TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The 48 hour reservation tool was helpful. The confirmation was quite quick too which is good.”

Helpful Report

Posted 6 years ago

Hello Nikhil, Thanks for your review. Your feedback is extremely valuable to us! If there is anything more we could be doing to make your tour booking experience better, please do get in touch with us to let us know. Happy Travels, The TourRadar Team

Posted 6 years ago

“I made 2 bookings 1. I needed to call the help desk as the online system was not giving me the correct information. Sandy was really good 2. No problems at all with the booking online”

Helpful Report

Posted 6 years ago

Hello Kaye, Thanks for your feedback, we're delighted you've booked 2 tours on TourRadar and already made use of your Travel Credits on your second booking! It looks like you were not logged into your account when you placed your second booking which is why the travel credit option (as well as your traveller details) were not showing, but we're glad to hear Sandy could help and you're all booked! Happy Travels, The TourRadar Team

Posted 6 years ago

“Website confusing when booking to join a group. There should be a question: Are you joining a group? Name of the group.”

Helpful Report

Posted 6 years ago

Hi Irynne, Thank you for providing us with your feedback, we are sorry to see you found it difficult connecting your booking to your larger travel party. We are happy to see that our support team was already reached out and ensured your booking was linked with your other friends. When we receive larger travel groups, we offer a conversation section on your booking page where you can ask questions and provide updates to your booking. This is a great way for our travellers to connect directly with TourRadar's support team and our tour operators. We hope you and your Nursing friends have a wonderful trip exploring the west coast USA next year. If we can assist in any way with making this a memorable trip, just let us know! Happy travels, The TourRadar Team

Posted 6 years ago

“Why is there no place to comment on why I was NOT happy with the service? This company took 8 days to fix an email problem at their end despite me constantly telling them that their emails were not going into my spam, which is what they said was happening and 9 days to confirm a booking. I contacted the company the holiday was with (Kichi Japan Tours) and they would have been able to confirm with me on receipt of payment so why did Tourradar take so long (and all Kichi's emails worked instantly). I have booked many tours with other companies and never had issues before like I have had with Tourradar”

Helpful Report

Posted 6 years ago

Hello Karen, We're sorry to hear you're disappointed with your booking experience. It indeed took unusually long to have your booking confirmed and we'll be looking into the reason for this with your tour operator. We also agree that the issue with your email account blocking our emails took unreasonably long to resolve and understand this must have been very frustrating. There are many possible reasons why our emails might not reach a customer's inbox and we regret that in your case, we did not identify the root of the issue earlier. We'll be revising our internal processes regarding issues receiving emails in order to avoid this delay in the future. Thank you very much for your feedback Karen, as you can see, we feel it's not only vital to listen to our customer's feedback, but also to take action to initiate change, to ensure we are always improving your booking experience. Have a wonderful time on tour and thanks again for choosing TourRadar. The TourRadar Team

Posted 6 years ago

“It looks like you can either use the tour credits you've accumulated from prior bookings or the discounted advertised price for the tour but not both. If you use the tour credits, you pay the full price for the tour.”

Helpful Report

Posted 6 years ago

Hello Gregory, Thanks for your feedback. You're absolutely correct Gregory, that TourRadar savings may not be combined on the same booking, so you have the choice to either use a promo code or sale promotion (if a sale is running), or your accumulated Travel Credits, as a deduction from the base price of the tour. We have a lot of travellers who choose to collect their travel credits over time either by collecting rewards from making bookings or by referring their friends! However you choose to collect your travel credits, they're always waiting for you to use them on your next booking, as they never expire! Whether it's a promo code or your Travel Credits that you apply to your next booking, we guarantee you're getting the best deal! Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“over all its a good service”

Helpful Report

Posted 6 years ago

Hi Maria, Thank you for taking the time to provide us with your booking experience feedback. We regret any confusion about the price of your tour. We can see that the price you've paid for the tour is actually less than €1804 since our support team added an additional discount to your booking. A member of our support team emailed you back a few days ago to update you on the great saving you earned on this booking. We are pleased to see that your concerns have been addressed and look forward to working with you again soon. If you have any further questions, please don't hesitate to reach out. Best regards, The TourRadar Team

Posted 6 years ago

“Very easy to book online. My big complaint is that I was instantly sent an email stating that I would charged a single supplement when the website clearly states that singles will be matched together if you choose not to purchase a single room. I contacted customer service, but have yet to hear back over a day later.... Singles beware!”

Helpful Report

Posted 6 years ago

“WE HAD A FANTASTIC TIME IN THE U.K. , SCOTLAND, IRELAND, N. IRELAND AND WALES...JUST COVERED TOO MUCH TERRAIN TOO LITTLE TIME...WE WOULD HAVE LIKED MUCH MORE FREE TIME TO LOOK AROUND OURSELVES AND TALK TO THE PEOPLE. THE BEATLES, THOUGH WE GREW UP WITH THEM, WAS A RIP OFF! WE ARE GOING WITH YOU ON THE EGYPT NILE JEWEL IN OCT...AND WE HOPE AND PRAY WE MAKE THIS ONE. YOU SHOULD ADD MORE INTO THE TRIP TO SEE AND JUST FLAT OUT CHARGE US...IT WAS HORRIBLE HOW MUCH MONEY WE SPENT JUST TO SEE AND HAVE THE TOUR TO THE U.K. WE NOTICED THAT THIS COMING TRIP WE HAVE TO PAY A FORTUNE JUST TO SEE WHAT WE ARE GOING THERE TO SEE. HORRIBLE.....!”

Helpful Report

Posted 6 years ago

“It's a good site to see many tours in one place.”

Helpful Report

Posted 6 years ago

Hello Tyrone, Thank you for your review. We're glad you enjoyed our vast selection of tours and were able to find the right one for you! If you have any further feedback you can offer us, feel free to get in touch directly. Happy Travels, The TourRadar Team

Posted 6 years ago

“The website was easy to use and gave good comparisons of tours. Unfortunately, there were some additional costs that was not mentioned from the onset because the tour was booked for a single person (it should have indicated that the advertised price is only per person sharing). There was also an amount taken from my account before the booking was even confirmed, even though the booking response indicated that there would be no debit/transaction before the tour was not confirmed- this was a bit confusing. This tour ended up costing a third more than it should have according to advertised prices.”

Helpful Report

Posted 6 years ago

Hello Linda, Thank you for your feedback. You're absolutely correct, that some of our operators impose a mandatory single supplement for solo travellers on their tours. While we understand this is usually disappointing for solo travellers, this is the case for many reasons, including but not limited to your comfort on tour as a solo traveller in local accommodations. The industry standard for advertised tour prices is per person in twin share accommodation and where a 'pairing' option is not available to solo travellers, it's outlined on the dedicated tour page on TourRadar.com. We'll be looking at the specific tour you booked to make sure this is made clear. Regarding the money being taken from your account, this is something we take very seriously. At the point you submit a booking request, the funds required to book your selected tour are put on hold or pre-authorised, which is a standard process for online (and some offline) purchases. We are aware, however, that not all banks differentiate between these two payment 'states' on their bank statements. Unfortunately, this is something we are unable to change. We thank you Linda, for choosing to book your vacation on TourRadar.com and hope you have a wonderful trip. Rest assured, your feedback has been taken on board and we are constantly working to improve our customer's booking experience. Happy Travels, The TourRadar Team

Posted 6 years ago

“I like the savings and the travel credits. However the search function leaves a lot to be desired. If you search a country and a departure month you should be shown all tours that go to that country in that month. If I wasn't already aware of the tour I was searching for and then filtered by the operator I wouldn't have found the trip I booked.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback. We can see you're an experienced user of TourRadar.com and have already booked multiple tours with us, so the points you have raised are of particular value. We understand that with more than 25,000 tours on our site, our filters are a vital key to travellers finding the perfect touring experience and are always working to improve them. We'd like to know more about what you'd like to see us improve and will reach out directly via email. Thank you for your continued loyalty. We hope you have a wonderful time on your upcoming tour and very much look forward to having you back in the not too distant future. Thanks again for taking the time to offer your feedback. Happy Travels, The TourRadar Team

Posted 6 years ago

“Tour locations and length”

Helpful Report

Posted 6 years ago

Hello Merryn, Thank you for your review. It's indeed a shame that the private room option was sold out for your tour date, but hope you enjoy your tour none-the-less. If you'd like to offer us any further feedback on how we can improve your booking experience in the future, we'd love to hear from you. Kind Regards, The TourRadar Team

Posted 6 years ago

“Found a tour that fitted with our available dates”

Helpful Report

Posted 6 years ago

Hello Ellen, We're pleased to hear you found a tour on TourRadar.com to match your travel plans! We have taken on board, the feedback you've offered us directly and thank you for reaching out. We hope you have a fantastic trip! The TourRadar Team

Posted 6 years ago

“Friendly on phone terrible through email europamundo answers what is already on website”

Helpful Report

Posted 6 years ago

Hi Cruzita, Thank you for taking the time to provide us with your booking experience. We appreciate your feedback and are pleased to see that you had a positive experience working with TourRadar's support team. It's unfortunate to see that your interaction with the tour operator Europamundo, was not as expected. We can see that the operator responded to your booking request with their confirmation email which outlines the next steps needed to complete your booking with them. If there are any further suggestions on how to improve this process, please reach out and let us know. We want to ensure you have all the information needed before your trip. Happy Travels, The TourRadar Team

Posted 6 years ago

“It was a bit confusing to ask questions and have them sometimes answered by Tourradar and other times by the tour operator. At one point, I was ready to book online and the discount wasn't applied and it required a roommate name when the tour operator was assigning the roommates. Made for a lot of back and forth.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to provide us with your feedback. We appreciate the points you have outlined and can understand that communicating with multiple people about your booking can seem confusing. All communications on your booking page will be done between your self and the tour operator to ensure you have all the details needed for a great trip. As your booking agent, TourRadar is here to assist any questions about our booking platform and payment options. We are pleased to see that our support team has been in contact to go over the different communication options available and to address your concerns about the discount applied to your booking. We hope you enjoy your trip to Greece and if you have any other questions, please let us know. Happy Travels, The TourRadar Team

Posted 6 years ago

“I booked the tour but it says that the price you see is what you pay and it stated the price in AUD. My bank then charged an International fee, which is expensive. It would have been cheaper for me to pay in EUR or INR and the exchange rate would have been more favourable than the Intl fee. This option should be available when paying. I always use the local currency when overseas and it has always been cheaper than Intl fee.”

Helpful Report

Posted 6 years ago

Hello Bryan, Thank you for your review. We're sorry to hear you have incurred international fees, imposed by your bank or financial institution. While we have not charged you these fees, it's important to us that every single one of our customers are able to book their holiday on TourRadar.com without incurring any fees at all. We've already reached out to you to make things right and look forward to resolving the issue for you upon receipt of the requested document. Thanks for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 6 years ago

“I had no difficulty navigating the website. I did ask a question about transportation from Amman to Cairo. I was told I would get a response in four hours. I never did. I need to make airline reservations from my city to Amman and from Cairo back. I need to know if I also need to make reservation by air from Amman to Cairo. Last year I was on a tour with another company the CEO bought all the airline tickets and overnight train tickets for the group. It's been over 18 hours since I asked my question. Still waiting for an answer.”

Helpful Report

Posted 6 years ago

Hello Wayne, Thank you for your review. We're pleased to hear you find our website easy to navigate and that you found a tour you like! We can see the question you submitted regarding your tour and will be more than happy to expedite a response from the operator today (Monday). Their office has limited opening hours over the weekend which is the reason for their delayed response. We look forward to assisting you to prepare for your trip! The TourRadar Team

Posted 6 years ago

“I recommended a friend’s name Tan Hee Wee to book for the same tours at I did and he has completed the booking but I did not get the 5% credits to my account! Please check and get back to me ! Samuellps@gmail.com”

Helpful Report

Posted 6 years ago

Hi Pit Sen, Thank you for proving us with your booking experience feedback. TourRadar's referral program allows you to earn travel credits that can be applied on any future trip you book through us. If you are referring someone to TourRadar, they must use your personalized referral link in order for the system to recognize what discounts and credits to apply. Once the person you've referred books their first tour, you will earn travel credits from their booking. I'm happy to see that our wonderful support team has been in contact with you to go over our referral program and ensure your TourRadar account is up to date. We hope you have a great time exploring Iceland and remain available should you have any further questions. Happy Travels, The TourRadar Team

Posted 6 years ago

“The operator from "Destination Service Costa Rica" was helpful when I first asked questions, but later, somehow, no body replied back to me any more. I can saw all my questions still in my inbox, i don't know what is going wrong with them. I do have some complains on your web site, the listing price is for triple occupier and when you booked the tour for two, there is extra charge, Also the last day is in Manuel Antonio, it will takes three hours for driving back to San Jose and travelers need be airport 3 hours before the departure time, that means it will need 6 hours to prepare to be in airport. Therefore, you should tell the travelers to book flight after noon not in the morning.”

Helpful Report

Posted 6 years ago

Hi Gloria, Thank you for providing us with your feedback, we really appreciate it. TourRadar's support team is available 24/7 by phone and time chat, however, most tour operators are not open over the weekend, this can lead to delays in their normal response time. We regret the delay in answering your questions but pleased both the tour operator and our support team have been in contact with you to address your booking concerns and go over the tour operators operating hours. We hope you have a wonderful upcoming trip to Costa Rica and we remain available if you have any other questions before you leave. Happy Travels, The TourRadar Team.

Posted 6 years ago

“Happy: Easy to use & provide a platform that facilitates entering in contact with various tour operators - e.g., the "Kayak" of tour search. Not happy about: (1) I started receiving *way* too many emails about unwanted offers/deals etc; acts similar to a spambot; (2) some of my emails have remained unanswered for 36+h-not acceptable, especially when the question pertains to payment strategy.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to provide your booking experience. We are pleased that you found our site easy to navigate. TourRadar believes helping travellers connect with the tour operator is the best way to get all the information needed about your upcoming trip. We regret that your question about payment options took longer than expected, but are happy to see that our team has been able to contact you to resolve your query. Our support team will also be looking into your account activity to investigate your email subscriptions. If you have any other questions before your upcoming trip to East Africa please let us know. Best regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,728 reviews