Name: Timpson
Rating: 2.58

“Took a dress worth £250 to be dry cleaned at Timpsons Verwood and came back with too large obvious buttons missing and no explanation!!! Terrible experience.. right before an event which I needed the dress for .. cannot wear the dress now as it is 2 out of six large gold buttons down the front of a black dress!”

Helpful Report

Posted 5 years ago

We are so very sorry to hear about the problems you have had after leaving your garment in our care, if you would be so kind as to contact us on the email address below we can look into this matter further for you. Kind regards Marion Customer Support Team

Posted 5 years ago

customer.support@timpson.com

Posted 5 years ago

I am so very sorry to hear this, if you would be so kind as to contact us on the email address below we will look into this further for you. Kind regards Marion Customer Support Team

Posted 5 years ago

“Went into timpson to have new battery fitted to my watch but could not believe charge at £28.50 so thought ask hubby to do we bought two batteries for £1:50 and job took approx 5 mins no special tools req so beware before using Timpsons”

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Posted 5 years ago

“Second time used Timpsons for key cutting, first branch keys didnt fit then we moved home. Tried another branch today got keys home and again didnt fit! Will never use again!”

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Posted 5 years ago

We are so sorry to hear that the keys you had cut recently did not work...would you be so kind as to email us with the details of the branch you used and your contact details so we can look into this matter further for you? Kind regards Marion :)

Posted 5 years ago

customer.support@timpson.com

Posted 5 years ago

“If I could put zero stars for the branch in Coventry Morrisons store I would. Took in a pair of curtains to be cleaned. Collected them they had not been cleaned but now had brown lines all down them that look like scorch marks Took them back and was told they will re-clean them. Collected them again - they were still the same. Asked for a refund they refused, saying that they have cleaned them twice. Phoned their head office - they told me it's not their policy to refund unless a technical test proves they were at fault. To get this I would have to take them to be assessed. To cut as long story short it took four visits back and forth to finally get a refund and for my trouble they gave me £20. Absolutely no apology for ruining a pair of curtains that I now have to replace out of my own pocket. The staff are really rude and have no idea what customer service means. Disgusted.”

Helpful Report

Posted 5 years ago

We are so sorry to hear about the issues you have had after leaving your curtains in our care. We would like to look into this matter further for you. If you would be so kind as to email the following address with your details we will get back to you and try to rectify the issue. customer.support@timpson.com Kind regards Marion :)

Posted 5 years ago

“I took in an expensive pair of Remonte boots worn once but a big scuff on the front toe. West kirby manager asked me to leave it with him. 1 hour later i picked them up and totally fixed.”

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Posted 5 years ago

Thanks so much for your review Julia, glad you were happy with the service provided in our branch in West Kirby :)

Posted 5 years ago

“No point emailing them they don’t reply went into branch to try and get help ordering house sign online just said to me it’s in the leaflet .no help there”

Helpful Report

Posted 5 years ago

We are so sorry to hear you have not had a reply and we would like to look into this matter further if you would be so kind as to email us on the address below? customer.support@timpson.com Thank you Marion :)

Posted 5 years ago

“took my car key to Exeter Morrisons branch - all i needed was to replace the key shell costing £35. in the end they broke the circuit board in the key and needed to replace the whole key costing £150. Never use this company”

Helpful Report

Posted 5 years ago

Hi Ian I am so very sorry to hear about the issues you have had after taking your key into our Exeter Branch recently. we would like to try and rectify this for you if you would be so kind as to email us on customer.support@timpson.com. Thanks Marion :)

Posted 5 years ago

“DON'T EVER USE THIS BRANCH OF TIMPSON GUILDFORD TESCO IT IS THE WORST EVERY. THREE TIMES THEY HAVE DAMAGED MY CLEANING EXPENSIVE THROWS TRON OR BURNED AND 5 ITEMS OF DRY CLEANING LOST FOR MONTHS. TODAY EXPERIENCED THE MOST RUDE EMPLOYEE. I HAVE BEEN IN THE SERVICE SECTOR FOR 20 YEARS NEVER WOULD I DELIVER THIS KIND OF SERVICE TO MY CUSTOMERS. picked up my cleaning today. two kingsize throws. one has been ripped at the seams. disgusting service yet again from this branch. the service provider was rude and unhelpful. this is not the first time the company has destroyed my goods first burned throw and then lost 5 items of dry cleaning. HOW DO YOU RUN SUCH A AWFUL BUSINESS WITH NO CUSTOMER SERVICE AT THE POINT OF DELIVERY.”

Helpful Report

Posted 5 years ago

Dear Nailah We are so very sorry to hear about the issues you have had after leaving your dry cleaning in our care in Guildford. If you would be so kind as to forward the details to the following email address we will look into the matter further for you? customer.support@timpson.com Kind regards Marion :)

Posted 5 years ago

“Great customer service from Scott at Timpsons Marsh Mills, Plymouth. Would highly recommend this branch and will definitely do there again”

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Posted 5 years ago

Thanks so very much for your review, glad to hear you were happy with the service from our branch in Plymouth. :)

Posted 5 years ago

“Tesco hatfield tried to repair my loakes and failed. After 8 weeks they are now needing to be resoled again. I am busy exec and i thought i would give it a go but after 5 visits back to store all the rubber was finally stuck down! Albeit with 1 pin poking into my foot that they displaced while doing the work and said it wasnt them.....really terrible experience - please don't go near them! Massively upset by it.”

Helpful Report

Posted 5 years ago

Hi Greg I am very sorry to hear about the issues you have had after having your shoes repaired in our branch in Hatfield. If you would be so kind as to send the details to the email address below and we will look into the matter further - customer.support@timpson.com. Kind regards Marion :)

Posted 5 years ago

“I took a new white blouse in for dry cleaning (to remove the shop perfume as I am allergic). When it came back it had a huge stain on the front which the aggressive man behind the counter tried to convince me was there when I brought it in (it was brand new!). When I refused to accept it in that condition and insisted Timpson do something about the stain they had put on it he took away the original blue slip and destroyed it - telling me they are not allowed to give them back. He wrote out a new slip on which he stated I was complaining about a stain that was there when I originally brought the blouse in (and of course he had destroyed the evidence to the contrary!). He then told me "Pity you didn't take a picture of the blouse before handing it in" (!). I got a text a few days later to say my blouse was ready but lo and behold the stain was still there! It was a different guy this time - he was unfriendly, refused to look at me and kept his eyes focused on the person behind the whole time. He suggested having the stain tested to which I agreed. I still haven't heard anything from Timpson (it's been over a month) and when I went in to enquire after my blouse the aggressive man was back and he behaved as if I was invisible and completely ignored me. This is the Timpson at Sainbury's in Charlton.”

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Posted 5 years ago

“I took my iphone to have the battery replaced at Timpson Whiteley. The phone was perfect, no defects or problems, only the battery. The manager did the job himself. However, he damaged my iphone and left the screen completely loose. I don't recommend Timpson to anyone, unless you are keen to have your phone damaged.”

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Posted 5 years ago

“I got 2 keys cut for 2 straightforward Yale-type locks at Timpsons Tesco Borehamwood. The first key only fitted halfway in the lock, and the second went in but wouldn't turn the lock. I took them back and they took literally a minute to adjust them, with exactly the same set of results: unusable keys, same problems. I've had 3 sets of keys cut elsewhere for the same locks in previous years with no problems. I'm going back for a refund and not using Timpsons again.”

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Posted 5 years ago

“As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.”

Helpful Report

Posted 5 years ago

“As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.”

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Posted 5 years ago

“My complaint is with customer services. I sent them an e mail on June 24th and they cannot be bothered to answer my query. What are they employed for?”

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Posted 5 years ago

“Timpsons Dog Kennel Hill Next to Sainsbury’s Guy with the blonde hair and tattoos on his hands has attitude and is aggressive. His Customer service is rubbish and he try’s to argue and belittle you when you try to explain something to him. Will not be going there again. 😳😤”

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Posted 5 years ago

“Great customer service from Andy and Glen at Timpsons, Carpet Trades Way, Kidderminster, would recommend highly”

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Posted 5 years ago

“DON'T EVER USE THE FARNHAM STORE. I wish they could have the 0 star for the review because the service was worse than 1 star. I got there twice, one for cutting my main door key cost £6 and my husband even could use it to open the door, too bad. The second time I got there to change my watch battery, it cost £32.8 and the guy even didn't seal my watch. Sooooo disappointed.”

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Posted 5 years ago

“Do not use the Eastbourne branch awful customer service keys cut on 4 visits also the manager there was very abusive and swearing a lot had my 4 year old with me terrible language will not be returning”

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Posted 5 years ago

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