TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There were a lot of choices almost too many. The trips were confusing but customer service was able to clarify.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your feedback. We certainly do have a lot of tours to choose from and can understand the choice is not always easy! We recommend you use the filters on our search results page to narrow your results and pin-point the tour that's perfect for you. We're glad our Travel Experts were able to assist and that you're off on what we're sure is a well-earned adventure! If you have any further feedback on how we can improve your booking experience, please don't hesitate to contact us directly, we'd love to hear from you. Happy Travels The TourRadar Team

Posted 6 years ago

“Site easy to use. Quick response time. On another note. Any email I get from TourRadar freezes my outlook email program. I get many emails a week and have never had this happen before, but every one of their emails does it. I have had to unsubscribe from future emails.”

Helpful Report

Posted 6 years ago

Hello Barb, Thanks for your feedback and for bringing your email problem to our attention. We've done some investigating and it appears to be a relatively isolated problem. We believe we've fixed the issue though, so you can go ahead and re-subscribe to our newsletters if you wish. If you'd like help trying to change your email address or if you have any further feedback, please get in touch with us directly. Have a great trip! The TourRadar Team

Posted 6 years ago

“We have not gotten any confirmation correspondence from you yet! How did this e-mail make it but not any confirmation? Lori Brien All communication difficulties have been resolved! Thank you so much for your diligence. Lori Brien”

Helpful Report

Posted 6 years ago

Hello Richard, Thanks for your feedback. We're sorry to hear you have not received your confirmation email, but you're certainly booked and confirmed on a wonderful tour! We can confirm all regular correspondence was sent and have reason to believe the email is being rejected by your email provider. We've given you a call to help sort this out which will have your problem fixed in no time! Happy Travels and thanks again for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“Recommended by a friend who I am travelling with. Seems o so far but a few initial issues. Tried to book same tour but names a bit confusing as numerous to same places. Should be numbered for ease. We looked at same one in the end but had different discounts and I paid more even though only a bit. Customer service would not refund me the difference even though the same price came up as my friend after confirmed booking and advised them about it on the same day. Hope more accommodating if any issues arise on the trip in January”

Helpful Report

Posted 6 years ago

Hello Mark, We're sorry to hear you've experienced some difficulty booking your trip and thank you for bringing it to our attention. It looks like your friend had a different promotion applied to his booking which you just missed out on! We can understand this is disappointing but assure you you still got the best deal available at the time you booked as your friend's promotion had expired by the time you booked your ticket some hours later. You've booked a wonderful tour with a very experienced and professional tour operator and have no doubt you'll have a wonderful time in January! Happy Travels The TourRadar Team

Posted 6 years ago

“The website was well set out and easy to search information.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your compliments on our website. Our mission in life is to make your tour booking experience as easy as possible and a clear, easy to use website comes first and foremost to make this possible! If you have any further feedback on how we can make TourRadar even better, we'd love to hear from you. Happy Travels, The TourRadar Team

Posted 6 years ago

“This is going to be our first tour: river cruse”

Helpful Report

Posted 6 years ago

“Many tours, good descriptions, other travelers opinions, good prices”

Helpful Report

Posted 6 years ago

“Very easy to book all my questions were answered quickly highly recommend Cheers”

Helpful Report

Posted 6 years ago

“I would put on there if you travel single it's a little more”

Helpful Report

Posted 6 years ago

“Everything was simple, I just wish the local payment was combined with the online payment when comparing tools -- the prices could be misleading. (Local payment price was in a tiny font)”

Helpful Report

Posted 6 years ago

“I'll start with the negatives- 1. It was only after I had made the booking that I was advised not to book flights until after confirmation, If it was in any prior communication I did not see it. 2. It took 4 business days to receive confirmation. When a tour is being advertised for a certain date and all seats are still available then it is a little hard to understand why confirmation takes so long. I actually had booked the flights on the same day as the booking as the prices were rising at a rapid rate. The positives - 1. Communication was easy. 2. I like the flexible payment plan offered after paying the deposit.”

Helpful Report

Posted 6 years ago

Hello Geoffrey, Thank you for your review, we're happy you enjoyed booking your next holiday on TourRadar.com and that the payment instalments feature we offer, is something you find useful! While we can see your trip has now been booked and confirmed, it's true it took a little longer than usual for the operator to confirm. While many of the tours we offer on our site can be instantly booked, others require attention from the operator. We'll reach out to the tour operator to work toward a faster confirmation time on their future bookings. Regarding our advice about booking your flights, thank you for your feedback. We do have information regarding this in our help centre and also send the same advice via email as soon as you have submitted a booking request, but will look into ways we might communicate this even more clearly in the future. Thank you for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 6 years ago

“Easy to deal with and respond quickly. Questions are dealt with in no time at all.”

Helpful Report

Posted 6 years ago

“Easy to navigate and good options for dates”

Helpful Report

Posted 6 years ago

“The Operators were prompt and friendly. I hope the cruise that I have booked is as good!”

Helpful Report

Posted 6 years ago

“I had difficulty understanding the accent of the phone operator. Otherwise communication was fine.”

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Posted 6 years ago

“The experience of purchase was easy.”

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Posted 6 years ago

“The website was easy to use”

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Posted 6 years ago

“On our recent trip to Cusco, staff member Jacob went out of his way to look after us, including taking us back to the airport when it was time to leave. I cannot recall the driver’s name, who drove us a few times, he was also very helpful with information and a very safe driver. Our tour guide “Eddy” was excellent at his job, very friendly, approachable and knowledgeable. Our only blip/complaint was when we went to Manchu Pichu our guide toured us around the site, but we missed some of it. When he left us, we were under the impression we could go back and look at everything again at our leisure. We quickly found this to not be true and were sent out only to realize you could only go in once with your ticket! Seeing how upset we were another tour guide on the site managed to persuade the gate staff to allow us back in but we had to pay $40. More SOL to do so. Which we did, since Manchu Pichu was our main reason for travelling to Peru. All in all I would recommend this company if you’re short on time and looking for a great tour.”

Helpful Report

Posted 6 years ago

“It is my second trip with tourradar. The ease of booking and quick response to questions is good. I gave one star less because we just couldn't figure out how to take advantage the tour credit from the first trip. Since the current promotion was almost equal to our benefit/credit from the first trip we went ahead and booked the second trip.”

Helpful Report

Posted 6 years ago

“It give me the kind of tour that I want. But as far as speed of response, I thought it’s like super fast when I read a lot of people’s comment but that gives me too high expectation I guess. My first inquiry takes about 3 days to reply. Anyway, I have not started my day 1. Let’s see hows things goes...”

Helpful Report

Posted 6 years ago

Hi Change Boon, Thank you for providing us with your booking experience feedback. TourRadar's support team is available 24/7 by phone as well as live chat. Unfortunately, some tour operators on our site are not open over the weekend, which led to a delay in their response to your initial question. We are pleased to see that your tour operator, Bamba Experience has since been in close communication with you and you're all set to explore South America this week. We look forward to working with you again in the not too distant future. Happy Travels, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews