Timpson Reviews

Name: Timpson
Rating: 2.55

2.6 Rating 303 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 303 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been in Bearsden store Lewis served me. great service.”

Helpful Report

Posted 5 years ago

“I would like to share my experience with Liam on 25/01/2020 @ 13:00 at your Asda Coventry, Walsgrave store. I went in with my wife to get her watch battery replaced thinking that we can get a positive experience. Right away though the colleague was not helpful in explaining the price, nor was he friendly at all. As soon as he had replaced the battery, his attitude was focused on getting the payment completed. We thought to inspect the work for our own comfort but he was huffing as if he had a massive queue. The store was empty , so there no other customers he was serving. I had enquired about my car keys and instead of explaining the method on how it would be done, he was being rude and was treating me like a 5 year old child by repeating his words on a harsher tone. I have to say this has been my worst experience ever with Timpsons!”

Helpful Report

Posted 5 years ago

“So I go into the Ramsgate branch to keys cut and the guy moaned the whole way through stating it was his lunch break and shouldn’t be working, I asked him why he hadn’t shut the door and apparently his not allowed to shut the door until 5-30 which I find shocking, so not only does your employee have to stand outside the shop for his break it’s still disturbed as his not allowed to shut the door, so even going to the toilet the door stays open, I don’t know if you as a company think this is fair, not only do you have to take a loan out to get your keys cut you have to listen to someone who really wasn’t happy complaining, and I think he has every right to do so it’s absolutely disgusting that he cannot have a correct break in a whole day,just to suit business needs surely your employees are important??? You need to be able to shut the door with a sign saying that you are CLOSED for 30 mins so your employees can refuel and have a break”

Helpful Report

Posted 5 years ago

“We needed a series of a4 photos printed. When I opened them, they were too dark. Half of them were fit for the bin. We had quite a bit of friction but the company did admit liability and offered to put anything right in the end. While I would struggle to use their services for photos again, but I do accept that things do go wrong from time to time.”

Helpful Report

Posted 5 years ago

“I visited their Selborne Walk Walthamstow E17 branch to get a replacement battery for my G10 watch and was quoted the ridiculous price of £18.45 for such a small item,i know this as i went to a small store named Tick Tock in Stamford Hill N16 and was charged only £5. The manager for Timpsons whom i was in communication with thinks it is acceptable to charge this price and says it is correct. Guess which place of business will be getting my custom in future.”

Helpful Report

Posted 5 years ago

“My Dad passed away on 3rd December 2019. I went into Timpson, Cannon Park, Coventry and was served by Austin. I chose a gold plated plaque for the base of a framed photo of my Dad (to sit on top of his coffin). I chose 4 lines of engraving and to my complete surprise Austin said he wouldn’t charge me for the plaque nor engraving. After such a traumatic month I found this very moving and it rendered me speechless. The plaque was ready within 15 minutes and looks perfect on the frame. What a kind gesture.”

Helpful Report

Posted 5 years ago

“I’ve just purchased a pair of heel grips. Last week I purchased a pair from Clark’s at £1.30. Today I have paid £3.95 at Timpsons, Sainsbury’s at Farlington. Could someone explain why a basic pair of heel grips warrant them to be over 100% more in price. Timpson prices are scandalous!! Won’t ever be returning to Timpsons.”

Helpful Report

Posted 5 years ago

“I went into Timpson in morrisons, Gamston to get my metal watch bracelet adjusted and they wanted £22 to remove 4 links!! I ended up going to a really nice clock shop in Ruddington and they charged me £5. I also had a handle sewn on my handbag the week before and it cost £12.50 for a 2 minute job.”

Helpful Report

Posted 5 years ago

Hi thank you for your feedback, the amount you were quoted does seem high to remove links. I would like to look into this matter further if you would be so kind as to contact our customer support department on customer.support@timpson.com and we will get back to you. Kind regards Marion :)

Posted 5 years ago

“Totally disgusted after taking my coat into Timpsons [Sainsburys - Brookwood] and when I got it back it was totally covered in white marks in several places. It looks as though it's also been burnt in certain areas. The Timpson member of staff admitted that the garment was damaged during the clean and it wasn't in that condition when I took it in. I was offered a complimentary re-clean. Following the re-clean, the coat was in fact worse!!! At this point, I was rudely told to "check it out at home" due to poor lighting in the store, I was adamant that we both looked at the coat together, and he admitted that the damage is irreparable and I should contact Head Office to seek compensation for the damage caused.”

Helpful Report

Posted 5 years ago

I am so sorry to hear about the problems you have encountered after using one of our branches to have your coat Dry Cleaned recently. If you would be so kind as to contact our Customer Support Department they will help you further customer.support@timpson.com. Thank you Marion Hart

Posted 5 years ago

“Local Timpson within Tesco in Wigan, quoted me £58 to sew in a new zip in my canvas rucksack . Taken it to a traditional cobbler today, and was charged £3 to sew in a new zip”

Helpful Report

Posted 5 years ago

Hi we are so very sorry that our quote was higher than you expected, we do hope you will try us again in the future. Customer Support Team

Posted 5 years ago

“Good Grief I nearly had heart failure ! Asked Timpsons in Morrison’s to put a watch battery in they said £17.50 no thanks blimey what a rip off. Went to the jewellers they charged me £5 I’m surprised you get any customers.”

Helpful Report

Posted 5 years ago

Hi Jean I am sorry you feel we are overpriced for the watch services we offer, we do give a 12 month or lifetime guarantee with all our battery replacement and ensure that a professional job is carried out and your watch is insured whilst in our care. I do hope you will try us again in the future. Kind regards Customer Support Team

Posted 5 years ago

Hi Jean so sorry you were unhappy with the quote you were given for the battery replacement in your watch, our batteries come with a 12 month or lifetime guarantee for the lifetime of your watch and we ensure all necessary cheques are done and the watch is insured whilst in our care. I hope you try our services again in the future. Kind regards Marion Customer Support Team

Posted 5 years ago

“Took a dress worth £250 to be dry cleaned at Timpsons Verwood and came back with too large obvious buttons missing and no explanation!!! Terrible experience.. right before an event which I needed the dress for .. cannot wear the dress now as it is 2 out of six large gold buttons down the front of a black dress!”

Helpful Report

Posted 5 years ago

We are so very sorry to hear about the problems you have had after leaving your garment in our care, if you would be so kind as to contact us on the email address below we can look into this matter further for you. Kind regards Marion Customer Support Team

Posted 5 years ago

customer.support@timpson.com

Posted 5 years ago

I am so very sorry to hear this, if you would be so kind as to contact us on the email address below we will look into this further for you. Kind regards Marion Customer Support Team

Posted 5 years ago

“Went into timpson to have new battery fitted to my watch but could not believe charge at £28.50 so thought ask hubby to do we bought two batteries for £1:50 and job took approx 5 mins no special tools req so beware before using Timpsons”

Helpful Report

Posted 5 years ago

“Second time used Timpsons for key cutting, first branch keys didnt fit then we moved home. Tried another branch today got keys home and again didnt fit! Will never use again!”

Helpful Report

Posted 5 years ago

We are so sorry to hear that the keys you had cut recently did not work...would you be so kind as to email us with the details of the branch you used and your contact details so we can look into this matter further for you? Kind regards Marion :)

Posted 5 years ago

customer.support@timpson.com

Posted 5 years ago

“If I could put zero stars for the branch in Coventry Morrisons store I would. Took in a pair of curtains to be cleaned. Collected them they had not been cleaned but now had brown lines all down them that look like scorch marks Took them back and was told they will re-clean them. Collected them again - they were still the same. Asked for a refund they refused, saying that they have cleaned them twice. Phoned their head office - they told me it's not their policy to refund unless a technical test proves they were at fault. To get this I would have to take them to be assessed. To cut as long story short it took four visits back and forth to finally get a refund and for my trouble they gave me £20. Absolutely no apology for ruining a pair of curtains that I now have to replace out of my own pocket. The staff are really rude and have no idea what customer service means. Disgusted.”

Helpful Report

Posted 5 years ago

We are so sorry to hear about the issues you have had after leaving your curtains in our care. We would like to look into this matter further for you. If you would be so kind as to email the following address with your details we will get back to you and try to rectify the issue. customer.support@timpson.com Kind regards Marion :)

Posted 5 years ago

“I took in an expensive pair of Remonte boots worn once but a big scuff on the front toe. West kirby manager asked me to leave it with him. 1 hour later i picked them up and totally fixed.”

Helpful Report

Posted 5 years ago

Thanks so much for your review Julia, glad you were happy with the service provided in our branch in West Kirby :)

Posted 5 years ago

“No point emailing them they don’t reply went into branch to try and get help ordering house sign online just said to me it’s in the leaflet .no help there”

Helpful Report

Posted 5 years ago

We are so sorry to hear you have not had a reply and we would like to look into this matter further if you would be so kind as to email us on the address below? customer.support@timpson.com Thank you Marion :)

Posted 5 years ago

“took my car key to Exeter Morrisons branch - all i needed was to replace the key shell costing £35. in the end they broke the circuit board in the key and needed to replace the whole key costing £150. Never use this company”

Helpful Report

Posted 5 years ago

Hi Ian I am so very sorry to hear about the issues you have had after taking your key into our Exeter Branch recently. we would like to try and rectify this for you if you would be so kind as to email us on customer.support@timpson.com. Thanks Marion :)

Posted 5 years ago

“DON'T EVER USE THIS BRANCH OF TIMPSON GUILDFORD TESCO IT IS THE WORST EVERY. THREE TIMES THEY HAVE DAMAGED MY CLEANING EXPENSIVE THROWS TRON OR BURNED AND 5 ITEMS OF DRY CLEANING LOST FOR MONTHS. TODAY EXPERIENCED THE MOST RUDE EMPLOYEE. I HAVE BEEN IN THE SERVICE SECTOR FOR 20 YEARS NEVER WOULD I DELIVER THIS KIND OF SERVICE TO MY CUSTOMERS. picked up my cleaning today. two kingsize throws. one has been ripped at the seams. disgusting service yet again from this branch. the service provider was rude and unhelpful. this is not the first time the company has destroyed my goods first burned throw and then lost 5 items of dry cleaning. HOW DO YOU RUN SUCH A AWFUL BUSINESS WITH NO CUSTOMER SERVICE AT THE POINT OF DELIVERY.”

Helpful Report

Posted 5 years ago

Dear Nailah We are so very sorry to hear about the issues you have had after leaving your dry cleaning in our care in Guildford. If you would be so kind as to forward the details to the following email address we will look into the matter further for you? customer.support@timpson.com Kind regards Marion :)

Posted 5 years ago

“Great customer service from Scott at Timpsons Marsh Mills, Plymouth. Would highly recommend this branch and will definitely do there again”

Helpful Report

Posted 5 years ago

Thanks so very much for your review, glad to hear you were happy with the service from our branch in Plymouth. :)

Posted 5 years ago

Timpson is rated 2.6 based on 303 reviews