TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Info about tours and response to inquiries was immediate... almost to a fault. By the time I booked I was 'talking' to 3 different agents and I was never sure they were 'talking' to each other. My tour experience will not be until Nov.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. When you submit a message in your booking page, you are communicating with the operator of your tour. Our TourRadar Travel Experts may also message you here from time to time if you need assistance communicating with your tour operator, but will always introduce themselves as a TourRadar team member. We thank you for your feedback and welcome any further comments you might have as to what we can do to make this clearer! Have a great trip! The TourRadar Team

Posted 5 years ago

“I found the whole process very easy to use and helpful. I also was able to secure a tour at an amazing discount and plan for a future booking.”

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Posted 5 years ago

“The website is very user friendly and the selection of tours far exceeded that of traditional travel agents. I wanted to visit 3 specific countries that are close to each other and one of the only places I could find such a tour was through tourradar.”

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Posted 5 years ago

“Professional staff and i like that they have a huge selection”

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Posted 5 years ago

“Finalised my booking within hours. The whole process was very easy to follow and is very customer centric. Communication was to the point and informative”

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Posted 5 years ago

“Great selection of packages. Easy selection process. Good discount.”

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Posted 5 years ago

“The website could be more user friendly, it’s hard to get from one page to another easily. Saving information on the website could be clearer and I wish it were easier to message my travel agency back. Overall I had a fairly easy time maneuvering through the website.”

Helpful Report

Posted 5 years ago

Hi there Trigonie, Thank you for your review! We highly value your feedback and appreciate your taking the time to let us know what you think could be improved. We would love the chance to discuss your review in further detail via phone and will be reaching out to you via your booking page shortly. Until then, please do not hesitate to reach out to us if you have any questions. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“The waiting time on the phone was a problem as it took ages, but once answered the service was good and lass very helpful.”

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Posted 5 years ago

Hello Jill, We're sorry to have kept you waiting! While our global team is online and available for you 24/7, peak times may see you experiencing some longer wait times. Alternatively, you can contact us via online chat or send us a message and we'll be happy to get in touch! Happy Travels! The TourRadar Team

Posted 5 years ago

“Website much easier to use and find things, compared to many others. Cat from customer service was amazing.”

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Posted 5 years ago

“We had good service when looking to sign us up, but no contact from you once I’d paid the deposit. I had a query regarding compulsory Travel Insurance for our trip, needed according to you, for you to be able to release our Tour Voucher, but my attempts to contact a Representative were just ignored. Possibly this is the domain of the actual Travel company rather than TourRadar acting as an intermediary, but to get no reply at all is neither helpful nor good PR Joe from TourRadar rang me 15 minutes after I posted the above reviewI still think they were slack in that it took this review to get any action, my previous two attempts being ignored, but the service when I did get to speak with someone from the company was good, and I appreciate it that they took the time to sort the problem. Perhaps I have just been unlucky this time, and it will be interesting to see how good their subsequent service is, but at this stage, based on the support fromJoe, I would be prepared to use TourRadar again.”

Helpful Report

Posted 5 years ago

Hey John, Thank you for your feedback and I am glad that we were able to sort out your travel insurance inquiry via our phone conversation earlier. We are currently experiencing a large number of email inquiries, however, for a more instant response, we are available via phone and online chat 24/7. You have booked an amazing tour and we have no doubt that you’ll have a great time on your tour! Kind Regards, The TourRadar Team

Posted 5 years ago

“Very easy to do. Great information on the website made choosing our trip easier.”

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Posted 5 years ago

“I put a 48 hour hold on two spaces of a Trafalgar tour. The next day, when I called to book the tour, I was told that it was sold out. When I stated that I had a 48 hour hold on two positions in the tour, I was told that the 48 hour hold did not mean that the two seats I wanted were being held for me. That is, at best, highly misleading, and I found it to be unacceptable. My only alternative was to go with a less desirable tour date starting a week later. That booking was handled acceptably. However, if I'd known that the 48 hour hold did not mean what any reasonable person would have assumed it meant, I would have booked the tour then and there instead of placing the hold and I would have gotten the tour start date I wanted.”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you very much for taking the time to leave a review of your experiences thus far. Here at TourRadar, we work with over 1,600 operators, each of which follows a slightly different process to confirm their holds. Some of our operators are able to automatically confirm the hold when placed in our system, whilst others require that we manually process the hold request. We certainly sympathise with the confusion that occurred during your request to hold two spaces. We will be reaching out to you for further feedback surrounding this process so that we can endeavour to provide the utmost transparency to our travellers. We are glad to hear that you were flexible with your travel dates and were still able to book the trip of a lifetime. Thank you again for booking with TourRadar! - The TourRadar Team

Posted 5 years ago

“Easy and with a great communication with the tour manager.”

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Posted 5 years ago

“easy, clear info on the tour details”

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Posted 5 years ago

“Many tours to choose from and easy to do so. I love that you get the best price and earn travel credits and that there is always someone online to help with any queries about the booking.”

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Posted 5 years ago

“I got no reply in over a week.”

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Posted 5 years ago

Dear Chris, Thank you for taking the time to write a review. We can see that you are interested in a private custom tour, and we are very sorry your operator hasn't answered you yet. Building up a custom tour does always take a bit longer for our operators, so we should have informed you there is a longer response time for that specific case. We just got in touch with your operator in order to resolve your issue, rest assured that they will be back in touch as soon as possible. We certainly appreciate the feedback provided and will make sure to work on improving our process. In the meantime, should you wish to speak to one of our friendly customer support agents, please do not hesitate to get in touch with us via phone or live chat; we are available 24/7 and would be more than happy to assist! Kind Regards, The TourRadar Team

Posted 5 years ago

“I received good help”

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Posted 5 years ago

“Problems have been resolved. Good response”

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Posted 5 years ago

Dear Harvey, Thank you for your feedback and for getting in touch with us. We've had a look at your booking and can verify that a confirmation email was successfully sent shortly after your booking was confirmed, along with further tour details and documents. It's possible your email account is blocking our emails, but not to worry! We'll be happy to reach out to you to rectify the problem. Kind Regards, The TourRadar Team

Posted 5 years ago

“The operation seemed very slick, embracing all stages from my initial enquiry ,through the booking process and including the swift response to a'message ' from me that put my mind at rest.”

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Posted 5 years ago

“There was a really good variety of tours even though we are going in October Website is very easy to use and the company replied in an excellent time frame So far I’m very happy with my decision to use TourRadar”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews