TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would’ve given it a five except that the wait for a representative to answer the phone was at least 25 minutes. I called three times yesterday and had to wait 25 minutes and longer each time. Otherwise, the representatives are Pleasant, knowledgeable and great to deal with. Like I said my only beef is the wait time to get a response on the phone.”

Helpful Report

Posted 5 years ago

“Price was ok Opinions of other peoples let me know was i was looking for And the accommodations i need Try to put all the comments good o.bad. ..of all the tour Thank. ....”

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Posted 5 years ago

“At this early stage all that has happened is my booking reservations has been made. The inundation of information and thank you's is, for me just token gesture. What is important comes to the fore when things don't particularly go well. That's the measure of a company when they do everything in their power to help. Let's see what happens.”

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Posted 5 years ago

Hello Mark, Thank you for your review. We'll reach out to you directly to get some more clarity on the issue you're having. Sincerely, The TourRadar Team

Posted 5 years ago

“Had I known I would have dealt directly with ExPat. There were too many communications between TourRadar and Expat, most were duplications. I walk with a cane and the Tour Leader did not take this into consideration. Fortunately my daughter travelled with me and we were able to "catch up" on the long walks. One night we had to board a very crowded train to get to our hotel. This should not have happened and surely there could have been a better way for transportation. The meal at the restaurant in Latin Quarter was not good. I was surprised with the meal or this was the way of French cooking? The meals at the other hotels were okay. On the whole the tour was very interesting and we saw some beautiful countries and their culture.”

Helpful Report

Posted 5 years ago

Hello Carmela, Thank you for your feedback regarding the duplication of requests for your traveller details. We have recently streamlined this process for our customers travelling with Expat Explore, as we were aware it was a point of frustration. We've forwarded your feedback regarding the tour leader and in-destination experiences to the operator of your tour. We look forward to hearing from you again soon! The TourRadar Team

Posted 5 years ago

“No one responded questions”

Helpful Report

Posted 5 years ago

Hello there, Thank you very much for taking the time to leave a review. We have since reached out to you directly to answer your questions and to see if we can help assist you further. We are receiving a high volume of email inquiries at this time and really appreciate your patience. Response time is something that is very important to us here at TourRadar and we are continually improving in this area. For a more instant response, our Customer Support team is available 24/7 via phone and live chat. This will be the fastest way to contact us. We have no doubt you’ll have a great time on your tour and please let our Customer Support team know if you have any further questions regarding your tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“It was great to be able to see all the various tours, and pick the right one. And to get a discount as well! On the downside, I sent a question to ask about visas, about whether I should be addressing my question to Tourradar or the tour agency, but got no response.”

Helpful Report

Posted 5 years ago

Hi Glenn, Thanks for your feedback. As your booking page is not a live-chat platform, we do respond to enquiries in the order that they were received. We can confirm we have received your question and will be in touch to further assist. We are also available 24/7 via phone call or by using our live-chat to assist with any urgent enquiries. Thanks again! Regards, The TourRadar Team

Posted 5 years ago

“I have been trying to get in contact with some one in the company but I get no response in October of 2016 i went on a tour with your company. and this year in October 2019 I will be taking another tour with your company. I did not know that booking in couples would be cheaper, than when booking all us 6 myself, husband & friends together. We all need our own separate rooms all six of us can not be together in one room. Please can you inform me if we will be in separate rooms we are 3 couples. Ans I would like to know if I can change my reservation from one into 3 so we can pay less. thank you”

Helpful Report

Posted 5 years ago

Hi Rebeca, Thanks for taking the time to provide your feedback. We do apologize for the delay in response as we have currently been receiving a higher than normal volume of enquiries. In addition to writing in your booking page, our Customer Service Team is available 24/7 via phone call or live chat to assist with any urgent questions you may have. In regards to the pricing of your tour, please note the brochure price is displayed as per traveller. As a gesture of goodwill for your group booking, we've applied additional TourRadar Member Savings. Your tour is also based on twin share accommodation, there is no need to worry about having six travellers in one room! We will follow up with you accordingly to assist with any additional questions you may have. Thanks again, Rebeca. Kind regards, The TourRadar Team

Posted 5 years ago

“I was very frustrated with the tour operator who did not give me the correct method for payment. I also could not seem to get TourRadar staff to understand what the problem was.”

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Posted 5 years ago

Hello there, Thank you for your feedback and for bringing this to our attention. We've been in touch with the tour operator of your tour to clarify things and can assure you your booking is confirmed and everything is in order! Have a great trip and thanks for choosing TourRadar! The TourRadar Team

Posted 5 years ago

“The website could be more user friendly, it’s hard to get from one page to another easily. Saving information on the website could be clearer and I wish it were easier to message my travel agency back. Overall I had a fairly easy time maneuvering through the website.”

Helpful Report

Posted 5 years ago

Hi there Trigonie, Thank you for your review! We highly value your feedback and appreciate your taking the time to let us know what you think could be improved. We would love the chance to discuss your review in further detail via phone and will be reaching out to you via your booking page shortly. Until then, please do not hesitate to reach out to us if you have any questions. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I put a 48 hour hold on two spaces of a Trafalgar tour. The next day, when I called to book the tour, I was told that it was sold out. When I stated that I had a 48 hour hold on two positions in the tour, I was told that the 48 hour hold did not mean that the two seats I wanted were being held for me. That is, at best, highly misleading, and I found it to be unacceptable. My only alternative was to go with a less desirable tour date starting a week later. That booking was handled acceptably. However, if I'd known that the 48 hour hold did not mean what any reasonable person would have assumed it meant, I would have booked the tour then and there instead of placing the hold and I would have gotten the tour start date I wanted.”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you very much for taking the time to leave a review of your experiences thus far. Here at TourRadar, we work with over 1,600 operators, each of which follows a slightly different process to confirm their holds. Some of our operators are able to automatically confirm the hold when placed in our system, whilst others require that we manually process the hold request. We certainly sympathise with the confusion that occurred during your request to hold two spaces. We will be reaching out to you for further feedback surrounding this process so that we can endeavour to provide the utmost transparency to our travellers. We are glad to hear that you were flexible with your travel dates and were still able to book the trip of a lifetime. Thank you again for booking with TourRadar! - The TourRadar Team

Posted 5 years ago

“Booked a trip over the phone, and had to call back a day or two later for other arrangements. The person on the phone seem to have gotten agitated or aggravated with my inquiries. The tour has also been reduced on price a bit more, and it has not been automatically reduced on price for me.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to provide your feedback. We have taken a look at your booking and can see that you have requested a date change and this has been changed accordingly. We regret to hear about your phone conversation and will be in touch after further investigation. In regards to pricing, please note that we cannot retroactively apply a discount to an already confirmed booking. Waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you booked your flight. Thanks again for your feedback and we will be in touch. Kind regards, The TourRadar Team

Posted 5 years ago

“I just signed up and you guys want a review before I even see how you do? Really? All you've done is take my credit card so far and you're good at that. Wait until next year.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review! What this review works to do is allow you to review your booking experience and to allow us to gather feedback about the usability of the TourRadar website. When passengers return from a tour, we additionally send out a second review request specifically asking for a review of the actual tour operator their services, and these reviews then get published to the specific tour page for the tour that you went on. This way, your booking experience with TourRadar versus your touring experience with the operator (we are partnered with over 1,500!) are separate. We hope that provides some clarity about our reviews process. Should you have any questions or wish to provide further feedback, please do not hesitate to get in touch with us. Kind regards, The TourRadar Team

Posted 5 years ago

“I was really excited to find a resource that consolidates tours and allows users to search/filter for the best fit. However, I found the FAQs and supporting information for payments and purchases to be woefully lacking. No where on the site did it mention that payments would be considered foreign transactions. Thus, I used my preferred travel rewards card for my tour deposit only to get slapped with $22.29 in foreign transaction fees. An unpleasant discovery that, quite frankly, has severely soured my opinion of the service a bit. This information should be clearly stated and available on the site. That's just common sense for a positive user experience.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thank you for taking the time to leave a review about your booking experience. We're glad to hear you were able to easily search and filter for your ideal tour on TourRadar but at the same time, regret to hear you have incurred some foreign transaction fees upon booking. Unfortunately, every bank in the world has different policies when it comes to bank fees so it's not possible to know what each bank does. That being said, we value you as a customer and take pride in allowing you to book without incurring fees, even where we are not responsible for the charge. We don't want your trip to get off on a sour note and will be in touch with you directly in your booking page to arrange for that fee to be refunded. Thank you for understanding and we will be in touch shortly. Kind Regards, The TourRadar Team

Posted 5 years ago

“I don’t know who is my agent. I don’t get help or call someone to help. I need help and wrote but no answer. I wish I booked through Pavlus where I get discount and help. Shailesh Shah 408-234-8779”

Helpful Report

Posted 5 years ago

Hi Shailesh, Thanks for your review. Your booking agent is us here at TourRadar. Our team is here for you whenever you need us, with 24/7 customer support. Please don't hesitate to give us a call at +1 844 311 3006 or hop onto our live chat for any questions you may have about your existing booking. That being said, we will be in touch with you directly to address your booking-related concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking was ok. I booked even though I had unanswered questions and am still worried about where to find the pickup location, and I don't know what I need to pay for and what is covered. I am concerned but this is my only chance to take a holiday so I just did it as fast I could.”

Helpful Report

Posted 5 years ago

Hi Maureen, Thanks for your feedback, you've booked a great tour! We can see your operator is generally responsive within 24 hours, and have no doubt they will confirm your pick up location shortly. The inclusions of your tour are listed on the tour detail page under What's Included, but if there is anything you'd like to query that is not addressed here, simply send the message via your booking page and the operator will be happy to confirm. We have no doubt you'll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“I booked for a group, which is why I chose TourRadar as I could pay in local currency and initially given the impression members of the group could pay individually (after the initial deposit), also I preferred the local contact. The TourRadar team were generally helpful, however, payment via the website was not as straightforward as I was led to believe with my credit card details to be debited if all payments were not made by the due date. The website for payment had issues and we could not log in properly. So there was quite a bit of coordination on my behalf.”

Helpful Report

Posted 5 years ago

Hello Rita, Thank you for your feedback regarding your booking and payment experience. Looking at your booking for 10+ people, we can understand your feedback. Similar to an online flight or hotel booking, on TourRadar.com, the lead passenger is responsible for managing all aspects of the booking, including payments. While we do offer for multiple travellers' cards to be uploaded to the booking in order to split payments, if the travellers in your group want to manage their own payments, it's generally easier for them to be booked on separate booking pages. We have, however, taken your feedback on board and will look into how we might improve the payment process for groups like yours. We have no doubt you'll have a wonderful time on tour and thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“The customer service representatives from TourRadar have always been very polite and courteous. The one piece of negative feedback is that I saw a tour on the site that was advertised at a price, and within 6hrs this price had increased by £179. When I queried it, they had denied the fact that there was a price increase even though I had evidence provided to them via a screenshot and the brochure download, however Bamba Experience were adamant the price had not been altered. In this case, given that evidence was provided I would have at the very minimum expected the error to be acknowledged and notified that price changes can occur at any time, but this was not done and became a bit confrontational. I would normally would have expected for this price to be honoured given the evidence provided. Once the communications were moved away from the tour operator and back to TourRadar the experience was a lot more friendly and they had offered a discretionary discount which was appreciated, especially given I am a returning customer.”

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Posted 5 years ago

Hey there, It was a pleasure chatting with you earlier, thank you for taking the time to discuss your feedback further. We are sure that you will have an amazing time while on tour! Best Regards, The TourRadar Team

Posted 5 years ago

“Previous tour was exactly as booked and planned. But the last tours we booked 1 to India and 1 to Nepal separately but concurrent did not work out well . The tour operator cancelled our tour to India, which left us with a tour to Nepal that we have to cancel or find another tour to India that fits, and if we cancel our Nepal tour we only get half our deposit back. Very frustrating.”

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Posted 5 years ago

Hi there Dawn, Thank you for your review. We regret that your tour operator of choice was not able to confirm your booking. With 35,000+ tour listings across 1,500+ operators, we are confident that we will be able to assist you with finding a suitable alternative. One of our agents will follow up with you in the next couple of days to discuss your preferences and review all possible options. We look forward to speaking with you. Have a wonderful day! Kind regards, The TourRadar Team

Posted 5 years ago

“The tour I did was to the locations I expected. Disapointed with the fact that I requested to be part of a group and ended up by myself with a great driver and the couriers were all good in the 3 locations. The 1st Hotel was a substandard and the 2nd hotel was good.”

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Posted 5 years ago

Hello Mike, Thank you for your feedback. We can see you booked and travelled on a tour labelled on our site as Private/Custom and apologise for misunderstanding your preference to join a group. We’ll be in touch with you directly to see if we can affect a suitable resolution for you. Regards, The TourRadar Team

Posted 5 years ago

“I tried to book online but was unable to.I phoned an agent and he was very helpful but I almost gave up after several botched attemtps on line.”

Helpful Report

Posted 5 years ago

Hi there Kenneth, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues booking online but are very glad that one of our agents was able to assist you via phone. We can see that you now have a confirmed booking and appreciate that you have chosen TourRadar for your touring needs. We will follow up with a call within the new few days to gather feedback from you about your online booking experience. Until then, we hope you have a very wonderful weekend! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,728 reviews