TJC Reviews

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

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Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have awarded no stars but you have to in order to write your review. All in all, worst experience from a tv shopping company, EVER. Ordered a signet ring and paid at check out. Wanted it resized so just after paying, as instructed, I contacted (immediately) customer services by email to resize it and instructed the size. Heard nothing that day. Got an email NEXT DAY, advising it had already been shipped! There followed an exchange of emails: they were sorry, it had already been sent. Would have to send it back again and I would be charged for resizing. I asked questions, got standard company replies, no answers to my questions. Completely useless. There was absolutely no genuine empathy or apologies. I would question the training these customer services people get. Perhaps it’s down to the poor attitude from the supervisor- retraining may be an idea for all???? I meet many people through my job on a daily basis and will be happy to pass on information of the kindness, understanding and customer support (lack of) to them. Will never ever order through this company again. And I do NOT recommend buying from them.”

Helpful Report

Posted 4 years ago

“There is someone in the returns department that is untrustworthy as l have returned more than one item in one package and they refuse to admit it and proceed to charge me for the other items. Do not trust this company.”

Helpful Report

Posted 4 years ago

“I recently purchased a plugin flame heater from tjc I should have done what I usually do is shop around no matter however I did found the exact same plugin flame heater on Amazon for £17.99 with free p&p next time I won't jump in with both feet I will continue to keep checking the prices out before I purchase from tjc again.”

Helpful Report

Posted 4 years ago

“After numerous issues with faulty items, poor quality and arriving with missing stones etc, and money taken for an order that was never despatched, and then refunded after two weeks with no explanation, I had the misfortune to speak to a customer services agent who put the phone down. So I placed a review explaining how I had been treated. I was then phoned by tjc and asked if I would remove my review. I refused to remove it as it had been a stressful experience. So without any notification to myself my review was removed by a biased review platform, T........t. Tjc are not customer orientated and definitely not to be trusted.”

Helpful Report

Posted 4 years ago

“Very hit and miss overall - customer service can be good when they want to be. Packages always shipped on time and usually arrive promptly. Quality seems a bit hit and miss and is in decline. The past three orders I brought have had stones come out! Can't be a coincidence, the craftsmanship has declined, obviously. Have shopped with TJC for three years, but no more. Once my budget pays are up, I'm done! Try at your own risk, it's a gamble...”

Helpful Report

Posted 4 years ago

“APPALLING Customer Service. In the specifics, Shane in the Budget Pay team has been plain unprofessional, condescending, contemptuous and has outright refused to escalate the issue to senior management, despite me asking him several times. I have reported the company to the regulator and have made an official complaint towards Shane. I am sure his managers will be delighted since he refused to put me through any of them when I was willing to resolve this amicably. I will never purchase from TJC ever again and the quality is very poor. The item I bought (an expensive Opatra wand), has made a crack not even after 30 days of purchase.”

Helpful Report

Posted 4 years ago

“If only you could review a zero star. This is a scam company. DO NOT PURCHASE from TJC. My grandmother had ordered a ring. It didn’t fit so she’s sent it back with proof of postage from Royal Mail. The package arrived back at the postal address EMPTY. So either a TJC member of staff or Royal Mail have opened the package and taken the ring? TJC are now harassing my grandmother to pay the full amount for the ring again as they “haven’t received it”. They call her every day demanding the payment. The package was insured via Royal Mail.”

Helpful Report

Posted 4 years ago

“First order for a £1500 diamond ring order no 18979521 First order for a £1500 diamond ring. Had to return for a second time as not sized correctly. I also on the advice of a jeweller requested the lack of sufficient gold holding the diamonds in place and the fact that the metal also had two small ragged pieces of gold be reviewed. Love the ring but customer service never get back and I just seen to be the one in constant contact trying to get my ring back after 6 weeks. Now can’t get someone with authority to authorise my refund as only ever one manager/supervisor on at any one time. Won’t be a repeat customer and would definitely not recommend them.”

Helpful Report

Posted 4 years ago

“Having trouble like previous customers ordered £1300 ring for a present end August straight to resize no ring has appeared. Numerous email sent by customer service even one sent to a manager no response. No one will take responsibility for this missing ring want a refund. Think problem with things going missing in this company. Sort this out.”

Helpful Report

Posted 4 years ago

“I recently bought a bread maker which included an ice cream maker, on tv there was an insert which you put into your freezer to garden, then put your ice cream mix in it in the machine to churn, guess what, recieved the bread maker but no ice cream insert!! Now I face a long call to call to try to get one sent out, god knows how long that will take & what is it now they have 2 presenters on together, why?? These guys are quite capable of presenting alone & I am really sick of switching on to see Tony Dumas from Brazil selling stuff out of most people’s price range, please get rid, he’s been on screen for nearly 3 weeks!! Does anyone else agree???”

Helpful Report

Posted 4 years ago

“I've noticed when reviewing items delivered that they are smaller than shown. I've compared images and sometimes feel it's not a luje for like.”

Helpful Report

Posted 4 years ago

“Over the last year I have spent several thousand pounds with TJC ordering mainly presents to be mailed during this pandemic. My last order of several hundred pounds was missing a £199.99 polki diamond necklace bought for my sister's up coming birthday. I telephoned customer services before the August bank holiday, they promised to discuss with supervisor and someone would cll me 1st Sept.......NO call but plenty of their advertising post thru the door! I left it alone for another week and then called customer services to cancel my account fully, they promised a supervisor/manager would call me within 24 hrs, it is now well past that time frame and NO call. I am absolutely disgusted by the customer services, not only have i lost my £199.99, not an insignificant sum of money especially in the current economy BUT worse, my special birthday present for my sister was ruined and this company could not have cared less. I will be contacting trading standards and small claims court for advice about this matter. I hasten to add this was not the first time a large order arrived with a piece of jewellery missing but because the value of that item was £5 or therabouts it was eventually replaced free of charge - a whole 'nother ball game with a 200 necklace they didn't want to deal with it or me.”

Helpful Report

Posted 4 years ago

“I bought a dress 9ct gold three stoned ring last November I wear the ring very occasionally, noticed a stone is missing , customers service informed me today 30 day guarantee, I certainly will never shop their again ,, may I add , this us the second ring this has happened to ,”

Helpful Report

Posted 4 years ago

“Having phoned tjc customer services, woman in question may need to be advised on customer service, I then wrote to them and oh what a surprise, no response, Now I am going to contact Trading standards,”

Helpful Report

Posted 4 years ago

“I've got to admit,so far ,so good.Although I've only ordered gisepi Perez jewellery and several cheap brooches. They have been well made.Had to send one brooch and a purse back and was refunded within days. I bought throws in sale. I really feel for customers who have invested hard earned money and are so dreadfully disappointed with tjc. That needs improving with a high priority.”

Helpful Report

Posted 4 years ago

“Ordered Opatra Lux Brush , watched the live programme, sounded great, ordered and tried for a couple of weeks, no difference to my hair. Returned, they are now sending it back, as it has been used. How are you supposed to try something if not to use it? Apparently because it is a beauty product, it’s non returnable under the 30 day money back guarantee , this was never mentioned in the TV! Not happy, pretty bad service”

Helpful Report

Posted 4 years ago

“Ordered ring 2/8/20 had to be resized this was done and since 14:8/20 no one in TJC can tell me where my ring is different story each time this is a£1k ring couldn’t care less attitude”

Helpful Report

Posted 4 years ago

“Bought 3 items of jewellery and stones fell out of all 3. I emailed but got no response only to then be told I shouldn’t have emailed and I was now outside the 30 days. A promised supervisor call never happened then I rang again and was then cut off. Poor quality items and hiding behind their “policy” disgraceful”

Helpful Report

Posted 4 years ago

“I would give you less an 1 star if it would let me . But you are not bothered about all your customer complaints anyway I was advised by one of your advisors to send back a Donna bella heat brush .i tried one stand of hair this has not been used ! That is something completely different and you only know because i told you on the form there is NOhair ect on the brush .I rang your customer service what a waist of time! I am not surprised you have so many angry customers and bad review this is bad practice I think you should look into this and sort things out with views who have brought thing in good faith and had I thrown back in there face. I am very angry you should take a look at QVC and what they do that what you call good service and values”

Helpful Report

Posted 4 years ago

“I ordered. What I thought was opatra lux brush £89.99..received item. The brush did not have opatra on it like the other opatra tools. Then while online seen exactly the same brush. From China. The manufacturer of the brush. £17.00 Inc delivery.. Went ahead and ordered. That is £72.00 different excluding delivery. cost. I'm not happy. Sent opatra brush back to tjc within the 30 days.. They refused the return... Now I do not trust this shopping channel.. Not good customer service.”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,187 reviews