Name: TOMTOP
Rating: 1.04

“Stay far away from this China based scam company I had purchased from tomtop previously and everything arrived ok, except for one order I was missing. I informed their customer service and it was mailed to be fairly quickly considering it was coming from China. Fast forward 8 months later and I placed an order for k95 mask. Its been 2 months and still has not arrived. I have had multiple conversations with customer service since week 3 of not receiving the order and every time it was the same excuse. Their US delivery is slow due to Covid 19. I have order many things since Covid, as I am sure most have and it has never taken 8 weeks to receive a product from anywhere in the world. I have to count this one as I was scammed. Stay far away from this website and company. They do not send your products and lie when you ask about the status. Shame on you tomtop”

Helpful Report

Posted 4 years ago

“Scam company I see now It is my duty now to stop customer to spending money to this scam company. I purchased thermometer after 2.5 month arrived in damaged box, no battery, I install battery and NOT WORKING, I contact PayPal since the company does not do anything about it, PayPal got involved the Tomtop agree to refund the money since they know will cost $35 to ship it back! So $44.95 I paid for if send it back then I get my money does not make sense. I start to published review to let people to know this people are scam, then Tomtop ask for video to be sent to the, before they asked for picture and they got it nothing happened, simple they think People of other country are stupid and this way they are making Money.”

Helpful Report

Posted 4 years ago

“I ordered two Samebike Electric Bikes. One was perfect, the second had bits falling out of the box and the forks were twisted. I was excited, so I got it working. Within a week the 7-speed selector had stopped clicking into position, after four weeks the motor ground to a halt. TomTop are absolutely useless. We have exchanged nearly 100 emails. "Get it repaired locally and we will credit you $24/30/40", but we cannot get parts and they will not supply them. "Return to Hong Kong", but we have to pay out more than £100. They promise to refund but we can't trust them. DO NOT BUY FROM TOMTOP!”

Helpful Report

Posted 4 years ago

“If I could give zero stars, I would. I ordered an item for my nephew for his birthday. The website said it would take 7-10 days. When I checked status with the company, I received very rude responses. The item finally arrived after a month and was not what I ordered and did not work. Buyer beware. Do not order from this comapny. They are a scam. Even worse, paypal seems to be in on the scam as they denied my dispute.”

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Posted 4 years ago

“If I could give a 0 score I would, this company is s total scam and PayPal are no better letting them get away with it . Purchased a ebike for £550 , when it arrived the bike display unit was damaged and bike wouldn’t operate with out, contacted Tomtop who they will give £6 pounds to get it repaired which is a joke , once declined they then said for a refund I need to post the bike back to China which will cost around £150 , I raised a complaint through PayPal who said the same thing , after reading a few more reviews people have sent there goods back only to be told item not received I decided to cut my lost , do not buy from this company,”

Helpful Report

Posted 4 years ago

“If I could give a 0 score I would, this company is s total scam and PayPal are no better letting them get away with it . Purchased a ebike for £550 , when it arrived the bike display unit was damaged and bike wouldn’t operate with out, contacted Tomtop who they will give £6 pounds to get it repaired which is a joke , once declined they then said for a refund I need to post the bike back to China which will cost around £150 , I raised a complaint through PayPal who said the same thing , after reading a few more reviews people have sent there goods back only to be told item not received I decided to cut my lost , do not buy from this company,”

Helpful Report

Posted 4 years ago

“Wish I could give 0 stars, honestly. They gave me a fake tracking number for starters. The gift I ordered was for my fiancée and they shipped it from China to LA. Arrived in LA the beginning of May. It’s been in Indiana for a few weeks now. I emailed several times and would get crappy answers. I finally talked to a customer support rep here in America and they were very helpful. They had no idea why my shipment was just sitting at some warehouse though when I live 7 hrs away from said warehouse. I’m hoping it’ll be here in the next couple days. I literally ordered it a month ago today. I will NEVER EVER order from this fake a** company again.”

Helpful Report

Posted 4 years ago

“The company sent us two defective Smart Bands that did not bind with any iphone. On top of this once the wristbands were attached they no longer come off.. In order to CHARGE the smart band the wrist band needs to come off as the charger is on the watchface. I total fraud product. Best of all: TOM TOP refuses to accept the complaint and also refuses to refund the money. We are appalled and shocked as it appears to be the way the company operates: take customers money. Send a fraud product and then ignore the complaint and request for refund. KEEP away from this company if you dont want to be cheated. VERY VERY DISAPPOINTED.”

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Posted 4 years ago

“simply a scam website”

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Posted 4 years ago

“The worst Company I ever purchased product from. Never buy anything from them again and suggest to everyone to not waste your money to purchase from them.”

Helpful Report

Posted 4 years ago

“The order was refunded, but that is not completely good, they can not announcing free shipping and then say by email I have to pay a shipping, this situation made me lost time for buy my product”

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Posted 4 years ago

“Horrible will never give you info on arrival date for your item then tell you it’s in two place on both sides of the world on the same date”

Helpful Report

Posted 4 years ago

“It was the worst online shopping I have experienced. More precisely, the first online fraud I trapped in. 80 days ago, I bought an item with the description "shipping within 12-25 working days". I did not receive anything from them except useless automated emails started with: "Thanks for your mail and support. Sorry to have caused you so much inconvenience." Don’t buy anything from them! Don’t waste your money and time! I am so disappointed to lose my money. Order Information: Order number: AN20C05O4401-IL1MLY Parcel number: 123312859 Order date: 2020-03-05”

Helpful Report

Posted 4 years ago

“It was the worst online shopping I have experienced. More precisely, the first online fraud I trapped in. 80 days ago, I bought an item with the description "shipping within 12-25 working days". I did not receive anything from them except useless automated emails started with: "Thanks for your mail and support. Sorry to have caused you so much inconvenience." Don’t buy anything from them! Don’t waste your money and time! I am so disappointed to lose my money. Order Information: Order number: AN20C05O4401-IL1MLY Parcel number: 123312859 Order date: 2020-03-05”

Helpful Report

Posted 4 years ago

“I bought a drone battery with free shipping, then they sent me an email saying I have to pay 7 dollars for shipping, I said "I prefer a refund", they said "ok" 3 to 5 business days and after 1 month, nothing for me, they stole my money and kept silent. They are not serious, I used my credit card because I have a problem with my PayPal account, but be careful, it is not the only one of the Chinese stores doing this”

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Posted 4 years ago

“they sell fake UV light and I talk to their technical support they refuse their problem and fix it. Please don't buy the UV light from them if you want to protect your family using the light to kill bacteria and viruses. Also, technical support is the worst I ever have seen. I show them the youtube the people disassemble the UV light to prove that is a fake, but they refuse that is a fake product.”

Helpful Report

Posted 4 years ago

“This website is a scam, fraud, they lie while selling mask, I ordered a month ago, never received masks, charged me for expedited the shipping, not even canceling my orders. They are bully, never buy anything from them. Order No.: AA20D14U5717-RVW3JA Order date: 2020-04-14 21:57:17 ( Never received the item, no money refund)”

Helpful Report

Posted 4 years ago

“This company is fraud, thanks god I paid with pay pal so I can get my money back. DO NOT PURCHASE ANYTHING FROM THEM.”

Helpful Report

Posted 4 years ago

“This company is a fake. I ordered a webcam from them paid for express shipping and still have not received the webcam. Ordered it on April 21st express shipping was for 3 to 6 days. All they do is take your money. Don’t order from them. Wish I would have read a few of the reviews before I ordered”

Helpful Report

Posted 4 years ago

“Plz don’t buy from tomtop coz they are not sending you I bought magnetic for my kids since month of April 10 2020 until now I didn’t receive so I send an email too no response so they already got the money but no delivery the items which you are buying Don’t waste your money don’t buy plzzzz This is the masg that I got but Dear Baktash,Your Order No.AN20D14C1637-E5HJ67 Have Been Successfully Placed”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

TOMTOP Reviews