“I ordered 2 rings. I’m still waiting for both. They sent the wrong ring for one order. I returned it straightaway. They claim it has to go through a checking process before they can send the correct ring out. So I’m having to wait even longer because of their incompetence. The other ring just hadn’t arrived. It’s impossible to speak to anyone because they no agents are ever available and they don’t answer messages from customers. Don’t waste your money!”
“Returned ring after the stone fell out after less than a month . Returned 5th January and still waiting for replacement or promised refund . Awful company”
“I purchased a gold diamond ring on a live TV presentation on sale for £288 down from £499. The presenters stated free resize, their website said free resize but they refused to do it. Three Days later I received a message saying the ring was out of stock and I'd get a refund. Yet today 10 days later the ring is still for sale on their website BUT now the price has increased by £500 @ £799.99. I've asked for an explanation but they've ignored me. They are nothing but cheats and con artists.”
“Do not use this company!! Cheap and hidden charges
Do not use this company!!! Good prices but VERY cheaply made and then they charge you when a bracelet breaks after only months of ware!!!
I brought 3 bracelets from TJC and ALL 3 broke within 6 months!
Cheap links, very ultra thing connecting links and when I thought I could just return for repair I was hit with a £53 charge to get them fixed!!!
Unless you want them to break within months of owning jewellery from this company keep very very clear!
Bad customer service and will never use this website again!”
“Placed a bid for white gold diamond bracelet on the 21/12/23 this was supposed to be fast tracked to me I expected the item to be with me by Sunday the 24/12/23 at the latest but it didn't arrive so I've had to give the family member money instead I'm furious. I've sent 3 emails and not one person has responded. I have also Included the order number in the emails I sent to tjc as well I make a habit of writing down the order numbers at the time of placing bids on this channel.”
“Where is my item spoke to customer service 5 timed 5 times they said it had been dispatched all different dates liars you take money then you are practidly saying go to hell thief's I paid Nov still no item”
“So I bought my mam a bracelet for her birthday in November in under the 30 days the bracelets literally just fell apart one of the links just came apart that's right the links not the clasps, contacted them said they were going to send me a returns label its taken ages to come it arrived this morning but in-between this I've emailed again to ask about the label and to say we'll if I'm going to be over the day return policy its down to them and not me, Thier ignorance prevails then and yep they ig bored it and still have, absolutely horrendous company and sell tat that's doesn't last 5 minutes my advise ignore what they say on their TV channel its all nonsense it will fall apart, my opinion to anyone looking to go to these, seriously think twice and AVOID AVOID AVOID. Vile company. Please note the item wasn't broke on arrival the link just literally come off luckily my mam felt it come off and the link that had broken of was hanging on to the chain, but the length of time to get the return label was ridiculous.
This is notbthe first issue I had with this order either as they advistised one proce and charged me another then tried to deny it being on at that price ect they will never learn money grabbers that all they are, quick to take it but not quick to solve anything honest steer clear of these, I most certainly will be from now on. Also put this review on trustpilot.”
“Ordered Bauer rechargeable hot water bottle 2 weeks ago no response from them. Just keep being to lies hold on for 5 days. They say had an issue with the item another lie wait till Monday they said should have an answer. Don’t hold your breath. Still holding on to my money after repeatedly asking for a refund. What a company.DO NOT ORDER FROM THEM. Should not be allowed to trade.”
“14 weeks now.trying to get refund promissed in e mails and recorded calls. They don't care iam terminal and have to raise this every week. I don't think manager ring ,unless sees review. Have to go small claims court as almost 4 months now. Took photos of their lieng e mails for court.”
“Purchased 2 lots of Christmas lights was charged almost £10 in Postage disgusted they make so much money on the over priced P&P WONT DEAL WITH THIS COMPANY EVER AGAIN.I HAVE SPENT A LOT OF MONEY OVER THE YEARS BUT NO MORE.s”
“DO NOT BYE FROM THIS COMPANY,
I have a life time warranty on a product I bought from tjc, when I returned the faulty item they did not replace it and will not give be a refund, I am going to go legal.
The company is a fraud and a con, please be aware.”
“This has been the worst company I have ever used. I ordered this ring and it was randomly cancelled a few days later. When I enquired into it they stated they tried to contact me to verify who I was and I had not replied so my order was cancelled. I had no emails of contact so was puzzled. I sent a further two emails to have this looked into without a reply. I used chat to get to the bottom of this who stated as I had not replied to their email of verification my order was cancelled. NO EMAIL CAME THROUGH TO ME. No other means of contact was made and my order cancelled without warning. You would think more efforts to contact me before cancelling a high value order would have been made. I had verified who I was over the phone when I placed the order so not sure why it needs to be done a second time. I was told to place the order again wasting more of my time and more importantly not getting the discount price I ordered it at. I'll take my custom else where, shocked at the poor service/customer care this site offers. AVOID”
“I have bought lots and lots of items but I am scared to wear them. Because when I did the stones fell out, just having a meal I lost a AAA Tanzanite. Silver tarnishes easily, gold overlay not plated items lose the gold. And don't mention the prices. Check their prices with online sellers and you'll find their final price is the actual RRP price sometimes much high so no saving.”
“Not happy I've emailed tjc with regards to an order that was supposed to be fast tracked 3 days later the item is still not with me . Order number is 29310779 for Jimmy Choo sunglasses I now want my money refunded back to me I expected this item before I returned back to work as there will be no one home to take possession of the delivery. Fast tracked means 2 to 3 days at the most when I return items you get them back the following day and it seems to be cheaper to return them than what I pay for p&p from the channel. I'm fed up getting ticket numbers please just answer the question.”
“I took tjcplus out for 1month I even checked it was only for 1 month it had been put on every month so I cancelled it again and guess what checked my bank and it had been took for another month iknow you are loosening customers daily but you carnt be that desperate for money you have to take it frauduantly and will you sort my refund out returned 3 items and only got refunded for 2 I am told it will be refunded not holding my breath please sort this out if you keep on conducting business like this you won't have a business beware customers before shopping with tjc please think about it carefully”
