I got a number of emails contradicting what had been agreed until they eventually agreed tgT this would happen. Anyway to cut a long story numerous telephone calls and emails I have now been informed that I cannot have the replacement until I have sent the others back and then told I would be receiving the chairs in a day when no one los going to be home. After calling them yet again they are now telling me they don’t deliver on the day originally arranged and would have to accept a different day to which I asked them why they took payment for specific day delivery when they don’t facilitate this. I then asked to speak with their manager only to be informed that he won’t speak with paying customers. A retail store that does not speak with the public . I have also tried to speak with their carriers XDP who also won’t speak to customers. The is my first order with The Range and it will definitely be my last. Dreadful customer service and dreadful carriers”

Helpful Report

Posted 1 year ago

“Oh dear, absolute shambles. Ordered 2 items, first item delivered within 5 days. However, 2nd item is a far different story. I received a despatch email from The Range stating my item had been despatched to Yodel as the delivery company. Yodel have the item on their website - stating “With Sender” - this remains the case many days later. Spoke with Yodel, they confirmed the parcel has not been released to them. I’ve phoned The Range twice, each time told to wait another 4 days for their affiliate to respond. My contact is with The Range not an affiliate, they aren’t interested apart from saying wait another 4 days. I asked why The Range sent an despatch email when it hadn’t - only response to both my phone calls is their stock answer “wait 4 days” so that’s 8 days so far. How many more 4 days am I expected to wait ?”

Helpful Report

Posted 1 year ago

“I ordered some shower gels online and was sent different products to the ones I ordered. I returned them to the local store and they refunded the items, but couldn't refund the postage, and said I would need to contact their head office. I had two attempts at raising a complaint online, but there wasn't a category for wrong items, and I was asked to confirm the problems was still outstanding, but that required a login different from the one for The Range, so I couldn't do it. Finally today I phoned them. The person I spoke to said I couldn't get the postage refunded because I had changed my mind, which I hadn't. They also said I would need photos of the items delivered and that I should go back to the store for a postage refund, which I had already tried! The whole process seems designed to avoid paying back money. Avoid at all costs!”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,082 reviews