TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great prices and very convenient to find your next trip, I would definitely recommend to anybody considering taking a vacation.”

Helpful Report

Posted 6 years ago

“Disappointed but now optimistic! My partner and I have booked a rail tour in early October and are now waiting for our vouchers of where we are staying and places we are covered for. Have contacted tour radar approx 5 +times and still no definite response received . Feeling let down with lack of communication. What was meant to be the most happiest experience is starting to become stressful . Unfortunately your systems and processes need reviewing . Have finally received our vouchers and are now excited and looking forward to a great holiday - my expectations are high so I hope they can deliver! Regards Josephine”

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Posted 6 years ago

Hello Josephine We're glad to hear things have been turned around for you and you're now excited for your holiday! We understand your disappointment with the delayed issue of your tour vouchers and worked hard with the operator to have them issued on time. Your vouchers are like your golden ticket to your tour! We hope your tour is everything you hoped it to be and more. Our Travel Experts are available to you around the clock, both in the lead up to and during your trip. Happy Travels, The TourRadar Team

Posted 6 years ago

“So far, so good! Have only just booked, so not able to comment on the tour experience, itself.”

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Posted 6 years ago

“Was very easy to book tru TourRadar hope the trip goes as smooth as booking it went”

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Posted 6 years ago

“Proactively, they gave me a promo code for discount.”

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Posted 6 years ago

“I am pleased with the way they handle calls. Reps are polite and gentle. They do not push for sale. Proactively, they offered promo codes for discount. Only thing, I was not made aware on website or over the phone, that once I book, it will be on hold (pending status) for 48 to 72 hours. I was in total impression that once you click "pay now", you are done and you are confirmed for your trip. SO GYS BE CAREFUL , if you are using this portal. (The reason behind this pending status is that they have to communicate with local guys in Turkey and local guys have to book buses, hotels, internal flights, etc., "manually". It is not a seamless process like what we see in North America)”

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Posted 6 years ago

Hello Shabbir, Thank you for your feedback! Our Travel Experts are some of the best in business and we're glad to hear you found the trip for you on tourradar.com! You're absolutely right about some tours being On Request, which means the operator of the tour needs a couple of days to confirm the tour, for exactly the reason you outlined. This is not always the case though. In fact, only when tours are close to departure, or almost fully booked, might you have to wait for confirmation. This status is dictated by the tour operator of the tour, (not tourradar.com) and happens only to 1 in every 20 bookings. All tour departures on tourradar.com which show as Instant Book, will offer instant confirmation, regardless of where you're travelling to, or where you are located. Even the tour you've booked has other, instantly bookable departure dates :) The most important thing though, is you're booked and confirmed to go on the trip of a lifetime to Turkey and we have no doubt it'll be a wonderful trip! Thank you again, for taking the time to offer your feedback! Happy Travels, The TourRadar Team

Posted 6 years ago

“Very responsive”

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Posted 6 years ago

“They answered the phone and if they couldn’t, the chat service was just as helpful”

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Posted 6 years ago

“They seem to have the best prices ... A great variety of tours...”

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Posted 6 years ago

“Everyone has been very kind and helpful.”

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Posted 6 years ago

“TourRadar always provides efficient and professional service to me when I approached them.”

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Posted 6 years ago

“Big deal and affordable 😊”

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Posted 6 years ago

“Web site very easy to use, thank you.”

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Posted 6 years ago

“Overall this was a good tour, Liam was an excellent guide, knowledgable and patient. Disputes this mixed group , which could have been a challenge he remained respectful and kind. Our main grievance is that.our enquiry re luggage made prior to travelling was incorrect.we were given Waverley Road as Left Luggage facility in Dublin At a cost of 20 euros each we left our suitcases at a Dublin facility.(non of our fellow passengers had this expense On boarding the Minibus we discovered that all other travellers had suitcases and a number Of people with suitcase that must have weighed at least 30kilos We feel that Tourradar should compensate us for this unnecessary expense.”

Helpful Report

Posted 6 years ago

Hello Ann, Thank you for your feedback, we're glad to hear you enjoyed your trip! We can see you were advised by the operator, via your TourRadar booking conversation, that you could only bring a small case and understand your frustration. We'll be happy to arrange for the issue to be addressed with the operator and will be in touch shortly with a resolution. Thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“I start to open b&b at country side in Japan. It could have cooking,tour and agriculture. I could find tour that I serched through this site.it was very convenient.I'm look forward to joinning.”

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Posted 6 years ago

“Easy to compare many tour options”

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Posted 6 years ago

“Very easy to book the tour to India online - Rajasthan Experience. The website was easy to manoever through to get all pertinent information about the tour. Live advice by telephone was very helpful.”

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Posted 6 years ago

“The tour of highlands and the Jacobite train was fabulous. The tour was well planned and the tour guide Jemma was so sweet and helpful and had very good stories too. The only problem we faced was that the breakfast at one accommodation was not served on time and totally mismanaged and as a result our start of the day was so rushed up and stressful. Not eating breakfast properly on the long journey made me feel quite sick. So it should be looked into, if the team had planned to leave at 8.15 am then you cannot serve us breakfast at 8.10 am and ask us to just rush and gobble up the food. Another big problem i faced was while booking the tour. The tour took 2 days to book after my payment was deducted and therefore it left me very little time to book the accommodation and travel plans etc and the response was very very slow from the tour company. So maybe it should be really looked into as it is very difficult for customers to be unsure like this on an a limited time/stay visa. And lastly i really seriously feel that the contact number of the guide on tour should be given to each and everyone in the tour for safety and help as it is a 3 day long tour and it is highly difficult to email the office if we need to directly speak with the tour guide urgently or if you feel sick or are in an emergency. it was very irresponsible to not provide us with numbers or maps of the places we visited. If privacy were an issue, then some official mobile numbers should be given to guides to communicate with us. i fell ill in the tour and nearly fainted in the square and i had no way of connecting with my guide till almost an hour when i mailed the company. It is very strange and some solution should really be made for this. Otherwise the tour, guide and Scotland were simply great. Thank you.”

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Posted 6 years ago

“Easy to navigate website for bookings”

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Posted 6 years ago

“what i was looking for visit europe i got on this tour radar”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews