TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Convenient booking, reasonable price, quick response. Just one point - cannot find the link to pay by instalments”

Helpful Report

Posted 5 years ago

“I found working through Tourradar to be very frustrating, like playing tag. There seemed to be no communication between Tourradar and Luxury Gold, I was never informed of things like a tote bag and rucksack on offer to choose between, nearly did not get my airport travel vouchers, had to battle to get my itinerary before leaving on the trip. A long time delay before answering, the "local" number always engaged. It came to a point where I was frantically googling if it is a scam! Staff was helpful and friendly, but clearly had no knowledge of the product nor of the challenges clients from Africa face in booking trips. I will use the site to compare tours, but probably book directly in future. UPDATE: I was subsequently called by a customer service representative, who agreed unconditionally that I had reason to be dissatisfied. It felt good to be taken seriously and they offered me credit on a future booking, should I choose to use them again. Certainly changed a negative to a positive and I am willing to try again!”

Helpful Report

Posted 5 years ago

Hi Maretha, We thank you for your feedback, and while we are happy to hear you found our staff helpful and friendly, we do sincerely regret to hear that you feel the booking process was frustrating. Having looked into your file, we can determine that there were a couple of minor set-backs with some tour components during your booking process. As a booking agent, we liaise between the customer and the tour operator. Any services or components of a tour are handled exclusively by the tour operator which does take a little time to coordinate, according to their booking protocols. However, we do wish to assure you that our dedicated Customer Service Team worked hard to ensure that these were resolved and arranged with the tour operator as quickly as possible, and all final documentation provided before your tour departure date. With all this said, we do hope that you had an incredible life-enriching experience on tour and we will have a member of our customer support team personally reach out. Best Regards, The TourRadar Team

Posted 5 years ago

“I phoned several times. People were lovely - informative and patient.”

Helpful Report

Posted 5 years ago

“Easy to book, but it is not possible to order pre/post accommodation and airport transfer, the link does not work. Further, there is no information that the price does not include extra costs for hotels. brgds Andre”

Helpful Report

Posted 5 years ago

“We had all the information available to make a decission wheather we would like to participate or not. Once we decided the booking process was easy and effective and we got confirmation in a very short period of time.”

Helpful Report

Posted 5 years ago

Hi Jarries, Thank you for your positive review! We have enjoyed assisting you to find and book a fantastic tour! We are glad to hear you like our easy and effective booking process. We hope you enjoy the tour and we look forward to continuing to assist you with your travel plans. Best regards, The TourRadar Team

Posted 5 years ago

“Absolutely fantastic company to deal with. Super helpful, friendly, reliable and organized. We had 22 days in India and our wonderful agent Sanjeev organized everything for us and made our journey really special. We highly recommend this company!”

Helpful Report

Posted 5 years ago

Hi Jacqui and Kelsi, Thank you for your positive review! We truly appreciate the feedback. We pride ourselves on sending passengers on life-enriching travel experiences. We are so glad to hear you enjoyed the fantastic tour and our booking system. Thank you for choosing TourRadar and we hope to assist you with your future travel plans! Best regards, The TourRadar Team

Posted 5 years ago

“Made it easy to compare lots of tours. Only negative was that once I booked the tour company replied that there was a surcharge for the date I selected, increasing the price about 10%.”

Helpful Report

Posted 5 years ago

“Very easy to book a tour here and always have good deals, thank you.”

Helpful Report

Posted 5 years ago

“The online experience was fine, but I needed some additional information, and called the number given on the website. The person was polite and friendly, but clearly not knowledgeable about what I was asking. My questions were not addressed, which creates uncertainty and makes planning for my trip a bit stressful. The next question about recommending the service to a friend is hard to answer. My plans are incomplete and the trip has not yet happened. If the question is just about finding options and booking online, I would give it a 10.”

Helpful Report

Posted 5 years ago

“The booking process it’s very simple I feel that is me, when something fails because of my limited English language”

Helpful Report

Posted 5 years ago

“Fast,Simple,Complete”

Helpful Report

Posted 5 years ago

“SO many trip options for every traveler and for every time frame! It was a little cumbersome to keep having to press “see more” to extend the page and see next options. If I clicked wrong it would reload the whole page and would have to reclick over and over again. Aside from this I did get online help, super easy, booking also easy!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback! We certainly do offer a huge range of tours to choose from! By using the filters to narrow your results, you can quickly reduce your search results to a more manageable list of options. You can also then use the wishlist function to compile a shortlist of your favourites before making your final choice. Thanks for choosing TourRadar and for taking the time to share your booking experience! The TourRadar Team

Posted 5 years ago

“The sale price should be reflected immediately, when one clicks to reserve a tour. There were a few hours where the original tour price--not sale price--was used to calculate what I 'owed' after paying the deposit. This caused me needless concern. It was resolved very well within a day or less. You ideally want people to trust that all is as advertised immediately upon booking! If the sale price is marketed at your site, it should be listed immediately when one books. Thanks for your consideration. All is well, and I look forward to a very meaningful, enjoyable trip with my elderly father!”

Helpful Report

Posted 5 years ago

Hello Barbara, Thanks for your feedback. We can see the price of your tour remained unchanged from the moment you booked so perhaps the issue is simply confusion surrounding the way the pricing breakdown is displayed. We'll see what we can do to make things even clearer moving forward. Thanks for taking the time to share your feedback. Happy Travels, The TourRadar Team

Posted 5 years ago

“Fast on-line booking process.”

Helpful Report

Posted 5 years ago

“All went v smoothly.”

Helpful Report

Posted 5 years ago

“It was relatively easy to book my trip online with Tour Radar apart from choosing the room type as it kept saying I had to name a second person even though I was traveling solo. Every time I called to speak to a person at Tour Radar, they were so helpful, patient and followed up readily and efficiently. The information emailed out was clear and well organised. I felt confident and well informed booking via Tour Radar. Thank you.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar! We are glad you enjoyed speaking with our travel experts and navigating on our website. Our team is always happy to help. Regarding the rooming options on the booking page: some tours indeed have a mandatory single supplement, which means that solo travellers will need to pay for this supplement to join the tour. That can be due to the travel style of this operator, or simply the fact that they often have a group big enough to successfully pair solo travellers in a twin room with another traveller. For those cases, the double room is only available for two people travelling together. We remain available should you have any question or concerns - our team is online 24/7! Kind Regards, The TourRadar team

Posted 5 years ago

“I was happy with the booking experience.”

Helpful Report

Posted 5 years ago

“I have used Tourradar before and I was happy with the tour in 2017. I had no hesitation going back. I did have a booking disagreement which they prompt resolved and corrected on site. - i think it is important to mention that. Still have more holidays tours to book. PS - I love sharing room with stranger, It makes holiday fun. Why not have an extra box to tick, ask if available I am prepared to share room.? So if 2 same sex tick box, refund extra payment. If not company lost nothing”

Helpful Report

Posted 5 years ago

Hello Huguette, Thank you for your review. We are delighted to hear that the tour operator has been prompt in clarifying any issues you had upon booking and appreciate you taking the time to provide some input on your booking experience. We likewise see the importance of recognizing travellers' preferences upon booking and are appreciative of the feedback you have provided. Kind Regards, The TourRadar Team

Posted 5 years ago

“We knew in advance what we wanted, so it was possible to do everything on line. I still have a few questions - I hope they can be resolved later - but so far, so good”

Helpful Report

Posted 5 years ago

“Website problems editing personal info, phone interactions very good.”

Helpful Report

Posted 5 years ago

Hello there Cynthia, Thank you for your review. We're sorry to hear you're having troubles with editing your traveller information. We will have one of our friendly agents reach out to you to see how we can help. We look forward to speaking with you! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews