The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is for Southend-on-Sea branch, Paul the Young manager went out on a limb to solve an issue completely beyond the wits of customer nonservice who I don't actually have words for...not printable ones !! Thanks Paul...and ya buddy...didn't get his name .”

Helpful Report

Posted 2 years ago

“Never again will I order from the range on line. Box so badly damaged I was frightened to look. Phoned customer service and hung on being passed back and forward for over an hour. None of them knew what to do. Was told to take everything out and check it not to worry about that. Now been told I have to wrap it back in original box to return it at my own cost. Impossible as box broke to bits and away in the skip. The customer service is so poor. When passing me back and forth I said you can’t pass me back again and was told ‘ yes I can’. Keep away from this company on line”

Helpful Report

Posted 2 years ago

“I received my order of a double fryer on 7th April 22. The box was extremely damaged. I still opened hoping the fryer would be fine but even the form insets were broken aswell as the fryer. I called customer care 4 times in the following 3 days, i had been on hold for an hour plus still no answer. I emailed the email address, with photos of how i received the fryer.. Now 4 weeks on i have recieved an email offering a replacement OR a partial refund if i keep the piece of scrap metal!! Very disappointed.. Where is my full refund?! i certainly didnt order some scrap metal in the form of a fryer!! Wish me luck i have requested a full refund!!”

The Range 1 star review on 30th April 2022

Helpful Report

Posted 2 years ago

“I've shopped instore fairly often and the service was what should be expected. However, I've recently bought online and part of the order arrived damaged. After an extremely long wait, my call was answered and I was told to unpack the box (which was also damaged) take photo's of the said damage then repack it ready for collection. The item was a granite parasol base and I explained it couldn't be unpacked as it was in pieces and certainly wouldn't go back into a broken box. I was then told to take a photo of the box and send it to them. This I did immediately and am still waiting for a response, 9 days later. I will never shop online with the Range again.”

Helpful Report

Posted 2 years ago

“Wish I could score zero, ordered from the range and the item was poor. Took weeks to get someone to pick it up. Now it's gone back and I'm still waiting on a refund. So I ring the rang, after holding for thirty minutes. A rude member of staff tells me, we don't deal with refunds. You need to email, I explained I have emailed multiple times and no one responds. He then hung up. Wow I will never order from the range again, disgusting how you treat customers and I still haven't received my refund”

Helpful Report

Posted 2 years ago

“I ordered two sunbeds. I want to return. The Range do not answer the phone. When they eventually do answer, the accents of the representative are extremely difficult to understand and they read from a script. They say that the contract is with the "supplier" and they are unable to help with returns - yet they can't give any basic information either. Just horrendous. Never experienced anything like this.”

Helpful Report

Posted 2 years ago

“Extremely poor customer service. Do not order on their site, especially as they sell for third parties state 1 thing on their site and the third party has different policies.”

Helpful Report

Posted 2 years ago

“They take your money and then run away with it. I had ordered a garden set furniture that never arrived and they didn't reply to my emails or to the (fake) customer service number they put on their website. Scam company”

Helpful Report

Posted 2 years ago

“Second time I ordered from them no parcel again can’t get hold of them I’ve sent emails and been ignored been in que for phone for nearly an hour and get cut off can someone help as I’m still paying for this and I don’t have them”

Helpful Report

Posted 2 years ago

“Can’t get through on the phones despite receiving a £200 faulty ride on car. I get told to contact a number to obtain a refund despite a staff member saying initially because of the inconvenience to bring it to store to be told to go away. My sons birthday ruined because of your incompetence. It’s disgusting that you haven’t got a decent practice online and fob of your customers this way. 1 star is being generous, I would give this 0 if I could!”

Helpful Report

Posted 2 years ago

“Pre ordered and paid for garden furniture told 2 week delivery this was beginning of April every week iv had a email push back the delivery we have now been told mid June. Don't order if u need items urgently thankfully I just wanted a garden update so can wait .”

Helpful Report

Posted 2 years ago

“Non existent customer service, phoning is next to impossible. £1500 worth of patio furniture now useless as glass table top broken on delivery.”

Helpful Report

Posted 2 years ago

“Ordered 2 sets of garden furniture online 4 weeks ago, paid fast delivery to make sure was with me for an event. One set had the wrong parts in and the other set had damaged parts. I rang the next morning to arrange a collection and spoke with a customer service agent who could barely understand English and was quite rude and wanted me to email photos of the damage to prove what I was saying. I straight away emailed the photos. I then proceeded to wait 5 days for an email back. This was after me emailing twice to complain that I was storing 2 very large garden furniture sets in my lounge! I received no apology just a date for collection finally. This date was then changed to yet another day. I have now waited nearly 14 days since it was collected and have had no correspondence from the Range regarding my refund? I have once again emailed to complain and received no reply!! This company online is beyond a joke, I have never had issues instore. I wish I had never ordered such large, expensive items from them as now I am chasing the refund and this is money which should be back in my bank not theirs. THE WORST CUSTOMER SERVICE EXPERIENCE EVER........AVOID!!!”

The Range 1 star review on 21st April 2022

Helpful Report

Posted 2 years ago

“Extremely poor service and staff disconnecting phone lines rather than have to provide solutions or customer service. I had six packages before I could get two items that were not damaged, all couriered and causing inconvenience and time to unpack boxes/check items and repack when damaged. Staff member became clearly irate on phone all when explaining the debacle and cut me off. No offer of compensation from customer service team after three weeks of mistakes and hassle, very poor company.”

Helpful Report

Posted 2 years ago

“Trying to cancel my order for 4 days nobody answers after giving a number for online service absolutely disgusting, takes my order and won’t let me cancel”

Helpful Report

Posted 2 years ago

“How to get this right. I paid for two frames, but the website page kept saying the order didn't get through as there supposedly was a problem with the payment. As I found out after 4 times, the money has been taken instead!! Found out after checking the bank account. I am going to call the bank straight away tomorrow to block the payments. This is absolutely not professional and frankly upsetting. Do not by from them again!”

Helpful Report

Posted 2 years ago

“Took my daughter to the Evesham store to look at garden furniture. The item she liked was available in stock and the staff dealing with sale very friendly and helpful. One of the warehouse staff named Mick delivered the item to my car and on finding that the box was too big helped in opening the box and placing individual pieces into the car. Excellent service .Thankyou Mick and the rest of the team for 5 star service”

Helpful Report

Posted 2 years ago

“After charging me more for Saturday delivery the driver destroyed my parcel so undeliverable (DHL) and it’s impossible to get hold of range customer care by message email phone nobody responds to report this absolutely ridiculous company”

Helpful Report

Posted 2 years ago

“Absolute nightmare trying to return an item bought online if you don’t live near a store”

Helpful Report

Posted 2 years ago

“Can’t through on telephones can’t email no facility does not work! Very poor tried two days solid to ring! I still have no order from you after waiting since 13th April!!!! I advise anyone not to buy online as you cannot get through to sort things out!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews