TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Its OK, but: * There is no option to find ALL tours by the date (all around the globe). * There is no option to find tours by the period. I can do it only after by-month search. * There is no option to delete (or hide) messages from the Inbox. And I can't delete cancelled tours.”

Helpful Report

Posted 6 years ago

Hello Denis, Thank you for your feedback, those are some really good points! We're always eager to hear from our customers and appreciate you taking the time to explain what additional features you'd like to see added to tourradar.com. We're working continuously on improving your experience! The TourRadar Team

Posted 6 years ago

“I understand that tourradar is not in the position to provide visa information. However, I asked for simple question such as the entry point because US national can get a landed visa, and if it's cross the bridge around Aquba then only one entry is necessary. Another important point is that Jordan charges per entry, meaning double is twice the amount and multiple is trice the amount, therefore I feel that this basic information should be provide by Tour Radar ie single, double or multiple. After I called the Jordan embassy with specifics, all that TourRadar did was providing me with the generic email. How hard is it to tell me where is the entry point for visa? I had to email 3 times and still pending the reply. Regards Charmin”

Helpful Report

Posted 6 years ago

Hi Charmin, Thank you for taking the time to provide us with your booking experience feedback. We have looked into your booking further and while you're right as a booking platform, TourRadar is unable to provide visa advise in general. The trip notes we provided by your tour operator, includes some helpful information and a link to a website with info about Jordanian visas. We can see that our support team has contacted the tour operator to confirm the entry point for you and sent you a reply message on your booking page earlier today. We are happy to see that your concerns have been addressed and hopefully have all the information needed to apply for your visa. We hope you have a wonderful holiday exploring Israel and Jordan this fall. If you have any further questions before you go, please let us know. Cheers, The TourRadar Team

Posted 6 years ago

“I reserved tickets for a tour, purchased said tickets, THEN received a notification not to purchase my flights as my seats (that I just paid for) were not guaranteed - and I would be notified within 48 HOURS! Further, the purchase transaction put a hold on my credit card. Ultimately my purchase was confirmed, so it all worked out, but this is a poor way to transact. A confirmed reservation should be enough to ensure that a purchase will be finalized. 48 hours is way too long for travel plans to be in limbo. Otherwise, the site was helpful and easy to use. Useful information followed by email with my confirmation.”

Helpful Report

Posted 6 years ago

Hello, Thank for you taking the time to provide us with your feedback on your booking experience. We reviewed your booking and can see that the tour space was confirmed the same day you requested confirmation. Upon submitting a booking request through TourRadar, our team sends an auto-reply notification to advise travellers of the next steps with their booking. As an online marketplace, we have to contact all our tour operators to verify the tour spaces and confirm the seats for our travellers. These messages are sent to help manage traveller expectations and to explain the next steps of their booking. We recommend not booking flights until your place on the tour is fully confirmed by our team. We can see that our team has been in contact with you to further explain our booking process and clarify any miscommunication surrounding your booking. If you have any further questions, please let us know and we will gladly help. We hope you have a wonderful upcoming holiday in Scotland and look forward to working with you again. Cheers, The TourRadar Team

Posted 6 years ago

“can’t access to get our insurance Check”

Helpful Report

Posted 6 years ago

“Fairly simple to use. Confusing as technical glitches meant some tours had been duplicated with slightly different names.”

Helpful Report

Posted 6 years ago

“The website has limitations. We booked a trip but are still awaiting final details, a specific itinerary and hotel information. The best part of the website is the chat feature, even though it usually takes more than 24 hours to get a response.”

Helpful Report

Posted 6 years ago

Hello David, Thank you for your feedback. You've booked a great self-guided tour to the Greeks Islands for later this year. Your trip offers a lot of free time in each destination which is one of the benefits of independent or self-guided tours. It also includes transfers, public ferries and accommodation. It is not uncommon for the details of your transport and accommodation to be confirmed by the tour operator closer to your departure date, as ferry timetables may change. Issuing this information closer to your travel date offers a better chance of first time accuracy on your travel vouchers. As you've noted, our TourRadar Travel Experts are available for you 24/7 via phone or online chat. If there is anything further we can help you communicate to your tour operator, simply let us know! Thanks for choosing TourRadar, The TourRadar Team

Posted 6 years ago

“Easy booking process. Went smoothly. However follow up question after the booking was confirmed was very slow and am still emailing trying to get answers. Once they get the booking it seems there is no customer service.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback. We're glad to hear you had a smooth booking experience and apologise for the short delay in responding to your query. We have already been in touch with you and resolved your query. While our team is working hard around the clock to respond to your emails as promptly as possible, we remind you that for urgent matters, you can also contact us via phone or online chat for a more immediate response. Thanks for choosing TourRadar! Happy Travels The TourRadar Team

Posted 6 years ago

“Tour information on the highlights does not match itinerary. It is confusing and causes a lot of stress.”

Helpful Report

Posted 6 years ago

Hi there, Thank-you for your review, we certainly appreciate the feedback regarding your upcoming trip to Japan. We have just tried to get in touch with you to discuss and address any booking concerns about your upcoming trip. If you would like to get back in touch with us, please note our helpful team will be more than happy to discuss your feedback in further detail and provide further information regarding the tour itinerary. Kind regards, The TourRadar Team

Posted 6 years ago

“I have requested information about which city my Southern Charm tour starts in and which city it finishes in because the direction of the tour, shown on the map on the website where my tour has been confirmed, is the opposite to what I hope I have booked. However I have had no response from either TourRadar or Collette, the agent for this tour”

Helpful Report

Posted 6 years ago

“Initial chats helped me resolve a few minor problems. I am still waiting on a response to one of my questions”

Helpful Report

Posted 6 years ago

Hello Teresa, Thank you for your feedback. We're glad we could help you book your tour and apologise for our recent delayed response to your subsequent queries. We have now replied to all of your questions and look forward to finalising the last details of your trip to Europe next year! Thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“I sent some questions about my trip and was ignored completely. I am still waiting for answers.”

Helpful Report

Posted 6 years ago

Hey Samer, We appreciate your review and we apologize for the delay in your response. Our agents make sure to respond to all inquiries in an efficient and timely matter, but in some cases, this can be delayed when there is a higher than normal volume of inquiries. I can see your inquiry has now been answered but if you have any further questions, please don't hesitate to reach us also on our phone support line or live chat! We hope you enjoy your upcoming trip to Europe! All the best, The TourRadar Team

Posted 6 years ago

“Natasha was very helpful. I really couldn't find anything that was exactly what I wanted but I was getting desperate having spent weeks and filling six notebook pages on researching tours. I finally settled on something that will be adequate. It was unfortunate that the tours available were not exactly what I wanted in the timeframe I was looking for but Natasha tried to solve my problem.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for providing your feedback about your booking experience. We are sorry to see that you were not able to find the exact trip you are looking for. TourRadar partners with hundreds of tour operators globally, however, as they do have set itineraries and departure dates, sometimes the tours will not match exactly to your travel plans. We are happy to see that there was a tour that matched most of what you were looking for. We are sure you will have a lovely holiday in Europe. If anything comes up before you go our support team is available 24/7 by phone and live chat. Happy Travels! Cheers, The TourRadar Team

Posted 6 years ago

“I received a prompt reply to my first query, but unfortunately have not yet received a reply to my subsequent queries. Please provide me with s response to my questions.”

Helpful Report

Posted 6 years ago

Hi Susie, Thank you for your feedback, we appreciate your time. During peak times our customer support team strives to reply back to clients within 24-48 hours. We are happy to see that our team was able to reply to your questions within 48 hours of your enquiry coming through on your booking page. For any immediate questions, our customer support team is available 24/7 by phone and live chat and always happy to help out. We hope you have a lovely upcoming holiday exploring Ontario & French Canada this summer! Cheers, The TourRadar Team

Posted 6 years ago

“So far I’m not happy. Although the booking procedure was fine, easy, etc, there were no options to pick the optional activities or own room/tent, which the itinerary suggests need to be done upon booking. The emails say my that customer service usually get back within 2 hours, and I’ve sent two queries regarding this in 24 hrs (because a stock standard “here is your itinerary came as if it were a reply to the first one) and gotten no reply.”

Helpful Report

Posted 6 years ago

Hi Eleanor, Thank you for your feedback. You're absolutely correct, there was no option on your tour booking page to select a tent for single use, but unfortunately, the operator has confirmed this option is not available on your tour departure. You can easily add your preferred optional activities and/or additional pre- or post-tour services within your TourRadar booking, by clicking on the 'Request Services' button and we'll be happy to add them for you now that your booking is confirmed. We also apologise for missing your initial message yesterday! We have sent you all of the information you've requested now and hope you have an amazing trip in September! Regards, The TourRadar Team

Posted 6 years ago

“Reasonably easy to get into, for an 85 year old lady. My friend and I found the pricing confusing as she had received a much lower cost (and we had used her code) than I did, and we have been charged the higher amount.”

Helpful Report

Posted 6 years ago

Hello Jeanette, Thank you for your review. You've booked a wonderful tour to Britain which we have no doubt you and your travel partner will thoroughly enjoy! We've reached out regarding the pricing of your tour as we believe you're referring to the 'starting from' price on the tour page. This price is a reflection of the most inexpensive departure date in the year, which is usually during low season. All tour prices for each specific departure date are listed on our site and the price for the date you select is confirmed on the booking page before you book. Unfortunately, the date you're travelling on does not correspond with this 'starting from' price. We always have great offers available on the world's best tours, so if you'd like to ask any questions about pricing before your next booking, we'll be more than happy to help! Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“you only ask what worked not what needs to be improved if you do not make improvement I will have the same problem on my next booking I had to change my booking 3 times do to the fact that there nothing stating you had to book a solo room on top of that there wasn't even an option on the booking page a single room but you had to book a single room so how do you book a single room without an option to book a single room ?”

Helpful Report

Posted 6 years ago

“The tour is what I was looking for. However, I am having a problem with the website. I cannot figure out how to set up an account.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. It's great to hear you were able to book the tour you're looking for on TourRadar.com! Setting up your account is easy. Your account is created automatically as your booking is confirmed. You simply need to click on the icon in the top right corner of our homepage and select 'Sign Up' which allows you to access your account and set your password. If you need any assistance, please get in touch! Happy Travels! The TourRadar Team

Posted 6 years ago

“Great customer service but when I I tried to book a tour on the Tourradar site that said there were 8 available spots left I was later told the tour was sold out after I had already booked my flight. This could have been a disaster but luckiky there was another tour available with a different company close to the same dates I had booked my flight so I was able to get on that tour instead. Please update your information more regularly and more accurately on your website so people don’t buy their airfare thinking there is space on a tour when there isn’t.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We're pleased to hear our support team were able to assist you with booking an alternative tour when your first choice could not be confirmed. We work hard to ensure the availability on our site is as accurate as possible, but never-the-less, strongly recommend travellers do not book their flights until they have received full confirmation of their booking and the tour departure has been guaranteed to depart by the tour operator. We hope you have a wonderful time on tour! The TourRadar Team

Posted 6 years ago

“My three-star rating is because I was very happy that we were able to book the tour we did. However it cost us $700 plus to book this tour over what we initially discussed. Initially we went to tour a radar’s website and were told that there were no spaces available for this date. Interestingly enough when we paid $700 more we were able to book the tour.”

Helpful Report

Posted 6 years ago

“I was pleased with the web site and the ease of booking a tour. However at this time I am still waiting for confirmation of the tour booking. Hoping they follow thru with the promises of only charging the deposit then the remainder of cost when due 30-60 days prior to tour.”

Helpful Report

Posted 6 years ago

Hi there, Great News! Your booking was confirmed the same day you placed payment and as soon as your tour operator's office opened in Nepal. Your tour has been paid in full, as for this particular tour there is no deposit option. The amount required to book this tour is displayed clearly on the booking page before you enter your payment details. We're glad you enjoyed using the site and thank you for your feedback. We hope you have a wonderful time on tour! The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,728 reviews