TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Very easy to use. Only took a few minutes to complete the process. With the $99 deposit it was a no brained to book this trip.”

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Posted 5 years ago

“Easy to find the tour I wanted”

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Posted 5 years ago

“Booking has been really easy and the service/communication with tour operator has been quick and above expectations. Thank you for making booking my trip super easy and pleasant to do.”

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Posted 5 years ago

“Disappointed that a 5 day tour with meals is on offer while we was given a tour with no meals”

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Posted 5 years ago

Hello Fred, Thanks for your review, we're glad we could assist you with understanding the inclusions advertised for your tour. Have a great trip and don't hesitate to get in touch if there is anything more we can help you with. Kind Regards, The TourRadar Team

Posted 5 years ago

“Finding the tour we wanted was relatively easy, partly because a Google search brought it to light quite easily. Anouar from Marrakech Tours was quick to answer our questions and very helpful with our booking. I had some problems entering our passenger details - passports, insurance etc - but a helpful phone call from the TourRadar team identified that it was because I had more than one dialog window open on my browser. Overall a positive experience, and I am sure that our tour will be superb!”

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Posted 5 years ago

Hi Robert, Thank you for your review. We are glad to hear that you had a positive booking experience and that you found our platform easy to use! In regards to the issues with inputting your traveler details, we are sorry to hear about this and we will certainly look into how this happened. One of our support agents will make sure to get in touch with you to look into this further. As of now though, all your information has been updated and you all set to go! Thank you again for your review and we wish you a great trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“Very easy to arrange our tour Staff helpful when contacted”

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Posted 5 years ago

“My agent was attentive and listened to my requests. He was professional and prompt with booking my airfare. Thanks”

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Posted 5 years ago

“Very helpful, courteous and timely reply to questions. Outstanding in all respects”

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Posted 5 years ago

“Easy, user friendly & informative”

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Posted 5 years ago

“We will have a tour to Israel Jordan and Egypt. We took the April 20,2018 but our tour radar agent gave us April 19, 2019. We tried to call tourradar and was given 2 different agent.according to them they try to contact the Jerusalem tour to change the date. Unntil now we did not receive our request. Our concern is that we have to get our Airplane tickets and our date of tour is almost 2 weeks from now Please help us. Our tour number 384258. Thank you.”

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Posted 5 years ago

Hi there Jose, Thank you for your review! We have had a look at your booking and can see that the tour operator got in touch with you yesterday to advise that they will happily change your tour date to April 20th. As your operator is located in Israel and was not open through the weekend, there was a slight delay in getting back to you. For this, we do sincerely apologise. We will follow up with you as soon as your booking page has been updated to reflect the new departure date - Thank you for your patience in the meantime and have a great week! Kind regards, The TourRadar Team

Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Easy to book and fast response of the tour operator.”

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Posted 5 years ago

“My booking experience with TourRadar was very smooth, even on the weekend. The operators provided clear and prompt answers to my questions. A very professional customer service experience with this company.”

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Posted 5 years ago

“TourRadar booking experience was very good. It was very fast and accurate. Thank you for your the great customer service.”

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Posted 5 years ago

“A very good site to use for tours. Very friendly support.”

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Posted 5 years ago

“10 days back, I contacted TourRadar for helping us choose a cruise that suited a family of five, to celebrate my Father-in-Law's 90th Birthday. I was most satisfied with my dealings and message exchanges with TourRadar. They were efficient, prompt in their replies, focussed to cater to all our needs, very patient - as my queries went on and on, knowledgeable and courteous. I would especially mention Nadine, Michael, Liz and Nina, who helped me go through the entire range from 15 days to 8 days cruises and then finally settling us comfortably for the "Classical Rhine 8 days Cruise". Imagine going through this entire exercise in just 10 days.....TourRadar was simply amazing. I will definitely recommend TourRadar to every one. They take care of all your hassles......God Bless TourRadar......may you go from strength to strength. Best Wishes. Lt Gen Sanjeev Madhok (Retd)”

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Posted 5 years ago

Hi Sanjeev, Thank you for submitting a review. I have passed your comments to the cruise team and they are delighted to hear such positive feedback. We are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. I am pleased to hear you are confirmed on this wonderful river cruise with your family to celebrate a special milestone! Sanjeev, wishing you a memorable experience on the voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use website, quick responses and friendly operators”

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Posted 5 years ago

“I liked the tours of Ireland that were presented and the price seemed terrific. However, I didn't notice that the accommodations were in a hostel, so clearly, that was the reason for the awesome price. Your team did a good job of quickly confirming that we wanted a hostel rather than a private room and offered the private room which was good. However, it did seem that the price of the private room was a bit more than I would have expected. By that time, we were locked into the dates and really had no choice but to upgrade. I'm sure the trip will still be great and the price is ok as I compared it to other sites, but I think the hostel needs to be highlighted very clearly in the original booking -- or when booking, offer a price for private room during the booking -- so it would be very obvious what the accommodations are.”

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Posted 5 years ago

Hi there, Thanks for your review! We have had a look at the tour page for the trip you booked and can see that the "What's Included" section does state that your tour is based on hostel/dorm share. To clarify, where passengers do not wish to stay in the included hostel accommodation, we have to reach out to the tour operator to check whether an upgrade is possible and to request pricing. We completely agree that private or single room pricing should be available to passengers prior to booking; this is why many of our operators will often list upgrade options and pricing on the checkout page. Selecting an upgrade during checkout allows passengers to see an updated total cost for the entire booking. We regret that a selectable accommodation upgrade option was not immediately available to you upon booking; however, we want you to know that we value your suggestions and will always welcome feedback for how you feel inclusions can be more clearly displayed. Thanks for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 5 years ago

“I found the TourRadar web site helpful and easy to use. There was a good selection of tours available ion Guatemala, of varying length and covering many of the main sites.”

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Posted 5 years ago

“Very convenient and prompt service Would definitely recommend”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews